eReader and eBooks : Broken Kindle - amzing customer service

[BankFodder]

The case of my Kindle has developed a very fine crack. No reason I know of why this should have happened.

 

I've had it for almost 4 months

I called Amazon who without any quibble at all, organised to send me a brand new replacement which should arrive in a couple of days. I then just have to make sure that I tranfer all data and then I have 30 days to return the old broken one using a printed pre-paid DHL label. (If I don't return it, then they will bill my card - fair enough).

 

That was it.

 

No questions, no quibble, no bother, no charge, no loss, no cost, no anger, no persuasion, no resistance.

 

Just Yes.

[middleaged]

Excellent, Amazon are proving to be a pleasure to deal with recently.

[GuidoT]

I agree Amazon are great, I am always expecting a battle when something goes wrong but they put the customer first.

[patdavies]

I had exactly the same experience.

 

I got toward the end of the 30 days (for various reasons) and they obligingly sent reminder emails including a link to the label to printout

[carpetmojo]

Except with very rare tales, Amazon are terrific with all returns, it is'nt just Kindle (I presume, unusually, they make 'em/have them made don't they ? Do they have a dedicated Kindle repair/warranty work department, for example ? ), and especially so with big elec's stuff.

 

Allthough I have read one article where a buyer's account was blocked , for using the returns facility too often ( It sounded like a beaurocratic hiccup, but interesting nonetheless. )