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Hello, I hope someone can help. My wife bought a second-hand laptop from a local, independent gadget store. Two months after she purchased it, it died. She had been told (in person) at the time of buying the laptop that they were all inspected before being resold and could be returned to the store if they stopped functioning within 12 months. But when trying to return the laptop, the same man who sold it to her claimed he didn't say such thing and is refusing to help. Obviously we should have got something on writing, etc; but that's not what I'm seeking advice on. Having also been present when the sale was made and also witnessing his verbal 'term', I was so insulted that he would then deny it to our faces at a later date. I decided to call up as a potential customer and enquire about a laptop, asking whether there was any sort of warranty period. I recorded the conversation, and low and behold he once again confirmed that laptops could be returned within 12 months. We made a formal complaint and his response was that no such term exists or has ever been made. I then offered him the recording to prove otherwise. Well as you can imagine, being framed like that didn't go down well and he informed me that he will be reporting me to the police. Even though I researched the legality beforehand and referred him to Ofcom's website stating that calls can be recorded without knowledge or consent so long as it isn't shared to third parties, he insisted I'd broken the law and he would be prosecuting me. So I have two questions really; 1) Have I broken the law? I haven't shared the recording with anyone apart from him. 2) The fact that I have proof he does induce customers with misleading information - this in itself being illegal - surely there is someone I can share this with? The way I look at it, programmes like Watchdog obtain secretly filmed footage of these sorts of things and they're allowed to be televised without the consent of the offending party; surely my circumstance too is in the public interest and can be reported to a relevant body? Thanks for any advice -
Hi, can a case that has been heard in the county court also be the subject of a police investigation and prosecution? I.e. if someone owed money and the money was gained illegally, and the case was dealt with in the county court and was being re-paid, could the creditor then decide to take action with the police and prosecute? thanks
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If you had administrative action taken against you as a result of a police caution it may be that you have grounds for a complaint. If you have now left the armed forces and had administrative action taken against you as a result of a police caution between December 2008 and September 2011, it may be that you have grounds for a complaint. The MOD has written to serving and former serving personnel because of changes to the law which took effect in December 2008 that meant such cautions should not have been taken into account after that date. However, whilst action has been taken to contact those affected directly, it is apparent that we have not managed to reach some people and they will be unaware of efforts to contact them about this issue. READ MORE HERE: https://www.gov.uk/government/news/information-for-those-who-left-the-armed-forces-between-december-2008-and-september-2011 -
i wrote my car off in an accident on 14th feb i admitted fault but insurance keep saying they are waiting for a police report before they pay out. I am still paying finance on the car and monthly insurance installments. how can i get them to speed things along everytime i phone i get a different story. -
I have an issue with a company called Tracegreen Finance in Liverpool regarding a Hackney I bought from them on HP way back in 2009. Long and the short of it is I defaulted on my payments after I had paid 2/3's of the agreed amount which was initially £25,000. I contacted Tracegreen to request my outstanding balance but they never got back to me and to be honest I was unable to keep up with my repayments. I fully expected them to start with repossession proceedings but this never happened! Some two years or so after my final contact I was involved in a crash and the vehicle was written off. I received a payment from my insurance company for the write off and subsequently left the cab trade for a "proper job". That was 18 months ago now and still I had received no correspondence from Tracegreen. Three weeks ago I had a knock on my door and it was some big burly bloke asking for the cab, saying he was here to repo it as I had defaulted on my agreement. After explaining it had been written off etc and explaining I had received a pittance for it he informed me I owed over £4000 on the agreement and said a court order has been sent a few months previous but was returned as addressee "gone away". I assured him I had received nothing, which I had not, and asked him to send it to me again with a run down of all my payments etc. I received this today but in the letter they are claiming they will involve the Police if I do not stick to my original payments. I explained when he was at my house I would not be able to do this as I was only earning just above national minimum wage. My main question is can they involve the Police in this matter? I appreciate the vehicle was not legally mine when I was written off but surely this is a civil matter for the courts? I am also very dubious the letter is even legal. It refers to the court order and their solicitors but they have not attached these letters nor enclosed any official documentation regarding my agreement. I have heard rumours Tracegreen went bankrupt a few years ago and feel this is just a ploy to get money from outstanding debts and they know they have no legal recourse in this matter. Any advice is gratefully received Thank you -
Hi, hope somebody can answer this for me. Been driving for nearly 20 years with no fines...until last year, my dad is the registered keeper of my car, he received the letter and sent it back advising my name. Sent it back, paid the fine etc, job done...I thought. 2 months ago I got another, did the same with the letter but didn't hear. The other day my mum rang me and she was fuming, said that she rang the number to find out why nothing has happened and they told her my licence was revoked for failing to send my licence back last year. This was the first I knew of it, I thought points were automatic and didn't receive letters from the DVLA. However what I need to know is, did they have any right to disclose such personal information to my mum? Surely this is a DPA breach? This has caused massive arguments...surely they can't just disclose this info can they???
