Claiming back PPI once they have refused too

[Scrapper]

Hi All

 

What are the steps you need to take for claiming back PPI?

 

Wife had an account with Debs and they reduced her credit limit from £8k to £100 pounds without any warning and told her to check her credit record. Well she did and her score is 900 plus so it's not that.

 

And she always paid the balance in full every month so god knows why.

 

She has had the account since 1991 so it should come to a tidy amount if we can somehow claim it back.

 

Should they have even been taking it monthly if the balance was being cleared on time every month?

 

She has decided to close the account and wants her PPI back, but the first attempt failed at the first hurdle.

 

We went down the road of advising them that she didn't need it as we were covered elsewhere and as she paid the full amount every month she didn't really notice it was being applied.

 

Any ideas on what she can do next?

 

Many thanks as always

 

Scrapper Coco

[Spamalot]

Hi there,

 

Unfortunately you have posted in the wrong Forum...

 

I've alerted a mod to move it somewhere more helpful.

 

Regards. Spam.

[42man]

I'll move this thread to the PPI forum, where hopefully you should get some more help/advice...

[birchave0]

Hi All

 

What are the steps you need to take for claiming back PPI?

 

Wife had an account with Debs and they reduced her credit limit from £8k to £100 pounds without any warning and told her to check her credit record. Well she did and her score is 900 plus so it's not that.

 

And she always paid the balance in full every month so god knows why.

 

She has had the account since 1991 so it should come to a tidy amount if we can somehow claim it back.

 

Should they have even been taking it monthly if the balance was being cleared on time every month?

 

She has decided to close the account and wants her PPI back, but the first attempt failed at the first hurdle.

 

We went down the road of advising them that she didn't need it as we were covered elsewhere and as she paid the full amount every month she didn't really notice it was being applied.

 

Any ideas on what she can do next?

 

Many thanks as always

 

Scrapper Coco

 

ok, first of all what kind of account was it? loan, credit card???

Have you sent a SAR to the company? Do you have the PPI details?

Was the PPI balance related or a set amount every month?

Has the company given you a total of all the PPI your wife has paid since the open was opened? Do you have details of the amount of interest applied against the account?

Could you scan and post the response you received when you requested a refund?

Sorry for all of the question but the more info you give the more chance someone in the PPI forum can help

 

cheers

 

Birch

[Scrapper]

Birch

 

Thanks. I'll do a scan and post it in the next couple of hours.

 

Many thanks

 

Scrapper Coco

[Scrapper]

Spamalot / 42man

 

Thanks

 

Regards

 

Scrapper Coco

[citizenB]

If this is/was a credit/store card, I thought the card protection insurance was a percentage of the outstanding balance. If there was notbalance then I cant see how they could take PPI. Do you have any paperwork at all, have a look at a statement and see if there is anything on the back of one of them.

 

I see you have been advised to make a Subject Access Request, I would specifically ask for details of the insurance terms.

[Scrapper]

Hi citizenB

 

It was a store card. I thought the same that they should only be taking the premiums if there was a balance, but looking at the last statement they have added the PPI to the current balance, but the payment date was 3 weeks away and the balance was paid in full before the due date.

 

Balance has always been cleared every month without fail except on a couple of occassions due to us being away etc, but no more than 2 or 3 times in 18yrs, but I can clearly remember there was always PPI on there.

 

Hope that makes sense?

 

SAR me thinks so I can see exactly whats been going on.

 

Can't put the letter they sent online just yet as my scanner has decided to play silly buggers with me.

 

Many thanks

 

Scrapper Coco

[citizenB]

Hi scrapper, yes I would send a subject access request. Include a specific request for the PPI terms and conditions.

[Scrapper]

Hi

 

Need some more advice regarding PPI.

 

I have a loan and have been claiming on the PPI. They made 12 payments as per the policy, but I have returned to work and have started paying the monthly payments again.

 

I have since looked at the paperwork and it is a single premium policy which they have added the PPI amount and then added interest on top of that.

 

My question is can I ask for the interst amount back even though I have made a claim and if I can would this affect the PPI that is still in place as I might need it again as where I am working isn't looking to good already as they are losing business at a rapid rate.

