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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MondeoST24 Vs First direct - SETTLED IN FULL 24/04/06


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Claim filed at Northampton, £2620 including court fee.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Acknowledged 6/4, PLEASE send a defence !

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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  • 2 weeks later...

To keep everyone informed, a few days after I recieved acknowledgment of service I recieved a letter from DG Solicitors. They offered me the full £2620 on condition I would keep it confidential.

 

In meantime I realised i'd made a cockup on the claim form and not included the interest in amount claimed. The interest was £501.

 

I wrote back and said thanks for the offer however as you know i'm entitled to claim 8% APR, county court act 1984 s69 etc etc

 

They wrote back saying full offer of £3121 on condition of confidentiality, there was a form to sign and return.

 

I have not signed the form, I wrote back saying I accept £3121 as full and final settlement of claim number X. However, confidentiality is seperate commercial agreement between us and I would sign the form for a consideration of £5,000

 

Nothing back yet and the court clocks still ticking

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Whoohoooo!

 

Good result, if it all goes through ok, keep me posted please.

 

Make sure if you sign the confidentiality agreement, that you get a good price for keeping your gob shut (obviously it'd be better if you didn't)!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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fuck 'em, I know that if they want me to keep quiet, it'll cost them.

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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Do you honestly think they'll pay you extra?! Or are you just trying it on?!

 

I dont for one minute think they will pay extra for the silence, I think they just put that on all the offers and hope the majority sign them to get the money, the ones that dont they will just refund anyway. I think if I asked for £50 to sign it the result would be the same.

 

However - you never know !

 

fuck 'em

 

Exactly

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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£50.00?

 

Should be more like £5k tbh!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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Well I was right,

 

Letter this morning from DG Solicitors

 

"Thank-you for your letter of 20 April 2006, The amount of £3126.21 will be credited to your account shortly"

 

So it seems confidentiality is not so important to them, I might as well shout it from the rooftops now !

 

CONSUMERACTIONGROUP.CO.UK, I SAID CONSUMERACTIONGROUP.CO.UK

 

Another one bites the dust, yours won't be long now Monkey, and everyone else.

 

Book token on the way, as soon as the payment clears.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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From one ST owner to another, Well done mate!

Give a man fire and he'll be warm for a day. Set a man on fire and he'll be warm for the rest of his life.

 

************Disclaimer *******Don't take my advice. I have no idea what I am talking about. If you take my advice you must be bonkers or something.

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Well done Mondeo!

 

Any plans for the cash? (I'm just being downright nosey now aren't I?!)

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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I'm having my teeth done. Actually i've already had them done so i'm paying off the loan I took out to pay for them.

 

:D :D :D

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

Link to post
Share on other sites

Well, OBVIOUSLY, some will be on book tokens for the consumeractiongroup!!

 

Obviously. :D

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

Link to post
Share on other sites

Having your teeth done?

 

That's a novel way to spend the cash I guess.....!

 

I will be using mine to pay off a couple of credit cards, boring, I know....!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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Guest Lueeze

talking about teeth I must admit my OH always complains about his so maybe when i get my dosh that might help fund it!

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I know, they did need serious attention though

 

Too much fizzy pop as a kid, then too much even naughtier stuff in my late teens. :o

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

Link to post
Share on other sites

Modeo, please take the survey, which is here:

 

http://www.consumeractiongroup.co.uk/survey.php

 

EDIT: Modeo? Is that like Rodeo?! rofl

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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  • 2 weeks later...

Is this okay to send to DG Solicitors regarding my additional accounts

 

Thank-you for your letter of 24th April 2006, and for the subsequent payment of £3126.21 in full and final settlement of the above claim.

I must now turn to additional accounts held with First Direct, which over the years have unfortunately attracted unlawful penalty charges.

I have attached schedules of these charges amounting to £905.00.

It is my preferred option to settle this matter between ourselves without it becoming necessary to issue proceedings.

Please let me know as soon as possible if you wish to proceed along these lines. If I do not hear from you within 14 days I will issue a letter before action to First Direct plc advising of my intentions.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

Link to post
Share on other sites

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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