FOS asking about my cicumstances

[katan]

I have recently had a letter from the Financial Ombudsman Service regarding a complaint I made about a house insurance company.

So far it's only taken 8 months, and now FOS is telling me there may be a delay as they're very busy.

They have asked me to detail any "exceptional financial hardship" connected to complaint, and any serious ill-health which makes it important to resolve the complaint quickly.Both are relevant.

Does anyone have experience of best approach to FOS? I don't want to mess this up.

Many thanks

Katan.

[citizenB]

This is a general enquiry from the FOS. If there are any exceptional circumstances, then they might shove you up the queue a bit faster.

 

Nothing sinister at all.

 

HTH

[dx100uk]

yep

just be truthful

 

if you've got outstanding arrears on anything

or any priority bills that need paying ctax.rent.mortgage etc etc

 

let them know.

 

even though i've taken vol red from work

 

i wrote to them and informed them of this.

 

the three complaints that have been on the boil now since jan 2009 are being escalated.

 

dx

[katan]

I wasn't worried, just want to make the best of the opportunity. What do FOS best respond to?

[rebel11]

Thread moved.

[citizenB]

I wasn't worried, just want to make the best of the opportunity. What do FOS best respond to?

 

If you have a serious illness, which is going to shorten your life and you are wanting to sort out your finances/disputes .. that would probably get you on the fast track.

 

If the issue the FOS is looking at is one that because of that issue, you are struggling to pay your mortgage or other priority bills.. then that too could get you on the fast track.

 

Or any other reason that you consider makes your claim a priority.

[katan]

Thank you for advice. Health and finance issues both serious enough and both nearly seventy now! So I'll tell it how it is and hope brain doesn't go before it's sorted.