Won a motorbike off Ebay on 30th May, paid via bank transfer the next day as Paypal doesn't offer protection on motor vehicles. Was described as fully working, just had an MOT. Got a courier to pick it up and deliver it, received it yesterday, wouldn't start, had to buy a battery charger, discovered battery is knackered so will need to be replace, there may be other issues but hopefully not. Where do I stand on this with it not being as described? Can I make the seller reinburse any repairs I have to pay for? Or if I really wanted to could I return it? Thank you.

What's the situ when you purchase something that has to be professionally installed by , say , an electrician and that item fails within the guarntee period and then you have to have to pay an installer again to have the new one fitted ? Are the supplier or maker of the product liable for your re-install cost? Thxs

Please can you help me? My sister bought my son a Play Station 4 (PS4) games console complete with 2 games from Very Catalogue of which she is a customer. She bought the PS4 April 24th 2015 to give to him on his birthday June 9th 2015.She kept the present unopened at her home and gave it to my son on his birthday. Unfortunately on opening the PS4 and setting it up, the PS4 is faulty and does not work so we would like to return it. My sister contacted Very so that she could return it to them but was told,that because the PS4 is out of the 28 day guarantee period that we must send it back to the PS4 suppliers.My sister told them that she bought the PS4 from them as a present and it was not opened until his birthday when we discovered that it was faulty. We contacted PS4 and they said that if we send it to them, that they would probably repair it or send us a reconditioned model.This we find is totally unacceptable! PS4 also gave us a reference number and said that it is easier for Very to send it back to them via their distributors. Very are refusing to accept the faulty PS4 back. My sister called Very again yesterday and is now awaiting a call from one of their managers. The PS4 cost £409.00 ( £412.95, included 3.95 postage) of which she is paying it off over 3 months interest free £137.65). The first payment has already been paid. My sister will pay for the console as she does not wish to have any credit problems. If necessary Very will have to refund her later on. From reading other threads about this company I fear a long and protracted battle ahead. So I would like to know how best we can move forward. Also in the meantime I have an unhappy son and a useless games console that doesn't work. Any advice would be greatly received,many thanks!

Hi , Not sure if anyone can help here however I applied for finance to purchase a machine. The finance was agreed and forms sent out for me to complete. Included in the forms was a certificate of acceptance for the machine stating it was in good working order. I called the provider to say I was signing for the finance but would not sign the acceptance until I had viewed the machine. After a month of delays the machine arrived however it was not as described. There were numerous defects and it had logged over 25% more hours worked than had been advertised. I called the supplier immediately to tell them it was unacceptable and to remove it from site. They apologised and promised to resolve the issues. They have not and I insisted they take the machine back as I requested in the first instance. I also informed the finance company on the first day that it was unacceptable and not to pay out any money as the deal was to be aborted. I have since discovered that they have taken payments from my bank. They insist I must maintain payments for the machine (which has since been removed) despite me informing them that it was unacceptable and to cancel the finance. In clause 1.1 of the finance proposal it states that if I find the goods to be defective, I must inform them within 5 working days. I did so within an hour. Am I within my rights to withhold any finance payment for this machine and can I claim my money back. I continue to hire a machine as the one I was purchasing was defective as well as having to pay finance on a machine I do not have. Any comment / advise welcome. Thanks in advance

Last Thursday we had a Dometic Freshjet 2200 air conditioner fitted into our caravan. This unit comes with heating, dimmer function and a remote control. The unit cools down okay, but on checking the heating function (1200w) there is a strong burning smell, a rattling noise and no heat. We have tried the heat function several times in the past week and it will not function. In addition, the unit has a light which can be dimmed using the remote control. This function does not work either. We managed to contact the supplier who in turn said that they would contact the manufacturer When there was no return phone call, we phoned them back to be told that the tech who could advise at Dometic was away on holiday! They said they woudl phone back this morning, but no call. It is nearly impossible to get through to the supplier as you always end up in a queue which is no joke if you are phoning from a PAYG mobile phone. We are not very happy with the unit considering it has a major fault from first use and another fault also from first use. We have contacted the supplier by phone and also have completed their Online query form. No happy with no resposne to either. The unit was paid for by credit card and the deposit was paid over the phone with the balance payable when the work was compelted! Please advise. Thanks.

