My Mum died in May and my Dad used the co-op for the funeral, I went with my dad to sort out everything and we were told the cheapest was £2,200, which we accepted. My Dad is a pensioner and had to get a grant of £1,200 from the authorities, he has no money so my sisters and myself paid the extra 1,000 which we paid up front, and My dad then paid the 1,200 when his grant came through, my dad has no way of repaying my Sisters and me and as it was for my Mum we have written off the money. HOWEVER. Yesterday my dad and one of my Sisters saw an expose on Co-op funeral service and it was mentioned that infact the cheapest funeral is £1,200 the same as the grant but employees were told not to offer it as the co-op didnt make any profit. With this in mind I am wondering if the co-op have infact mis-sold the funeral and would we be within our rights to try and get the 1,000 extra back we paid. The funeral itself was lovely but the cost only included one car and restricted times which we understand from the programme was the same as the £1,200 one. Mods please move this to another area if this is the wrong one

Hi All, I have been going through the courts to gain possession of a room in a house from a non paying tennant, i had my court hearing yesterday and the defendant did not show up (he tried to adjourn hearing but his application was refused as he did not file a defence) anyway the judge gave me possession order and have received an "order for Possession Forthwith upon service of this order upon the defendant" does this mean i can start immediately to apply to the court for a baliff ? if so how long does this procedure take? Will the defendant be able to appeal and do you think he has any chance of success? any help appreciated.

It is a shame that shops do not give the same service when a product goes wrong.. I bought a laptop 6 weeks ago and the hard drive has now broken Use to be able to take an item back to the shop and have it replace if it was under a guarentee. Now YOU are expected to phone the manufacture have them collect it and wait for weeks to have it returned with no regard to compensation or need for product. Then when YOU have arranged for the FUJISTU laptop to be picked up - while waiting in all day THEY DON'T TURN UP... Ha HA SHOPS CAN NOT COMPLAIN WHEN PEOPLE NOT DO USE THEM ANY MORE!!! WHEN THEY DONT GIVE CUSTOMER SERVICE .... I HAVE NO NEED TO ANYMORE

I recently had my car repaired at Evans Halshaw Nissan Leeds, prior to this repair I have had isssues with them all of which have beeen resolved by the service manager and tech guy from garage, however when the repair was done (new accelerator peddle and parts fitted, via warranty) I did not receive any paperwork for what was done and parts fitted etc, as I wanted this to go with the vehicle history, I didn`t even receive recepits for credit card payments for diagnosis that the warrenty did not cover. Having had the previous issues with them, I did not want any more hasstle with the same people I dealt with before, so can you advise me how I can take this further, there doesn`t seem to be any contact for complaints on the website. Regards Mick.

Is there any legislation covering parking at motorway service stations and are any "tickets" issued enforceable? Is the land private or is it covered by motorway legislation?

Some of the best in the business in my opinion. In the past 4 days they have done the following for me due to having 2 accounts currently running with them at the moment. 1. Lowered my £15 p/m tariff to £5 (loyalty points). 2. Lowered my £35 p/m tariff to £22.50 - I always thought it was 1 tariff at a time? Must have got lucky?. 3. Took 4 late payments off first account (GOGW to help credit rating). 4. Took 3 late payments off second account (GOGW to help credit rating). I can't fault them for anything at the monent. Three however, don't get me started!! Anyone else had similar good experiences with Orange?

hi guys can you please give me some help in what to do. About a week and half ago went JJB ordered treadmill in store - girl who served me fully aware lived in first floor flat. Last night i get an email from JJB saying item will be delived 7 am until 10.30 am today as agreed -and that they will ring me when on the way to give estimated time of arrival. It also says they may only deliver to ground floor they would need to do asessment first. Well this am at 6.40 i was awoken by my flat intercom saying JJB where there - a lady and a man - no phone call to say they were on the way - it took me by suprise - anyway they refused to bring it upstairs even though lady in shop knew i lived first floor - so i was left with a huge treadmill no way of getting it upstairs - had to ring my dad a pensioner it took us over half an hour to get it up the stairs. Am really upset by the poor service - rang the store they didnt want to Any ideas what i should do - wasnt a cheap product.

