Hi there, Today I was instantly dismissed following an investigation into alleged gross misconduct. The misconduct in question was uploading several photos to facebook (stupid I know!) but other employees in the same store have done the same offense and not had any disciplinary actions. Previous to this I have not had anyone talk to me about the social media policy nor about the inappropriate nature of the photos. I am going to appeal but I was just wondering if anyone had any ideas on how to word my letter or even what to include? I'm totally at a loss! Thanks for any help! Scarlett.

My wife has 2 charges which is against the house, we were separated when this happened, I moved back in just before the house was re processed, she is living somewhere else, and I was wondering if I am still liable for her debt or if it will work 50/50, any advice on this would be most helpful

I took out an unsecured personal loan in the amount of £10k with Northern Rock in June 2006 and since October 2008 have been on a reduced payment plan with them - monthly payments should be £204.00 and I am now paying £110.00 pcm. I have maintained these payments religiously but did receive a phone call from them last week stating that they could put a charge on my home if they so wished. They also informed me that the PPI I had on the loan does not cover me for anything as I have a mental health problem and so cannot claim. There was a payment of £2,480.60 Loan Protection on a statement that I received from them this month - the only statement I have ever seen regarding this loan. Currently my balance on this loan - according to them - stands at £8,820.99p which I don't understand either - seems like I've not paid anything off. I want to reclaim the PPI from them but do not want to "muddy the waters" a nd end up with them putting a charge on my home - it's recently been paid off and I need this PPI money to buy my husband an electric scooter as he cannot walk. Any advice on what to do would be appreciated.

Background. My Mum was being cared for by a local authority using contracted out care. The copany did not always turn up on time, stay the required time, or even turn up at all on many occasions. To compund the problem they falsified records to suggest they had. I complained but nothing was done to resolve the problems. I stopped paying the care bills to make them take notice. They didn't notice until I pointed it out. Mum passed away and I was the executor of her estate. Mum's bills consist of many elements of care, only one part (the subcontract part) which I have an issue with. I want to pay the rest and discuss/negotiate the bad element. The local auithority refuse to separate out the bills saying I owe all the bill. I have offered several times to pay the parts and discuss the rest. I'm being taken to court, the Chancery Division no less, for the whole bill, ~£5k. I have applied to defend the claim and have now got papers suggesting that it wil be fast-tracked. I'm not sure what my next step should be, any help gratefully received. Thanks

Hello, On the 25th November at 19.05 (after dark) we parked in a little car-park opposite Wickes in Hove which is on the Davigdor Retail Park. The small car-park had had a large re-cycling bin unit in it, plus other re-cycling bins. The car-park was marked off from the road by a series of yellow hoops. There were no signs to say we couldn't park there. There are other car-parks nearby which do have little yellow signs. see picture 01. Using Google I was also able to show that there are no signs at all on the entrance side of the car park we were in see 02 When we got back, we noticed that there was a small yellow sign behind the re-cycling unit, in a shady place under a tree so it was not lit up by the street lights, which said that we were not allowed to park there for more than 2 hours. I can't remember what the notice said exactly .. ie was it a penalty charge or a parking charge which they were threatening us with if we stayed longer. I'm going to ask my son to pop round and photograph the sign for me, and to check for any other signs. Photos 04 and 05 show the siting of the notice behind the large recycle and under a tree. I have received a PCN from ParkingEye. To start with it is not addressed properly as it does not have my name correctly, having used part of one of my middle names as a surname. It says it is a parking charge notice for Davigdor Road Retail Park It says the signage is clearly displayed at the entrance to and throughout the car-park, but, as you can see from the photos, this just isn't so for the car park I was in. The car was driven by my husband and I who are both insured to drive it. I am its keeper. Does the Protection of Freedoms Act schedule 4 affect my case? I don't know who owns the land. The point I took image 01 from Google is public road.