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For the full story HERE -
My lad received in the post an advise and information booklet on keeping his motorcycle safe and secure, sent by the local police. He had recently just brought the scooter, and had only ridden it a half dozen times and had not been stopped as it was Taxed, MOT'd and Insured. I was told that the local police force buy the information from the DVLA and wondered if this was true? As that being a Council Tax Payer, a proportion of the Tax goes to my local force. Having waited 8 days for them (the police) to come out after having a brick through my window, I find myself wondering if this is one of the reasons why in the last 9 months I HAVE NEVER SEEN A POLICE OFFICER ON THE STREETS LOCALLY! Why should we be paying the police to pay the DVLA for data that must be covered by the data Protection Act?? While I have no issues had he been stopped for an offence, I seriously think this money would have been better spent on having a viseable police presence on the street. I have had all sorts of worthless junk mail from the police of late and even received Victim Support correspondence long before an officer turned up. I wonder if the other member's on here agree that it's about time to put a stop on government department's selling on our personnel information. -
My sons bike got stolen, police have found it and sent letter for collection, what are the fees as I don't know if it is worth getting back, if they keep it what will they charge him. he Thanks Mashmallow -
Hello Guys / Gals, I love coming here as there is people that give expert advice, and if followed you can save a scrape or two. I have a mate that works a 6-2, 2-10 pm shift, on this day he has gone in early at 5:45am. He has had a few beers that day before and someone has smelt alcohol on his breath. He has suggested that there is some harresment from some fellow employees. Anyway, he has started work at 6am but got breathalyzed at 6:15am. This had a reading of 36... 1 point over the 35mg limit... West Yorkshire Police do not Prosecute anything under 40mg My mate had, mouth wash and Benylin which apparently can bump up dodgy lion 500 Alcometer readings. They only give one chance on the blow meter, instant termination.... Does he have a chance? He got set on the books, but not been there 2 years.... Ideas? -
Sorry this is in the wrong section, but its the only one that appears to allow my to start a thread. What are peoples views on this. Grandson was attacked by a dog in a public place In the presence of his teacher and the dog owner. his teacher reported it to the police who said it was nothing to do with them. Of course this offence covered by section 3 of the dangerous dog act 1991 and section 2 of the dog act 1871 and is indeed something the police should deal with. Daughter complained and was first said told that the incident hadn't been reported but she had the PCSOs collar number. She's just had another call and had been told by another PC that there was nothing wrong with what the teacher was told but refused to divulge full details of the phone call because of data protection.
