Hi guys not sure if this is the right forum to post on but here is my quoted text from another forum i used "Hi guys i am after a decent laptop my spending limit is £400 im selling my PC as we are moving house over the next 3 months and its only a 2 bedroom rather than a three bedroom so there will be no room for my PC, Desk and Chair but i would like a laptop which will play the latest games. Ive seen one at PC world but its only a Dual Core, 8GB ram and is like £400 but id prefer an i3 or i5 for around that price. if i have to buy online for a cheaper better laptop then i will do any help is appreciated thanks"

4 keys on my laptop have stopped working - now , my techie friend's guess is some form of spillage has caused it. It is under warranty for accidental damage . I informed tech support and they said ask my kids if anyone was responsible - but does it matter if it was my kids, the cat, next door neighbour??? -it's accidental damage. Tech support said "so you're not sure" (even so will anyone admit to it?- and is that relevant???). Tech support themselves have offered no solution/reason as to why 4 keys have stopped working. ...er how about ....accidental damage (Techie friend has tried to clean keys but no success) Tech support pass on to claims company but the tech guy was saying " See problem is you're not sure it is accidental damage" -Sorry for been a dozo as i have never used an accidental damage claim before and how they exactly work but i don't see why any of this is relevant -they should replace keyboard asap surely?

My laptop fried so I claimed my house contents insurance with the Halifax. It wasn't a hugely expensive laptop and there was a £200 excess but I went ahead as I couldn't afford to replace at the time. The claim was accepted and they sent me out a new laptop. It was £399.97 and exceeds the specs of my old machine which was a few years old. On getting it set up today I've realised I really don't like it. It's not the performance of it but partly the aesthetics and partly quality. I hate the style of it (black glossy fingerprint magnet) and it also has a dull screen image. I don't know whether I'm being overcritical as I'm ****ed off that they pick the model for you (a bit crap since I've in essence paid more than they did) or whether I've got a valid issue. Would I have a leg to stand on as regards forcing them to change it or are these sort of things legally bulletproof.

I purchased a laptop in March from Tesco and it failed today with a fatal IO error which, having asked a few IT buddies who guided me through some testing, appears to be a hard drive problem and is in all likelyhood not repairable. I took it back to Tesco this evening and was told by the electronics counter assistant and the duty manager that I have no choice but to call Toshiba support and go through them and once that has been comnpleted they will refer me to Tesco tech support who will in turn provide a reference number to take to the store if they cannot fix the problem where I will be offered whatever solution they decide to offer. I have a problem with this as it is going to take some time to go through it all and the machine is just 3 months old with minor use. Am I oblidged to go through Tesco's process or can I insist that sale of goods unfit for purpose entitles me to a refund or replacement?

hi i bought a laptop from a catalogue campany ,i have had it 7 months ,this morning i opened it up and turned it on and it looks like it is cracked from the inside and has black ink stains on it,it has not been droped or damaged,i contacted the catalogue,and they said to phone the laptop company,i phoned and they said they dont cover screens on laptop,iam left with a broken laptop and still have to make the payments for it,is catalogue company responsible.thanks

First off I'd like to say that I'm furious with myself for being such a complete fool...but on with my sorry tale: *7/02* Took a laptop with a screen issue to a local shop to be repaired (The Gadget Exchange, Merrion Centre, Leeds) -> Was informed it would be £55 to fix the problem -> Agreed for them to repair. -> When I requested a reciept, was told that they would give me one when I picked it up *08/02* Informed that the problem was one on the motherboard, which would cost £65 to fix -> Agreed for them to repair *10/02* Informed that the motherboard problem could not be fixed. -> Offered to transfer my components to another working laptop for the cost of £90 -> Agreed for them to go ahead *11/02* Paid £90 IN CASH -> Picked up laptop without charger.-> Was informed that my charger for my traded laptop would work with 'new' laptop -> No receipt -> later realised that my charger did not work in 'new' laptop *12/02* Went back to shop, was given a charger for the laptop in exchange for my old charger which I had brought along -> Booted up new laptop: two keys ('e' and '2') didn't function on keyboard + My components have not been transferred + Graphics card problem would not allow update of drivers ***** I'm feeling really stupid right now. I've essentially paid £90 for a terrible laptop (which is much worse than my original) and given away my original laptop which is almost definitely worth more than the one I recieved (even broken). If I could get some advice on what exactly to say to the shop owner in an attempt to resolve the issue, or the relevant authorities I could contact for poor (illegal?) business practice it would be much appreciated,thanks so much

Hi guys, I brought a brand new laptop from Comet, it cost me £545 and I use it for University assignments. I only used it for couple of months and some keys are just about to fall off, one of the keys has already fallen off. I took it back to Comet and one of the guys in there told me that the guarantee does not include the keyboard, only hardware. As I'm a computing student, I asked him what his definition of hardware is and he told me, an example of hardware is the internal part of the laptop such as hard drive, RAM, motherboard but not the keyboard. When I asked him to send it back to Samsung to get it repaired, he started to tell me that the Samsung company will charge me for it as the keyboard is not part of hardware. So I asked him, what is the keyboard a part of, he said its a physical equipment. I only used it for couple of months, the laptop is really good, battery life is very decent but if the users' are touch typests then it would not be good for them as the keys can easily come off by itself. The laptop is fine for normal use. What do you guys think of this?

