Heathermc vs Capquest

[HeatherMc]

I have recieved both ccas for Egg and HFC, can anyone tell me if they are ok please.

 

That's the HFC one

And that's egg.

 

Thanks

[HeatherMc]

I have just had two letters from Capquest, one regarding my Egg account and one regarding the HFC account.

 

The HFC agreement they sent me was totally illegible and therefore was not compliant. They have completely bypassed this issue, they did not even mention it in the letter. They have just sent me another copy of the agreement (the same one, totally illegible) and the t6erms and conditions which aren't much clearer. So what should my next move be? The agreement does not comply with the consumer credit act as it is illegible, should I send the same letter to them?

 

And the Egg one. It says due to the nature of my complaint a decision has been made to return your account to Egg Banking PLC. I can confirm that your account is now closed on our system. You will recieve no further communication from us regarding the account. So what will Egg do now that it has been returned to them? Should I do anything?

 

Help!

[HeatherMc]

Bump! Please help.

[kennyparkroad]

ok

 

as far as the illegible copies

 

simply write back and say this latest copy the sent was the same as the first therefore still does not comply with your legal request.

 

as for egg, wait for egg to contact you.