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I find this totally amusing. About a two weeks ago I sent further letters to my Creditors, one of whom is Nat West Bank, the following week I get a knock on the door from two local police. I had no idea why they were calling but eventually they said Nat West had contacted them and asked them to visit. Why, you may ask. Well, in the letter I said that the debt was making me feel so stressed, depressed, etc., that I felt suicidal. After chatting with the police for a couple of minutes, they left; as they went through the gate I said: 'See you next week then when you come back to check I'm still alive'. I should say I have been paying £1 per month on a regular basis to each of my Creditors for the last year or so. The letter was an update on my situation, and I have to say that of the two banks I owe money to Nat West have been the worst and most aggressive in their approach. Still, I was able to see the funny side of this. I should point out that I am definitely NOT suicidal, I am just fighting their way, by giving them something to think about in return for their aggressive stance. For those interested, or having similar problems, here is the guts of the letter I sent, please note that this was the first time I asked them to consider righting the debt off; but doubt they will - worth a try though. Also, the debt charity StepChange have been very helpful to me, as has this forum. Fight on folks! -------------------------------------------------------- Dear Sir/Madam I am in financial difficulties and not able to meet my normal monthly payments. I will make a monthly payment of whatever I can afford until more money is available. I have enclosed my monthly budget and a list of creditors. After paying my household bills, I can pay you £1.00. I will pay this each month and tell you when my circumstances change. Please consider reducing or stopping interest or any other charges on my account to help me during my financial difficulties. NOTE: I have a long history of depression and am currently taking medication for this. The stress of all this is causing much distress, depression and panic attacks, leaving me feeling suicidal. Please be advised that I will only communicate with you in writing. Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make such an appointment with you. There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc., (Armstrong v Sheppard & Short Ltd [1959] 2 QB 384. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and, if you do so, you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance. Yours faithfully -
“I didn’t know what to do, I was so hungry. So I took the bugger back to the shop and told Dicky in the shop I wanted a large steak for compensation, as I almost chipped my tooth! When Dicky behind the counter looked inside the pasty, he shouted “s*** THE BED!” and ran out the door and hid behind a car! I couldn’t believe it! I had to go behind the counter and get my own bleddy pasty! I don’t know about bomb, but I know one thing – customer service in Hayle has gone down hill lately, it’s nothing like it use to be!” http://cornishnews.com/2015/02/02/police-find-a-pasty-bomb-in-hayle/
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Hi Guys, my partner has received a notice for her details from the police for an alleged "action" in a car park used by mums picking up kids from pre-school. it states the Application is for the drivers details for alledged driving dangerously, carelessly or without consideration for other persons, contrary to sections 2 and 3 of the road traffic act 1988. They want the details of the driver on the date of the incident before they say anything else about the alleged offence. Their form is leading as if you fill it out it confirms you were driving (2 months ago) but either of us rarely drive as we live within a 3 minute walk. even if my partner did, which she cant remember - what does this mean, what are our rights? Many Thanks in advance TSF Will this form -
Dear All, I made a formal complaint to my housing assoc. about excessive noise made by one of their cleaners (who cleans the communal stairs in the flats where I live, and who I've asked not to make noise before). When I asked the cleaner to stop making such excessive noise, she was rude toward me and I was a bit shaken up about it. When making my complaint to the housing assoc., they suggested that I complain to the police about the cleaner if I thought they'd been aggressive. I declined and said that I thought it was unnecessary to involve the police and that complaining to them was sufficient. Two days later (today) I have been visited by two police officers, who claimed that the cleaner had now said that it was me who had been aggressive ! They advised me that should she be noisy again not to speak to her directly and to contact the housing assoc. I asked if I was being charged with anything, and they said not. I also asked why it was deemed necessary to send the police, when an email from the housing assoc. would have been sufficient?! I feel utterly intimidated by the whole thing, and believe that the housing assoc. are abusing their power and authority. Can I be arrested/prosecuted for this specious complaint? Anyone know what my rights are? Or if there's anything I can do about this? Best wishes, Milly (worried) -
If a used vehicle is sold to a police officer - do they have a right to expect better treatment and can they threaten you with their position if things go wrong ( or not their way?) Also, if this police officer turns out to have actually retired can they continue to inform you ''they are the police'' and you will be in big trouble if you don't do what they want. Would this be deemed as impersonating a police officer?