We recently used Zen Internet to provide our business broadband service, however the service was extremely slow, unreliable and connection randomly dropping / losing connection. After 5 days and several hours of speaking to the tech support we gave up with the faulty service and cancelled. We have been charged £160+ for installation / activation which we have requested to be refunded. Unfortunately they are not willing to refund our money and have implied that the service provided was satisfactory and working. I managed to get them to email me the call log history notes for all of the support calls we have made and the tech support state several times there are different faults on the line and the 'speeds look exceptionally poor' Being B2B I presume we are not covered by the SOGA, would we be covered by the Supply of Goods and Services Act?

Hi, Hoping someone can point me in the right direction. I bought a camera from Amazon on 08/02/2013 a few days ago it stopped working, it is 14 months old. I know it is out of warranty, I emailed Amazon and that is all they said and told me to take it up with the manufacturer. I read about online about the Sales of Goods Act and emailed them back, in particular about working upto 6 years, but Amazon's stance didn't change. Just that they hoped they would 'see me again soon'? A bit about the camera: I bought it only 6 months after it had been released on sale. The fault was not known then. There is an inherent flaw with the camera, the manufacturer has never admitted so but independent experts and users do. Amazon have also admitted the problem is inherent in an email that they sent to me. There are several reviews/fixes/stories other camera owners have posted on the internet about their camera's not working. At all times the manufacturer has said the fault is not inherent, even if the camera is in pristine condition. Many have returned their camera's to the manufacturer, who always blame the owner for nonexistant miss-use or damage. From what I can find online it seems like a high percantage, if not all, model of this camera are effected. At this point I believe Amazon are trying to fob me off, any help or suggestions would be appreciated.

Last year at a show in Oct we ordered a Kampa Air Ace porch awning with an electric pump for our caravan paying for it with a Barclaycard. We changed our minds the next day and ordered a bigger awning plus an awning carpet paying the balance with the same card. The awning and carpet arrived in November. We were only able to erect the awning at end of November for 1 night and all seemed well, however on first use we found the carpet to be faulty and returned it. This was exchanged for another type of carpet. Both carpets are "custom made" in bulk for this particular awning. The electric pump only arrived in late February so we could not use the awning in between as we both suffer from arthritis and pumping up the awning by hand was difficult and painful. We then used the awning again over Easter and then noticed quite large marks on the roof in the centre of the awning which only shows up in a certain light. Another mark was a large X with the number 2 next to it. We tried to brush it out but to no avail. We also used the curtains for the first time and found one to have a broken clip. We then used the awning again 3 weeks ago and one of the other curtains on second use had started to fray at the bottom as the stitching was coming apart. We also noticed that we had heavy condensation in the awning. We do expect some but not to the extent where you touch the awning roof and it is like an Amazon forest rainfall inside the awning. We also has some heavy rain and this gathered in a large puddle on the roof of the awning and the concern here is the weight of the water stretching the material. We had to keep emptying the area every hours. Luckily we were at the caravan as if we had been out for the day, who knows what may have happened. We have approached the supplier who has bent over backwards to help us however the manufacturer cannot supply replacement curtains until later in the year when the caravan season has ended for us and neither can the manufacturer supply a replacement awning until later in the year as it has to come from China. BTW there is a label on the awning of the Union flag with the words "Designed in UK" which could possibly be construed as being manufactured in the UK. As we think waiting several months for replacements is unacceptable is unreasonable and even then the replacement may suffer from condensation or water pooling on the roof, the supplier has agreed to take back the awning only at this point for an inspection but how will they test it for pooling on the roof and condensation? At this point all we want is a refund for the anwing and other associated items. Is this a reasonable request even if they inspect the awning and cannot actuall "see" any issues like the water pooling and condensantion issues. Many other people have complained about the latter two issues and a Google shows up these issues.

