This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Just got back from another 14 hour day... logged onto MCOL to find that HSBC have today filed an acknowledgement... Now to wait another 14 days :angry:

Have been on the phone to the MCOL Helpdesk who have told me that although 14days has passed, because the 14th day was on a weekend I cannot request judgement until the end of today (end of the first working day after the deadline). So submitting my claim on a Saturday has given HSBC an extra 2 days to file an acknowledgement or defence! Fingers double crossed they won't though, I could really do with some money ASAP! lol.

well.... seemingly no defence entered so far (well status on moneyclaim online hasn't changed at all) but having tried numerous times since midnight to apply for a judgement i'm being given the error message Argh! Will try again in the morning, not too sure what the hold up is though?

well HSBC still have 3 days to enter their defence or at least acknowledge the claim... Saturday is the day of judgement, the day by which they must enter their defence or acknowledge the claim, I will then apply for a judgement to be made. I've been incredibly busy over the past few days with work (doing 14 hour days) so haven't had a chance to enter a complaint regarding their failure to comply with my DPA request. Though rest assured I fully intend to.

What on earth has that got to do with this thread? :? recieved a letter this morning dated 16th March saying they would contact me again by 6th April 2006 and expect to be able to give me a full response then, they currenly have 5 days remaining to enter their defence and i've recieved no information on statements relating back to my DPA request...

I managed to get all my statements online and work out the total charges, less any that have been previously refunded, and therefore the amount I am claiming is accurate... although I have all my statements via online banking I did request statements under the DPA which so far I have heard nothing about, by Monday 20th the 40 days will have expired. Just to note, my DPA request was done under the old style letter which requested a refund of all the charges or to be sent all my statements (under the DPA). I do feel this was still a clear request under the DPA which they should have at least acknowledged!

Thanks Bankfodder, useful to know Well it's the 16th, and the post's arrived, almost unsurprisingly there's nothing from HSBC. I'll wait and see if anything turns up tomorrow that they may send today, but I won't be suprised if nothing turns up, I'm sure it'd only be a generic response... and we all know how it costs the bank £25+ a time to send out a generic letter! 9 days left to enter a defence... :twisted:

Well the clock is ticking... It's been 34 days so far since they recieved my initial request for the refund of charges and DPA request... wonder i'f they've forgotten about my DPA request Thursday is the 16th March, the deadline which they have set themselves to give me a full response regarding my initial letter (which contained the DPA request) Will be interesting to hear what they say having been investigating for 34 days! And lastly, they have until 25th March to respond to my claim, My claim was issued on the 6th March, I was informed it would be deemed as served on 11th March (though atm, MCOL still has my claim status as 'issued' and not 'served', though not somethg i'm too worried about, lol) I wish i could just hurry it up a little though... i feel like i'm just sat here twiddling my thumbs! :?

Firstly read the FAQ and step by step guide. Then use the knowledge gained from reading it to decide what you need to do next. As Bankfodder has correctly said in the FAQ section, this is not a 'Get rich quick' scheme and you could well end up in court (should you decide to put a legal claim in)

EDIT: Computer Problem, Double Post, Sorry!

Please note, had you read through previous posts of the HSBC section, or even looked at the titles, you would notice that the 'all HSBC statements are free online' comment has been posted numerous times already. the 40 days under the DPA does work, but in my opinion 40 days in a long time to wait, I got my statements free and online in a few hours. It does depend on your personal situation and preferences.

It would DEFINATELY be worth pursuing getting a copy of that phone conversation under the DPA... although i'm sure the bank would claim it's a mistake by an employee, it certainly wouldn't hurt your case at all should the matter reach court!

I'm surprised you can only get statements back to 12/03?? I can't be sure but i always imagined the first direct online banking to be the same as HSBC online banking where you can definately get the last 6 yrs statements online... Obviously not though!!