FOS now subject to the Freedom of Information Act !

[AuntieP]

FOS has published the procedures for making an enquiry under the FoIA. They must reply within 20 days of receiving full details of the question. How this can be done when there is a massive delay on normal FOS cases remains to be seen.

But there is another, perhaps easier, way to make a FoIA request which has the advantage that the public can read your question and the FOS's reply (or reasons why they refuse to reply)

Why not ask your question by email on the excellent, quick and easy "What do they know" website ?

 

Link to FOS page about FoIA requests

http://www.financial-ombudsman.org.uk/about/foi-making-a-request.htm

 

Link to "What do they know" website to make FoIA requests http://www.whatdotheyknow.com/body/financial_ombudsman_service

Edited November 2, 2011 by AuntieP
link to wrong page

[matecall]

You Have Posted nice info .

The Ombudsman is an industry arranged service which is under-resourced, takes too long, lacks clear transparency.

You have no idea what evidence the FOS has received from the bank or how your complain has really been handled.

The FOS is the preferred complaints route for the banking industry.

The county court is to be preferred by consumers for its speed, openness, the quality of its awards and also because it will award 8% interest on top of any damages won by you.

 

The Ombudsman should normally be used to solving little technical difficulties or customer service problems which you have expereinced with your bank.

 

thanks. It's helpful.