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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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omollmeg v Barclays - **WON**


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Hi,

I don't believe it(thinking I sound a bit like Victor Meldrew :-)

I have just incurred another now £30.00 fine. Completely my fault forgot to do online banking.

Can I add this charge onto the ones I am already claiming or do I have to start from scratch??????

I did try calling them but said they would not refund it! ;-(

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Up until today I haven't accepted the money offer yet as been a bit of a chicken and wanted to see how others got on.

Just written this letter and wanted to know if it sounded ok

Thank-you all.

 

 

 

Lisa Brown

Freepost RLTA-CSUE-TCHC

Head Office Customer Relations

London

E14 5HP

 

 

 

Dear Lisa Brown,

 

Ref : **********

 

In response to your letter offering £1000 as a goodwill gesture - your offer is accepted only as partial repayment of the outstanding balance and i do not recognise it as full and final settlement of my complaint with Barclays Bank PLC

If you do not refund the outstanding amount, legislative action will follow within 7 days.

 

 

 

 

 

 

Yours faithfully,

 

Ok my goodness!!!!!!!!

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Ok & thx

 

 

 

MODERATED threads joined .please keep to your original thread when updating this is for your benefit and the benefit of everyone who is following your claim

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  • 2 weeks later...

Hi,

Yesterday(my post comes very late!!) I received the following from the beautiful Barclays...

 

Thank-you ..blah.blah..

I am sorry you remain unhappy with our response to your complaint and note that whilst you are accepting the amount offered, that is £****, you be seeking the remaining balance in the County Court.

I would like to take this opportunity to clarify the amount offered was in full and final settlement of your claim. I am therefore unwilling to adhere to your request to re-imburse you with the amount offered, and it is with regret that you will now be proceeding to the Count Court for the full amount.

I appreciate this is not the response you have been hoping for, but I trust I have clarified the Bank's position.

Yours Sincerely

Joanna Carney

Customer relations Manager

 

Any thoughts??

I will file claim on 20th as have to wait until pay day.

Has anyone had any success with these guys yet??

Seems strange that they are willing to take this further as it is going to cost them more...Unless they know something we don't.

Thanks

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They do not know something we don't.

 

It's an intimidation tactic. They think they're big and clever - show them the error of their ways.

 

That's what I would do.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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  • 4 weeks later...

Hi,

I know it has been a while but with moneyclaim being £120 have not been able to do it until now.

So just to keep you updated I have just filed my claim against Barclays so I will keep you up to date on any progress.

Good luck to all.

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Just to keep you updated my claim was issued on 23rd June

So they have until the 12th July to respond....

Wll let you know what happens...

Have there been any other successful cases yet???

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  • 2 weeks later...

iv recived a letter from Barclays offering me a £1000 pound out of good will but they havent sent me my charges for the last six years i am not going to except this offer but what is the next step to take so i can recieve my bank charges for the last 6 years

 

 

i look forward to your reply

 

thank you

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  • 2 weeks later...

Hi all,

Any advice welcome...Their time is up the post arrived today and there was not anything from Barclays not even a court date or quetionnaire..

I will log in later and go through the faq's etc to find out my next course of action.

Thanks

Do you think I shoul e-mail Keith Jeremiah ?? before I go any further???

Thx all

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Hi again...

I just went to the moneyclaim site to file a judgement but this is what it said

 

The following information relates to your claim:

 

Claim Description

 

Claim Number

 

Status of this Claim

 

 

Money Owed from Barclays

 

++++++++

 

Defence

 

You are unable to take any further action online on this claim.

 

The Defendant disputes the whole amount you have claimed. Your claim cannot proceed online and will be transferred to the appropriate court for continuation. You will receive confirmation to where the claim has been transferred to shortly.

 

For further information, please visit the Tutorial for Money Claim Online or contact the Customer Help Desk.

 

 

 

 

Do I now just have to sit and wait again for a court date,?sorry I have never got this far before or should I perhaps try e-mailing Keith Jeremiah and does anyone have his address.

Many thanks

omollmeg

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You couldn't enter for a judgement because Barclays filed their defence within the 28 days allowed by the Courts. If you had been lucky enough for them to have failed to submit their defence in time, you could have filed for judgement by 'Default'.

If you had got a 'Default' judgement, then I think the court would order Barclays to pay up within a month. As it is now they have submitted a defence, you have to wait for the Court to send you a Allocation Questionnaire (AQ). You return the AQ plus a fee if your claim is over £1500 and wait for the Court to set a date. This just drags out the proceedings - just what Barclays want, unfortunately.

 

 

Cheers

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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