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quick question. bailiffs clamp my friends car over unpaid council ticket. he sat in the car and bailiff called the police. informed him he was committing the offence of obstructing an enforcement officer and will be arrested. officers radioed control who said to go ahead and arrest them can they do this -
Refund fraud mistaken return tk maxx, bought lots of items in august, returned new jacket/jeans from my wardrobe which tk maxx claim is not theirs. Seen cctv and i have returned an item with a tag from another. I have been under a period of stress with baby/uncertain job/family member advanced cancer. It was an innocent mistake as i thought the tags belonged to those items. in actual fact, there is no distinction on the label between a jacket and another jacket. and this is the case i put forward at 'police chat' with solicitor, it was strange debating wether TK M sold 'Superdry' stuff. I left without caution. What happens after police interview? Office mentioned he will call tk maxx and have a chat. Any ideas?? -
Tayside Police have apologised to the Muslim community for using a six-month-old trainee police dog named Rebel on their campaign advertising a non-emergency police telephone number. Muslims in the Dundee area are upset by the image, as they consider dogs ‘ritually unclean’. Some Islamic scholars believe dogs are impure. If you have the misfortune to be touched by one of these impure creatures, you are required to wash the offending area seven times. In the event of an explosion, earthquake, or other disaster, which often occur in Muslim countries, or perhaps a gas explosion in Dundee, do they refuse when the wet nose of a hard-working sniffer dog finds and touches them under the rubble?. This ‘filthy creature’ not only puts its life on the line, but often endures a six-month quarantine afterwards. Are we also to assume that airport security might be at risk as Muslim passengers might be spared a good old security sniffing? Great Britain is renowned for being an animal-loving country, and long may it remain so. Shame on you, Tayside Police, you have offended me with your apology.
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On 21st April I started a new thread here concerning the response that had been received from the Metroploitan Police to a Freedom of Information request regarding police and bailiff roadside operations. This is clearly a subject that has gained the attention of the public and this can be demonstrated by the fact that the thread has been viewed over 13,000 times. For new visitors not wishing to read back on the many pages a short description is below: A Freedom of Information request had been made to the Metropolitan police regarding Police and Bailiff Roadside Operations. It would seem that the Metropolitan Police Service (MPS) did not address the enquiry in the usual period of time and this led to the person making the request to ask for an internal review. The MPS were also advised that all further correspondence was being copied to that persons MP and the Information Commissioner's Office (ICO). The MPS responded in April 2014 and it was clear when compiling the information that the 'penny had dropped' with the Metropolitan Police in that these 'ANPR Roadside Operations' should NOT have be taking place with private sector bailiffs and instead, should only be in partnership with Civilian Enforcement Officers who are employed in the magistrates’ court by HM Courts & Tribunals Service and who are responsible for enforcing certain magistrates’ court and Crown Court orders (such as warrants of arrest, committal, detention and distress). Statutory regulations were changed in 2006 allowing HMCS to Contract with private sector companies to permit them to enforce these criminal warrants on their behalf. The Contracts were subject to re-tendering a couple of years ago and there are now 4 companies (Marston Group, Collectica Ltd, Swift Credit Services and Excel Enforcement) enforcing such warrants. Under these Contracts the officers are known as Approved Enforcement Officers. Parking Mad Shortly after the response to the FOI the public were able to witness for themselves how Police and Bailiff Roadside Operations work in practice when they viewed the new "Panorama' series on TV. There were 4 episodes each running for an hour and featured a bailiff company called Whyte & Co using ANPR vehicles to enforce unpaid parking tickets. The timing of the episodes could not have been worse given that only a few weeks earlier (on 6th April) the government had introuced its long awaited new regulations to reform the bailiff industry. Seeing first hand how these 'police and bailiff roadside operations work in practice made for very uncomfortable viewing indeed and the legality of these operations was once again 'under the spotlight'. It is known that many complaints were made to the TV company after the series ended and over 40 separate Freedom of Information requests were known to have been made to local authorities and police forces. MPS 'suspended' police and bailiff 'roadside operations' On 11th June I updated the tread (post number 110) to report that the Metropolitan Police Service (MPS) had confirmed that they had suspended such operations. I am aware of a great deal of work that is ongoing 'behind the scenes' regarding these operations and yesterday a response was received from one of the many Freedom of Information requests as outlined above. Once again, the Metropolitan Police's response is very serious indeed and given that the previous thread had so many pages to it I thought it better to dedicate a new thread. http://www.consumeractiongroup.co.uk/forum/showthread.php?422834-Police-and-Bailiff-%91ANPR-Roadside-Operations%92...response-at-last-from-the-Metropolitan-Police-!!!(3-Viewing)-nbsp -