Hi Apologies if this has been posted before but I have been looking everywhere for advice as to where I can make an official complaint against Wonga. They have a couple of suggestions on their website but I dont reckon they are impartial (with regards to the FOS I am speaking from experience of making a previous complaint against another company so not sure if they will respond in the same manner). I sent a formal complaint to Wonga yesterday but due to the nature and the stress it is causing me I want to see if I can take it further. Anyway this is the complaint letter that I sent to them: Dear Sir/Madam I would like to make a formal complaint. I wrote an email to inform Wonga of my financial difficulties on the 4th June 2012. A repayment plan was agreed on the 6th June 2012 of £400 over three months. I sent an email on the 15th June 2012 to confirm that I had made payment of £400 with my name as a reference. The details I got on your website. I receive an email on 17th June 2012 which says the following: Dear customer, We are here to help, so please call our friendly collections team as soon as possible on 0844 842 9109. Our office is open Monday to Friday, 9am to 10pm, and we look forward to discussing your account and trying to help find a solution for you. If you are able to pay any sums and don't want to speak with us then please remember that you can pay some or all of the outstanding balance at any tie by visiting the My Account section of www.wonga.com and choosing the Repay My Loan option. You can also select or add an alternative card there and make whole or part-payments at any time. Alternatively you can pay with your primary debit card using our automated payment line on 0845 862 1439. We are here to help though so if you need us then please call. Kind regards, Collections Department 0844 842 9109 Wonga.com I then receive emails (attached) on the 18th, 19th, 20th, 22nd, 24th, 26th and 29th stating that payment has not been made. I also received a text yesterday and a phone call today at 10.20am. I have made phone calls on the 18th, 20th, 22nd, 26th and the 29th to explain that I made payment on the 15th. I was told yesterday that it maybe because of the recent banking trouble with regards to systems not being set up. However it’s been two weeks since I made payment and I am receiving emails which make it sound like I am ignoring the situation. Also if your company is having problems an email or suitable feedback should be published somewhere. I sent a screenshot to prove I had made payment and I am getting hassle from your company which is causing me emotional and mental distress. So much so I am seeking legal advice as to how I can handle this as I’m sure that what you are currently doing is harassment and a bullying tactic. Please could you look into this and stop sending me missed payment emails as I am making payments to your company . Regards Any help would be appreciated Thanks

Hi this is my first post on CAG.I have however scoured your pages many times and used the information you provide to good effect reclaiming many thousands in charges Alas the golden years are now behind us. I worked for TSB bank 1988 to 1999. I have started a letter to reclaim charges applied to my partners account from 2009 to 2013. Many appear straight forward eg returned dd or informal od charged when funds deposited on the same day or £25 charged for a £15 informal ovefdraft request. The next part is aclittle trickierand therefore I would invite opinions and comments with regard to bcobs, charges etc. In the explaination of hsbc charges it expliakns that items are not automatically returned but each time an item is presented for payment it is considered before a decision is made and when a decicion is made there may be a charge accordingly. In a recent communication online to hsbc re a formal overdraft Iivreceived a respose whichcstatedvthat a marker was put on the account in 2010 which precluded any form of lending and the marker would be reviewed on an annual basis. I have checked the statements and since the marker was put on the account no obe informail overdraft has be3n granted and any direct debit presented have been returned even when funds deposited on same day. It is my belief that this marker overides all decisiohs to pay items when presented and insufficient funds availiable and is in conflict with hsbc promise not to automatically return items and to consider items as they are prevented. But would this be considered unfair under bcobs.

Hi all I am still muddling through various debts ect... But in November 2013 contacted CAP ( christians against poverty ) who took over all my affairs ! They did income/expenditure and gave me details of how much I could have for shopping and all the payments that they would be making on my behalf... which was initially good..They advised me that I should get a DRO....Have to save up for that !!! CAP advised me in Nov to stop my direct debits that I had set up with British Gas for paying gas an electric bills...ect. They set up a standing order in November to take money out of my benefits..And they would pay my various bills ect... but up till today have not paid out to anybody!!! Not for gas/electric or rent arrears ..And now British Gas have wrote to me to tell me they are applying for a warrant to fit prepayment meters for both gas/electric !!!!! Naturally I am beside my self with worry !!! I have rang cap and told them this, they are saying dont worry they will contact BG and tell them they are going to start making payments,but so far this whole week when I have rang CAP they say they have not been able to spaek to BG.. So as I dont want prepayment meters I said I would borrow money and pay my gas/elec arrears,and that they can then start paying them the amounts they have decided I can afford.. But I have been told I cannot do that as they are going to do a DRO ! And they have also told me that as I rent my home they cannot stop my landlord taking me to court to evict me ,even with a DRO.. I am so confused ,I was hoping they would help me,but I am in more of a mess than before !!!! I want to know can I stop my DRO I have not paid the £90 fee..

