Acer Aspire - 4 days

[Jean_B]

Hi,

 

I have had several bad experiences with Comet over the years yet still went back and purchased an Acer desktop last week.

 

Got it home, turned it on. Worked ok for 30 minutes then had the blue screen.

 

Turned it back on and all was well for another hour. Then blue screen again.

 

Back on and it stayed working for 3 hours. during this time I plugged in my extra hard drive and installed fireworks.

 

Then blue screen. Sometimes it lasts a few hours (like now) and sometimes blue screen after a few minutes.

 

Rang Comet and was told to ring Acer. I did that this morning and they sent an e-mail explaining how to reset to factory settings. Did this and still get blue screen.

 

I now want to take it back and get a replacement. I dont want it sent back for a repair. I have had it 4 days.

 

I know Comet are really difficult. What are my rights?

 

Thanks

[Bookworm]

Take it back, say you are rejecting it as is your right under the Sales of Goods Act and say that you want a replacement/refund. You do not have to accept a repair, but make sure you tell them you use the word "rejecting the goods", so there can be no confusion.

 

Read this and print a copy, and take it with you if you're not sure of what to say:

Trading Standards Central - Trading Standards and Consumer Protection information for the UK

[Jean_B]

Thanks Bookworm. I will that tomorrow.

[groovycaz]

Im having a problem with my new lap top which is also an acer aspire and was bought from currys mid Jan, when you open the lid it switches on ok but after about 3-4 mins the screen starts to flicker on and off, im forever adjusting the position of the screen to try and keep it on or stop the flickering, ive still got the reciept and like you dont want it to be sent away for repair, would rather they replace but not sure whether im out of time yet, il look on bookworms link above and see what my rights are, its starting to get on my nerves now...Gc

[MATTYFEZ]

groovycaz, it sounds like the back light in the screen is faulty, its not an uncommon fault.

 

There is a light (simmilar to a mini florescent strip light) behind the screen which will need to be replaced.

[ForestChav]

groovycaz, it sounds like the back light in the screen is faulty, its not an uncommon fault.

 

There is a light (simmilar to a mini florescent strip light) behind the screen which will need to be replaced.

Sounds more like the inverter, which supplies the power to the backlight.

 

I suspect given the age of this machine they will repair it. It's relatively easy.

[Jean_B]

well as predicted Comet did not help at all. They said they need authorisation from Acer.

 

What is that all about? Acer closed at 6pm and I don't get home until 7pm. My brother left it in the store as they said they would ring acer in the morning. They gave us a receipt.

 

I don't understand what their thinking is. we told them about the sale of goods act but they didn care. we might as well of said anything, it had little impact. Its like talking to droids.

 

I don't get what should happen if I have no joy tomorow.

[dave]

Only one answer: sue them.

[Bookworm]

They do not need authorisation from Acer, your contract is with them, not Acer, what they do afterwards is between them and Acer.

 

When you go back, if they are still playing hard to get, be prepared. Find the number for your local TS and store it in your mobile. Prepare a little note so you know exactly what to say to TS, clearly naming the store, its address, the problem and tell them that you are trying to reject a faulty laptop purchased on xxx date, and that the store are refusing to give you a replacement/refund, saying they need permission from Acer. Do this in store in front of the manager, and then get the manager to speak to TS if need be. If that still doesn't work, make sure you get the manager's full name, because you will have to escalate the complaint.

 

When you go in, make sure you speak to the manager, not one of the shop staff, you'd be wasting your time. ;-)

 

Things to remember: YOU have a contract with Comet. You are rejecting the goods under SOGA to Comet. You want a refund/replacement from Comet. End of. The rest is not your concern.

 

Let us know how it goes.