Online distance selling rights with Agos

[helenw1]

I would like some advice regarding my rights with Argos.

 

I purchased a set of sofas in September, paid in full including delivery, they had a "within 35 days" delivery on them. I telephoned Argos to try and find out a delivery date 3 times and on the 3rd time after the 35 days, was told there has been a delay of another 10 days and someone has rang you to let you know at 8 am. However I did not receive any phone call from them and I told them I wanted this comment removed from my order as it was untrue (I had no calls or messages on my home phone or mobile from them). Argos put me on to a supervisor who said the message was automated. He could not give me a delivery date for the sofas as there was a delay.

 

I wrote to Argos by signed for delivery, complaining of the delay and the fact someone had said they rang me at 8 to let me know of the delay when in fact they hadn't. I also said according to the online distance selling regulations (which I heard on the TV by GMTVs Martin Lewis that if a delivery date had been agreed and the goods not delivered by the date (or 30 days if no date was agreed), you were entitled to the goods and your money refunded. I stated that I would accept half the money and the goods.

 

I then received a phone call from Argos customer services saying that they would not offer me any compensation, but after the goods have been delivered (I am still waiting for them, although they have now given me a delivery date), they would discuss with me a small gesture of goodwill in the form of gift vouchers to spend in their store. I told the advisor that this was unacceptable and frankly quite appalling that the store who inconvenienced me would give me vouchers to spend in said store and I put the phone down.

 

I did not want to cancel the order as Argos could take up to 30 days to credit my card and then I would also have to wait again for delivery for sofas from another retailer. As we are sitting on small fishing chairs at the moment and my partner is disabled, I thought waiting another 10 days for delivery was the best option (Argos do not know this of course).

 

I would just like to know if anyone knows if the distance selling regulations I quoted from Martin Lewis are indeed correct and what could be my next course of action towards Argos.

 

Ideally I would like the sofa's and some compensation for the inconvenience caused.

 

Thanks

[sir_gilmour]

Hello helenw1, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

[Conniff]

Agree with Sir G, this section is for introducing yourself and saying hello. Press the little triangle under your post and ask for your thread to be moved to a more suitable location than this one.

[Crazy Diamond]

You were entitled to the goods and your money refunded

No. You are entitled to cancel and get a refund.

 

If you choose to accept the goods, then they are under no obligation to compensate you, I suggest you get something in writing before or they'll deny any such conversation. Of course, you can always say you do not want the stuff within 7 working days of receiving them and get a refund, but that might not help you with your situation.

[MARTIN3030]

Will move to Argos forum.