My Son's Vodafone service was suspended in December 2011. The problem was the bank; they cancelled the wrong direct debit. The day after payment was due the service was suspended. My Son didn't use his phone for a week and then recieved a letter telling him of suspension. My Son is (mentally) disabled and does not understand the contract but did not tell me. I finally found out in January 2012 and took up his case. Between February and now there have been emails flowing back and forth regarding this account. I have asked Vodafone to allow my Son to pay the month's missing premium and then restart the contract. Vodafone (On 11/2/12) replied offering my Son a reduced payment of £31.47 to enable the contract to restart. This was refused on the grounds that the service was not used. More email tennis! 18/4/12 Vodafone requested either £214.63 ETF or £41.67 to reinstate the contract. Both were refused and related back to the original request. On 4/5/12 this email was recieved: Good morning Mr B Thank you again for your email regarding your account. I have taken a look into your account and I can see that on 22nd February 2012 my colleague Dan Harrop responded to an email from your self. Below is a copy of this email that was sent from D: Good Morning Mr B I am aware that this dispute has been running for for over a month and quite a few e-mails now. In the interest of trying to resolve this dispute instead of allowing it to continue any longer I have spoken with my manager. After a lengthy discussion we have agreed that to bring an end to the dispute we will waive the £41.47 in full. If you accept this offer we will resume your full service immediately and and remove the early termination fee I mentioned in my last e-mail. You would start paying your line rental again from the day your service is resumed. If you accept this then you can either reply to this email to confirm or call us on 08700725625 (Monday-Sunday 8am-8pm). I have updated your account to reflect what we have offered so that the agent you speak will be able to action it if you choose to call. If you would like to accept this offer as above please call our collections team on 08700 725 625 alternatively reply to this email. Your account will again be updated to reflect the offer made so that the agent you next deal with will be able to action this request. Please accept my apologies that this issue has not been resolved sooner. I've also attached a short customer feedback questionnaire and would really appreciate your thoughts to help us improve our service and I can assure you, this will be treated in confidence. Just click here to start. Kind regards, Vodafone Customer Services The original email was not recieved, however, happy days!!! My Son rang Vodafone to confirm this and restart the contract. He recieved calls (via my phone) on 12/5/12 and, after a lengthy conversation, they were to ring back and restart the service. My Son advised them that the sim card was no longer recognised. On 16/5/12 I recieved a missed call from a freefone number. I tried to ring back but I could not get a connection. Time passed. On 17/5/12 this email was recieved: Hello D, I'm sorry to know about the inconvenience caused to you. I know this can be upsetting. I understand your concern, however, your account is being handed over to our collections, as they are now dealing with it. I request you to please call our collections team at 08700 725 625 between 8:00 - 20:00 hours. We look forward to assist you further. Kind regards, Vodafone Customer Services I have responded by stating that this is against Consumer Law. Is it? What, if anything, can be done about this? My Son no longer has any wish to use Vodafone (not surprised either!). I have asked them to take my Son to court so we can highlight the bullying tactics and the blatant false promises made by Vodafone. He has since recieved more emails asking him to ring the collection department on an 087000 number which I will not do from a mobile. Apologies for the length of this post. (abridged version!) Advice please.

Hi we have a mortgage on a 1 bed flat, in dorset. there is a management agency, covering around 30 flats in the block. The fee has gone up and up, and we now wish to challenge them over these costs, we understand that we can , and I quote "An option we recommend is to bring in a specialist accountant to look through historical service charge accounts to check whether money has been spent correctly and whether any savings could be made. An accountant doing so will usually come in on a no win, no fee basis" has anyone gone down this route, obviously, our objective is get some kind of reduction, also, has anyone, can anyone give any similar experiences, outcomes, ? have you used the Leasehold Evaluation Tribunal ? thanks in advance Dave

This is a question for a friend. She has been in her job 10 months as a temp then on a 12 month contract with the company itself but she has only done 4 months of the 12 month contract. As a temp she was with an agency not direct like she is now. Can you tell me if she has got enough service to put in an unfair dismissal claim please?