On 21 July 2014 at 0830 hrs I was stopped by the police driving my car which was legally insured. However, because on this day I was going to work; I normally use a van which had broken down on the evening of the 18 July 2014. The police told me that because my insurance cover did not include commuting, I was driving illegally. We could not get hold of the insurance company before 0900 hrs so we had to wait. The police told me that I was not allowed to speak to the insurance company before they did. They also said I would need to have my insurance document in front of me before I spoke to the insurance company. However they said when they speak to the insurance company they agreed that I could just pay the excess to allow me to drive to work then that will be the end of the story. However, after they spoke to the insurance company they told me that my insurance company had told them that I was in breach of the contract and they had therefore cancelled my insurance. As a result the police then towed my car away; I got a taxi back home and contacted the insurance company explaining everything. My insurance company said they were not told that I was available at the side road because I would just been asked to pay £40 and an amended document emailed to me. The insurance company also said my insurance was not cancelled I could continue using it as it is or add £40 to include commuting. I chose to add the £40 and they emailed me an amended document not a new insurance as I had been misinformed by the police that I was now uninsured. I paid £170 to collect my car the next day and I am due to produce my licence for 6 points and £300 fine for driving uninsured. I lost two days wages, train fare and fuel to the pound twice because my wife is the keeper but I am the owner. Taxi fare on the seizure day. I feel aggrieved that this is over the top unreasonable and punitive; I could be wrong but as you can guess that is why I am here. I would appreciate informative help, if I just need to pay and have 6 points please tell me straight. Thank you -
Hello, this is my first post so apologies if I've not posted it in the correct place. my brother got a flat tyre and/or ran out of petrol, not sure which. He left the car parked not obstructing anything overnight. He came to it the next day to find it was gone, reported it stolen to find out the police had taken it -reason, because he'd left tools in the back which he'd just collected that day -he's a mechanic and these are the only tools he has! He was told they'd ring him back and tell him where his car was, they didn't. Finally got through to them and they didn't know what they'd done with his car! Finally found it, and told him where it'd been taken to -all this time it's racking up fees. Was told he has to pay nearly £300 to get it back. He can't actually afford that, and without his tools can't do any work either. can he appeal this, what right did the police have to take his car like this when it wasn't causing any issue? Just because he had tools in the back? Do they just say they "can't find it" so it takes longer and adds up more fees before they find it? Or are they just incompetent? Thanks.
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Item lost while in police possesion ***Resolved***
MrJohnW posted a topic in General Consumer Issues
Hi there, Helping my neighbor out again and need some advice. 4 years ago the police executed a search warrant and confiscated a lot of equipment. No charges were made and he got most of his equipment back. They lost a bag containing about £1000 worth of equipment, and after about a year of writing to the legal department they paid him £100, and he decided no to chase anymore due to the stress. Now they have sent him a letter saying they found his stuff, and he has to pay them the £100 back before he can have it back. He doesn't have a £100, how should he proceed? Are they allowed to keep his stuff? What about compensation for the 4 years of non-use. He is not even being allowed to inspect it for damage first(its likely that after 4 years in a police lockup, the equipment might be unusable. Some of the other equipment was returned damaged, and they told him that was tough and refused to replace or compensate for it. Advice please. -
Some questions: RLP do make reference to the infamous database of apprehended shoplifters (or attempted shoplifters) which they claim to pass on to employers. This is presumably a scare tactic to frighten those into paying the speculative invoice and thus removing their name from this database. Whilst I know due to the DPA the individual must grant authority for a third party to gain access I wanted to query whether this does in fact happen. I know that in certain professions when applying for a job or even to register with recruitment consultants they will ask/mention they will check your details against certain databases for any criminal/cival convictions, ongoing disputes, bankruptcy and a myriad of other situations. Often the prospective employee will have little choice but to grant access (otherwise arouse greater suspicion) or in some cases its implied in terms and conditions and condition is granted by way of exception. So - how possible is it that the RLP database could be accessed and would in fact harm the individuals prospects. My belief is that RLP are an immoral organisation and I am truly glad these forums exist to arm those caught up in their web with as much defence as possible. However it does need to be clear to the individuals any risks involved - great or small and for now or in their futures - to the "ignore or one-line-denial" approach. Second question - is an apprehended individual obliged to give their name and/or show ID to store security. What would happen if they refused - police called I'm sure - but would that increase risk of criminal proceedings from the store themselves (I doubt). But would the police be required to pass on ID to the store - or has the individual the right to ask the police not to tell the store - unless they formally request to press charges. Thank you all. -
I found this site through googling the police appeals tribunal rules.
