Hi I have an advent laptop bought in Jan 2009 and insured through know how--pay monthly for this insurance. Had a problem with currys charger couple months ago and exhanged it for a new one at currys as they said it was faulty. I also burnt my wrist on the lap top..seemed to catch the edge of my wrist when moving lap top on table at home. I've sent lap top with all updates to currys (knowhow) they collected it as a dangerous product? but could find no problem..and not overheating. They are not prepared to provide me with a new laptop, just a service and to replace a chip on front work area of laptop. They have gone to their solicitor for advice on my claim for my burn. I've said there is definitely something wrong with it if not with the old charger. Any advice here?

I brought an Acer laptop at the end of March from Argos. This came with a free pack that included a laptop bag, speakers, mouse and some software. The laptop has been sat on a desk for most of it's short life, the start of this weekend I decided to take it out, so I placed it into the free laptop bag that came with the laptop and took it around to a friends. While in the bag the laptop was subject to no forces what so ever. It was placed down on the floor gently, great care was taken just as I always do with my electronic goods. Upon opening the laptop bag, I found the laptop to have a cracked screen and a very minor crack to the bottom half of the casing in a corner, consistent with the crack on the screen. Anyone that works with laptops or portable devices will understand that it does not take much force at all the crack or damage a laptop screen, even less force when the force is applied to a corner. I went to Argos. I explained to them the situation, they immediately tried to fob me off that it was accidental damage and therefor it was not covered by their guarantee. I took the laptop out the bag and showed them that the laptop apart from this minor chip and cracked screen (which was caused while in the laptop bag) was in immaculate condition. Not a single scrach, mark or dent anywhere. The lady then agreed with me that if I had not been careful with the laptop then more marks or damage would be visible. She then went to get a manager. The manager came back with a number for Acer, and told me to ring them and then come back in store. He also told me that the laptop bags were sold for transportation purposes only and not for protection. I rang Acer knowing they would be no help at all, seeing that the problem was with Argos who had sold me a laptop bag with my laptop that had damaged my laptop while being transported and subjected to no unusual forces. I then went back into the store, spoke to the manager again, firstly I pointed out that on the card sleeve the laptop bag came in clearly stated on it that it had 'foam protection' so his claim half hour ago that they only sell them for transportation was lies. They agreed to take the laptop away for analysis but I will probably have to pay for any costs. I refuse to pay a penny and refuse to accept the laptop back in its current condition, due to the damage happening while the laptop was in a case that was sold by argos with the laptop as offering 'foam protection' and the laptop was not subjected to any unusual or harsh forces. Can anyone please tell me where I can go from here, thank you.

Hi all, On 12/03/14, my Lenovo laptop was received by the Medion warranty center in Germany (as Lenovo bought Medion, and chose Medion to handle all repairs on behalf of them). Since then, I have asked them multiple times for an ETA on when the parts are due to arrive and also when I can expect to get my laptop back - of which they have told me NEITHER. They keep saying they have requested an ETA, and they are waiting to hear back from the service department, but they never seem to do anything. (It's like they have taken my laptop hostage, haha.) As a engineering/computer science student, I find this insanely frustrating, as my laptop was basically my livelihood - for all my coursework, assignments, everything in short. It has been a miserable few weeks without it, and I don't even know when this whole farce will end - that's the most annoying thing!! -------------------------------------------------------------- Basically, I want to receive my laptop back ASAP - but I have no idea how to escalate this issue at the moment. Can anyone offer any suggestions? Any contact addresses/emails? Any letter/email drafts I could send them? Much appreciated, a very frustrated student EDIT: Apologies if this is in the wrong section, mods feel free to move as necessary. EDIT:

I have a Lenovo Z580 which I brought last year 04/09/2012 brand new and have used it without issues since. On the morning of 21/10/2013, I turned it off before I went to sleep at 4am. Woke up this morning, pressed the power button and nothing. Laptop doesn't turn on or give any indication of anything. Put the battery in, pressed the button, still nothing. Plugged it in with the battery and the battery light comes on and when I press the button it goes off until I release it. I've tried discharging (taking the battery and ac out), pressing the power button a number of times and holding it then leaving it for a bit, but still nothing. I contacted Lenovo direct this morning and they are refusing to look at it without charge as its out of warranty. I then contacted servers direct and they said they won't repair it without charge (basically your out of warranty). I asked to talk to the manager and was told he'll phone me back. I just received the call and he's said the same thing, even when I told him about the sale of goods act (he said it doesn't apply under their terms ) and that I'll take them to a small claims court to which he said 'you do that'. I'm a student whose tight with money at the moment so I don't know how to proceed, any help would be appreciated as I have coursework on this laptop which is due soon.