I had a recall repair to my samsung fridge freezer following a safety issue highlighted on their website. The adaptation was a new defrost sensor which was carried out by a authorised engineer sent by samsung on Monday 23rd dEcember. When I returned home from the christmas celebrations on Saturday 28th December, the temp reading was -26 but the contents of the freezer had defrosted. The same engineer came out the following monday and stated that the "refrigerant leak" which was the cause of the failure was nothing to do with the original call out. The leak occurred on the heat exchanger inside the fridge awhere he had carried out his repair on the monday. Both Samsung and the engineers state that they are not responsible. Do I have a claim for any loss of food and compensation for having to rplace the appliance. The fridge was 6 1/2 years old but according to one frige manufactirer following a survey fridge freezers should have a life of 10 years 9 months. I am not asking for a new appliance, but compensation for the shortened life of the unit ( approximately one third). I look forward to all the replies.

Hi there, I work as a self employed graphic designer and have done for 5 years now. I did some website designer for a website developer and this was completed to his brief 2 months ago. When I sent him the files (screen visuals) to look at he acknowledged receipt of them and also acknowledged that he was really pleased with the work and that all his fellow band members (it was a website for a band he's in) also liked the website design and that he would get back to me over the next couple of days with a "few amends". I waited and waited and then 2 weeks later chased him on the amends. He apologised he was taking so long and would get back to me over the next couple of days. He never did. So i chased a week later etc etc and this has now gone on for nearly 3 months. I then invoiced 2 weeks ago and emailed him and said that he's left me with no choice but to invoice for the entire job as the work was completed to spec. He promised to make payment within a few days and, of course, he didn't. My invoices always have a 2 week payment term on them. When this was reached I chased him again and told him he leaves me no option to take further action to recover the debt. He replied saying that I can't invoice him for work that is incomplete upon which i pointed out that it is only incomplete due to him not returning to me with the"simple amends" and that it is his actions (or lack of actions) that is obstructing the job completion. Even though this is only for a few hundred pounds, to me, it is the principle of it all. As a self employed person some companies try to pull the wool over your eyes and try, at times, to skip payment. On principle I'm willing to drag him through the courts. I'm a stubborn arse. My question is really to ask for your advice. We had no contract, but there must be a level of fairness that comes into play in the courts. All the work, briefing, and quotes and communication is by email so I have that as evidence against him. Even the emails that acknowledge he's happy with the work done and also the email that acknowledges he owes money and has made promise to pay it (even though he didn't). Do you feel that nearly 3 months of waiting on him and chasing him is fair to say "enough is enough" and file a CCJ with him? (I try to justify it by saying to myself that if it was a decorator that was hired and painted a full house and has so far waited 3 months for the homeowner's feedback and payment, they would surely have sued by now!). I do feel this guy has no intention to pay or just play games. Many thanks! Katy

Hi, my daughter needs some help and advice. Apologies in advance for the length of the post. She works as a care assistant in a home for mentally challenged young men. Two weeks ago there was an incident when she took one of the boys to his music lesson. Whilst at the lesson the boy did a poo in his pants which she had to deal with. To cut a long story short the music teacher complained to head office saying that my daughter had: a. had refused him food and drink before he attended his class b. refused to clean the boy up c. shouted at him d. left the loo door open for all to see e. called him a "walking disease" The first that my daughter knew that there was a problem was when she received a disciplinary letter with a copy of an unsigned/dated witness statement from the music teacher. The hearing had been arranged for the day following receipt of the letter. As it was my daughter had to postpone the meeting as it was early in the morning and she is currently suffering badly from morning sickness. When she rang on the morning to rearrange she did point out that she had intended to attend but they hadn't given her reasonable notice to prepare for the meeting/arrange for someone to attend with her. The Head Office response was basically "tough" we can arrange a disciplinary meeting whenever they want. When the letter for the rearranged meeting arrived the charge had been increased to gross misconduct. When my daughter spoke to her manager she said that they had increased the charge because she hadn't attended the first meeting. Surely they can't do this can they? At the meeting my daughter asked why the charge was now gross conduct and they said they had been advised by their employment consultants. So which is the right version? Anyway she explained what had actually happened and how the allegations against her weren't true and how the statement contradicted itself. She also pointed out that there were no safety gloves available which contravened the companies infection control policy. Interestingly the same thing happened the following day when the boy went to college (different care assistant) and he had to be taken back to the home for cleaning up. As a result of these two incidents whenever the boy now goes out the carer takes gloves and a spare set of clothes. Anyway, fast forward and she received a letter to day issuing her a final written warning stating the following reasons: a. she broke the companies care standards by shouting at the boy, him losing his dignity etc b. how she should have taken safety gloves/spare clothes with her, even though there is no mention of this in his care plan and no other carer had in the past. In fact the care plan has still not been updated since the incidents My daughter feels that she has been unfairly treated and is going to appeal. The points she wants to raise are: a. How the disciplinary charge was "grossed up" unfairly b. how they haven't taken into account about how she explained how she dealt/spoke to the boy and they are taking the side of a witness who isn't trained in how to care for the boys and whose evident can't be collaborated c. the company failed to provide correct infection control facilities and how her manager should have advised her if a special arrangements should have followed Incidentally she never received or was directed to the current disciplinary procedures when she joined the company over 2 years ago, the reason cited was that they were updating the staff handbook. The first time she had seen the procedures was when they were included in the SECOND letter. Also she has an exemplary disciplinary track record and hasn't had any warnings of any sort before. Sorry for the length of the post, any help/advice should be gratefully appreciated

