Hi, I agreed to place a £500 deposit by telephone to hold a Campervan and stated clearly it was subject to a vehicle inspection (proof available). I advised the dealer (LeedsLeisureVehicles) that I could not inspect the vehicle until the following Sunday (it was late Wednesday afternoon when I rang initially). Due to a job offer not being received I could not go through with the sale and telephoned first thing Sunday morning to say I would not be coming to inspect the vehicle. I was told the person to talk to would ring me back on Monday. I was advised on Monday that my deposit was lost. This comes under the distance selling agreement which provides additional protection over normal transactions. I signed nothing and was not advised that my deposit was not refundable at any time by the salesperson (proof available). How do I stand re recovering my deposit? Can I just warn others that this it not the action of a reputable company and I would strongly advise anyone to steer well clear of Leeds Leisure Vehicles. Many thanks in anticipation of your help. Brian

Hi, I cant sleep this is going around in my head. My vehicle was crashed into by a stolen car. Vehicle has been taken into storage by the insurance company waiting to be inspected. Can i claim back my vehicle at anytime, Would the insurers/ under writers allow this? As how i see this is they wont have to pay me for value of the vehicle or pay a engineer to assess vehicle, Plus less storage costs? If they would do this would they bring vehicle back to my property or would i have to get it as its miles away from me. Reason i want this is my excess is 350 pounds straight away and a local scrapyard has offered me £300 for it in scrap. So for me to break even the underwriters would have to offer £650 and tbh i cant see that happening. Thanks in advance.

I wonder if I might pick your brains about a scenario - I ordered something from a large UK online outlet - COCOSA, the item arrived damaged. I filled in a returns request, and they provided me with a freepost address to return the item to. My son took it to the Post Office and got a proof of postage slip featuring the printed name of the company and the postcode it was going back to. The value of the item is £95, and they claim that it hasn't been received and processed at their warehouse, and that without a tracking number they are not obliged to refund. Payment method was credit card funded PayPal payment. Am I covered in any way with that POP slip? I thought that I just had to prove that the item has been returned? If you can provide me with any links to confirm this, that I can quote to them, I will be very grateful.

Hi everyone! I am currently in a dispute with a well known car dealership. I am receiving calls and text messages, emails and letters from a debt collection agency now which is all extremely distressing. I was hoping that, if I outline what is going on, I may be able to get some advice on how to deal with this. In 2006 I took out a finance agreement and put down £600 deposit. The 3 year agreement went without any problems and I returned the car at the end of the agreement to the dealership. I then took out another agreement in 2009 and was given the option of having my deposit back from the first car or putting it down as a deposit from the second one. I decided to put down £500 deposit this time and put the other £100 towards my first monthly payment. Strangely, I did not receive a spare key with the car and I didn't chase this up. At the end of this agreement, I was told that a separate car collection company would be collecting my car this time and that I was to make sure it was parked outside my address for them to pick up. On the day of collection, I waited outside with the car and was confronted by 3 men who told me that I had to sign an electronic tablet just as proof that they had collected the car. They asked for the spare key and I told them that i had never been given one. They didn't pursue this. A few days later, I received a letter from the car dealership claiming that I owed them £610 for supposed scuffing of the tyres and a missing spare key and general wear and tear on the vehicle. i called them and explained that as far as I was aware, the car was in pristine condition, and if they did need to carry out any work, then isn't that what they use the deposit for? I was told that I should not have expected to see the deposit again as when you hand it over it is non-refundable. I explained that if this was the case, why was I offered the chance to get it back after the first agreement expired? The person I spoke to couldn't explain this and the conversation ended. I then received letters from the car collection agency claiming that I owed £610 and with a list of all the things wrong with the car with my scanned signature (which they had obviously used from the tablet I signed at pick up). Apparently I had agreed to all the things that needed doing to the car and had signed. The thing was that, there was no writing on the tablet or any lists that I had to put my signature to, I believed the man when he said it was just to confirm that the car was no longer in my possession. I called the debt collection agency and wrote a letter to the car dealership but I got no response from my letter and reached a dead end with the debt collection agency. From then til now, I have received constant phone calls, emails, letters and text messages from debt collectors. I stand by my conviction that I was never told the deposit was non-refundable and that if it was, I should never have been offered it back. I believe that if the car needs some work, as they claim, then the deposit should be used and I would be happy to pay the rest just to see an end to this stress. I have the original receipts and bank statements and have read all the Terms and Conditions back to front and there is no mention of a non-refundable deposit. I hope someone has some advice for me, it is a very stressful situation and I do not know what else to do. Thank you