Hi all, I'm really hoping someone can help. I have had a laptop with BH for two years. It was sold to me as refurbished however the store manager who sold me it claimed it was brand new and there was a stock inbalance. Alarm bells should have rung and I should have insisted on a brand new laptop sold to me as a brand new laptop. I didnt have the OSC but I do have DLC. I previously had a problem with the screen and it was sent off under DLC and repaired. Great! Now days after this it began to switch itself off, then it completely stopped working to the point it will not even switch on. I bought a new battery, tried that. No luck. Spoke to BH who told me there was nothing they could do as I don't have OSC! My responsibility, meanwhile I have to continue paying for this item until Jan 2015. I took it myself to see how much it would cost to be repaired and was told it needed a new motherboard. Something that was not cost effective, it would cost in the region of £200-300. I'm just wondering where I stand, is there anything I can do. I have read and read, this forum has been great but I also now realise that because it was sold to me as refurbished, my rights are limited. Can anyone advise me on this? Thank you!

Good evening, My father bought a laptop from pcworld which to your credit worked fantastic up till this point. He purchased it in 2010 or around then and sensibly took out laptop insurance, (knowhow). He hasn't lapsed on a single payment and has never sent his laptop for repair until now. Before sending the laptop away, my father promptly explained the situation, that he is an IT tutor in college and uses it for marking. All seemed well. Originally on the phone he was told it would be 7 days or it would be replaced. Alas 7 days pass, no replacement, but a call to say they need additional parts. This is promptly followed up with a phone call from his wife, whereby he was told they will only abide by the old contract and they have 28 days to replace it. During this time, my mother has had to deal with a few members of staff and a manager or 2. She is disabled and does not need a member of management speaking rudely to her or being impolite. She is then told the 28 days would be up on Saturday 1st March 2014, so she calls again after being left more messages saying more parts are required. 'No Mrs storey, it is Wednesday 5th March'. Again after being spoken to rudely. She calls again today after being told they are waiting for more parts. And it would take it over the 28 day policy. She then requests the laptop is replaced using the vouchers after even more rude staff on the phone. Then she is told not only does she have to wait till Wednesday but there will be an additional 72 hours wait after the 5th for the vouchers to come through via email? And it will be at the same value in which the laptop was bought. Correct me if I'm wrong but 48 months of paying £10.00 a month is £480. She has already been told that the voucher certainly won't cover the original cost of the laptop, but I find it insane that they may well offer less than the money that has been paid over the years for the laptop cover. May I ask, is this how a situation such as this is meant to be resolved? Given my father has gone without a laptop for 4 weeks where he can't mark from home and his disabled wife has been treated horribly by customer services for weeks? This is not a direct rant at all, but an account of the situation as best described as possible. Thanks, Darren Storey