i bought a car on 30th of march from a dealers in leeds i went to view it, i tried my best to look as im no expert we noticed slight smoke from exhaust we asked him and he said it was due to the repairs he had done and it will wear off after a few days with it just passing its mot i believed him as i presumed that the mot means its road worthy, after the 1st day i noticed the tyre tread on left wheel was completely worn down on one side and after 2 days the engine management light came on so i text the man and no reply i left it a few days and the problem was appearing now physically it was dragging and not picking up speed so i rang him this time and basically he said you bought the car its not my problem its yours im not doing anything for you or that car. so i text him and told him what problems the car had and how when he sold me it it was not roadworthy and that i will report him to trading standards if he will not offer to repair or replace and he basically said see you in court mate. so i had no choice i needed the car to run so i had to go to a different garage upon looking he noticed the front part of the exhaust was falling apart and on diagnostic it showed the coils needed replacing, i fixed the exhaust and left coils as not enough money to pay for it, after 3 days i returned for the coils replacing the mechanic had found he had fitted old reused cheap coils and old reused cheap spark plugs and the valve stem oil seals are failing, so basically ive bought a car that is useless as its only a vauxhalll astra 03 plate... the mechanic did what he could and flushed it out changed oil and coils etc but he said its only going to last 2 months max. im devastated as a single mother id saved up 600 to buy my first car and i might as well of thrown it away and not only that had to spend 300 on top of that to fix. what can i do? i know i have rights but how hard is this to pursue and how much extra will it cost i dont want this person to get away with this. any advice please is appreciated.

Bought LCD for £350 from Homebase/Argos. It is not working anymore. Now, i believe i am covered by 6yrs under SOGAct:?:. Trouble is i do not have receipt duh ! -it is somewhere because i never throw away but you know when you try to find something . .....and i don't know which credit card i paid with . Now i recall discussing with work colleague my new tv purchase around New year -i'm sure delivery was around xmas .Good thing is i have found link to the tv offer - but that is posted 10th Jan 2009 -so that sort of fits - but is a bit askew. But puts it at just over 5yrs I emailed Homebase told them i do not have order number .......they replied " please give us order number so we can investigate" Later they emailed "we have tried to locate your order under the details provided but have not been able to do so. Can you confirm if the address of is the full delivery address? If so can you provide your proof of purchase and we can look into this further." lord if i had proof of purchase........ Now if you belive some peeps i don't even need proof . Just pop down to argos and get a new replacement of similar value And lets say that is nonsense then does my Credit Card protect me ?

Up until this evening Apple had always been a brand that I trusted and had always had confidence in purchasing products from them. I have had my Iphone 5 for just over 2 years now and a few months ago I started to notice serious problems with the battery life. It would show that it still had 20 percent charge and then suddenly just run out. I got caught out quite a few times because of this. I decided that I needed to get the battery replaced. After some research I was really pleased to discover the following; https://www.apple.com/uk/support/iphone5-battery/ Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range. If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge. Eligibility If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program. Finding your iPhone serial number is easy. See how. Replacement process Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order. Please call your service provider to confirm that battery replacement service is available on the day you visit them. Apple Retail Store - Make an appointment here. Apple Technical Support - Contact us. To prepare your iPhone 5 for the battery replacement process, please follow the steps below: Back up your data to iTunes or iCloud Turn off Find my iPhone Erase data and settings in Settings > General > Reset > Erase all Content and Settings Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair. Additional Information Apple may restrict or limit repair to the original country of purchase. For iPhone 5 devices purchased in EEA member countries, service is available in other EEA member countries. If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund. This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 5. The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit. I tapped in my serial number and I was really pleased to discover that my phone was one of the models that was affected. I therefore booked an appointment at the Genius Bar in the Apple Store at Lakeside for 8.50 this evening. We arrived on time and spoke to one of the advisers who checked my name off on his Ipad and asked us to take a seat. We then sat there for over ten minutes seeing loads of their staff coming in and out of the repair area but not one of them acknowledged us. Eventually Richard asked one of them how much longer would we have to wait and we were told that someone would be with us in a few minutes. A young man came out and I explained to him the problems that I had been having with my phone. I also informed him that I had checked on their website any my phone had one of the serial numbers that are eligable for a free battery replacement. He then advised me that he would get one of the repair staff to have a look and would be back with us in a few minutes. When he returned he had a rather serious look on his face and told us that he had bad news as the water damage indicators on my phone are red and this would mean that they would be unable to replace the battery and my only option would be to purchase a replacement phone for £179.00 !! I was fuming. I pointed out the fact that my phone is in perfect working order and the only reason I came to the store this evening was due to the fact and that Apple had stated that the battery that had been supplied with my Iphone was faulty. I was then told that they could not carry out any work on my phone due to the damage. I then asked them if they were prepared to simply give me a new battery which I could get replaced elsewhere but they refused as it was against their rules ! I then asked to speak to the Manager who told me exactly the same thing. However, he was prepared as a gesture of goodwill to reduce the cost of a replacement phone to £120.00. I told him that I was not willing to accept this and I asked him to show me where it stated that the battery could not replaced. The Manager then pulled up another document that quoted their policy on changing batteries. I then pointed out to him that this was not referring to faulty batteries that had been recalled by Apple. As you can see from the document in bold above it makes reference to a broken screen but there is no mention of water damage. I think that their Customer Service is a total disgrace !!!! .

