I've got a phone call on 26.12 from someone saying that is from barclays, and he needed to check some recent transactions i've made, as this never happened to me i just hang up as previously barclays send you a message asking if you've made this transaction etc and you just need to answer with Y or N.
Few minutes past got a message that they temporary stopped my debit card to help protect against fraud, phone them up and they start asking me question why I was trying to withdraw cash (large amounts) as they say,
I told them that I couldn't do it because the atm won't let me, probably did'nt have enough cash, I had to withdraw 3 times 100£ and once 50£, so in total 350 (that's not a large amount) and the guy on the phone started saying to me that it doesn't add up...
asking what doesn't add up, as well getting frustrated at this point, as it's a cash withdrawal so for personal use, shopping, gambling etc he just close my account and send me to the bank with passport/id, that I will have to do tomorrow.
I've explained to him it's cash withdrawals for personal use, don't need to give him information what I do with my cash withdrawals and still does this.
I'm just fuming as I have the bank account blocked for this 2 days; any suggestions for tomorrow?
to claim for distress,
or failing to have an appropriate conversation with me, asking me to many personal questions about what i do with my money?
a) never have any suspected deposits, withdrawals etc...
usually just wages goes it, bills out, savings what I can, takeaways and shopping.
Thanks,
Peter