Hello, I am in need of some advice. On May 17th this year, I purchased a brand new fishing umbrella from an online store through eBay. It was an auction, with the start price of £59.99 + £9.99 p&p and I was the only bidder. The item arrived a few days later, and I unpacked it and erected it in my back garden to inspect it. All looked good so I put it away in readiness for my first outing in wet weather. Unfortunately (or fortunately!), this summer has been very dry and sunny, so the first opportunity I had to use the brolly in anger so to speak, was in early August. but it leaks!!. After half an hour of rain, water started dripping from the centre. I contacted the seller to inform them of the problem, and to see if I could return it, and they replied with the following: 'Over the years we have had to formulate various company policies. These policies have never been arbitrarily adopted. We have chosen certain policies in order to accommodate our customers by providing our product at the lowest conceivable price while remaining in business. One of these policies is that our customers have 60 days in which to return any merchandise for a full refund. We feel this allows sufficient time to inspect our product and be assured of its quality. We are grateful for the business you have seen fit to give our firm, and are proud to have you as one of our customers. We cannot, however, authorize the return of our merchandise as you have requested, since you took delivery over 60 days ago. We are sorry that we cannot accommodate you in this matter. We hope you will understand why we must take this position.' So, should I pursue my claim, or are they within their rights to refuse it? Many thanks in advance for any advice forthcoming.

I purchased a Dyson fan from Littlewoods catalogue two weeks ago, plugged it in, found it incredibly noisy -- no way could I sleep through that -- unplugged it, packaged it up and phoned to return it. I have been told I can't do this as it has been used. How on earth do you know whether a fan is going to be suitable or not until you've listened to it? Other reviews have stated how noisy it is. I purchased this on a buy now pay later scheme and it's going to cost me £1007. When I ordered it I asked if I could return it if I found it unsuitable and I was told yes. Littlewoods say they are going to listen in to that recording and if I was told that, they will accept it back as I was given the wrong information. I asked if I too could listen in and they said no I'm not allowed. I am horrified that I've got to pay all that money for a fan that I plugged in for half an hour, found it too noisy to sleep, and that's all I did. Does anyone know if I have any comeback here? Thanks, Sarah.