I bought this car from a dealer in January (almost two months ago) and noticed the car emitting blue smoke from exhaust and later on from dashboard. I can only use the car on weekends therefore it took me so much time to notice this issue. The ABS sensor for one of the tyres also started malfunctioning within the first month (almost 300 miles) and the dealer had changed one of the ABS sensors before I bought the car so it could be the same tyre's sensor going faulty. I took the car to Halfords via my warranty provider who so far only confirmed the ABS sensor fault (it had taken me 5mins to find this out using my code reader) and need more time (and money of course) to find out what exactly is causing the blue smoke however they might strip off the engine. I had contacted my dealer almost 4 weeks (driving the car for the 5th or 6th time) after the purchase date and clarified my intention about the refund however he encouraged me to take the warranty route first but obviously after finding out what the faults are I wouldn't like to own this car any more. So far I have driven the car almost 500 miles, could anyone please advise if it is still reasonable to reject the car or shall I only insist on repair?

More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted. About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007. The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers. Energy suppliers are contacting customers with the faulty meter settings to arrange a refund http://www.bbc.co.uk/news/business-30214471

I purchased online a PS4 from John Lewis which is till under 2 yr warranty(it is just over 1 yr old). One of the sticks on the controller has become loose and makes characters difficult to control. There is no damage on it I phoned John Lewis and they told me to contact Sony. I contacted Sony and they told me they only deal with 1st year of warranty and referred me back to..... John Lewis . After i complained ,John Lewis contacted me and told me take the whole console to one of their stores for testing . Now, shouldn't they should arrange for a courier to collect it from me ? - as other companies have in similar situations .

Greetings, Posting on behalf of someone else. A TV was purchased about 9 months ago from a trader on Amazon.co.uk. TV has now developed a screen fault. Seller is not perfoming very well... Somewhat rude on the phone. No returned calls as promised. No replies to emails. Arranged for their engineer to visit but instead a courier arrived and was unable to take TV as was not packaged (Understandable) Rearranged for courier to return - Did not show up. Advised by courier company that arrangements had not been made. Further phone calls are advising that this is not their problem and they are doing us a favour as the TV is over 10 months old (It's not!) Any advice where to go from here? Thank you.

