Kenturner -v- Halifax plc, SETTLED IN FULL

[kenturner]

I went through the procedure as described on the forum, the first letter requesting a refund of charges went to my branch on 3rd March (i didn't request statements as i had them already), with the usual replies of 'very sorry your not happy but tough' i started legal action (see litigation in progress), i was suing for 130.00 inc costs & interest, today i received a letter from them with an offer of a refund of 187.00 in final settlement, which is more than i was claiming so all in all it's been a good day.

 

Good luck everyone in your claims, and whatever they chuck at you stick it out and get back every penny after all its your money not theirs.,

[jonni2bad]

Many congrats to you kenturner - don't forget to update the

 

SURVEY of charges received back -

 

and since you are now feeling flush, maybe you would consider contributing to the book fund so these legal eagles can be as updated as possible?!!

 

See here

[Bovvered]

Congrats to you Ken - my turn soon I hope

[kenturner]

Forgot to mention, in their 'offer letter' they have said:-

 

"All future valid charges will stand, and we reserve the right to close your account if you do not manage it correctly.........." etc.

 

I have no doubt that this is perfectly legal but it certainly stinks, however, should any more charges be applied their threats won't stop me from starting the whole process off again. Can anything be done about them closing my account should i sue them again ?

 

Thanks

[dave]

Not a lot can be done - the best IMO when they go to close your account is to write them a letter of complaint.

 

They will refer you to the Ombudsman - go there and file a complaint - it won't be upheld, but it WILL cost them £360 (?).

 

They after all, did recommend that course of action.

 

It's just you having the last word instead of them.

[ELLYBUMS]

I went through the procedure as described on the forum, the first letter requesting a refund of charges went to my branch on 3rd March (i didn't request statements as i had them already), with the usual replies of 'very sorry your not happy but tough' i started legal action (see litigation in progress), i was suing for 130.00 inc costs & interest, today i received a letter from them with an offer of a refund of 187.00 in final settlement, which is more than i was claiming so all in all it's been a good day.

 

Good luck everyone in your claims, and whatever they chuck at you stick it out and get back every penny after all its your money not theirs.,

 

 

Well done...Very happy for you.

[gothicf0rm]

ken in a couple of weeks you will recieve a second letter from your beloved bank telling you that if you ever get a charge again they will close your account. interesting really, in otherwords if they break the law they will close your account.

on getting that letter i did close my account, and my business one, and made a complaint to the ombudsman and so on. im also suing them again for the interest they ran up that wasnt included in my initial claim as it occured after it was filed (25 quid). well done halifax... you know how to make your shareholders money

[chipsandsausages]

Fantastic news Ken, made me smile. I have just sent my preliminary request for payment to them (Almost £1500) - am expecting a bit of a "Dear John" letter from them, but it's stories like yours that keep us going. Once am paid, will pay off my overdraft and close account anyway probably. Have a standby account elsewhere - and the staff are nicer! (Bradford and Bingley).

x

[wilipwoy]

Well Done !

 

I discovered today (10am) That their Mr Kettle does NOT exsist ! he is a computer generated signature and an "office name".

 

Halifax admitted this to me , after I told them I was going to serve a witness

summons on him.

Wilip Woy

[mas101]

Congratualations on your successful settlement.

 

Why did they pay you more than your original claim? Was this perhaps a pre-estimate of future charges they maybe applying and just helping so that you dont have to sue them again? LOL or was it an estimate of your fees?

[kenturner]

Why they paid me more stumped me too at first, then i looked back at the charges and i had missed one, luckily they didn't !! LOL !!.

 

I have also sent a letter to them today asking them to give me a breakdown of how exactly they can justifiably charge £39.00 for a returned direct debit and if they can't do this i will on their advice write the the financial ombudsman, of course i'm not expecting a reply but they threatened to close my account so i just want to let them know that i won't be walked over.

 

I will let everyone know when (if) i receive a reply from them although i won't hold my breath.

[kenturner]

This topic was closed on 03/07/19.

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