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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GE Money seeking repossession - **WON 3 Times NOW**


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Thanks Ell-enn, I I didn't realise you could get a hearing so quick. I was thinking more of taking in the form next week and talking to someone, but if I could take it in on the 9th and still be ok that would be great, as it would mean that by the time of the hearing we could make a payment of monthly payment + £300 off the arrears plus another £1000 of the arrears on the 10th or 11th

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I think it would be worth waiting, especially as you are going to make payment and be able to provide proof to put with the N244. If you need any help with the statement for the N244 let me know and I'll be happy to help.

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  • 2 weeks later...

Made the monthly payment + £300 yesterday, unfortunately I had to speak to GE to make the payment. I reiterated our offer but the guy I spoke to said we had already had one eviction suspended and they would only accept full payment of the arrears and I should explore other avenues of raising the money. We have today received a letter asking for payment of the arrears plus all charges to stop the eviction. The arrears are now £2700 but the charges are £4000.

Can they ask for the charges as well?

We are very worried that as we have failed to stick to the terms of the previous suspension this will go against us

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you really need to get a charges & PPI spreadies done and off to them I think

 

that will show them you are not going down without a fight.

 

if theres £4k in charges alone, withtheir interest they've charged on them too, that will be a lot of a reclaim

and wipe your arrears.

 

they've been carpeted twice I think for doing this to people in arrears.

 

the charges are unlawful and a PENALTY.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you really also need to stop paying over the phone

 

do it by your internet banking portal.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

YourAddress

Date:

Lender’s Address

 

Dear Sirs,

 

ACCOUNT NUMBER: XXXXXXXXXX

 

I am writing to ask you to refund the charges whichyou charged to my account in respect of late payment fees to the sum of £ XXXX. I nowunderstand that such fees are unlawful at Common Law, Statute and recentconsumer Regulations.

 

In addition your charges appear to represent an unfair termof contract which is contrary to the UnfairTerms in Consumer Contracts Regulations 1999 (SI. 1999/2083). My accountfalls within the ambit of Regulation 5 of the Unfair Terms in Consumer Contracts Regulations 1999 as I am aconsumer. Your charges constitute an unfair penalty under Schedule 2 of thesaid Regulations, which provide an indicative and non-exhaustive list of termswhich may be regarded as unfair. Under paragraph 1(e) of schedule 2 thisspecifically includes terms which have the object of requiring any consumer whofails his obligation to pay a disproportionately high sum in compensation. Iwould vigorously contend that this is the position regarding the fees which youdeemed fit to apply to my account.

 

I would like to bring your attention to the following statement by The Officeof Fair Trading:

 

"A term in a mortgage agreementwhich requires the borrower to pay more for breaching the contract terms thanactual costs and losses caused to the lender by the breach (or a genuinepre-estimate of that) is likely to be regarded as an unfair penalty and to beunenforceable both at common law and (in a consumer mortgage) under the UnfairTerms in Consumer Contracts Regulations.

I believe that the charges you have levied of £XXXXfar exceed any true cost to yourself as a result of our breaches and anygenuine pre-estimate you could conceivably reach. If you disagree, then willyou please demonstrate this by letting me have a full breakdown of the costs towhich you have been put to as a result of our breaches, in order to reassure usthat your charges really do reflect your costs?

Thus I am asking that you refund the charges and other fees which have been levied on myaccount. If you do not respond, or you do not respond positively, within thetime limits set out in your official complaints procedure I will enter a formalcomplaint to the Financial Ombudsman Service. I believe that these targets are more than sufficient for a largecompany such as yours with dedicated staff and departments.

I hope that you will enter into a sincere dialogue with me about this matterand I am writing this letter to you on the assumption that you will prefer todo this than merely respond with standard letters and leaflets.

 

Yours faithfully,

Enc.

if you type in

mortgage charges reclaim

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there are lots of threads to read through.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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please scream if you need help

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi there, I am also away until 6th September - of you need help with the N244 before submitting it on 9th please let me know when you are back.

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Hi Ell-enn,

I will complete the N244 next weekend, if you are around then to help that would be great. In the meantime I will do what DX suggested and send a letter asking for a refund of the charges, is there anything else I should be doing?

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Hi, in the meantime you could gather together copies of the letters you sent and also when you have made payment print off proof so it is all ready to affix to your N244. If you haven't already done a budget sheet you could complete that also so it's ready - I've affixed the one we normally use

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Ell-enn are you able to help with the statement for the N244. I need to get it in to the court on Monday, to try and get a hearing this week.

I have more or less completed the budget sheet, as yet we have not had replies to any of the three letters we sent to GE. One was disputing and requesting a refund of the £4000 charges on the account, one was requesting for the third time that they provide details of the company they made the payment of £5582 for ppi to, and that if they conitnue to state there is no ppi associated with the account that they make a full refund plus interest and the final letter was confirming that we had made our cmi + £300 and restating our offer to make a further payment of £1000, which will reduce our arrears to £1700, and our proposal to pay this off at cmi + £150

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Affixed is the statement for court – you need to fill in the information where there are XXX's at the top of the statement (the information will be on the eviction warrant) - read it through carefully to make sure all the info is correct. When you print it out the printer needs to be set for A4 paper (not Letter size) so it all fits on one page On the copy of the offer of payment letter you sent to the lender write the Claim Number on the top left hand corner then on the top right hand corner write Appendix 1. Do the same on the budget sheet which will be Appendix 2, the letter re PPI which will be Appendix 3 and the charges letter Appendix 4.

 

Now assemble as follows:

Statement – signedAppendix 1 – copy of letter

Appendix 2 – Budget Sheet

Appendix 3 – Letter re PPI

Appendix 4 – Letter re charges

 

This forms the pack to take to court. Make sure it is stapled securely together. Before handing in to court take a copy for yourself to refer to in the hearing . When you hand it in you will need to pay a fee of £40 and it will have to be in cash (take the eviction warrant with you). Also ask them if they have any duty legal reps who will be there on the day of your hearing – if you approach them about your case when you get there on the day they can accompany you into the hearing and speak on your behalf.

 

These are the instructions for completing the N244 form:

 

1.Your names

2. Tick Defendant

3. Cancellation of eviction

4. No

5. Tick at a hearing

6. 15 minutes

Agreed by all parties: No

7. Write - Not applicable

8. District

9. Both Parties

10. Tick box for attached witness statement

Cross out all options except The Applicant Believes

Sign and cross out all options except Applicant

11. Sign and cross out all options except Applicant. Enter your address and contact details.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Hi the last paragraph of the statement mentions there is considerable equity in the property.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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No problem, let us know what date the hearing is. Also when you make the £1000 payment make sure you can get printed proof so you can take it to the hearing.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Hi, are you able to print off proof of the £1,000 payment?

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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That's great, take it with you to the hearing so you can prove you've paid what you said in your statement.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Starting to worry a bit about the hearing on Friday.

With the arrears only being £1700, a large amount of equity and disputes about charges and PPI, hopefully we should be ok, but it is only just over 2 years since the last hearing and the AOE and hence new arrears is our own fault. If it goes against us we we don't have anywhere to live or much time to sort things out

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Received a letter back from GE today refusing our offer, they will only stop the eviction if we pay all of the arrears plus the £4000 charges, are they allowed to ask for the charges? Still no reply on our letters asking for a refund of the charges are the disputed ppi.

Still really worried about tomorrow's hearing despite the relatively small arrears and large amount of equity

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