Cost of RMA return?

[hogmansden]

Hi

 

I purchased a power supply for my PC from an online retailer in the UK.

 

8 months later the PSU just died, the warranty is 3 years "Power Swap" with a company called OCZTechnology.

 

I know that as it is past 6 months it is not the retailers responsibility so I set about getting the item repaired/replaced with the manufacturer.

 

They promptly gave me an RMA number but insisted that I had to pay costs of returning the item to them.

 

Today my wife went to the post office to send it off. it cost £29.40 to send it to them in the Netherlands. They are insisting that it is my responsibility to pay this fee as they will pay for the cost of returning the repaired/replacment unit to me.

 

The cost of sending the item is almost 50% of the value of the item.

 

Do I have any area for redress?

 

Paul

[patdavies]

You need to talk to the retailer.

 

SOGA does not end at 6 months; only the burden of proof as to the cause of the fault.

 

Let the retailer take advantage of the 3 year warranty if they like...