In 1994 I obtained a mortgage. A condition of the mortgage was that I had adequate insurance to cover buildings and contents. The mortgage company said the most convenient way to arrange this insurance cover would be for them to arrange it. They would also decide if another insurance company was supplying adequate cover. To do this I would have to pay their expenses of £25. Rather than go through all this I agreed to the mortgage company arranging insurance for buildings and contents. After 5 years I found out this combined insurance was about twice as expensive as other insurance policies offering the same cover. When I stopped paying I was forced to pay the mortgage company a fee of £25. I was also told to take out separate Life insurance to ensure the mortgage company would be adequately protected in the event of my premature death. The mortgage company told me which insurance company to take out the Life cover, I had to pay the insurance company separately but the mortgage company was the sole beneficiary of the insurance. Faced with no other alternative I took out this Life insurance. I paid if for about 5 years until 2000. I found out about mis-selling of various insurances just a year ago when Lloyds announced it could not defend PPI claims and CMCs' sprung up everywhere. Questions: * was the Life insurance mis-sold, * is it now too late to claim as it was more than 6 years ago, * if not too late is my claim with the mortgage company or the insurance company * can I claim to recover the contents part of the combined insurance * can I claim to recover the difference in cost between the mortgage company buildings insurance and the subsequent insurance company I chose * can I claim to recover the entire insurance

Hi guys, Following various advice gained on here I have recently received Statements and as far as I can tell other useful details of PPI payments to the above account (prior to cancelling in 2003) and also details of all charges ranging from £25 down to £12. These I understand can now be reclaimed for payment to me as the defaulted debt was sold to Cabot some time ago. There is a reasonable amount of about £1500 for both PPI payments and charges and I understand that I can claim interest on both PPi payments and charges but not sure a which rate to claim. Any advice would be much appreciated.

After long reading and a long conversation with an adviser at DVLA I come to the conclusion that part of the current legislation is in evident violation of EU laws. Let me explain. If you drive a vehicle with foreign registration plate in UK for more than 6 months you are required to obtain a UK plate and re register the car, only exception students and professionals in UK on a temp basis. Now, if I lease a car from BMW through their German leasing company the car will come with a German registration, being a leasing ownership stays with the German company, insurance and road tax are paid by the German company. Being the keeper, under the leasing contract and not the owner, I am not entitled to apply for a change of registration. Based on what DVLA said in writing to me today, if stopped by the police the vehicle could be impounded if they believe it has been in UK for more than six months and more important local authority will not issue me with a resident parking permit. I believe this is in violation of several EU laws regarding the freedom of provision of services and local authority and/or DVLA shall be sued for that thoughts?

Just to let anyone who wants to know that I have just received via email the result of my POPLA appeal against a parking fine issued at Charnock Richard Services on the M6. I won!!! they upheld my appeal. Don't know how else I can help people, still have copy of my defence statement and have copy of there decision but not sure how to upload for all to see and use if they want. Think I may have sussed the attachment feature will try to upload the docs.

