im new!but id love some help!

[lilyboo]

ok im new and im looking for some help from you all!i have major issues with hsbc my story is this......

my hubby is settingup his own business so money has been tight we kept going over our od in dec and jan and i kept the bank informed with our situation.it wasnt til i demanded to speak to the manager they arranged a extended od for the next little while.however we have been charged between £50 and £100 each month since dec. anyway sorry i am rambeling!! no sooner had i sorted this i had to cancel one dd on the account and the muppet from tele banking canc the lot!didnt know this til i got letters from my companies saying dd had been returned!hsbc telebanking manager called and said it was a bank error gave me £30 for inconveience and told me to take any charges i got form companys into my local bank and they would pay them.so started taking them in etc then 2 weeks ago mangager of branch called to say they needed to listen to the tape to check if it was a bank error before they could pay charges i went nuts and said im sure this was all sorted weeks ago as had a call from telebanking and refund etc from then so why on earth did they need to go over this all again?my bank manager didnt say why just that she needed to 9was v unprofessional on phone and kept giggling!!!)anyway she said she would get back to me asap that was at least two weeks ago and still nothing!i have had to pay dd manually and charges incured by the muppet so we have gone over our overdraft againand now the bloody bank has charged us for going over it even though i had to as they still havent paid the charges we have occured from muppet canc our direct debits!!!agghhhhh!!!what can i do??please someone help me!!!

[richardsimkiss]

you can certainly reclaim any charges that HSBC have applied to your account through the legal system if need be. Though i'm not too sure what the situation would be regarding the charges incurred by other companies through HSBC's inability to do things properly, personaly i'd just keep chasing that up.

 

I'm not sure if there are any complications with business accounts, but remind them you are valuable to them and could take your business elsewhere.

[lilyboo]

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group