TK MAX and RLP- bottle of Suntan lotion

[midnightminky]

hi, i am willing to come forward and speak o the ico. would they re-open the investigation? i would not want that to happen as my nerves would not take that. i feel that if we dont make a stand this is going to keep on happening. if the media would keep me annonyamous i would gladley think about it.

[JonCris]

hi, i am willing to come forward and speak o the ico. would they re-open the investigation? i would not want that to happen as my nerves would not take that. i feel that if we dont make a stand this is going to keep on happening. if the media would keep me annonyamous i would gladley think about it.

 

 

I'm sure something could be agreed about your anonymity with the media but they would still have to know who you are so they can check you out as they are not going to print a story based on hearsay no matter who it comes from:D

[midnightminky]

what would it involve?

[JonCris]

It will involve you making an accurate statement which would then be handed, together with others, to the ICO with a CAG letter requesting they investigate.

 

Subject to the ICO response the media would be informed with the assurance sought regarding your anonymity

 

You may also be asked to forward your compliant to your MP

[mustang67]

Please see attached document that was presented to me in TK Max. I have not yet received anything through the post from RLP, but expect that it may take up to 10 days.

Out of interest, how have TK max got any way of monitoring whether banned people have entered any of their stores? Do they use face recognition technology?

I have had quite a stressful week thinking about this whole thing. I am so humiliated that they have managed to make me feel like a common criminal.

 

They could possibly accuse you of trespas if they did spot you,but just do not shop there again!!!

[juliusceasor]

There were other questions asked Raymond,you have to remember,that RLP are licenced in quite a substantial list of categories,as are indeed Experian.

 

Martin, I thought RLP's license had expired????

 

 

RLP has this address registered if it helps..

 

Lenton Business Centre

Lenton Boulevard

Nottingham

Nottinghamshire

NG7 2BJ

GB

Company number: 4802733

Edited March 23, 2009 by juliusceasor
RLP address info

[MARTIN3030]

Yes their Consumer Credit licence-but Data Protection is a sep issue.

[juliusceasor]

Yes their Consumer Credit licence-but Data Protection is a sep issue.

 

Ahh ok I take it that's still current then? surely if they don't have a consumer credit license they shouldn't be allowed to hold consumer related information except perhaps address and contact details.

I'm beginning to despise this company.

[MARTIN3030]

Nottingham are dealing with the CCA issues.

They will not get involved in DPA issues-thats for the ICO.

I think we need to be clear on how, and in what circumstances RLP process data,who they share it with,and more.

Once we are able to determine this,we can decide on the complaints to the ICO.Obviously this will need all those who have had dealings with RLP to demand the answers.

Its possible that processing will differ from one subject to another-we are not armed with all these facts yet.

[juliusceasor]

Nottingham are dealing with the CCA issues.

That's good to know I hadn't heard anything from them since I last emailed the information over and directed them to this board.

 

I think we need to be clear on how, and in what circumstances RLP process data,who they share it with,and more.

Once we are able to determine this,we can decide on the complaints to the ICO.Obviously this will need all those who have had dealings with RLP to demand the answers.

 

My friend doesn't want to go public she doesn't really understand the ins and outs of this and is scared of the consequences of people finding out what happened to her. I could talk to her about being sure they don't hold information on her that future employers might be able to access if potentially this is what RLP do, but it's not fair for her to be worried more than she has been.

 

I do urge anyone else to come forward, there is a lot to be gained from this potentially for the good of many people.

[MARTIN3030]

Well if we can evaluate their rights in processing,we can better determine as to whether it needs a SAR sending,or can simply be done by issuing a section 10 notice.If they fail to acknowledge they will cease or undertake not to process after this,then that allows the complaint to the ICO for breach.

My guess is that they will refuse to stop processing claiming that its within their remit to do so as long as their case investigations remain ongoing.This is perhaps a tac they will use in hoping people will pay.

We still need to dig deeper to determine a few things.

[juliusceasor]

Well if we can evaluate their rights in processing,we can better determine as to whether it needs a SAR sending,or can simply be done by issuing a section 10 notice.

We still need to dig deeper to determine a few things.

 

Is it possible someone here could start a sticky with the information that is required and why. What people can do to help and where to post it, and update that sticky with the on going information, position as it comes to hand. But one that people can't comment in so that it remains to the point and concise.

 

Whilst it is useful and certainly shows the numbers of interested parties it is rather confusing trying to get a picture of the whole situation and current position.

Any debate can then carry on in the relevant threads as now but the key facts, main issues and current situation would best be summarised for people to digest in one place. ?

Edited March 23, 2009 by juliusceasor

[MARTIN3030]

Yes I understand what you are saying.I am trying to organise it better-you will notice I am going through all the threads to identify the issues and changing titles for ease.

Its very concerning how many minors are involved.

The case of the Boots employee is also very disturbing.

[tank-fink]

gee there is a scary analogy of witness's being afraid of being 'affected' by the villaneous if they dare to 'grass'...

 

this whole RLP scenario is maybe the beginning of something much more powerful (we'll save the 'dark and sinister:eek:' adjectives for mr moorhouse himself )

 

lets not do anything too hastily.....