I bought a LG 50PG4000 Plasma TV on the 5th November 2008 along with 5 years extended warranty (insurance) for well over £1000. At the beginning of January of this year 2012, the TV became faulty. I called Comet and asked for the TV to be repaired. An engineer came round to assess fault and advised Comet of the cost of the repair which was nearly the price of the TV at just under £1000, and advised Comet to pay out. After several weeks and no contact from Comet, I called to chase up and was told Comet had opted to repair the TV. This was the beginning of my nightmare experience with Comet. To cut a long story short, it has been over 2 months and there has been no progress. My TV is still in my front room faulty and considering the poor level of service I have received and the length of time this is taking, it is clearly evident that the parts in question cannot be obtained, although they claim they are still waiting for the parts. They are using these delay tactics to avoid paying out for the TV of which I have paid for in full including the extended warranty (insurance). Throughout this period they have failed to keep me informed of the progress of this case and I have been forced to chase which is unacceptable. I have also sent letters to the complaints department and emailed the Comet directors to no avail. I have requested a full credit note for the value of the TV so I can replace the faulty item and a refund on the 5 years extended warranty which is not being honoured. I am still awaiting an immediate resolution anything else I can do to force the issue, as this is unacceptable!

I bought my Mercedes Sprinter van new 5 years ago and had 3 yearly services with the same garage up to 42,000 miles. For the next 2 years up to 75,000 miles I used a local garage in the NW10 area which came highly recommended {had Astons, Bentleys etc in the garage}.... anyway my van broke down and I had it towed there and have since discovered that I need a new engine. I am amazed to be told this as the van has only 75,000 miles on it. The quotes I have been given by 3 different people in the past 36 hours have ranged from £3,500, then £6,000, then £9,000 and now back to £6,000. What I would like to know is if there is a company out there that can investigate or do an inspection to check that official Mercedes parts have been used and also if I can have the oil analysed as I know that using the wrong oil can mess up the engine and void the warranty. Any other advice would be greatly appreciated.

Hi All; I recently joined an on-line company, in order to buy my son a present. This was REDSAVE - a company based in Dorset, UK ( part of Nettexmedia limited) I purchased an item, and they took the money from my account within 2 days. 9 days later I chased them up, asking about the product, and was told it wasn't available any more - so I could buy something different or get a refund. I opted for a refund. They agreed to send me a cheque. Since then, at roughly 2 week interviews, I have contacted them asking where the cheque is. It's now nearly eleven weeks since the monies were taken from my account, but I still have not received a refund. Each time I ask, customer services just tell me the cheque is being sorted out by accounts. In my last email I warned them I would air my dissatisfaction about their appalling customer service via forums, and would log a case against them with Consumer Direct - if they didn't sort out the refund within a further week. To date, I still haven't received the cheque - so I've just actioned both of the above. I've communicated with several different REDSAVE "customer service" agents, and not one of them has apologised for the delay - I get the feeling because they have taken my monies, they really don't care. I'm very disappointed companies can act this way - I would appreciate any advice. Many thanks !