Hello. I am new to this (or indeed any) forum. Any input on a somewhat complicated matter is appreciated I recently (10/3/13) moved out of a flat where I had been living since 12/3/2012. My landlady lived in the flat nextdoor - she had converted my flat from what was part of her house. My flat was completely separate with no shared entrance, metres or facilities. I initially paid six months rent in advance @ £500 per month plus £500 deposit. My landlady did not give me a tenancy agreement. She had always been friendly and affable, we went for coffee once or twice and I did not suspect that she was anything other than a bit scatty. Six months into the tenancy, I was presented with a bill for six months council tax @£50 per month. I had assumed up until that point that council tax was included but as I had not had the foresight to check, I concluded that it was my own fault for not checking and paid up. I continued to pay rent and council tax contributions until I left the property. I did not receive any council tax bills in my name during this period as, despite a number of requests, the landlady did not register my flat as a separate property. Eventually, in October 2012, I contacted the council myself. A representative visited the property and said that it would be registered separately but that the council would take account of the payments I had made. I still did not receive a council tax bill after the visit. I informed the landlady by telephone one month before of my intention to vacate the property by the 12/3/13 but said that we would be moving out over the weekend 9-10 March with a view to being out and the property cleaned and ready to re-let by the end of 11/3/13. I asked about my deposit and was assured that this would be refunded. Relations were still cordial, to the point of my agreeing to show prospetive new tenants the property with half an hour's notice. As agreed, we moved my belongings out of the property over the weekend. My partner stayed over at the property on the Sunday night with a view to carrying out the final cleaning on the Monday - he had taken time off work to do so. I am a teacher and had to be in work so I left him to it. My partner then contacted me at work to say that the landlady had used her key to enter the property as soon as I had left, had spoken rudely to him (she had met him before on several occasions), had said that we were due to be out by that morning (11th March) and that he should not be there. She came straight into the bedroom where he was still in bed and took the keys to both to her (my former) flat and to my new flat. I immediately rang the landlady and asked her (politely) to return the keys so that we could complete the move. She refused to answer my calls and has done so ever since. I was obliged to call the police to effect the return of the keys to my new flat. This took over a week. I have written to my former landlady asking for the return of my deposit, pointing out that the flat was left exactly as I found it with the exception of some damp stains. I had alerted her to the problem of damp some months previously. I have had no communication from her at all and no reason has been given for not returning my deposit. In May 2013 I received a backdated bill for one year's council tax for my former address. On further investigation and contact with the council, it transpired that my former landlady had contaced the council, provided them with a false tenancy agreement and requested that I be made retrospectively liable for council tax for the year I was resident.there. I argued my case with the council and sent copies of receipts that my landlady had given me, detailing my payments towards council tax. It took several weeks and some strongly worded letters but the council have now informed me that they will 'waive' the payment. Up until that point, their argument had been that I must accept liability, pay the bill (of over £600) and than pursue my former landlady for the amount. Thankfully, this is no longer their position. The issue of my deposit remains unsolved and I have today contacted the Civil Justice department with a view to making a claim for this through the courts. I have written to my former landlady informing her of this. I have not communicated with her on the issue of her fraudulent attempt to make me liable for council tax. She has not responded to any of my communications. I am aware that she has not protected my deposit. She claimed early on in my tenancy that she did not need to do this as she was a 'resident landlord'. I accepted this in good faith as there was nothing in her behaviour at the time to suggest anything untoward. I have since been led to believe that as she has not protected my deposit, I am entitled to claim 3x the amount in court. Given her subsequent actions and the stress and inconvenience caused by them, I do feel inclined to do this. I would appreciate any advice anyone can give me on how best to proceed from here. Do I make a claim for 3x the deposit? Will I incur heavy costs? Am I likely to win my case? Should I instruct a solicitor? Can she claim to have been a 'resident landlord' even though I occupied a completely separate property and she later attempted to make me separately liable for council tax? (the decision to waive my bill was made on the basis of the payments I had made and the retropsective nature of the billing and did NOT infer that I lived jointly with my landlady) Any tips or experience anyone has to pass on would be gratefully received. Many thanks.

Hi there, i'm in need of some advice. I am a current student in Cardiff and Just moved house at the start of July. My previous tenancy agreement ended on 31st June. In my tenancy agreement is says; "2.5.1 The Member (letting agent) will tell the tenant within 10 working days of the end of the tenancy if they propose to make any deductions from the deposit" On the tenth working day after the end, i received my closing inspection which stated; "If there were any issues found on this inspection that could be deemed tenant responsibility, we will firstly review evidence such as previous inspections / inventories and correspondence throughout the tenancy that might concern the item/issue. This will allow us to ascertain if there is any tenant liability and if so, to ensure that a fair and accurate charge to your deposit is proposed. We will contact you if this is the case and there are any charges to apply to your deposit." So they have not proposed if they are making any deduction or not within their stated time scale. Where do I stand or what can I do? I did question the letting agent about this but they said any contact including the closing inspection counts as a proposal?! Sorry for the long first time post but I really need help. Thanks, Craig

hi there. i was wondering if anyone has any advice to help me. i ordered two garden planters from very but were sent via a 3rd party- forest larchlap 48 hours we had them collected via tuffnells the company forest larchlap sent. as we were not the customer tuffnells would not give us a receipt,however we did manage too get them to sign a hand written note. where do i stand i keep getting scripted replys and get nowhere