Afternoon, I purchased a laptop from *a company* in December 2011. Unfortunately, it is faulty, and has stopped working altogether due to a hardware fault. I have spoken to *a company*, who have told me that they will repair the laptop. The problem is that I do not trust the laptop, I am no longer happy with my purchase. I requested a refund instead, and have been told that I cannot have one, as I have owned the laptop more than 30 days (had it two months). I have read through the "Sale of Goods Act 1979 (as amended)", and believe that under this act, because the laptop has developed a fault within 6 months of purchase, the fault is considered to be a fault since purchase. And as such, the product is not of a satisfactory quality or fit for purpose. Am I right in saying that I am entitled to a refund as a consumer? And if so, what should I do if they still refuse? Regards, Gingbeard

Hi everyone, I'm one not very happy bunny. Also, I thought I was pretty consumer savvy, but I have no idea what to do with this little problem! Bought a Fujitsu Lifebook laptop PC about 18 months ago. At the time, Siemens were pulling out, so the offer was a free Lifebook laptop, every 3 years for life, as long as you paid for the 3 years warranty on the first one. Which wasn't that dear - cheaper than rip-off PC world warranties etc... by miles. Had one major, major fault (total failure, black screen) fixed FOC within the 1st years warranty. A few weeks ago, I noticed the left hand buton was sticking a bit. Next thing I know, the button has detatched itself and its pretty much not usable. I call the Warranty helpline who arrange for the Fujitsu subcontractor, Testlink, to collect FOC. AFAIK, the guy on the phone mentioned about spilages not being covered copiously, but nothing else. Certainly no mention of a £45 charge if they deem the fault to be accidental. I work odd hours for the NHS so 2 weeks goes by and I'm getting suspicious. No missed calls, but when I phone them, I am told the damage was deemed to be accidental, and I owe £45 for inspection and courier fees - thats just to get my laptop back. I am arrogantly told 'you would have been informed of this when you booked the repair'. I'm pretty sure I wasn't - at least, no charge IF the repair was deemed to be your fault BUT you didn't want the work done. I have been given a generic CS address to write to. But I need my laptop back pretty soon, it has all my personal stuff on - yes, I do have a backup, but would need a laptop to restore it on to! And in order to get my new one in 18 months, this old one must be returned. I am stumped. Fundamentally, I know that the damage was NOT accidental, I don't even use it for games, just a bit of surfing, and, er, customer complaint letters This is a business grade, worldwide warranty laptop, which I paid £1000 for. Over the odds, yes, but the 3 year deal for life kind of sold it. Secondly, if I cannot prove the damage wasn't me, I am certain I did not agree, or was not advised, of the 'inspection and return' fee. What routes do I go down? Even if I was to claim SOGA, they would almost certainly still insist I paid the £45 to release it, I guess? Any advice gladly taken! Thanks for looking, Stu.

I bought a Samsung netbook from Dixons in April '09. It was 400 pounds, so not cheap! A few days later I found the laptop had a fault. The laptop's screen turns itself on even when the laptop is off. So you have to take out the battery. Anyway, annoying and spoiled my enjoyment of the product. I informed Dixons about 10 days after purchase about the problem. They told me to take it in, but I live abroad and only get back to the UK once a year. One year and four days after purchase I contacted them again to say I was in the UK and wanted a repair. They told me that I was out of warranty. I pointed out that I'd informed them of this problem within days of purchase. But they fobbed me off. I left the country without having the laptop repaired. Only recently I found out about the UK sale of goods act, which allows me to claim within six years. I also found out about an EU directive 1999/44/EC which gives me a two year guarantee which presumably Dixons should have honoured. Before I drag the laptop back to the UK, can anyone tell me if I have a claim. I'd love to take them to court if I knew I could win. I should add - last year, when Dixons didn't want to repair 1 year and 4 days after purchase, they told me they would not look at the fault unless I paid my own engineer to check the fault and write out a statement that it was a fault of the design/manufacture. I didn't do that because it sounded like it would be expensive. BTW, I just emailed all of this to Dixons, with the old emails showing purchase, when I notified them of the problem etc.