Hello, I had purchased a domain name from a well known provider on 10/10/2010 it was a year by year renewal and this year I had decided to not renew the domain. The renewal date was the 10/10/2013 and on the 01/10/2013 I received an email confirming a payment had been taken renewing the domain for a further year. At this point the domain was set to auto renew but I had planned to change this before the renewal date. I asked for a refund but the provider won't budge, their terms state they may take the payment up to 7 days before the renewal date and even though they admit they have taken the payment before this time they refuse to give me the funds back. After several emails discussing this point I noticed that the card stored on the account has actually expired and there was no other valid payment methods. When I raised this with them they said that although my first payment was a standard online card payment if the card expires they continue to take the money from the bank. I would like to know where I stand with this firstly on the early payment being taken, and secondly on the fact they have taken the payment against an expired card.

Further to previous postings on this subject I regret that: 1) My husband is still being contacted by letter from the CCS for the HMRC debt when they are well aware another DCA (namely Apex) has been instructed and they have been provided with Apex's contact details - They are contacting my husband saying he is seriously in arrears and are demanding the payment in full and) 2) I am still being contacted by letter by FPC when they are well aware that the matter had been closed with them and now subsequently (thanks to Lee at Vodafone) amicably settled. They are still contacting me demanding payment of the sum in full. I now wish to complain to the OFT - I have gone through their guidelines and think I have identified several areas that both DCAs are in breach of. Could somebody contact me and advise how I proceed?

Hi, my husband and myself are being pursued by two different companies for two debts (one of my husband's, one of mine). However my debt is now being dealt with by the company direct and they have closed the case with the collection agency and my husband's debt has been passed to another debt collection company to deal with. However the two companies concerned are still writing to us trying to get payment. What are our rights?

i am with a company called 123ds i pay £60 a month and have done so for 18 months my debt was £4000 its now £5000 cos ndr have charged me so much interest on a £300 debt, its now £2000, they get £12 of the £60 the rest goes on my other debts ,they say they wont stop interest unlest i pay them £58 a month ,i went with this debt company beleiving interest will be stopped, but ndr are the only company not stopping the interest ,i am trying to get out of debt yet i have got further in debt how can i stop my debt getting bigger ,if i could afford more i would please help

Hi We are in the process of selling our house, and when the solicitor contacted the Land Registry for details of charges against the property she discovered that as well as our mortgage there is a second charge against the property. In September 2002 we took out a loan for 5 years, he loan has been redeemed in full in September 2007 as agreed, but it seems the charge has not been removed from the property. The loan company from whom the loan was originally taken (Southern Pacific Personal Loans Ltd) has gone into liquidation and the receivers want us to pay £250 + Vat to have the charge removed from the property. I think this is unfair as we have already repaid the original loan and that the charge should be removed without cost. Where do we stand? Can we sell the property without removing the charge, if we do can the liquidators prevent us from selling the property.

The following documents comprise the full judgement and the case transcript of a case brought by East Kent Hospitals NHS Foundation Trust. They were represented by Michael Sobell of Roxborough. They Lost! CAG member Scouse Magic has given permission for this to be posted in full and without removal of any data. Enjoy! [ATTACH=CONFIG]45338[/ATTACH] [ATTACH=CONFIG]45339[/ATTACH]