 

So much for the ecomony picking up

 

Thanks

Scrapper Coco

[citizenB]

Hi

 

Need some more advice regarding PPI.

 

I have a loan and have been claiming on the PPI. They made 12 payments as per the policy, but I have returned to work and have started paying the monthly payments again.

 

I have since looked at the paperwork and it is a single premium policy which they have added the PPI amount and then added interest on top of that.

 

My question is can I ask for the interst amount back even though I have made a claim and if I can would this affect the PPI that is still in place as I might need it again as where I am working isn't looking to good already as they are losing business at a rapid rate.

 

So much for the ecomony picking up

 

Thanks

Scrapper Coco

 

Hmm, I am not sure what you are asking here.

 

What were your reasons for reclaimng the PPI ? If you have made a substantial claim on the policy then I dont see where you can claim it was mis sold ? Or then expect to be able to use the policy at a later date ?

[Scrapper]

Hi Citizen

 

Thanks for your response.

 

I'm not saying it was mis-sold as I have used it and it came in bloody handy when I lost my job. What I am saying is they have added interest to the PPI which was taken with the loan and I'm under the impression they can't do that from what a PPI claims company told me. Makes no difference if I've claimed or not, but just wanted to check as we all no what these companies are like.

 

The loan was £22K which the agreement shows the interest payable over 7yrs. Then they have added the PPI on top of the loan for £ 5452.18 which £1108.22 is interest added to the PPI.

 

I was under the impression that they are not allowed to charge interest on PPI if it is a single premium policy? I might be wrong, but my other policys for income protection and mortgage protection haven't charged me interest. And is it legal to charge interest on something you purchase to protect yourself?

 

Somewhat annoying that I pay them £5.5K for insurance and they have the cheek to add interest to it.

 

So what I am asking is am I allowed to request the they repay the interest on the PPI without it affecting the current PPI as I might require it again.

 

I hope that makes sense

 

Thanks

Scrapper Coco:cool:

Edited March 7, 2010 by Scrapper

[citizenB]

Erm, I am really not sure about this. Will flag up your post for others to comment on.

[Scrapper]

Thanks CitizenB I appreciate it

 

Regards

 

Scrapper Coco

[ozzywizard]

I could be wrong but in my opinion sorry to say you do not have a case, it is allowed to charge you interest on the insurance but it is not allowed to charge you interest on a charge (example acceptance fee etc) .

 

You have made a claim against the PPI and by your own admission you say it was not missold so there is no claim, however if you feel they have calculated your APR or agreement incorrectly leaving it to be unenforceable this would be a seperate road alltogether. best thing is to post up your agreement so we can check the figures etc . . . . .as I stated at first only my opinion.

[Scrapper]

Hi all

 

Sorry for the delayed response but I have been somewhat busy losing yet another Job.

 

24yrs employed, 1 yr unemployed, 4 months employed and company goes into liquidation. Just my bloody luck.

 

So what I need is advice on the following:

 

enforceable or unenforceable

PPI calculated correctly or not

PPI contract terms fair or not - No copy available as I was never sent them but have been told what they are over the phone. I find this somewhat unfair myself but all opinions welcome.

 

If two periods of unemployment are seperated by 3 months or less we will treat this as one continous claim but we will not pay for any time you were not unemployed between these periods. If two periods of unemployment are seperated by more than 3 months (4 in my case) you must return to work for 6 continuous months before you can make another unemployment claim.

 

I HAVE NEVER RECIEVED THE T&C's FOR THE LOAN PROTECTION AND BELIEVE ME I KNOW I HAVEN'T AS I KEEP EVERYTHING THAT'S GOING TO PROTECT MY AR*E. IF I HAD BEEN AWARE OF THIS TERM I WOULD HAVE CANCELLED THE INSURANCE AND TAKEN OUT A SEPERATE POLICY THAT COVERED ME AS MOST ONLY REQUIRE YOU TO BE IN WORK FOR 60 DAYS BEFORE YOU CAN MAKE A CLAIM WHEN I RETURNED TO WORK.

 

AND IT WOULD HAVE BEEN CHEAPER.

