That sounds excellent. Thank you very much

I am posting a draft of a letter to the car dealership. I would appreciate any thoughts? Thank you! I am writing in regard to vehicle registration________. My previous letter in November 2012 received no response. I refer to the points made in my previous letter and write in reference to the deposit of £600, which was paid on 26.09.06 to ______________. The deposit was refunded at the end of the agreement in 2009 and the decision was made to put £500 towards the hire of the vehicle referred to above and £100 towards the first monthly payment. I have not received this deposit back and if it is not going to be used to pay the £610.85 that Peugeot claim I owe, and then I would like it back. If I receive the deposit back, I will pay the remaining £110.85. My legal advisor has looked over the Terms and Conditions of the agreement and has confirmed that there is no reference to any deposit. A copy of the receipt for this deposit is enclosed. I would like to point out that not at any time have I penned my signature to any documentation referring to any damage of the vehicle in question and I am currently receiving advice on how to pursue the fraudulent use of my signature. I would like to advise you of the Protection from Harassment Act 1997 and inform you that any further harassment will result in criminal charges being brought against the debt collection agency and ____________.

Thank you for your advice, I have begun to draft out a letter to them this afternoon!

Hi everyone! I am currently in a dispute with a well known car dealership. I am receiving calls and text messages, emails and letters from a debt collection agency now which is all extremely distressing. I was hoping that, if I outline what is going on, I may be able to get some advice on how to deal with this. In 2006 I took out a finance agreement and put down £600 deposit. The 3 year agreement went without any problems and I returned the car at the end of the agreement to the dealership. I then took out another agreement in 2009 and was given the option of having my deposit back from the first car or putting it down as a deposit from the second one. I decided to put down £500 deposit this time and put the other £100 towards my first monthly payment. Strangely, I did not receive a spare key with the car and I didn't chase this up. At the end of this agreement, I was told that a separate car collection company would be collecting my car this time and that I was to make sure it was parked outside my address for them to pick up. On the day of collection, I waited outside with the car and was confronted by 3 men who told me that I had to sign an electronic tablet just as proof that they had collected the car. They asked for the spare key and I told them that i had never been given one. They didn't pursue this. A few days later, I received a letter from the car dealership claiming that I owed them £610 for supposed scuffing of the tyres and a missing spare key and general wear and tear on the vehicle. i called them and explained that as far as I was aware, the car was in pristine condition, and if they did need to carry out any work, then isn't that what they use the deposit for? I was told that I should not have expected to see the deposit again as when you hand it over it is non-refundable. I explained that if this was the case, why was I offered the chance to get it back after the first agreement expired? The person I spoke to couldn't explain this and the conversation ended. I then received letters from the car collection agency claiming that I owed £610 and with a list of all the things wrong with the car with my scanned signature (which they had obviously used from the tablet I signed at pick up). Apparently I had agreed to all the things that needed doing to the car and had signed. The thing was that, there was no writing on the tablet or any lists that I had to put my signature to, I believed the man when he said it was just to confirm that the car was no longer in my possession. I called the debt collection agency and wrote a letter to the car dealership but I got no response from my letter and reached a dead end with the debt collection agency. From then til now, I have received constant phone calls, emails, letters and text messages from debt collectors. I stand by my conviction that I was never told the deposit was non-refundable and that if it was, I should never have been offered it back. I believe that if the car needs some work, as they claim, then the deposit should be used and I would be happy to pay the rest just to see an end to this stress. I have the original receipts and bank statements and have read all the Terms and Conditions back to front and there is no mention of a non-refundable deposit. I hope someone has some advice for me, it is a very stressful situation and I do not know what else to do. Thank you

Hi all, I'm new here! Just wanted to post a hello to you all!