MINT......anyone got any experience dealing with these guys?

[bonniebergin]

First DPA letter sent to Mint on the 9th March...........no reply yet.....anyone else out there with feedback?

 

Will revert when have more info.

 

ta

 

jh

[keld]

Hi,

 

I've just written to mint asking for £20 late payment fee to be returned. Will keep you posted.

[bonniebergin]

CHEERS KELD, HAD A REPLY JUST YESTERDAY ADVISING THEY ARE 'CURRENTLY INVESTIGATING YOUR COMPLAINT". WILL KEEP YOU POSTED.

 

J.

[bonniebergin]

SORRY KELD MY MISTAKE, REPLY WAS FROM MBNA........OOOPS!! WILL KEEP YOU ADVISED.

 

J.

[keld]

Hi Janice

 

Mint are slow, nothing to report yet.

[bonniebergin]

Still no reply from MINT. Have sent a reminder letter with copy of original dpa letter and sent by recorded delivery.

 

 

jh

[bonniebergin]

Received first reply from MINT requesting £10.00. I am aware should have sent this to begin with but didn't realise until after letter had gone.

 

MINT have also replied with the following and this bit i need some help with:

 

' With reference to your second paragraph, please explain your interpretation of the term 'manual intervention' and advise your exact requirements in this respect'.

 

 

How should I reply to this?

 

many thanks

 

bonniebergin

[bonniebergin]

Also in the letter they say they will release statements once £10 has cleared. I am presuming I can start the 40 days from date they receive £10 and not when cheque actually clears. Should I state this in my reply also.

 

Thanks

 

Bonniebergin

[jimmy1]

hello bonnie

 

just joined this forum bacause i will be taking on mint myself once i have got my head around all the info, bit confused at the minute. keep us posted of how you are getting on. good luck

[bonniebergin]

Hi Jimmy1, see my seperate thread regarding MINT/manual interverntion explained in detail. You may need this. Bonniebergin

[bonniebergin]

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