Tumble Dryer From Comet catching fire please advise

[herbinator]

Hi everybody and thank you in advance for any help:roll:,

 

my mother who is a pensioner brought an new tumble dryer from comet, Candy is the make.

 

The comet installers came and fitted it in they also charged her for this.

 

My mother was not happy with the quality of the install, so i wrote a letter of complaint,

she recieved a reply from comet saying as a goodwill gesture they would re-fit the tumble dryer to a specification more to my mothers liking i was very pleased .

 

the installers came out and fitted it properly this time.

 

Now where the dryer is fitted is under the draining board of the sink

my mothers previous dryer was also in this position for 7 years past with no problem.

 

after roughly 4 weeks of use of the new tumble dryer on Saturday evening caught fire

thankfully my brother who has a learning disability smelt the smoke and went to investigate

he shouted my mother who managed to put the fire out

i was absolutely livid when i was told about this as my 3 infant nieces were also asleep in the house.

 

The comet engineer came out on Wednesday and said that water from the draining board had got inside the machine

and had caused it to catch fire and that my mother should claim on her house insurance,

 

i dont know if this was the grand old comet fob off and am unsure of where to go from here please advise.

[dx100uk]

sadly its not their problem if the sink was not fitted properly.

 

ok all around, its a bit of a dumb idea & against regs to put an electrical appliance under a sink

 

but that hers not their responsibility

 

dx

[rebel11]

I agree with DX, but you've got to wonder why the 'installers' didn't advise against installing it under the draining board.