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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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nellio v Co-op Bank - **WON**


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Hi again Michael, just tried to place judgement against them but the MCOL told me I cant as yet. I think I remember something about 5 days after issue, so there you go. The waiting game continues. Thanks for the advice.

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Just got in from work and receievd this letter.

 

28/07/2006

 

Deasr mr C,

I write to previous correspodence. Please accept my apologies for the dealy in responding to your letter of 1st June 2006, and thank you for your patience. Please find enclosed a further copy of our complaints procedure leaflet.

 

We have reviwed your statement and would advise that the total applied in charges is £805.00. I have today refunded this amount to your account.

 

In order to avoid charges in future, please ensure that you have adequate cleared funds in your account at the close of business the day before the items are presented for payment. this forms part of the terms and conditions of your account.

 

I trust this is acceptable to you and you will call if you have any further concerns. if we do not hear from you within the next 8 weeks of the date of this letter, my file will be closed.

 

Yours sincerley,

Martin Clark

 

Excellent Smithers!

 

Well not quite..... The money hasn't yet gone in yet the letter states it has. I've tallied up the amount and it is definately £905 not £805 and last but not least my court claim was issued 14 days ago so can I claim my £80 MCOL fee back?

 

Could someone tell me what I should do? The cahrges I claimed were, service charges (unaouthorised overdrafts), commisions (returned DDs) and daily charges(using card without funds available. Are all of them reclaimable. A donation will definately be winging its way once I really do recieve the refund.

Thank you, I know I kept people on their toes with advice.

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Hi Michael, I tried applying default but it wont let me until I think friday. The reason being, apperently they have 5 days from the date of issue for it to be deemed 'served'. I will gladly accept the £805 but I am deinately hold out for the £87 interest and the £80 court fee. Should I call them and speak to somebody as the way it sound s by the letter they don't know that I have started court proceedings otherwise they would have asked me to contact the court. Also if you wouldn't mind telling me if those charges in my previous post are claimable.

Cheers

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If you're going to hold out for interest and court fee, you should hold out for it all. That's why i asked about JBD,since if they don't know, they will be under sudden pressure to do something about it. I'd wait till Friday, get judgment and then inform them. Yes, they're all claimable

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Moneyclaim online is run by Northampton County Court which is the bulk processing centre, so instead of the normal amount of time they actually give the defendant 19 days to respond, which is why you can't enter judgement yet. I would definitely hold out, otherwise you are going to lose the £80 you laid down to start your claim. Either ask the Co-op to refund this immediately, or enter judgement tomorrow.

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Yeah, I've spoken to the Co-op bank and told them that I have started court action. They have put £805 in my account but I informed them that the actual amount was £905 + £80 court costs + £87.83 interest. Thay have asked me to prove I have incurred a court cost fee and they said they will total up the charges again, it is defo £905. So letter went first class this morning. I will donate once I get the total amount owed. I am not touching the current £805 in case they take that as my full and final settlement.

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The Co-op have credited my account with £805. Now that sounds good but it is still £100 shy of my claim plus £80 cost plus £87 interest. So basically they owe me £267. Now, if I spend any of this £805 will the co-op deem it settled?

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Heh heh! That above statement did sound as if the money is burning a hole my my pocket...it is! lol. No seriously though because my MCOL totals £1068 and the Co-op have paid a large amount out do I need to conatct the court to adjust the amount I am now claiming. Secondly why the hell should I have to prove to them I've started court action when come midnight +1 I default them.

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Hi Michael, this is totally off the map but could you tell me how I can qoute in the lovely blue box like you do? I usually cut and paste but it doesnt look as nice or half as eyecatching. Cheers

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Just to let everyone know I have won without having to default the bank. They paid me £860 pound on Thursday and the remainder £207 went in today. Thank you for all your support but I'm gonna hang round longer as I'm taking on Barclays now for my girlfriend.

Could a mod title my thread won please?

 

Is there a way to donate without debit card?

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made up for you mate, well done.....another one bites the dust !

 

freebird x

1/6/06 request charges

16/6/06 received charges

18/6/06 first request for refund

3/7/06 "No" letter from bank

13/7/06 LBA

7/08/06 handed claim to court

10/8/06 court stamped as date of issue

24/8/06 deemed to be served

25/8/06 Sechiari filed acknowledgement of service

6/9/06 defence served

9/9/06 copy of defence and AQ received by me

25/9/06 deadline for AQ submission

25/9/06 call Sechiari confirm safe receipt of my AQ

26/9/06 received copy AQ from Sechiari

29/9/06 letter to SCM to say "you want 1 month to settle, so settle"

18/10/06 after "strained communications"and how !

verbal offer of full settlement with conditions

communications rejecting conditions from me

5/11/06 received letter offering settlement with conditions

7/11/06 sent fax rejecting conditions etc

14/11/06 unconditional settlement in bank and how !;)

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