From my recent experiences with Overclockers UK, it would appear that they have a policy NOT to issue refunds on the outgoing shipping charges in the event they sell you a faulty item. I purchased a new computer display on Friday 13th (should have known better!), which arrived the following day. This display was touted as being extremely accurate in colour expression, which is one of the reasons I opted for this model. It was only released a few weeks ago. http://www.overclockers.co.uk/showproduct.php?prodid=MO-211-SA The display itself had terrible backlight bleed and it's colour accuracy, probably because of this, was awful. [ATTACH=CONFIG]56098[/ATTACH] I spoke to Overclockers on the Monday to arrange a return and full refund due to the fault. To their credit, they did arrange to collect the item the following day. I since picked up a much better screen at around half the price. Yesterday I received an email from Overclockers informing me that I would be refunded in full, less my shipping charges of £20.70. When I rang to query this, I was told that the shipping component was a seperate service that had been supplied and it was not Overclocker's policy to refund such charges - even when the goods are faulty. (N.B. They agreed the backlight bleed was really bad). There is nothing in Overclocker's T&C's that states this. Regardless the Sales of Goods Act states that a full refund should be given, including postage costs and any other losses that have been incured as a direct result of recieving faulty goods. Had I simply changed my mind about the display (i.e. if it was not faulty), then I would have still been entitled to the basic cost of getting the item to me as per the Consumer Contracts Regulations 2013. Overclockers' T&C's state something similar. However, when presented with this information I was still refused a refund. Furthermore I was refused a conversation with the manager, even though the advisor himself had consulted with him/her only moments before. Again, something along the lines of "Company Policy". Only after repeated insistence that Overclockers would be breaking the law should they not provide a refund, did the adviser apparently receive a "thumbs-up" from his manager to "authorise a refund in this instance". Great - but it would still appear the company stance is not to provide this automatically for other consumers! Incidentally, the display itself is now listed at a £60.00 reduction for "this week only". Wonder why... ----- Sadly, I did record the conversation using a new app on my phone but the record quality is terrible! If I can clean it up I'll try and post it on YouTube.

Hi My son bought an Advent laptop from Currys around April 2013. In October last year it developed a graphic card fault and he took it back. The store told him that it was out of warranty and it was a chargeable repair. He thought fair enough and, not being able to afford it, left the store. I was telling a friend about it last month and he said to get it independently tested to see if it was an inherent fault. If so Currys would have to arrange a repair or replacement under the Sale of Goods Act. That's now been done and the report says it was an inherent fault. The store said to contact knowhow which my son did. They say they have to test it and it will cost £60. My son told them he had an independent report saying it's a manufacturer fault but they stll insist that they will charge £60 before taking the machine back. If its a manufacture fault they will refund the £60 He's worried that if he pays the £60 they will say it isn't a manufacture fault and I agreee as I wouldn't consider Currys the most independent of people. What are his rights please

I purchased a 8.4 Inch Book Cover for my Tab S. The 2 poppers on the back have come away from the unit and sadly means it will no longer connect to my Tab S. Ive had this less than 2 months. I approached CPW to help sort out the issue and I was told as its outside of 28 days, they said as there was a limited warranty for 3 / 6 months, I was to contact Samsung. So i spoke to Samsung and they said the Warranty lies with the retailer... So I rang again to someone else at Samsung who said the same thing. So I went back to CPW and yet again they referred me to Samsung. I sent a complaint email to them and yet again they've told me to go to the retailer yet again. The complaint email was sent to the MD of Samsung UK and their support team. They have now come back with this again... What is my next step?

