Tesco Sold Me Ex-Display Laptop As New

[PJB5]

Hi All

 

First ever post and been a member here for years!

 

I bought 2 laptops from Tesco the week before last as they were reduced to £150.

 

One was pristine and had HP tape sealing it and the other was sealed with plain parcel tape so i asked if it was ex-display or a return. I was told it wasn't and the display model was still out.

 

Got them home and gave to my Son and Daughter to congratulate them (belatedly) on their exam results and to assist with their study and work.

 

The second turned out to be ex-display, it had sticker marks all over it and had the shelf and display labels in the box. I did some research (google!) and found that PC World were heavily fined for similar:

 

Sorry cannot post links, please google: pc world guilty of selling old laptops as new

 

I rang the manager the following day and appraised him of the situation and the Pc World case. He was extremely dismissive of my concerns and stated that as the laptop was sold at £149 they and you had not done anything wrong, I explained the advice I had received and the relevant case and reiterated that his staff had said the laptop was not ex display and the receipt did not show it as ex display or similar. Yet again he was adamant they had done nothing wrong and was extremely patronising in the way he spoke to me. At one point he even asked what my problem was and that you won’t find a laptop for that price, which may be correct but I explained that if 1 was pristine, ie: not ex-display, then the ex-display should have been reduced as is the norm in my experience.

I asked that he seek advice from the their legal department & offered to email the PC World case and speak to the store manager and he said he didn’t have to because he had made the decision and that decision was final. I said in that case I would have no choice but to take my complaint higher.

I then emailed the CEO of Tesco and finally got a reply last Friday, which basically admitted they had mis-sold the laptop and offered me a discount of 10%. I spoke to the Customer Service Executive dealing with the complaint and he would not offer any more. I refused the 10% given that i have no idea how long that laptop has been sat on the shelf, powered on and running 24 hours seven days a week.

 

I know a colleague who purchased an ex-display laptop and got over a third off theirs!

I feel their offer is derisory and would some opinions on where i stand and what i should expect and do next?

 

 

Thanks in advance

[watchinginvestigation2011]

To be honest they have offered a compromise on an already vastly reduced laptop.

You are right naughty of them to sell in that way, but they have said it was an error, admitted it and really now it is up to you wether to accept their offer or return the laptop for full refund.

 

I have to say what else do you expect, as for a mistake they can not be forced into discounting it beyond what they offer.

 

If not happy with their offer, return the lappy for a refund.