We have had a nightmare with a car we bought from a VW Dealer in September 2011. The car was used and approved. As soon as we bought it and drove it off the forecourt the engine was mis-firing, we took it back to the dealers service garage as advised by the dealer to get fixed. We should have really handed the car back and kept our perfectly good car that we exchanged for it and cancelled the whole deal but my husband really wanted this car. The car ended up needing the engine replaced! We were furious as it was only a year and half old with hardly any mileage and USED AND APPROVED by the dealer! We tried cancelling the transaction but found that our old car had been sold already! So we fought with the dealer for compensation. They gave us a new head unit as compensation as that was all they could offer! After less than 10 months or new engine the car has had more issues and now that it is out of 3 year warranty period we were told that the engine (which was replaced less than a year ago) is not under warranty either! While my husband was away for business he had to get a hire car and pay for the car to be fixed as VW would not take responsibility at all! We spoke to trading standard and they advised that the finance company is liable and we should complain to them. When we spoke to the finance company they advised we can give the car back if we pay to reach the half way point which we don't want to do. We have issued an complaint with them and asked for a full refund instead. But we have had to buy another car as this car is not reliable. We are currently trying to get the car out of our possession as we cannot afford 2 cars and the insurance while the complaint is being dealt with and have even agreed to pay to reach the half way point to have the car taken away and wait for our complaint to be resolved. The HP company are saying that the car needs to be insured in order for them to take it back? Which doesn't make sense to me, should they have their own insurance? Can anyone advise if it is a good idea to VT the agreement and wait for the finance company to issue refund/compensation? The only issue I have with the car sitting in my drive is that it is not insured!

Hi all, I bought a video card on scan.co.uk and it did not improve the desktop graphics performance on my PC. I have a sent a return request to scan.co.uk (within 7 days), but they are not responding in any way. They do not give an email address and their customer service lines are premium rate numbers, so I had to use a web form on their site and got a query number. I have also posted on their forums and sent another return request (still within 7 days), but have no replies. The card is back in its box. I have heard of companies refusing returns, etc, but am not sure what is the best step to take when they are simply ignoring me. Also, I believe the product was of such low quality that I can ask them to pay the postage for this. Any advice would be welcome. Thanks. Technical details: The card was a Point of View GT 620, model VGA-620-C1-1024-P. I used the Windows Experience Index and the desktop graphics performance had actually gone down with it installed! It was slower than the integrated graphics in a 1st generation Intel i3 530! I looked at the specs given in the Nvidia control panel and used GPU-Z software. Neither the Point of View or Scan websites said anything to suggest the card was any different to the standard GT 620 described on Nvidia's website, but the texture fill rate and pixel fill rate were both half of what they should be when compared to the Nvidia specifications (pixel rate = 1.4GPixels/s instead of 2.8GP/s, texture fill rate = 5.6GTexels/s instead of 11.2GT/s). The memory bandwidth was 8.5GB/s instead of 14.4GB/s (the Nvidia control panel said 8.53GB/s). The shader clock should have been 1400MHz, but was blank in GPU-Z. The GPU-Z sensors' statistics go up and down, but also ranged from low to extremely low. Windows still froze and were slow to load. HD video still suffered from 'tearing'. According to Windows Experience Index, 3D gaming performance had improved (from 5.3 to 6.2), but the card is not suitable for modern games and I do not want it for that.

I purchased a 24 hour return on Brittany Ferries from Plymouth to Roscoff and didn't make the return crossing. I now have a letter from them asking for an additional £101 as the additional amount for a full one way trip. Their T&C state that if you do not make the return crossing your credit/debit card will be charged with the difference between the "special offer price" and the normal one way ticket. Does that also mean that if you do not make either the outward or return journey they could still charge? I wonder if they have any legal right to charge for a service (i.e. the return journey) which I did not use?

