DFS suite problem :- gone down the route of consumer direct, trading standards, independant furniture report and furniture ombudsman. Ombudsman now awards me a replacement suite to the value of £1950 after visiting dfs today i am unhappy that i have to pick a replacement suite from a company in which i have no confidence, it has taken me 18 months to get to this stage. Does anybody know if i am entitled to a full refund, as i feel dfs policy is to just to do repair after repair.