Long story but bear with me. Firstly £750 might not seem like a lot of money but to me it is. 26/01/15 Daughter and her Boyfriend and my Son all went with me to look at a car from a trader. The salesperson showed me round the car which was clean but a bit untidy inside. No bother a good valeting will do the trick. I was invited to take a test drive around the block but I struggled because I hadn't driven a manual for over 2 years. Car struggled a bit on take off which I thought was down to me. On returning to the compound the salesperson invited my family into the garage to look at the car with me. Whilst there I noticed (for the first time) a light was illuminated on the dashboard. I asked the salesperson what it was. "Just a service light to indicate it needs servicing". Who am I to argue with a motor trader employee. I also noticed a crack about 8 inches long in the windscreen. A defect that had not been noticed by the salesperson or the owner. I negotiated a discount of £50 for the new windscreen (my excess was £75 - dope!). The original price was £800 so I got the car for £750. A bargain (I thought for a 54 plate car in good nick). I was given a receipt with intelligible writing on regarding the sale. Drove home - stalling twice! Again I blamed myself. Decide to give the car a service (as I always do when buying a car). Bought the service items and waited for a friend to help by supplying trolley jack and ramps. He wasn't available until Wednesday 4th February. He turned up ready but before he started he noticed that this "service" light, as I was told, was the engine management light! "Take it back to the garage " he said. Sold as seen I said. No such thing he said get it back. Called trader; owner on holiday but his colleague (a lady) listened to my problem and suggested I take the car in for a scan the next day. I took my "mechanic" friend with me as witness. The lady greeted us and explained the garage mechanic was on his break. She asked me how long I had the car. I told her 10 days. "Nothing for you to worry about" she said. After half an hour the result of the scan came. She gave me a scribbled note telling me to go to an auto electrician to have the car scanned properly (?); apparently their scanner doesn't pick up everything! "why should I pay?" I asked. "sold as seen" she said. (oh that old chestnut). She advised I rang the owner the following Monday. On the way home the power steering cut off twice and I had to restart the car. I put the a/c on and the car kept stalling until I turned it off again. Got the car home and I haven't used it since. The next day i remembered something about the "sold as seen" excuse so i researched the net. Trading Standards and CAB both say there is no such thing as sold as seen. Both also say that if I decide that the car was not fit for purpose or as described I had the right to ask for a full reimbursement. I rang the trader and spoke to the same lady who I met the day before. I advised her of my right to cancel the contract and asked for a refund. She said she could not authorise a refund and that I had to put my request in writing. I duly did so. i sent the letter recorded delivery in time for the owners return on Monday (today). I rang the owner at 16:30 today (the letter was signed for at 10:35 by him. He hadn't read it and asked me what it was about. I explained all of the above. his response is "the vehicle was sold to you without any inspection or any work carried out or any intention of any work being carried out". Isn't that the same as "sold as seen"? But posher? He would not listen to my complaint of wrong information by two of his employees. He just kept repeating the above statement. My question: have I been a fool or is he wrong? Give yourself a medal if you've read this without falling asleep. Your thoughts are greatly appreciated.

We purchased an Aqualisa Vitalise SLX 8.5kW shower as part of a bathroom suite March 2013. From then until about 6 months ago it worked fine (Max temp on setting 3 of 45°C) 6 months ago it started intermittently not heating up to full on 3rd setting (Max of 36-37°C). We just got on with it, having other things to deal with. The fault is that: Setting 1 does not "click", and does not affect water temperature. Setting 2 "clicks", lights dim slightly, and water temperature increases. Setting 3 does not "click" and does not affect water temperature. Therefore i'm guessing that Setting 1 switches on one heating element, Setting 2 switches on a second, and Setting 3 switches both on. (Hence why 1 and 3 don't work). We eventually had time to research the problem (November 2014) - these showers were recalled in Dec 2013 due to risk of electric shock. We contacted the company who said that if it was not leaking then it was not eligible to be replaced under that recall. (http://www.electricalsafetyfirst.org.uk/product-recalls/2013/12/aqualisa-vitaliseenergy-electric-showers/) We then contacted their technical support who sent an engineer to investigate, who turned up with a whole new (?refurbished) unit, and fitted it. He said that due to low local water temperature and it only being an 8.5kW unit, the shower may not reach the maximum temperature. He left with the shower not achieving more than 36°C, having lowered the house water pressure slightly. Having investigated more thoroughly since, it appears that this replacement shower ALSO has the same problem our previous one had. Throughout winter 2013 the shower worked perfectly. Question is, who do we chase? Since Aqualisa replaced our previous unit, does the Sale of Goods Act apply to them?

So i've purchased a 2nd hand BMW320i from a dealer. All was good until recently the car starts jerking violently. Ive sent it to KWIT- FIT and they couldnt find where the problem is, hence they advise me to bring it to the BMW manufacture. After the diagnostic test, they quoted me a 1600pounds replacement fee!!!!! The car was 5xxx pounds. Ive purchased it in october, and drove less than 3000miles. I've also tried to call the dealer but they refuse to take up any responsibility. The BMW manufacture told me the ABS wheel sensor for both rears and the rear drive shaft was corroded. I would like to get some advise as to what i should do!!!i am just a student and this replacement fee is a HUGE burden for me P.S: isit normal for the Rear wheel sensor or the Reer shaft to get corrosion? As its the interior of the car, could there be any other possible reasons leading to the corrosion?