Hi all, my first post here! I recently bought a Desktop PC from a business seller on eBay through a Buy it now listing. The item was described as having 2GB RAM (Memory). However when it arrived and I checked, it did not. I contacted the seller who then offered to send some replacement RAM which I accepted, however, it was wrong type of RAM that wasn't compatible with the PC. After some more communication with the seller, he asked me to return the PC to him, which I have, via courier (with tracking) which cost me £9.50. I have asked the seller whether he will cover the cost of the return postage and he has flat out said No. Seeing as though it was the sellers fault for not describing the item correctly, why should I be out of pocket nearly £10? I have done a little research (Google mainly) it seems I may be covered under the Distance Selling Regulations or the Sale of Goods Act. However I can't seem to find an exact piece or quote of legislation relative to what I am asking. Does anyone have any advice?

Hello, I hope this is in the right place. I see the return to work credit is ending in July but continues until October? When would the last date be to apply for this credit, does anyone know? Can it be applied for after the begining of July? Also the form for self employment, can't find anything online, does anyone know where to get one? My thanks for your help.

I have been trying to return a fridge to Currys that I bought online and was delivered 3 days ago. Having called their 0844 561 1234 phoneline and got a no since the fridge has been plugged in it is classed as used, i disagreed as plugged in means plugged in, putting food inside the fridge means used. Anyway this conversation went on between the terms of retuning a product to Currys focusing on the definition of installed and used and plugged in. Since 99% of the items sold by Currys are electrical then they by their own terms and conditions have no returns, since all goods need to be plugged in. I got a supervisor to call be back and even he would not assist me, I asked him to contact his manager, but he told me they would give me the same answer, no refund. If someone can please point me in the right direction on sorting my problem. We bought a fridge online from Currys and it was delivered Wednesday. Having left it overnight as per the delivery drivers instructions we then plugged in the fridge. Straight away was making a loader than normal noise for a small fridge, I checked the websites and decided to wait another day to see if the fridge got more quieter, it did not. After speaking to customer service at Currys I no longer want the fridge and want a refund as stated on their website.

does this actually exists after long time off work due to illnes going back but self employed have filled in form RTWC2JP but because im going to be self employed have to fill in form RTWC3JP also job centre plus have been their usual selves ie. about as much good as a chocolate tea pot any adsvice as to where this form exists.

General inquiry Using Enterprise car hire, how long does it take for a deposit against a car hire from enterprise take to be refunded back into your bank account as cleared funds. The vehicle was returned 8 am on Tuesday this week and the desk clerk authorized the return with a receipt the same day I was told two days and still not been credited It was a hire in the UK

Hi there, could I please have a little bit of advice regarding Very and their customer service? I recently ordered a Samsung tv from Very which , on receipt, was faulty ( there was a loud movement in the back of the tv) I emailed them, explaining the fault and they gave me a number to ring (a Samsung engineer) so I could arrange for them have a look. A Samsung engineer took the tv away, saying they had never heard of this fault and returned it saying that they could do nothing about the movement in the back of the tv, but that they had replaced the screen as they had the tv on for two hours and had reported a line across the screen, so had replaced the screen! This, I was unaware of! I again emailed Very, stating I was unhappy paying for a very expensive tv that was faulty from the start and I want to return it, but they keep saying to contact the Samsung engineer, who said they could do nothing about the fault.. .can I return the tv without any permission from Very (as a normal 'return') or can they dictate what I should be doing i.e pay for a faulty tv whilst trying myself (through phonecalls etc to Samsung) to get it repaired.. ..I really would love to have some advice so I know what to say to them regarding my rights :o(

Hi all 1st time poster looking for some advice,i`ve been paying my car for 4 years & never missed a payment but at the end of the 4 years i was due to pay a 7.5k balloon payment.After a tough financial year i cannot make the payment & asked if i could could re finance the ballon payment which was refused. I had a guy come to the door looking for me to sign a voulentry surender form to which i refused as after paying a 17.5k to car that cost 18k for 4 years i was wondering if there was a chance if it went to court the judge would decide in my favour & let me pay it up as i have done without any trouble,as i said i want to pay but it but just cant afford the final payment at once & i`ve contacted VW finance on numerous occasions & my pleas have been rejected. Finally on further inspection of my higher purchase customer copy i noticed that i havent actually signed it,could i been onto something with this?? would that not make the contract not legally binding? Thanks for any replies & advice thats forthcoming. Regards Mark