Hi, I have bought a Macbook Pro 15 at the UK Apple Online Store in mid April for around £1500. From the moment I first used it, when turned on, it made a slight clicking sound. I was told it is normal with high capacity HDD drives that came with the laptop. On June 28 my Macbook froze with all my data and became unusable, so I called the Apple Care Warranty service, I was guided through several tests and the issue was diagnosed as a faulty HDD and was told that it will be replaced at the Apple retail store the following morning. On June 29 I went to the Apple retail store (specifically to its Genius Bar, a quick service desk where technicians help customers solve problems with and on the spot fix/repair Apple products). Here I was told that I need to buy an external HDD, back up my data first and then follow instructions given. On June 30 I went to buy an external HDD, backed up my data and followed the instructions, which were erasing the HDD and installing the system from a DVD that came with the laptop. The installation failed in the middle; repeatedly for 5 times. I the same DVD from the same laptop of a friend, it failed as well. I even tried to install the system on the external HDD, it failed as well in the same way. I called the Apple Care Warranty service, was guided through the same steps without result, so was told to go the retail store again. On July 2 I went to the retail store, my laptop was taken away, and came with a new system installed. It worked. On July 14 it stopped working again, another error, with data inaccessible, luckily I made a backup this time. I called the Apple Care Warranty service where I was told to install a new version of the system from my install DVD, which did not work as it did not before (see June 30), so was told to go to the retail store again. On July 15 I went to the retail store, where the laptop was taken to away and brought back working again. On July 17 it had a different appeared (I believe it is related to it). Applications did not run (such as MS Office, Safari, Utilities). On July 18 I went the retail store and was told that the laptop would get replaced if it was not customised by me through the online store, but that it will be replaced by the Apple Online Store. On July 19 I called the Apple Online Store to replace the laptop but was told that they will not do it, because according to UK law they have the right to repair it first, so I agreed to a repair. On July 20 I was told that I will need to stay at one place from 9 am to 6 pm for the laptop to be picked up. On July 29 I received it back with a replaced HDD. The same problem persisted. I called the Apple Care Warranty service asking for it to be replaced, but was told to go through the installation process again (even though I did it under its supervision several times before) and was told that they will need to do another repair. I asked for a replacement/refund but was told that they will not agree to do it. They said they will repair it again as they have the right to a "reasonable number" of repairs. What I would like to know, I would be grateful if somebody could help me what my rights are: 1. Do I have a right to a refund? 2. Do I have a right to a replacement? 3. What is meant by reasonable number of repairs that Apple tells me it has to fix the issue? 4. What is meant by significant inconvenience that it caused to me in this case? Please take into account that I spent hours on the phone, travelling and trying to solve the issue myself. I also needed to buy additional hardware to rescue my data. Thanks, jaro

I have a Sony Vaio laptop just coming up on three years old, purchased from my local Comet. A few months ago two keys became detatched that I've clipped back on, but now the pins have become worn and they'll only stay on a few mins before dropping off again, so today I've tried to reach Sony about a repair. What a nightmare! My local Sony centre say they're not a 'repair' centre, try this mob instead. This mob say they are a repair centre, but not for laptops, try Vaio UK instead. Vaio UK have automated answering that demands a serial number before speaking to you, and the sticker with that on it has gone from under the machine. No serial number? No speaky, go away. Trip to the shed and miraculously find original box, ring back local Sony centre to get help deciphering the various numbers on the box into a serial number, and ring back Vaio UK. Input serial number at request, and get told 'its out of warranty'. Out of warranty? No speaky, go away. Somewhat irritated that after an hour on the blower I've still not got someone to even give me a price on a repair, I decided to speak to the retailer. Miracle number two - I've still got the original till receipt showing I got it at Comet. Ring Comet and say that I've been trying to get someone to quote for a repair but keep getting stonewalled, and that since the E and S are pretty indespensible characters in the English language this is effectively making my otherwise serviceable machine a write-off. Suggest further that the Sony Vaio is definitely a premium priced product and that I've got every right to imagine it'd last longer than this before being a write-off. Nice helpful lady at Comet says she's happy to collect it for inspection for the somewhat outrageous price of sixty quid. Then once they've performed this very complex and detailed inspection (or alternatively once they've opened the lid and glanced at the keyboard), THEN they'll charge a further fee IF they can fix it. Ummmm, it doesn't NEED an inspection, dear, I can SEE perfectly well what's wrong with it - its got two keys missing. What I'm after is a price for a new keyboard fitted. Nope, says lady, no can do. You have to give us sixty quid first. Only then will we have a look to see if we can get a new keyboard, and give you a price for it. If we can't get a new keyboard, you're out another sixty quid and you've still got a knackered laptop. If we CAN get a new keyboard, but its another hundred and fifty quid to supply and fit it so you don't want to bother, then you're still out the extra sixty quid and you've still got a knackered laptop. So, am I being 'unreasonable' by saying that I'm not happy with that? I'm effectively being held to ransom here - I can't even discover whether its appropriate to shove a new keyboard on without having to pay a pretty hefty sum. I'm not even sure that I should be paying for a new keyboard anyway - the laptop only gets VERY modest use and its an expensive model, shouldn't it last longer than three years? And even if, for example, the keyboard should only last til now, doesn't the consumer have a right to know the likely cost of a repair without having to pay, in circumstances where no detailed inspection is necessary to ascertain the problem? I've only once used SOGA against a retailer and that was extremely straightforward - I told Blockbusters that my 2 year old Wii should last longer and they immediately agreed and gave me another one! Thanks for any and all advice

