Charged for a loan she never had?

[Psychoduck]

Hi guys.

 

Hoping you can help my mother here. She's currently living in a Caravan which she owns after relocating to North Wales. However, she is on a low income, and her partner can't get a job. She's strugglling to pay the caravan site fees and can't get tax credits as her last wage from the previous year was too much (her new rate is 6000 less)

 

So she is struggling, and needed a loan. She has bad credit, so went to Loans4u as they virtually guaranteed it at a rate she could afford.

 

She got a call, telling her that the loan was agreed. Everything was fine, the money would be in her bank in 3 days. They just needed an admin charge of £49. She assumed this would be fine, she was going to get 1500 which was enough for what she needed. Gave them her details.

 

two days later, she received a letter in the mail. Telling her that the loan will be agreed when she has a guarantor who is a home owner with good credit. She knows no one like that. She has no available guarantor. So she can't have the loan. That was a bit of a crapper.

 

She then went on her bank online to see if her latest payments had gone out for her phone bill, and found a £49 charge for the loan! despite not giving it her, not processing it at all because she had no guarantor they still charged her. When she phoned them, they simply said it wasn't their office which deals with the charges and said she would need to find out the details for that company and call them. Just passed the buck and gave her no help at all.

 

What can she do? is this even legal? they specifically said on the phone that she had it and it would be in the bank in 3 days... they charged her for it's completion when it wasn't at completion. What can she do?

[dx100uk]

this is totally unlawful

 

if she paid by card

contact the bank and get a chargeback done

http://www.consumeractiongroup.co.uk/forum/showthread.php?329814-Charged-for-a-loan-she-never-had

 

dx