Now I do understand what is being said here but how can this be fair? I am caught in the middle here as I returned to work for 4 months and now they won't pay and you can bet you bottom dollar they will hound me to the end of the earth and beyond.

 

Told them this and their answer? We will pass to a debt collector then. What the f*ck. I have been paying them for 4 years and never missed a bloody payment and they use some DODGY term to exclude making further payments then harrass me.

 

They have also stated that my loan with Alliance & Leicester has been transfered to the Abbey and it is now their responsibility. No one told me this had happened.

 

And another item. They charged me £6560.40 for insurance premiums yet they have only paid out £3500. So basically they have taken nearly £3k of my money and basically told me to do one.

 

Anyway any thoughts welcome.

 

I really hope someone comes back with it's unenforceable as I would love to stick it to them.

 

http://i420.photobucket.com/albums/pp284/djackson29/1-1-1.jpg

http://i420.photobucket.com/albums/pp284/djackson29/2.jpg

http://i420.photobucket.com/albums/pp284/djackson29/3.jpg

http://i420.photobucket.com/albums/pp284/djackson29/4.jpg

http://i420.photobucket.com/albums/pp284/djackson29/5.jpg

http://i420.photobucket.com/albums/pp284/djackson29/6.jpg

 

Many thanks

Scrapper Coco

Edited May 6, 2010 by Scrapper

[postggj]

ok people

 

pick faults as ime shooting from the hip

 

DID YOU TICK THE BOX AGREEING TO PPI ETC

 

WHAT IS THE DATE ON THE AGREEMENT MONTH AND YEAR

 

THAT IS IMPORTANT

[Scrapper]

ok people

 

pick faults as ime shooting from the hip

 

DID YOU TICK THE BOX AGREEING TO PPI ETC

 

WHAT IS THE DATE ON THE AGREEMENT MONTH AND YEAR

 

THAT IS IMPORTANT

 

Hi postggj

 

Yes I agreed to PPI online when taking the loan.

 

The agreement runs from 03/05/06

 

Thanks

 

Scrapper Coco

[postggj]

Got Ya

 

Ime Double Checking But I Believe The Regs Changed It 2005

 

The Ppi Must Have Its Own Part On The Agreement

 

And Your Signature To Agree

 

As This Was Online The Distant Selling Regs Now Come Into Play

 

Did They Send You The Agreement And

 

Did You Sign The Agreement And Return It

[Scrapper]

Without sending them a CCA request I couldn't tell you if I signed anything to be honest.

 

I pretty sure the regs changed in April 2007 but might be wrong.

 

If you look at image 2 it does have a PPI box, but I know I never received the terms and conditions with what they sent me as I file everything. As I stated if I had known I wouldn't be covered again I would have purchased seperate insurance and demanded a 3k refund even though the had made payments.

 

All the docs I posted is all I ever received.

 

Would have been better putting the money in the bank for a rainy day.

 

Thanks

Scrapper Coco

[Scrapper]

Quick question about these distant selling regualtions.

 

So if a company quotes at you that you agreed to the terms and conditions online and TICKED the box so basically tough and never actually sent you anything in writing as per the DSR then they are basically buggered?

 

Or am I reading more into it then it actually means?

 

The thing that concerns me with that is, how the hell do you prove you never got them if that is the case?

 

You see I have worked in IT most of my life and believe me if I wan't something to look they way I want it to look and create an audit trail I can. I have been asked many times in my previous jobs to perform such functions. So what is to stop them doing the same to cover their behinds??????????? Easily done...............

 

Tell me to shut up if I'm talking rubbish

 

Thanks

Scrapper Coco

Edited May 6, 2010 by Scrapper

[postggj]

The April 2007 Regs Was When Ppi Was Taken Over By The Fsa, Fos Etc

 

What Month And Year Did You Take Out The Agreement

[Scrapper]

3rd May 2006

 

Thanks

Scrapper Coco

[postggj]

Ime Double Checking But I Believe The Ppi Needs Its Own Prescribed Terms Etc On The Agreement

[postggj]

31 .05.2005 the rules changed so the agreement containing the PPI what ever it was for would require a separate box for signing to say you want PPI

 

GOTCHA

 

O HAPPY DAYS:D:D:D:D