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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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strike out claim


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looks as if our claim will be struck out on friday due to not complying with cpr 21 :( due to permission from the court not being gained to act as litigation friend (husband is the claimant, im lit friend).....once it has been stuck it can the claim be resubmitted by the claimant without a litigation friend or is that claim then doomed forever?

 

advise please :)

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On what grounds has the court refused to let you act as a Litigation Friend?

 

How does your husband qualify as a 'protected party' ie someone who lacks capacity to conduct the proceedings. I assume he's not under 18:D

 

 

It would appear he wasnt a protected party and there has been a confusion on our part between McKenzie and Litigation Friends :( So totally my fault :( As for age unfortunately for him although he may act under 18 he is in fact over that age lol

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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You should still be able to represent him as a Lay Representative or failing that accompany him as a Mckenzie friend.

 

See here:

Representing Someone in Court - Consumer Wiki

 

 

Their arguement is I never asked the courts permission under cpr 21 hearing is booked for fri 4th june lasting 5mins ....

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

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the poc was signed by the claimant but the n1 was signed by me....

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Their arguement is I never asked the courts permission under cpr 21 hearing is booked for fri 4th june lasting 5mins ....
Who are 'they', the court or the defendant?

 

but the n1 was signed by me....
As a Litigation Friend?

 

I would still attend, apologise that as an Litigant in Person you mistakenly thought you could represent your husband as a Litigation Friend, but that you would respectfully request that the court allow you to be a Lay Representative for your husband.

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i would ensure you attend the hearing and apologise to the court and simply ask to resubmit the n1 with the correct signature, perhaps a good idea to take it with you ready. is this a small claims matter?

 

Thank you for your reply I will ensure to do that...

 

Im not sure which way through court it would go as its over 5k, I think probably fast trak as its between 5 and 15k...

 

It hasnt been allocated though as claim was served, acknowledgement of service received with intention to defend whole claim, then strike out application received...hearing next friday

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Who are 'they', the court or the defendant?

 

Defendant

 

As a Litigation Friend?

 

yes :(

 

I would still attend, apologise that as an Litigant in Person you mistakenly thought you could represent your husband as a Litigation Friend, but that you would respectfully request that the court allow you to be a Lay Representative for your husband.

 

I will do that thank you for your help

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Agree totally! The courts are required to show a little leniency when it comes to being an LiP. They are also alleging that you wrote the POC, but you didn't!! He wrote it and signed it, you only assisted him which is more than fair!!!

 

I can't believe they would throw out an entire case based on such a small, inadvertant error. Just make sure you grovel unashamedly!!!

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Agree totally! The courts are required to show a little leniency when it comes to being an LiP. They are also alleging that you wrote the POC, but you didn't!! He wrote it and signed it, you only assisted him which is more than fair!!!

 

I can't believe they would throw out an entire case based on such a small, inadvertant error. Just make sure you grovel unashamedly!!!

 

There will be major grovelling :(

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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How can they allege you wrote the poc when he signed it??
Where exactly are they alleging that?

 

The N1 was signed by someone acting as a Litigation Friend for someone who is not a 'protected person' and where there has been no application to the court for permission to do so. If I was the defendant I would have done the same.

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Where exactly are they alleging that?

 

The N1 was signed by someone acting as a Litigation Friend for someone who is not a 'protected person' and where there has been no application to the court for permission to do so. If I was the defendant I would have done the same.

 

Its in their statement of defence:

 

'In view of the above, the defendant will further say that the POC have been drafted by a third party to whom the defendant owes no Contractual or Tortious liability, and who possesses no cause of action against the defendant.'

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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so should the grovelling not work -

it is acceptable to start a new claim with the right signatures etc as it wasnt struck out on a part of the claim but a cpr problem??

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Where exactly are they alleging that?

 

The N1 was signed by someone acting as a Litigation Friend for someone who is not a 'protected person' and where there has been no application to the court for permission to do so. If I was the defendant I would have done the same.

Sorry Michael, I was following on the other thread I can see how it must look :oops: I agree totally, a mistake has been made that needs rectifying. Equally, I wouldn't like to see the claim struck out on the allegation that the poc wasn't drafted by the claimant, when it was.

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Its in their statement of defence:

 

'In view of the above, the defendant will further say that the POC have been drafted by a third party to whom the defendant owes no Contractual or Tortious liability, and who possesses no cause of action against the defendant.'

Strictly speaking they are right. There is only space for one signature on the N1, as Claimant, Litigation Friend or Solicitor and a LF, acting for a protected person, would normally submit the POC on their behalf.

 

But since you cannot act as a LF, they are right when they say you have no cause of action against them.

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Strictly speaking they are right. There is only space for one signature on the N1, as Claimant, Litigation Friend or Solicitor and a LF, acting for a protected person, would normally submit the POC on their behalf.

 

But since you cannot act as a LF, they are right when they say you have no cause of action against them.

 

Yes I see what you mean, it was the statement of truth on the POC the claimant signed rather than the box on the N1 - im so cross with myself :mad:

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Yes, took me by surprise slightly, I understand now.:D

I thought that after I posted :rolleyes:

It's just that I've got a claim with them myself and they tried exactly the same thing with me. Only difference with mine was that the error was made by the court and not me so, needless to say, they didn't get very far!

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Don't worry yourself about it now, it was a simple mistake any one of us could've made. Just concentrate on getting it mended now :)

 

I shall certainly try! did you want that email? scanning is in progress :D

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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Im actually also annoyed that I had to fight to get this document when its dated 10th May!!

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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