What I realised is, when I looked very closely at the keyboard, it looks as though the manufacture have used some very cheap material to create the keyboard. The material could have come from poundlands

Hi guys, I brought a brand new laptop from Comet, it cost me £545 and I use it for University assignments. I only used it for couple of months and some keys are just about to fall off, one of the keys has already fallen off. I took it back to Comet and one of the guys in there told me that the guarantee does not include the keyboard, only hardware. As I'm a computing student, I asked him what his definition of hardware is and he told me, an example of hardware is the internal part of the laptop such as hard drive, RAM, motherboard but not the keyboard. When I asked him to send it back to Samsung to get it repaired, he started to tell me that the Samsung company will charge me for it as the keyboard is not part of hardware. So I asked him, what is the keyboard a part of, he said its a physical equipment. I only used it for couple of months, the laptop is really good, battery life is very decent but if the users' are touch typests then it would not be good for them as the keys can easily come off by itself. The laptop is fine for normal use. What do you guys think of this?