HFO and Barclaycard Releasing Data

[loanbuster]

Spoke to an uneducated muppet at BC this morning on a unlisted private telephone number (available upon request) in Kirby (Liverpool) which was thier IT & Data department, regarding the release of statement data and other sensitive info to HFO Services Limited. He did not ask me who I was nor attempt to carry out any ID verification process. He asked me what it was regarding, so I told him it was relating to release of data to a DCA for an impending court case. After I told him the names, (you all know who Im talking about) he said, "Oh well thats OK 'cos they are the same company". I said, "how can they be the same company when they are quite clearly listed at Companies House as separate legal entities, have separate DPA Reg numbers and separate CCL licences." He said, "well I thought that they were the same company." He tried to defend them in every way even attempting to use the analagy that Barclaycard and Barclays "are the same company". I corrected him and informed him that Barclaycard is a registered trading name of Barclays Bank PLC, and that the only other company which closely resembles Barclays Bank PLC is Barclaycard Funding PLC, which as the name suggests does exactly that, provides money (or should I say make believe computer money) to presumably fund the Barclaycard operation. He then made no comment. He further stated that regardless of who 'phones up from DCA's and asks for data, we will supply it if appropriate. This is the intelligence level of some of the people working for these financial institutions. Clearly this idiot should seek admission into another type of institution, not the financial variant I may add !!

 

Have taken the matter up with Barclays Legal, ICO, OFT, FSA.

 

He also gave me the Directors office details to make a complaint to. They are located in Pavillion Drive, Northampton. He claimed that any correspondence received by this office has a turn around time of 48 hours !!. Can pigs fly ?

 

I await thier comments.

Edited September 22, 2010 by loanbuster

[slick132]

Hi Loanbuster,

 

48 hours - don't hold your breath.