 

the narrative of our problem grows more interesting in as much as none of th OPs are willing to speak out against RLP for fear of being marked X as a reprisal?...

 

as an aside...i wonder if they are choosy about just who they send these letters to?

 

I mean...i just wonder if they target home owners....am i making sense here?....

 

Gee...i reckon if we tried hard enough....we could make a pretty good guess at exactly how they operate and what motivates them.....

 

i would imagine it would be much easier to make a case about an enemy who's owners'/shareholders ideals we fully understand and can pull to pieces in a court?

 

ON A MUCH DEEPER LEVEL: The end game here is a polarisation of society....and the same 'gated community' attitudes that signify failure...

(sorry about the bold speech-irresistably theraputic....and erm....true?)

[MARTIN3030]

We need to get any actions organised and in such a way that we can effect some changes FT.

We are not going to do it overnight-it will take time.

Looking at the list which is growing every week it wont be long before we can get to the first level.

[juliusceasor]

 

the narrative of our problem grows more interesting in as much as none of th OPs are willing to speak out against RLP for fear of being marked X as a reprisal?...

not so sure it's that more likely this unwelcome intrusion has come into their life unexpectedly given them a good deal of anguish and lost time, they just want rid of it.

as an aside...i wonder if they are choosy about just who they send these letters to?

 

I mean...i just wonder if they target home owners....am i making sense here?....

not my experience.

Gee...i reckon if we tried hard enough....we could make a pretty good guess at exactly how they operate and what motivates them.....

yes -money and perhaps power but I think money 99% 1%power.

[juliusceasor]

Yes I understand what you are saying.I am trying to organise it better-you will notice I am going through all the threads to identify the issues and changing titles for ease.

Its very concerning how many minors are involved.

The case of the Boots employee is also very disturbing.

 

Yes i can see that.

I recognise it's time consuming but of real importance especially to any outside agencies that come here looking to see what level of disaffection there is, and for new posters to get an idea of what is going on. There is no reason relevant points cant then link to the original OP or series of OP's so that anyone can delve in deeper.

But you don't want me or anyone else not organising it to be able to post to it as it will lose impact i.e only the OP can update it. Unfortunately that needs to be a MOD as they have the overal picture and the authority to create it.

[MARTIN3030]

Posts can always be moved-all you need to do is ask.

The site team rely on everyone else to point these things out-its often the case that a member will spot something obvious before we do.

[JonCris]

I agree with all that's been said but I reiterate they best way to bring these people to account is to go for their clients. After all the clients employ them so can't hide behind the argument "we didn't know"

 

Once the word gets out there that they are vulnerable to litigation for making unproven allegations the more chance there is that we can curtail the nefarious activities of this firm. Therefore it's important that the 1st battle be one we can be sure of winning

[MARTIN3030]

Jon do you fancy doing a temp letter for peeps to send to RLP clients.?

I realise that there are different cases but a letter where maybe the accused can add specific detail within the body.

The main questions that require a response are common to most of the cases.

[JonCris]

NO problem. Will take a few days as have important family matter to deal with

[juliusceasor]

I agree with all that's been said but I reiterate they best way to bring these people to account is to go for their clients. After all the clients employ them so can't hide behind the argument "we didn't know"

 

 

I agree broadly but in many instances this approach will not work. Clearly in my friends example writing to TKMAX would have no effect. Therefore it needs to be one approach but not the only or main approach.

[JonCris]

I not suggesting that 'writing' will achieve much if anything (unless it's from a site like CAG). I'm suggesting that formal legal action for defamation is the way to go. In otherwords one where the client of RLP risks bad publicity AND having to pay substantial damages to the victim

[juliusceasor]

Yes I understand that but unless it is clear that they are pursuing someone such as a minor or a case they dragged up from the past to seek money for then many of the posts here whilst undeservedly pursued by RLP are not clear cut and "In other words one where the client of RLP risks bad publicity"

 

I agree many of the claims are spurious but not all are likely to embarrass the retailer. In fact it strikes me that TKMax and Boots actively encourage the practice.

 

I seem to recall a documentary showing Boots in particular disappointed at police action in targeting shoplifters and that they were seeking other methods to reduce shoplifting and preventing re-occurrence.

 

I think that perhaps this method 'civil recovery' is being used to this end and that it is indiscriminately being used and hence some of the problems that have come to light.

Therefore I agree the right types of cases will embarrass, but the practices and methods of the firms involved in Civil Recovery should be the main target and how to publicise and defeat this type of action should be the thrust of the cause.

[JonCris]

I'm sorry Julius we'll have to agree to disagree Incidentally I base my assumptions not on guesswork but on intended litigation against a major retailer for just such an action namely defamation of a former employee. As soon as the N1 landed on the CEO's desk they backed down & it's my strong belief that the more this litigation strategy is acted upon the more likely we are to succeed

 

The making of general statements by Boots etc about trying to combat theft is one thing & will I'm sure elicit much public sympathy but if it's discovered how they go about it & their targeting of often innocent shoppers & employees then I imagine any sympathy will promptly evaporate