Hi Hope someone can help. I bought a car in 2009 on finance.Paid every month till I lost my job in May 2012. Continued to until money ran out. Got another job where own transport is essential but less than have my previous wage. I advised GMAC I wwas struggling with the payments but they would not set up an arrangement. Cut a long story short, my friend/partner offered to settle the finance, fix the car and sell it on to claw back his money. He was also going to provide me with another vehicle to get me to work and back. He called the finance company who said fine, but needed my authority. I called up 48 hours later only to be told that a new law had just come in today and a third party can no longer settle any finance. My only hope of settling this mess gone. I rang a few times but got nowhere with GMAC who stated that only I could settle the account. They have now proceeded to court to repossess the vehicle which will mean me losing my job as I do not have any other mean of travel and public transport does not run from where I live to where I work. Will the court take into consideration my offer to settle that was rejected (by fabrication as I have never been able to find such a law that was passed on 9th November 2012) and my circumstances. Or am I wasting my time disputing. I feel that GMAC have treated me unfairly and done everything to prevent me settling with them. Initial finance was £18,000, now owe £4600. Do I stand any chance at all.

Hi all, I have a couple of brief ish questions about a late return Notice of Penalty Assessment I received today.. I believe I have a resonable excuse for filing it online just 17 minutes after midnight as I was locked out of their system for 3 looong hours after entering my password incorrectly 3 times in a row after an automatic log-out (I didn't realise I was locked out for a fair while - thought it was a system crash their side). So I have written so on the appeal form. However, I always think you should add extra too.. So I have two questions if someone might be able to help me, please ? a) ALL HMRC literature says that a penalty of £100 is to be paid if there is a delay of 1 day. Note that this does not say up to one day, but simply a delay of 1 day. My delay was of just 17 minutes and so well below that of the required 1 day (24 hours) to incur a £100 fine. Is the penalty schedule laid out specifically anywhere in the Finance Act ? I can't find reference to any legally set out timings.. Or is the HMRC literature grossly misleading (and infact a penalty is incurred immediately)? b) The Notice of Penalty Assessment asks that I please pay the fine within 30 days of the date shown on the notice. I know from parking law that there is a BIG difference between date of notice and date of SERVICE of notice. I received this Notice just today, 22nd yet the Notice is dated 12th - a whole 10 days difference. i.e it was served on 22nd although often service date is assumed to be 2 days after postage date for first class mail AND is required to be first class mail if that date is to be legally significant (as far as I'm aware, and from my experience of Road Traffic Act etc) which I don't think this was.. That would cause prejudice against my ability to comply. Is a payment schedule for penalties set out specifically anywhere in legislature like the Finance Act? Likewise I can't find any reference... I'm probably going too far here but I do like to cover my bases.. Thanks in advance for any help.