I have a Currys Whatever Happens KnowHow insurance policy on my laptop. I bought the laptop in September 2009, and have had no faults or claims until my son accidentally spilt coffee on it on the 10th April 2013. I didn't know this would be covered until I rang up and asked and they told me it was. So I took the laptop down to my local Currys store within the hour and it was sent away for repair. I was told it would be sent away straight away, but it was not. It was sent away 6 days later. This was one of the many, many lies I was told. I picked the laptop up 14 days later on the 24th April from the same store, and was told it had many items replaced like the mainboard, disk drive and hard drive etc and also that it had a full valet and technical check. The valet was a lie as it still had coffee stains from the spill! And the technical check must of been a lie as another new fault occurred! It wouldn't stay on longer than about 2 minutes. I tried to fix this using my knowledge but whatever I tried, the laptop just shut off within 2 minutes. I couldn't understand why this would happen after the 'technical check'. Okay I was quite annoyed but I just rang them up, explained, and took the laptop to the store the next day (25th April). On the day I returned to the store ready for the second repair, I explained the problem to the KnowHow staff and they didn't believe a thing I said! I just stood there in disbelief at what they just said to me. They tried to set the laptop up themselves, to discover that it did indeed turn itself off and wiped the smug smile off their faces. A normal member of Currys staff approached me also, and also couldn't believe what they said and even she knew more than the KnowHow staff did! They arranged for it to be sent off again, and funnily enough, collected it the next day. So I was told it was in store 4 days later on the 30th April and I got told that the fault was my battery and wouldn't replace the battery. Obviously they did something more if the fault was gone. But as always there was a new fault now! The screen was flickering and the speakers produced a crackling sound. I honestly wanted to throw the laptop out the window I had enough! I didn't bother trying to rectify the fault myself I just closed the laptop and returned to the same store again. Once again, I was approached by yet another member of KnowHow staff with the same old careless 'know it all' attitude. They're not alone as most of the Currys store staff are the same. They really need to sort their staff customer relations out! I got the laptop back on the 11th May and once again there was a new fault! The fan stopped working and overheated the laptop. I absolutely give up with KnowHow and there shoddy repair service. I returned to the store the next day and wasn't believed again and I just didn't listen to a thing they said. Obviously they don't understand how to relate to a customer, and they sent it off. I sent an email to Currys customer service during this time basically saying what this email says, and a few days after that a KnowHow manager rang me. He completely understood where I was coming from and had requested a write off for me once they received it. I rang up today to see the progress and was told that the repairmen refused the write off regardless of the £100's wasted on previous repairs. I have the multi-care policy and this means it has to be repaired within 42 days, and I'm at 38 days now since the 10th April when I took it in. I explained this to the staff on the phone and she told me I won't be granted a write off. She said it can be repaired 100's of times if they wanted before they choose to write it off. I still haven't received my laptop back. Where do I stand? I have had enough with Currys and KnowHow! I want a write off and they won't allow one regardless of these 4 repairs, the disgraceful customer services and lies I have been told! 38 days without a laptop now and I really don't know where to go from here.

Hi Im live in Scotland and looking for some advice. I bought a new laptop today. I thought it would be a brilliant new laptop to replace my old one. So I reserved one online then went to the curryspcworld store to get it. However I found that after trying to use it for 2 hours it felt horrible to use, with the touchscreen and keyboard. The only things I did in the end with it, was connect it to the internet wirelessly and go through the setup process in order to be able to use it. 2 thigs which are easy to reset, I've been told. When I tried to take it back, explaining that it felt horrible to use I was refused a refund. They said this was due to personal data now being on the PC and then to the packagaing no longer being sealed. A pc name and a name for an windows account is not personal data. Please can someone advise me on what I can do to get me refund? Thanks in advance.

My laptop has broken and won't turn on. Now my son spilt some liquid on it yesterday, I was wonder how easy would it be for me to get it fixed by apple. I have applecare on it but have read that apple refuse to fix any laptops that have been damaged by liquid. Will the sales of goods act help me or am I already fighting a losing battle?

Hi, could anyone offer some advice please? My daughter bought a secondhand laptop from our local cash provider store. She needed one with DVD drive for her uni work but when we got it home we discovered the dvds would not load. It also transpired that the battery would not hold a charge and it had a dodgy mains connection. When we tried to shut it down it took for ever.... She returned it to the shop a week later but they refused her a refund saying they would either try to fix it or she could hang on to it and save some money towards what it cost her in order to purchase a better one!!! The manager even tested the DVD drive and agreed it didn't work. She brought it home unsure of what to do and I took it back today to be told the same thing. I argued the point and was told to come back tomorrow when the manager would be in. My feeling is she should be refunded as the item is not fit for purpose but would like to be sure of my facts before I go back tomorrow.

