Faulty Laptop (out of box) ..Refund refused

[Surfer01]

Well done. I guess PC World have now lost a customer. I once drove over a hundred miles to get some gear to build a computer as the company had very favourable reports regarding their CS. Luckily everything was perfect so no hassle.

[gioia]

Well done Colin! All you needed was a reasonable person at the till! You're a very nice guy and I'm glad it got sorted in a more simple way than you were anticipating. That's how it should've been in the first place. I'm sure I'm going to get what I want from Argos as well so in future don't think you can't win these big companies because you can,and don't feel bad about taking stuff back to shops if you know they aren't right.See you.XXX

[Naxxas]

ok heres a simple fix to get your money back.

 

under the sales of goods act PC World has the onus to prove this machine was sold to you inherrantly faulty i.e did not coform to contract.

 

so if you beleive your DvD drive is inherrantly faulty you are entitled to either a full refund or replacement, its that simple.

 

one quick solution is to take it to an independant repairer and get a diagnostic report done on the laptop, you shouldnt have to do this until after 6months by the way.

 

once you have your report, take back the laptop and your report and charge them for both.

 

you will get back your cost of laptop and report. and shop elsewhere! god knows why people still shop at PC World.

[Guest Old_andrew2018]

Any update