Hi, New to the forum and looking for some advice with this situation that i've found myself in. I have a car that i use for track day events and i decided to buy some racing seats for it with the appropriate fitting kit for my car. I sent an email to the supplier to ask for advice on the type of fitting kit required to go with the seats that i wanted and he kindly told me what i needed and he would provide me a package deal. After purchasing the items and getting around to installing, it turns out that the fitting kit for my car is not a direct bolt on unit as i was sold upon. There are further modifications to be made that i was not made aware of that require metal fabrication. If that was known at the time then i would have save the £200+ in fitting kit costs and just had the seats fitted that was in the first place. What the hell was the need for a fitting kit then!? When i called the supplier i was told that when i purchased the fitting kit i would have been told this and no member of staff would forget to say this as it's a family business and they all know what they are doing. Hilarious! I was also told that the fitting kit could not be returned as per comments on their website. I explained that i spoke to a member of staff on the phone and never purchased through their website i called and went on their advice over the phone and via emals but they are still denying the return of the fitting kit. I want to keep the seats however. Attached are emails showing what's been going on. If anyone can help me with this it would be greatly appreciated as i've recently started my own business since being made redundant and my spare time is greatly tied up just now to go back and forward with the supplier. From: GSM Sport Seats Date: 21 March 2013 14:42:53 GMT To: colin Subject: Re: GSM Quick Contact Hi Thank you for your email. I have gone through the invoice and order: 13333 and realized the date of the order and delivery details. Just a few points I need to draw your attention towards: · The confirmation of parts not to be used is well outside our standard policy for returning items. · As per terms and conditions sub-frames and fitting equipment are non-returnable due to the safety nature of the product. Once ordered this are non-returnable straight away · We do allow for seat returns with the standard 15% returns charge as outlined in the welcome pack we send out but these are not the items which you want to return I have looked through the parts and they are non stocked items that we and the 2 UK Sparco distributors do not keep in stock. So they are special order only. For all the above reasons, the time scale until notification, the items in question, the terms and conditions section 1 and 2 and special order I would not be able to take those items back. But as a good will gesture any further products you may need I can provide a returning customer discount. This also applies to brakes. Kind Regards: Garreth Sleigh GSM Performance Sport Seats ---------------------------------------------------------------------- On Thu, Mar 21, 2013 at 8:52 AM, GSM Sport Seats wrote: Hi Thank you for your email I am running slightly behind on replies while my apprentice is off. However I will look into this and get back to you by the end of today. Kind Regards: Garreth Sleigh GSM Performance Sport Seats ---------------------------------------------------------------------- On Wed, Mar 20, 2013 at 9:33 PM, colin dorward wrote: Garreth As discussed early last week I wish to return the following as it was not required: 2 * Sparco side mounts £38.50 2 * Sparco runners £32.00 2 * Sparco Evo 6 frames £61.08 Please supply me with a customer returns number for refund purposes. Thanks Colin Date: Wed, 28 Nov 2012 09:09:04 +0000 Hi O.k for this set up you will need: 2 * Sparco Pro 2000 seats £372.00 2 * Sparco side mounts £38.50 2 * Sparco runners £32.00 2 * Sparco Evo 6 frames £61.08 This will allow the side mounted competition seats to fit using a base mounted vehicle specific mount. So we can do a full package price including delivery for £999.99 How's that? Kind Regards: Garreth Sleigh GSM Performance Sport Seats ---------------------------------------------------------------------- On Tue, Nov 27, 2012 at 11:17 PM Hi I am looking for a bundle price including delivery for 2x new Sparco Pro 2000 seats and rails to fit Mitsubishi lancer evolution 6. Kind regards Colin

I handed in my phone more than two months ago and since then spend a nice sum phoning them and hearing excuse after excuse. Finally I asked to speak with the manager but "he is in the office and unavailable". I know this is just a phone but this betrail of trust makes it somehow more important. I read here about trading standards and CAB but it seems just a way of spending more on calls for "free" advice. I have their receipt so is there anything that can be done other than MCOL? Do I need to do anything before starting a claim?

bailiff is coming back tomorrow 11am demanding 774 pounds, as i lost my job two weeks before xmas i missed 1 payment, he said if i dont pay they will come in and take my goods {bristow & sutor} can they do this? very worried

Would appreciate any help you could give me on this issue. Tenancy agreement runs for 10 months. Two groups are named on the contract. Group 1 lived in the property from September to Jan. This group has now moved out the property. Group 2 moved into the property in Jan and have possession until the end of June. Group 1 now wish to claim their deposit from the agency however agency refuses to release as they say both groups are still tenants. Agency has said that if group 2 sign to release group 1's deposit then it won't be a problem. However, group 2 will not sign as no inventory check has been done before they moved in and they do not wish to be held liable come the end of June. DPS says that it is a dispute between tenants mid tennancy and therefore can't help. What are my options to retrieve group 1's deposit?