Hello all. I got a laptop from a Currys PC World store in December 2012 with KnowHow Whatever Happens protection. When I was comparing laptops and remarked that the one I was about to choose had too little RAM, the salesperson said that more RAM can be added and installed in-store for £50, so this service was also bought. About a couple of weeks after the laptop was bought, it started freezing: the screen would become grainy and the computer would not respond to mouse clicks or keyboard input. At first, I thought that this was a one-off incident, but when it started happening more frequently, I took some videos of it and called KnowHow support. They walked me through uninstalling and reinstalling the graphics drivers. For about a week, the problem did not happen, but then it started happening again. I called KnowHow support again, and this time, they told me to reset the computer. They walked me through the process, and at one point, Windows asked me whether I was sure that I wanted to reset the recovery partition; I relayed the question to the support staff, and they told me to confirm the reset. I knew what this was going to do, but I followed their advice because I did not want them to say that it was broken because I failed to follow their instructions. When I logged back in, the recovery partition was empty, and the problem was still there. I took the laptop to a Currys PC World branch and described the original problem, and the new one: the recovery partition being gone. They returned it after a few weeks, saying that the issue had now been fixed. The recovery partition now had OneKey recovery files back on it, but the initial problem where the screen would become grainy and the computer would freeze was still there. I took the laptop back to them again, and it was returned, allegedly fixed. It wasn't. I took it back to them a third time, and reminded them that they had told me that if I take it back to them three times for the same fault, they would replace the machine. They said that they would try to fix it, first. Four weeks later, I phoned them up and put in a request to replace it because they are supposed to get back to me within that time. They said that even if they replace the product, they won't include the RAM upgrade. About two days later, they said that the laptop was fixed, and I went to the store to pick it up. After a few weeks of usage, I noticed that the screen problem was back. I still have the KnowHow protection, but it seems that whenever I take the computer back, all they are doing is claiming that the problem is fixed, without actually fixing the problem. I am not even sure whether they know the cause of the problem. I fear that if I take it back to the store, the same thing will happen again: it would be returned to me after some weeks, allegedly repaired, and I would find out later that the problem is still there. I would like to know what I can do about this. Are there any consumer protection laws that allow me to get a refund from Currys PC World for this faulty product and buy a laptop from a store like Argos that has a better reputation for good customer support? Thanks.

So long story short, I had two bad accidents in a day. I first dropped my laptop in the kitchen and the screen ended up breaking. Then while backing up my data my little brother spilled juice over it and the hard drive ended up failing then after that it wouldn't even turn on :/ I sent it in for repair and they gave it back to me today with a letter simply saying they consider the damage to not be covered by our Service Agreement. I'm suppose to write back to the Claims Investigation Department. What say do I have in this? Should I get someone to inspect my laptop so they can also back me up to prove it was an accident? Because I assume they don't believe it was an accident which is why they didn't repair it. I've written about 2 pages so far explaining what happened, I'm sure if I get a technician to check out the laptop it would help but I don't know how much that would cost or where to find one. Thanks,

Hi, I bought a Samsung laptop from PC World in July 2012 and after just 16 months the hard drive has developed a fault. I emailed the company and they say they will send someone to collect it for inspection for a fee of £50. If the fault is a manufacturing fault they will fix it and refund the £50 if it is damage caused by use and not their fault I do not get the £50 back. Is this legal?

Hi guys. I have a laptop with a broken screen, and I need to recover personal stuff (photo's etc) from the old hard drive, and then transfer them to the new laptop. Can you tell me what the easiest way is please? Thanks SOD'EM

I purchased my Dell laptop in January 2012 for £450. It only lasted until October 2013, then the fan gave up. I know it only had a one year warranty but I remember reading somewhere about an item being fit for use? I took it back to the store and Know How repaired it at a cost to me of £94. The service was terrible and it must have cost me a fortune in telephone calls. They customer service is none existant. I wondered if its too late to claim back the cost of the repair. I'm assuming probably not as I've already paid, but thought it was worth asking. I would never, ever buy anything from PC World again. Terrible product, terrible service. Any help very much appreciated.

Hi, I purchased a laptop from Currys then 29 days later powered it on to find the screen didnt come on. I went back into store to get refund/repair. I made it perfectly clear I would only take repair if it could be done within 10 days as thats when I absolutely required the laptop for; the "know how" staff assured me it would more likely be 7 days but definitely within 10, so i left my laptop with them for repair. 7 days later I phoned to find they had not begun to repair it, they were very apologetic and assured me it would be escalated to a senior engineer to be repaired and sent back to store within the 10 days. On the 10th day I called to find there "no notes on the system" about what had been promised and that they have 30 days to repair the laptop. I requested a refund and they refused. I was passed to a supervisor who informed me they would not refund me and would only offer to repair as I must request a refund within 28 days of purchase, otherwise I am only entitled to a repair. I informed then I had not used it at all within that 28 days and they could verify this as it would still boot with the "initial setup" process you must complete on new laptops. I have lodged a moneyclaim for the refund and they have responded that they will defend the claim. Please could you advise if this is worth pursuing for my refund or is the law not on my side here? Any advice is much appreciated. Best Regards

I have a Dell Inspiron 1750 and went to charge it just now using the charger that came with my laptop. It won't recognise the charger, therefore, won't charge. I've just put in another charger for the same laptop and it works. The first charger worked yesterday. Any ideas?

