Welcome/Norwich Union PPI.

[conchy_joe]

Hi everyone,I complained to Welcome Finance in August re PPI,today I received a letter from them (Final Response) they state that my complaint "is outside the relevent time limit).

They go on to say that"The rules of our regulator (FSA) state that where a complaint relates to an event that took place before 27 February 2003 we are not required to investigate your complaint.Sales of insurance made before this date were the responsibility of the insurance provider,not the broker who sold it.

They say as a result they have not investigated my complaint,and if I am not happy with their decision I should deal with the FOS..within six months.

Any help please.

[cerberusalert]

Moved to the PPI forum.

[ims21]

Hi

 

Take a look here...very similar scenario.

 

Be aware that the FSCS are handling Welcome's claims I believe.

 

ims

[conchy_joe]

Sorry ims21,I'm unclear as to what you want me to look at.

[ims21]

Hi

 

I'm not surprised....idiot ims forgot to post the link.....I'll go and find it and try again....back shortly

 

ims

[ims21]

Oh

 

surprised myself.....

 

Here it is

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?250483-PPI-Claim-refused-welcome-finance-final-response

 

ims

[conchy_joe]

Thanks ims21,I've printed off the entire thread.Tomorrow i'll phone up the FOS to try and get more clarification,after that i'll spend the weekend trying to make a plan of action.

[conchy_joe]

Hi ims21,

I've made a couple of phone calls to the FSA,

they gave me a number for the FOS and after explaining my dilemma they agreed to investigate my complaint.

I've scanned all the relevent doc's and e-mailed them off to them.

 

By the way i looked up section 32 on the gov' website,

surely the part on the thread you pointed me to,

and incidently Bankfodder's view when he replied to a thread of mine (28/4/11) brushes aside all the protests that these companies make regarding claims being out of date.

 

Time to sit back and see what the FOS make of it.

 

Thanks for your help.

[ims21]

Hi

 

Yep s32(1)© is our friend when it comes to their time barred arguement.

 

ims

[conchy_joe]

Hi ims,

Not very good news I'm afraid.

 

I received a call from the FOS,

they said that at that time Welcome did not come under their jurisdiction and that I should contact the FSCS.

 

When I phoned them up they said that they could not investigate any claims prior to 14/1/2005 and that I should go back to the FOS

,I even quoted the Limitations Act(sect 32)

 

They had no knowledge of it, and again said I should phone the FOS which I have done and I'm waiting for a call back.

I have the distinct impression that the people at the FSCS are reading from a script,if you are inside their time constraints ,no problem,however if you're outside of it they don't want to know.

 

Does anybody have another way forward that I can take.

[conchy_joe]

I've just been looking at an article in Martin Lewis' moneysavingexpert.com.(updated 25/10/11)

 

In it he states

"If your account was still active in the last six years you can claim.

So a loan taken out eleven years ago and repaid in full five years ago is fine,

in rare cases you can go back further"

 

Do any of the SITE TEAM have any views regarding this.

[conchy_joe]

Does anyone know which body Welcome had to answer to in 2001.

[conchy_joe]

Hi everyone,

I recently received a letter from Welcome Finance which stated...

" I am writing to you regarding the complaint you made regarding mis-sold Payment Protection Insurance (PPI) which we responded on 23/08/11.

 

Whilst we were unable to agree you were mis-sold PPI on account number(s) xxxxxx and your complaint was rejected, in line with the Financial Conduct Authority (FCA) policy statement PS17/3 issued in March 2017, you can now make a further complaint against Welcome Financial Services Limited under section 140A of the Consumer Credit Act 1974, in relation to it's failure to disclose commissions associated with PPI sold to you ".

 

The problem that I have is after they rejected my claim I phoned the Ombudsman and was told that it was not possible to pursue Welcome for PPi. When I was told that I destroyed all the doc's relating to the loan, these included the original loan application, the terms of the loan and PPI details.

 

In view of this new letter from Welcome will I now be able to pursue them for the PPI plus interest that they owe me.

Edited May 19, 2018 by dx100uk
Spacing

[dx100uk]

Ive merged your old thread for history

 

Youll find this new letter is to do with the recent plevin ruling about the backhander commission hey got for selling the ppi for the underwriter

[conchy_joe]

Thanks dx100uk, Took me a bit of time to understand what you did.

 

What I'm really trying to find out is do I have a chance at getting back my PPI from these slippery people.

 

How much of a factor is it whether or not they were members of the General Insurance Standards Council. Also is it worth firing off a SAR.

 

I've just been on the Welcome website and found the following under FAQ'S......

......I says that the FSCS declared Welcome in default, because it's unable or likely to be able to pay claims in relation to PPI etc.

 

Later it goes on to say that the FSCS is now responsible for PPI and other insurance claims against WFSL sold on or after 14/01/05...

 

.this seems to be saying that all claims prior to that are null and void....what is the deciding figure that makes them set a certain date for proper and improper conduct.

[dx100uk]

You're not getting back your ppi but their commission under the new FCA plevin ruling

Go read post 39 again

[conchy_joe]

Can you tell me the date of that post.

[dx100uk]

Today

[conchy_joe]

Still trying to get my head around this...

 

I had a quick look at PS17-03 and Plevin but but it's not exactly a quick read, but I could not find a date beyond which you could not claim.

 

Also are you saying that WFSL are not liable now for any PPI they mis-sold and that I must discover who was their insurance broker and chase them or are the FSCS taking over the compensation (this seems unlikely).

Or is the bottom that I should just write it off.

[dx100uk]

:noidea:Not really sure what you are not simply understanding...

The plevin ruling on Commission paid to the OCwas only 2yrs ago

there is no time limit on something the FCA did only 2 yrs ago!!!!!

 

It is nothing to do with any ppi claims now or in the past.....other than it was refused

[conchy_joe]

Bottom line then....should I send off a SAR to WFSL.

[dx100uk]

Why?

[conchy_joe]

Sorry to trouble you dx100uk...all I wanted was a simple bit of help, instead received a couple of one word replies and short curt answers...I won't trouble you again.

[dx100uk]

It explains eveything in their letter

Doesnt ask you to do anything other than put a claim inh

 

We want to give you money that FCA have ruled we must but we need your ok to do so....

[conchy_joe]

Thanks dx100uk,

Put that way it does seem pretty straightforward, I just got off the phone to the Ombudsman and they suggested that I asked WFSL to look into the "commission aspect" of the deal. Does that make sense to you, also is there a template letter that addresses this matter.