The company that I bought a prebuilt computer from last summer have determined after much back and forward correspondence that the graphics card is faulty and should be replaced under warranty. I have enquired about having it replaced with a different card from the same manufacturer. Now, this is a card that is both newer and superior to the one I currently have. It is however, at worst, of equal value to my current card as of today and I know for a fact it is of considerably lesser monetary value than my card was at the time of purchase. They currently include it as standard in computers several hundred pounds cheaper than mine was. Despite this, they describe it as "an upgrade they will need to discuss". This to me implies they will want money for it to make up a difference in price that doesn't exist. Am I entitled to have this as my replacement item? If anything it is technically me who will be out of pocket, not them.

We bought a gas oven before Christmas which goes out after about 15 mins or so It hasn't worked correctly since it was installed . We've informed the retailer, and the manufacturer has sent an engineer twice and replaced parts under the warranty and it still goes out. We fitted the oven at our cost which was fair enough and paid for the cooker by debit card . We have rejected the appliance as unfit for purpose , the engineer they sent says there's nothing more he can do with it. the retailer has said they will refund us as neither they, nor the manufacturer can supply us with another alternative replacement (why would we want the same one again after new parts have failed to solve the issue). We've phoned them several times and feel we are being stalled and held to ransom with delay tactics . They keep trying to involve the manufacturer , but our contract is with the retailer and we've told them this . When I ring them back tomorrow I think I may be told to have the thing uninstalled and shipped back to them before I get refunded ... more delays . We've had no cooker since before christmas and don't have a microwave having to use other peoples ovens when needed. My question . I have told them we want the installation charge reimbursed . Am I correct to do this? they say their terms and conditions say they don't have to do that . if that's so you could spend as much on fitting and removal as on the oven if this is a retailers policy and you were unlucky enough to get another dud appliance and who should pay the return shipping cost ? I believe the sale of goods act says they should if it's faulty ? The problem . They have my £400, I own a faulty oven which is no use and paid a gas fitter to install. They seem to be holding the cards. This is why I think they seem in no hurry to sort this any time soon. It's taking up too much of our time now and is becoming stressful . Not to mention being without an oven since before christmas and spoiled food because the oven has gone out before it's cooked !

I recently purchased a Playstation 4 for my son for Christmas from my mothers catalog company called Kays. We bought it on credit at £500 over 32 weeks and have paid the first instalment. My son was unable to use it for four days during Christmas as the Playstation network was down. We have now set it up for him to find that the disk drive is faulty and will spit out the game disk or not accept it at all. I contacted Sony who after troubleshooting this with me agreed that the unit was faulty and that they would accept it for repair. I know from working with repairing computers and consoles that sending this back to the manufacturer can take weeks and often months to get it back. Beside that I feel as it is supposed to be brand new I didn't want a repaired console, I wanted a new working console, especially as I have paid £100 more than what they cost in the shop. I asked my mother to contact Kays and have them collect it and replace it. My mother did this and was told that we must return the unit to Sony as they will not accept it back if it has been plugged in, faulty or not! I feel this is outrageous as we did not buy it from Sony and have no contract with them and I have never been told I can't return goods less than 30 days old that don't work correctly and get a refund or replacement. So I wonder can anyone tell me if goods bought on credit from a catalog are subject to special terms where the creditor takes no liability for the goods they supply? I appreciate any help here as Kays won't budge.

My tumble dryer was delivered by Knowhow on 8/12/14. It worked was. When I tried to use it on 14/12 it would not work, the flashing lights indicating a problem with the thermostat. Currys are now refusing to do anything about it as the dryer was placed in my garage & blame me for misuse. There is no mention in their online specifications that the appliance should not be used in an outside building. The appliance is obviously not fit for purpose or of satisfactory quality as it broke down within 6 days. I'm now left with a useless dryer & Currys refusing to do anything about it. Surely, they are breaking the SOGA? Any advice would be appreciated. Janine