I hope some one can help - here's a bit of the background to my dilemma I let my council flat to a council tenant via Councils the Private Letting Scheme in 2007 In 2009, it occurred to me that I had not received a Service Charge bill – I went onto their website to see if I could check what was due – and was unable to do so I had no invoice number. I was ill from January 2010 , diagnosed with Cancer Feb/Mar 2010 and admitted to hospital until June 2010. I spoke to the Tenant in June 2010 and was told I had mail from the Council, asked her to let me know the contents – she said it was with regards to Service Charge – I took the contact details from the letter and called the Council to query why the mail had been sent to tenant. The person identified on the letter not available so I gave the person on the phone my current address and phone number …for the person to contact me. I started Chemo in August 2010– until December 2010… Then out of the blue I received letter from the Council in January 2011 threatening Court Action if the outstanding Service Charge was not paid in full…called on the day I got letter – just before 17:00 to query why this action as no bill/ invoice had been received by myself and the amount owed was not stated in letter ….told council was not aware of my address to send information to me to …asked how they had then managed to send this letter to me …was told they had looked for me ….asked how much I owed was told £6000.00.. I was told there was no evidence that I had informed them of my tenant and as such I had let the place out illegally. I found it strange as the tenant had been insitu since 1997 on a 3 year tenancy and her rent was being paid by the council…to the best of my knowledge I had submitted all I was meant to at the time and so did not understand how they could not have contacted me – as they had just done… The person I spoke to was very unhelpful and kept repeating the threat of legal action to which I said okay I’d see them in court….if that was they only way to resolve this 3 things have happened since then 1. I received documentation to obtain an under lease – which I have sent a cheque for £140.00 to obtain 2. My tenants rent has been suspended – without any notification as to why – chasing that tomorrow 3. I have been sent the Court Papers - I would like to go to court to defend myself on this as I never received an invoice/bill. From the papers I see they have also included major works of about £2500.00. I honestly don’t have the emotional strength to argue with the Council and as such would rather an independent person resolves the issues for us . Can someone please advise me on my rights before I send back the relevant documentation to the courts. Thanks Mikita

Hi We have been trying to resolve our tax issues with HMRC for about two years: 1. Returns kept on being sent to an incorrect address. This meant a delay of about a year in resolving things with HMRC. HMRC insisted that they needed the original returns before considering time to pay. 2. HMRC sent a statutory demand to an incorrect address. Then apparently to an office address. Under EC regulations I believe that the demand was also served in the wrong Country. 3. The bankruptcy petition was sent to the same incorrect address again. Then to an office address. As far as I can see there was no reason for substituted service. 4. HMRC either do not bother to deal with complaints and/or take a very long tiime to respond. 5. HMRC now seem to be very hardline and do not appear to be willing to consider time to pay and do not wish to adjourn the hearing. They say that the have already adjourned one hearing to give time to pay. They also seem to think that whatever mistakes they have made do not matter. Any advice on what to do? Form 6-19 has already been sent by fax. Any recommendations for a good reasonably priced lawyer? Thanks. wert

Hi guys, Need a little advice as to what my rights are on this!! So, let me start at the beginning. Happy little ol' me gets new car home, waits a month and then takes into the garage about 6 weeks later for its 1000 mile/1 month service. Now to begin with, it arrived with a scratch which they had admitted was done when fitting a panel and agreed to repair. This was only small and in a fairly unobvious place so I was fine with the small paint touch up required to fix it. Here comes the worst part. While there, parked in the lot post service, some lovely inconsiderate idiot opened their door into my car (or so I have been informed) leaving the usual trademark door dent. Now, normally with my little old car I would have been happy with the paint repair job and all would have been well. However, this is a 6 week old vehicle that went in with immaculate paintwork, not a scratch (bar the small one at time of fitting) and not a dent. So, my concern is that there will still be a visible blemish either to the frame or the paintwork. In fairness is my other gripe that is that this was my first brand new car all specially made for me waited for months and now it has been spoilt, but on this I dont think I have a stand point. Apologies for the ramble but thought it would be best to explain in full. What are my rights here? I haven't seen the car yet but I just want to go in prepared. Am I entitled still to a full refund as the car will no longer be 'as new'? Any help and advice would be much appreciated!! On a cynical note, why is it that my local garage my old car used to go to never did anything and now both cars I have taken to a dealership have been returned with damage (the last was on my old car which made it easier to accept though equally as tiresome!)!!!! A frustrated car owner who is in desparate need of some advice!!!!