First Steps

[Trigger]

Sorry if this sounds stupid but i'm new to this.

 

Do i send the Data Protection Act disclosure request to my local branch?

 

Can i get them to list the charges they have made over the years or is it a case of going through all the statements?

[martinwhite]

Dave - if I'm not mistaken, this is at least the second time I've seen this question asked today alone. One for the FAQs?

 

The answer is, in reality, whichever you are more comfortable with. However, due to the way the County Court system works, if this gets to court it will be sent to the court nearest to the address of the defendant. If this is the branch, then the case will be near to you, assuming that the branch is near you. If you fill in the papers against the head office, the case will probably go to the court nearest to head office, which may not be near you.

 

Make your decision and try to deal with the same people throughout. Don't switch between head office and branch.

 

Statements will do, or if you can get a list of charges then this will work also. Don't forget to ask for disclosure of manual intervention.

 

Good luck! Not that you will need it!

 

Martin

[richardc]

Thank you martinwhite. I would always write to your local branch. Fine, if you feel the need, reply to whichever automated system you get, but claim in against xxxx, local branch adress. The cse will be heard at your local court.

[Trigger]

Thanks for the advice everyone. I'll keep you all posted on progress.

 

I did have one small victory recently when Lloyds charged me £35 for because they had to refuse a standing order. I phoned my account manager and moaned till she gave me the money back.

 

Is it me or do the various arms of Lloyds (Telephone Banking, Branches, etc.)

not actually communicate with each other!!

[richardc]

They do. Your local branch staff probably only have authority to remove one charge

[Trigger]

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group