Lloyds TSB bank customer service center

[alant79]

Hello. May any help me? I can't find address of Lloyds bank customer service center. I'm not satisfied with my branch manager, who openly ignore my requests, she don't want to answer for my questions, and communicates with me not cultural. I'm not in UK right now and I have conversation with her via mail. And I want to write a mail to customer services center, first of all, to get the answer to my questions and complain for my manager. I found only one address - Lloyds TSB Bank plc, BX1 1LT but I'm scared that my mail would not get to the Customer service center from abroad and it comes back to me. Who knows, this address is correct or not?

[vjohn82]

Lloyds TSB Grp plc Head Office,

P O Box 215,

71 Lombard Street,

London,

EC3P 3BS

[rhos123]

Hello. May any help me? I can't find address of Lloyds bank customer service center. I'm not satisfied with my branch manager, who openly ignore my requests, she don't want to answer for my questions, and communicates with me not cultural. I'm not in UK right now and I have conversation with her via mail. And I want to write a mail to customer services center, first of all, to get the answer to my questions and complain for my manager. I found only one address - Lloyds TSB Bank plc, BX1 1LT but I'm scared that my mail would not get to the Customer service center from abroad and it comes back to me. Who knows, this address is correct or not?

 

CUSTOMER SERVICE RECOVERY.

2ND FLOOR ATLANTIC QUAY,

45 ROBERTSON STREET,

GLASGOW

G2 8JD

 

this is the address i use , complained many times and have always had a reply,

[alant79]

thank you guys!

[rhos123]

this number is for customer service recovery, main office in" glasgow" free phone no- 0500 758888

 

phone them and tell them about your problems. also tell them you want to log a formal complaint, they will give you ref-no. and belive me you will get a reply

[alant79]

Today I have receive a mail from Lloyds and there they told me

write to us at:

Customer Service Centre

Dept. 15-15

Box 2

BX1 1LT

 

But in a Royal Mail home page I can't find that post code - "Unfortunately we could not find this postcode. Please check it. If the postcode is correct but we still can’t find it, please read the help below to find out what to do." Interesting to know, what this the address is if post code not exist?

[elsinore]

Today I have receive a mail from Lloyds and there they told me

write to us at:

Customer Service Centre

Dept. 15-15

Box 2

BX1 1LT

 

But in a Royal Mail home page I can't find that post code - "Unfortunately we could not find this postcode. Please check it. If the postcode is correct but we still can’t find it, please read the help below to find out what to do." Interesting to know, what this the address is if post code not exist?

 

From Wiki List of postcode areas in the United Kingdom - Wikipedia, the free encyclopedia

 

Additionally the non-geographic postcode area BX has been introduced for addresses which do not have any locality as part of the address, allowing large organisations long-term flexibility as to where they receive their mail. This postcode area is used by Lloyds TSB (BX1 1LT) and the VAT Central Unit of HM Revenue and Customs (BX5 5AT).

 

Els

[georgie-boy]

I have written - twice - to the Brighton address, asking specific questions about my own account - and I havn't received a reply to either in 3 months.

 

Do they ever reply from there ?

 

I'm writing again today, and was about to address it to Glasgow, but just noticed that it's for Recoveries.

I'll try the London Head Office. At least they might forward it to the correct department - I just hope that isn't Brighton !?

 

I've been a customer of theirs for over 45 years - you'd think they'd at least acknowledge a letter - wouldn't you ?!?!

 

 

G.B

Edited March 7, 2010 by georgie-boy

[alant79]

I have wrote them by this address (Customer Service Centre; Dept. 15-15; Box 2; BX1 1LT) and receive the replay very quickly.

[georgie-boy]

I have written - twice - to the Brighton address, asking specific questions about my own account - and I havn't received a reply to either in 3 months.

 

Do they ever reply from there ?

 

I'll try the London Head Office. At least they might forward it to the correct department - I just hope that isn't Brighton !?

G.B

 

Well,,,,, I did get a 'standardised' reply, but it was clear that no one had actually read my letter !

Their reply was (para) "Thank you for your complaint - It will take another 4 weeks to look into it" !!!

 

My letter wasn't a complaint - merely asking about remarks on my 'on-line' C.Card statement.

My next letter wasn't so pleasant - asking why they bother writing back at all if they don't even read the letter that they are replying to - etc.

 

In the end, I did get a proper reply, an apology & a small cash 'gift'.

 

Thank goodness my problem wasn't life threatening - as most problems with banking usually are.

 

Good luck to the rest of you.

 

GB