Brighthouse repairs cover on laptops

[Hummy2008]

I got a Laptop from Brighthouse in November 2006, for the past month or so it has been literally dropping to bits, first the webcam stopped working then the dvd writer, hinge covers snapped off, card reader stopped working honestly the list is endless....

I took it into Brighthouse for repair today and they told me if it comes back unrepairable i have to pay THEM £100 to terminate the contract and have no laptop and no refund or i have the option of carrying on with the payment and have a broken laptop (which hasn't been dropped by the way, like they accused me of doing).

I am still paying for the laptop and the service cover and the dlc (dli). I know the manufacturer's warranty has run out but if i am paying the insurance and dlc am i entitled for a replacement if it comes back as unrepairable? A nd why do i have to pay them £100, it's them what suggested terminating the contract!! I have been paying £17 approx a week for it for 71 weeks to date.

[morrigan54]

:o They've asked for 100 quid off you????? I'm speechless, don't know what to say! Sorry I can't offer you any advice on this but there are certainly some members who can so I wish you luck with this.

[Hummy2008]

Exactly what i thought, why should i pay them to cancel the contract when its them suggesting that it may have to be cancelled? If i wanted it cancelled then fair enough. I've been a customer with Brighthouse for 11yrs and this is the first time i've come acroos something like this...

[Lefty]

You need to invoke the power of the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973 which covers the hire purchase agreement you have on your laptop.

 

Read through my Brighthouse factsheet HERE

 

This is definitely a case for Trading Standards.

 

 

 

Cheers

Lefty

[Lefty]

Oh, and by the way, if you haven't found it already, give this thread a read. I think you'll find it very interesting

 

http://www.consumeractiongroup.co.uk/forum/other-stores/106348-brighthouse-urgent-advice-needed.html?highlight=brighthouse

 

 

 

 

Cheers

Lefty

[Hummy2008]

Thank-you Lefty, i thought i had more rights than what they were making out...Great link too, had an interesting read. I will keep you updated.

[Lefty]

Thank-you Lefty, i thought i had more rights than what they were making out...Great link too, had an interesting read. I will keep you updated.

Yep! Don't forget to keep us posted, mate.

 

It's REALLY important with these kind of threads to see a conclusion. This helps anyone else who may be having similar problems.

 

 

 

Cheers

Lefty