We bought a gas oven before Christmas which goes out after about 15 mins or so It hasn't worked correctly since it was installed .
We've informed the retailer, and the manufacturer has sent an engineer twice and replaced parts under the warranty and it still goes out.
We fitted the oven at our cost which was fair enough and paid for the cooker by debit card .
We have rejected the appliance as unfit for purpose ,
the engineer they sent says there's nothing more he can do with it.
the retailer has said they will refund us as neither they, nor the manufacturer can supply us with another alternative replacement
(why would we want the same one again after new parts have failed to solve the issue).
We've phoned them several times and feel we are being stalled and held to ransom with delay tactics .
They keep trying to involve the manufacturer , but our contract is with the retailer and we've told them this .
When I ring them back tomorrow I think I may be told to have the thing uninstalled and shipped back to them before I get refunded ... more delays .
We've had no cooker since before christmas and don't have a microwave having to use other peoples ovens when needed.
My question .
I have told them we want the installation charge reimbursed .
Am I correct to do this?
they say their terms and conditions say they don't have to do that .
if that's so you could spend as much on fitting and removal as on the oven if this is a retailers policy
and you were unlucky enough to get another dud appliance
and who should pay the return shipping cost ?
I believe the sale of goods act says they should if it's faulty ?
The problem . They have my £400,
I own a faulty oven which is no use
and paid a gas fitter to install.
They seem to be holding the cards.
This is why I think they seem in no hurry to sort this any time soon.
It's taking up too much of our time now and is becoming stressful .
Not to mention being without an oven since before christmas
and spoiled food because the oven has gone out before it's cooked !