Hello to all, I am new to this forum and it's my first time posting on a forum. Who do you complain to about The Property Ombudsman? We lodge a complaint with The Property Ombudsman against a certain estate agents. We were first time tenants, we had never rented before and were completely ignorant of the whole rental process. We were unfairly treated by the estate agents, they lied to us, we were not given any documentation relating to the rental property. When I found out through my own research that we should have been given documentation, 2 months before we vacated the property we were then given by the estate agent documentation (this was only after repeatedly asking) which we have since found out was fraudulent. We were also told by the estate agent that they were not obligated to give us any documentation and we were never told by the estate agents that they were members of The Property Ombudsman (we didn't even know at the time of the existence of The Property Ombudsman). This is just a brief explanation of the facts, the full story is much longer and not so straight forward, I've just mentioned a few things out of consideration for the readers of this thread. I found out about The Property Ombudsman and brought my complaint to them. I was told by them that I had to first complain to the estate agent and they had up to 8 weeks to reply. I sent my complaint to the estate agent, they ignored it and never replied. I then re contacted The Property Ombudsman explaining this to them and they contacted the estate agent. The estate agent sent The Property Ombudsman a fake email claiming that they had sent it to me. The email that the estate agent sent to The Property Ombudsman was full of lies, which they clearly never sent to me as I was aware of the truth. The whole complaints procedure took a very long time, there was still so much that we didn't know and I explained that in my complaint to The Property Ombudsman. I sent in my evidence which also included recordings of conversations that I had had with the estate agents, to cut a long story short, not all of the evidence that I submitted was accepted by The Property Ombudsman. Even though I explained to them that this evidence was further proof of my complaint, The Property Ombudsman did not support the majority of my complaint and I did not accept his decision. After a period of time I came upon new evidence which was proof of the estate agents lies and fraudulent practices. I brought back my complaint to The Property Ombudsman, I waited a long period of time for a response. When I did eventually get a response from The Property Ombudsman, I was told that I did not have proof of my claims of fraudulent practices and besides that The Property Ombudsman does not investigate allegations of fraud against registered members. So I then sent The Property Ombudsman the proof of this as well as proof that all the documents that the estate agent had sent to them where fraudulent and proof that everything that they had told The Property Ombudsman was a lie. I pointed out each lie that the estate agent had told The Property Ombudsman one by one, this email was 4 pages long and included attachments. I waited again for a reply from The Property Ombudsman. When I did finally get a reply it was only 7 lines long and basically said that he declined to comment on my claim of fraud and he would not enter into further correspondence with me on this matter. I was shocked and disappointed with his reply. He didn't even acknowledge all the other points that I had raised in the email or the proof that I had sent him of the estate agents lies. I expected a fair decision after submitting my complaint, but instead I wasted all that time sending in the complaint and evidence in the first and second place. The Property Ombudsman serves as no deterrent to dodgy estate agents and seems to rather protect them and do nothing about their unfair, unethical and illegal practices. When tenants are unfairly treated by rogue estate agents and conned out of thousands of pounds shouldn't The Property Ombudsman do something about this? Otherwise what is the point of The Property Ombudsman because I really haven't got a clue. Has anybody else been disappointed with the outcome of their complaint sent to The Property Ombudsman? Who do we complain to about The Property Ombudsman?

article provided by funforus The Which campaign against unwanted calls (this includes harassment as well as spamming) moves onto its next stage today. I've been helping and have the release below: Last month we called on the Government to step in to strengthen the law on consent and the use of personal data, and to give regulators more powers to enforce the law. Over 76,000 people have so far signed up to pledge their support for our “Calling Time on Nuisance Calls and Texts” campaign. Consumers can pledge their support at: http://www.which.co.uk/callingtime Notes to Editors 1. Populus, on behalf of Which?, interviewed 2,070 UK adults online between 19th and 21st April 2013 and 2,101 UK adults online between 3rd and 6th May 2013. Data were weighted to be demographically representative of all UK adults. Populus is a member of the British Polling Council and abides by its rules. 2. The new Which? complaints tool will direct complaints about live marketing calls and texts to the Information Commissioner’s Office (ICO) or the Telephone Preference Service. Complaints about silent or abandoned calls will be directed to Ofcom and complaints about premium rate services will go through to Phonepay Plus. 3. We are calling on the Government to strengthen the law on consent and the use of personal data, to give regulators more powers to enforce the law, and to work with industry to provide technical fixes to filter out unwanted calls and texts. 4. Which? is also supporting Mike Crockart MP's Private Members Bill on nuisance calls and texts which is due to have a second reading in the House of Commons in the Autumn.

my 20 year old daughter recently had her car insurance voided because i did,nt put down her criminal conviction, so third parties claimed and were paid out, now the insurance company is making a claim against my daughter in county court, she is worried she may lose her car, anyone had experience in this sort of case, plus it,s at birmingham county court and we live in middlesbrough

My wife purchased a pair of shoes from LK Bennett 6 years ago. (6 years is up at the start of July) Unfortunately they have a manufacturing defect on one shoe. The material has been cut too far down on the outer side of the shoe where it meets the toes. She attempted to return these shoes a couple of days after purchase when she noticed the defect. The manager in the shop refused to exchange or refund the shoes. She was also incredibly rude about it and made a point of telling my wife not to come back another day. She was going to talk to all the staff and tell them not to accept the shoes back. While spring cleaning we came across the shoes the other day. They are still unworn, in the box with the label attached. We also have the receipt. My wife wrote a letter before action to LK Benett which I will copy below.