Royal Mail Lost My Package

[bravo123]

Hello,

 

I sent an international package using the standard postage option via royal mail some months back. The item didn't arrive at its destination and have proof of postage with me. The value of the items in total was about £320.

 

I made a claim/compensation claim against them and they requested i provide evidence of value of the items purchased but I have simply lost 'em receipts since it was months ago i purchased those items. Now, they are just saying they're going to pay only the postage paid, which was about £24 only.

 

Now, this means I'm going to lose out on the value of the items (£320) posted.

 

What can i do now? I am just lost for words.

[Guest wino]

They are asking for proof of valuation. Is the item advertised anywhere with the price?

Did you by chance purchase the item by card or was it cash?

[bravo123]

Thanks vino.... the items were purchased with cash and have lost the receipts what can be done?

 

And oh, i purchased the items from various shops ( 2 or 3 shops).

[MrShed]

Can the items still be purchased? Can you provide Royal Mail with evidence of the current value via an online store (for example)?

[bazdvd]

didnt you take out insurance when sending high value goods?

[bravo123]

Can the items still be purchased? Can you provide Royal Mail with evidence of the current value via an online store (for example)?

Sorry I don't get you... what do you mean by getting them evidence via an online store? Do i send them links to various online stores for the prices of the items purchsed? I quoted them the prices and product descriptions on the compensation form and they said they now need proof of purchases. So what do you suggest?

 

didnt you take out insurance when sending high value goods?

That was the biggest mistake on my part.. i trusted them to deliver the items hence went for the cheaper option without the insurance.

[MrShed]

Have they explicitly ASKED for proof of PURCHASE? Or proof of value?

[bravo123]

Have they explicitly ASKED for proof of PURCHASE? Or proof of value?

 

Oh, they explicitly asked for proof of items value and it could be receipts or bank statements/card statement.

 

Thanks.

[buzby]

Er no - proof of value is where you provide itemisation of the cost of the items you sent, and proof of a web-page showing those items. The shops you purchased the items from will be happy to provide a written quotation for a replacement item, and this is adequate proof. They are not asking for your card/bank statements to prove the value.

 

However, you talk of compensation then say you did not take out any insurance. What service did you use, and what was the maximum cover available using it? Was it tracked in transit, or was it simply not delivered?

[MARTIN3030]

moved here.

[bravo123]

Er no - proof of value is where you provide itemisation of the cost of the items you sent, and proof of a web-page showing those items. The shops you purchased the items from will be happy to provide a written quotation for a replacement item, and this is adequate proof. They are not asking for your card/bank statements to prove the value.

 

However, you talk of compensation then say you did not take out any insurance. What service did you use, and what was the maximum cover available using it? Was it tracked in transit, or was it simply not delivered?

 

IThanks. I used the normal/standard airmail and i believe the maximum compensation was £41 for a package. So you mean i can go to the shops and ask for written quotations and that would be accepted by royal mail as proof of value?

[ForestChav]

should have sent it special delivery. It's pretty mandatory for things like this...

[buzby]

Yes, but you need to ensure that what you sent was (a) allowed, and (b) within the value specified. If what was lost was worth say £100, I've seen them decline to pay the first £41 as the item should have been sent by other means.

[barracad]

So you mean i can go to the shops and ask for written quotations and that would be accepted by royal mail as proof of value?

 

Yes. But what is the item? Can you not find whatever it is for sale somewhere online and provide details of that as previous people have suggested, may be a simpler solution.

[bravo123]

Thanks guys... will try as you've suggested but judging from what "buzby" just said, am begining doubt if they're gona pay up. The post lady advised since i wanted to save cost, I should split the items into 3 packages and sent them individually. I did that and look what's just happened.