Hi, Starting separate thread for each debt per DX's advice CCA request printed & being sent Monday, then need to get started to see if anything to reclaim....

Hi, on the 31st July I purchased a Dell laptop from a 3rd party seller on Amazon. Since the very day I got it I have had numerous issues and have been on the phone to Dells' technical support constantly. They even sent a technician out to my house to replace a hardware component but they have been unable to fix it. They have now offered a replacement but have warned me that on taking this replacement, any further replacement or refund will not be possible because I did not buy directly from Dell. Obviously this is not fair and I have requested a refund. However, they have said this should come from the Amazon seller. I have contacted the Amazon seller and they will not refund the laptop as they say they hold no responsibility as my 1 year warranty is with Dell. It has become very frustrating for such an expensive laptop to cause soo much trouble. Could anyone please advise me on how I should proceed and am I able to get a full refund? After all I've been sold faulty goods that are not fit for purpose. Thanks in advance to anyone that can help!

Good Afternoon CAG, A customer has provided me a Dell Laptop to repair. The fault is most certainly a failing hard drive. Having done the usual diagnostics and attempted recovery it is very likely the drive will need replacing. The laptop has 1 year collect & return warranty on the laptop which expired mid July 2013. The fault was reported around the last week of August. The Laptop was purchased from Tesco Direct in April last year. Do you think I have a claim under the sales of goods act? I am happy to replace the drive in the laptop as is the customer as they need a quick fix. However I don't want to charge my customer unnecessarily if a replacement hard drive can be provided OR claim under SOGA. As the laptop only had 12 months warranty, it's a pretty poor show that it's failed in month 13. Considering I have other laptops here that have been running fine since 2006 without too many problems. Any advice appreciated. Thanks NS

My laptop had an accident back in June, and on giving it to the Whatever Happens team, it was returned unrepaired 15 days later. There was a letter stating that the damage was not covered by the agreement and the extent of the damage was inconsistent with the description of the accident. This was a case of accidental spillage of coffee on the laptop. I responded to the letter with a detailed description of how this happened, and asked to have the decision reconsidered. This was back on the 5th of July. Since then, I have been regularly calling them on the telephone and as soon as I state the reason for my call, I'm placed in a queue and my call NEVER GETS ANSWERED. The longest I've been on hold is 20minutes, beyond which it is impossible for me to wait AND have a normal life. Could someone please advise me on what the possible next steps would be? I have emailed the local Trading Standards office asking about how I can register a complaint against PC World/Currys, and Im waiting for their reply. Is there anything else I can do or have the government given CURRYS a free hand in this matter so that they can cheat customers of their hard earned money?

wonder if anyone can help, last Tuesday I took my laptop in to a local repair shop to have the fan cleaned, part of the service was also a hard drive diagnostic which I agreed to, I asked how long it would take and got the reply "probably tomorrow" reluctantly I agreed and left, when I returned the next day I was told that there was a problem with drive and it was faulty and they were trying to fix the problem and to come back later that day, which I duly did to be told that they couldn`t do it and were going to clone my drive drop in a new one and move all the data across and that it would take, surprise surprise until the next day, I went back the next day to be told that the clone didn't work and that a data recovery process was the only way forward which I had no choice but to agree to, however when I went back the next day the data recovery hadn't worked but I did have a new hard drive in the laptop, albeit with nothing on it apart from windows and my old hard drive in plastic bag, when I questioned how to get my data back the response was "not our problem, you should have backed it up" they also refused to put the old hard drive back in so I could do this, (they claim it might not boot) and refused to sign the receipt to say I had paid under protest. because of this company I have lost important business documents, personal documents, pictures and over £300 worth of downloaded music. I have since taken the old hard drive to another specialist who did a very quick check of the drive and could find no data on it whatsoever. what I would like to know is where I stand in relation to recovering this data and/or having the old drive put back in thank you