Hello, Hope you wonderful peeps can help out with this one.. Bought my 13 year old daughter a laptop for Christmas 2009. Purchased on 23 December 2009. Being a typical teenager, she spends most of her time in her room and it wasn't until end of November 2010 that my husband noticed when moving the laptop off the bed, that the end of the charger (original Toshiba charger) was red hot and on closer inspection saw to his alarm that the plug-in site and the surrounding casing of the laptop was melted and mishapen. He was obviously worried about fire hazard so took the laptop away and packed it up ready to return to Staples. When asked our daughter said it had been like that for "ages". Due to us both working fulltime we finally got to staples on 7th December and after examining it, (a few keys missing and some scratches though general wear) they took the Laptop to send to Toshiba. Toshiba phoned mid December saying someone was going to take a look and they'd get back to us. Had a phonecall from Staples today saying that Toshiba had emailed them to say the damage was caused by "Miss use" and the repair will cost £229. I dont understand how they can say the charger overheating and the laptop melting can be caused by misuse?The laptop was less than 12 months old when returned and has an obvious, dangerous fault. I know she hasn't been the most careful with the laptop and some keys were missing and some general scratches through wear and tear but that was not the reason i returned it! Atm the laptop is still with Toshiba. Can anyone please advise?

Our lass has an Acer netbook she bought from an online reseller. Just within the warranty period it developed a fault and now I'm trying to sort it out - we're now actually 2 weeks outside warranty. I didn't realise this at the time. Acer have refused to get involved. I understand the contract is with the online reseller. Am I right in saying that although the laptop is outside the normal warranty period it is reasonable to say that 1 year is not fit for purpose or of satisfactory quality? Finally should I be quoting the sale of goods act or the EU legislation? Thanks

I have a laptop that Acer sent me in April this year to replace a previous one that was faulty. The laptop is an Aspire 5942g that replaced a Aspire 6930. The new laptop now has the same problem as its' predecessor - it stopped playing Blu Ray discs, then stopped playing any type of disc. I've asked Acer to fix it under warranty, but they say I have to pay because the warranty of the original laptop expired earlier this year. However, this is not the original laptop - it's one I've had 8 months that they sent to replace the original broken one. I believe that the new laptop has its' own warranty, so should be repaired under that. Acer state that the warranty of the earlier broken laptop applies to the replacement. What's the legal standpoint on this? Surely, a new unit has its' own warranty, and not the one of a broken unit it replaced - especially not a different model of laptop. Am I right? Thanks in advance for all your help

Morning all, I recently purchased an Apple Macbook Pro from a seller on eBay for a buy it now price of £1,020. It seemed a good price at the time, and obviously others thought this too as the seller sold 6 of these laptops in a matter of 5-6 hours (yesterday, 25th Oct). I paid via £120.00 out of my Paypal account and the rest was paid via bank transfer through paypal. Last night, after having my routine check on eBay, I noticed that the item wasn't in my "won/purchased" category on the side. After further checking, I noticed that the seller had completely unregistered their account and also removed all traces from the item, somehow. I'm not sure how he did this, but I bought the laptop at approx 2.10pm yesterday afternoon and I got the second last one, with the last one being sold at about 3.00pm. It seems the buyer has done a runner. I can't get any of his details from eBay as his account is unregistered and I can't even view the item I won as he has deleted it from eBay, somehow... I've opened a dispute with paypal right away but i'm not sure how much i'll be covered for. This guy seems a real [problem] artist, and has probably already withdrawn all the money from his paypal account (a hefty amount, considering he sold 6 of these laptops, adding up to around £6,100) in a day! I'm wondering what other course of action I could take? I'm planning on ringing paypal today and seeing what else they can do. They state in the dispute they want to seller to reply by 4th November, but I obviously can't see this happening, and feel at risk waiting for that date to come with no further action taking place. Thanks for all your help in advance, hopefully someone can give me a solution. Brent