Hi all, please move this if it's in the wrong place. Need some advice on this one. To cut a long story short: Jan 2012 - HP DV6 purchased Feb 2012 - fan fails Nov 2012 - screen develops a flickering issue (cable) Jan 2013 - plastics damage caused by the repairs (chip/cracking) Mar 2013 - fan develops rattling problem - debris, possibly plastics broken off during repairs for the plastics It's really testing my patience now. Apparently I should have been offered an exchange when the fan failed in Feb 2012, but they said nothing about it. I had to send it in for repair, which was quite annoying considering it was a month after purchase. This is where it gets weird - the damage caused by the repairs after Nov 2012 don't count as a fault, and it's not covered by HP as a result (in terms of replacement or exchange). The only thing they can supposedly do is repair the laptop again, and to be frank I don't trust them not to screw it up even more. I can't escalate the case higher, apparently the customer relations department is the highest I can go. So I put it to you - where do I go from here? I've drafted the following letter and I'm going to send it to HP's UK registered office (some people on another forum helped me with it). Any suggestions? Dear Mr ---, I am writing about my HP dv6-6b08sa (S/N: ---) which was purchased directly from HP on the 9th January 2012. Around one month after purchase, the fan in my laptop failed (repair case ID: ---). On the 7th February 2012, I contacted HP via email and received a reply from a support agent. They stated that a replacement unit of equal specification from HP would not be possible, and that the laptop would have to be repaired despite my insistence that the laptop be replaced. This defect was repaired by HP and I received the laptop back on the 28th February 2012. In November 2012, my laptop had an issue where the screen would flicker pink when the angle was adjusted (repair case ID: ---). Again, I insisted on a replacement unit as a second major defect in less than a year had occurred and I was told this would not be possible. This defect was repaired by HP and I received the laptop back on the 31st December 2012. On immediate receipt of the laptop, I noticed two cracks in the plastics of the laptop on the right hand side hinge that was not present before the repair (repair case ID: ---). This damage occurred during the repair of the screen. I lodged a complaint with HP, and the laptop was taken for repair on 19th February 2013 and delivered on 28th February 2013. Despite this, another defect has occurred as of last week where a plastic part, most likely broken off during a previous repair, has caught in the fan and causes a rattling noise when the unit is moved whilst powered on. As per previous occasions, I have strongly argued for a replacement of the laptop due to continuing hardware issues and like previous occasions, was rebutted by the complaints department as it was not HP policy to do so. It is interesting to note that the support team told me that the last two issues did not count as ‘defect or fault’ per se, but rather as ‘human error’. This strikes me that HP was trying to wrangle out of any other action than a repair. In addition, I was told nearly a year later that in February 2012 I was entitled to an exchange but this was not brought up. In this case, I feel that HP has deceived me. I have therefore come to the conclusion that this product is inherently faulty and that your repairs fall below an acceptable standard. In addition to this I have not had any significant period of use of this product in the way it is designed. As a result, I demand a brand new replacement of equivalent capabilities or a full refund according to section 48B of the Sale of Goods Act. Failure to comply within a reasonable period of 30 days will result in a claim being filed at the small claims court so that I may seek remedy to this unreasonable situation. Any additional costs I incur due to this process I will also seek remedy for, and as allowed by the court. I look forward to hearing from you. Yours faithfully, scrlk

After a burglary, I had to get my laptop replaced at a cost of £900 or so. I went to Argos and bought it as the insurance company had given me a voucher for there. Now I had quite enough of problems and insurance, so when the NIVIDA graphics card kept closing down and then opening up the websites whenever it felt like it, I just left it. Got it in September 2010, and now it is just shutting down altogether, and taking an awful long time to do anything. I deleted everything I could, and then found I had loads of space and didn't need to delete. My question is, can I return this to Argos, as faulty, or is it Samsung I go back to, and will it be too late to take it back.

Hey, after nearly a year of having a green tint on my laptop screen(caused by a faulty cable, the screen and GPU are fine) I put in for a repair, howver, they were not able to fix it(as they could only find second hand parts) and sent it back. Its arrived and now the screen does not work at all, what are my rights with this? I phoned up and they offered to check the connections, but said that as the cable had problems in the first place, there's nothing they are willing to do.