On 15th February, Talk Talk were informed that a phone line needed repair and the phone line was essential due to the 82 year old who relies on the landline to operate his emergency call system (the pendant around his neck). Response from Talk Talk: This fault will be repaired next day. Members of the customers family repeatedly phoned Talk Talk. Family friends repeatedly phoned Talk Talk. I also repeatedly phoned Talk Talk. Talk Talk gave me false information, or lies, on 4 different occasions as to when the repair will be completed. Talk Talk manager also said that the repair would be completed the following day. Another Talk Talk manager said account had been marked that day to be a welfare / emergency account and that repair would be prioritised. When asked why this had not been prioritised during my earlier phone calls explaining the situation of vulnerable customer, I was told it could not be prioritised because it had not been passed to Openreach. After a few minutes, I asked why had there been a delay of 6 days in passing account to Openreach and same manager said account had been passed to Openreach 6 days earlier. I then reminded manager about her earlier response and the fact that she had contradicted herself, adding herself to the list of lies previously told by her colleagues in this company. There is also a data breach by Talk Talk. On one occasion, I confirmed my name and that I was not the account holder. The Talk Talk employee than asked password which I didn't know. The Talk Talk employee bypassed this password (they have done so on several occasions with myself). One Talk Talk employee made me authorise an Openreach charge in respect of the landline repair. I had to authorise this charge on someone elses account when no permission had been given for me to authorise the charge. Talk Talk has left a vulnerable 82 year old man who relies on his landline for his security, safety and independence. Talk Talk was made aware of the situation and in return have provided nothing other than false expectations or lies as to when repair will be completed. Not only have Talk Talk staff told myself lies, but also 2 managers have also lied to me. I visited here last week with intention of staying for a day, waitiing for phone line to be repaired. The customers family are away on holiday. This is now a new week. I don't want to be here and have no choice. Talk Talk are just telling me lies as to when I can expect a phone repair for this vulnerable person. Apparently, there is nothing Talk Talk can do apart from tell me to wait for a phone call from a manager. My complaint cant be escalated as it is already with the manager. This is one of the 2 managers that had also lied to me which does not give me much hope. I want this phone line repaired ASAP so I can go home. I have had enough of dealing with Talk Talk as all that does is waste my time whilst they spout out their same script, their same apologies, yet do nothing. Any ideas please? This is for an 82 year old man... and for myself, so I can leave here and go to my home. Desperate.

At the end of my previous mobile phone contract I decided to change provider and move to Vodafone. It was one of the worst customer experiences of my life. Coincidentally, at that time, I became unemployed and having registered my old number with many recruitment agencies and former colleagues/employers I desperately needed my original number to be available for them to contact me on if/when any suitable roles came up. I was told by Vodafone that the transfer of my number would be straight forward and there would be no problems. It would all be sorted within 24 hours. Unfortunately I trusted them to make this happen. It eventually took around 3 weeks for my number to function correctly. I made many attempts to get this sorted with a variety of Vodafone call centre personnel who 'sincerely promise' that my number would work within 24 hours. I made each one give me a timescale for it being resolved before ending the conversation. Each one lied just like the one before (I have copies of the calls/chat conversations). I called into 2 separate (local) Vodafone shops on more than one occasion to try to resolve the problem. I was in absolute desperation due to the employment situation. My original number could be used to make calls but I couldn't receive ANY. My mobile number was in limbo. I couldn't return to my original provider and I couldn't receive any calls through Vodafone. The manager in one of the branches really tried to help. He understood the situation and to appease me (he had limited power to resolve the issue) gave me a free 30 day sim card on a new Vodafone number. The manager of another branch also tried really hard to resolve this but he told me it was a known issue with Vodafone. He had 3 more customers coming in THAT day with the same problem. Apparently the problem was due to the network and systems being inadequate to deal with the transfers. He also mentioned that I wasn't likely to improve quickly. I've now been contacted by a debt recovery agency who are asking me to contact them about this, no doubt wanting me to pay for a Vodafone bill. The day my number was completely ported into Vodafone and working correctly I IMMEDIATELY requested a PAC number to leave Vodafone and return to my original provider. I did this and was fully operational with 24 hours. I also cancelled my DD with Vodafone so I've not made any payments to them for the 'service' I received. Also worth noting is that during my sorry dealings with this company I noticed that they don't seem to like to put things in writing. During the on-line 'chats' to resolve the problem they requested to contact me by my landline phone to discuss the problem. I refused this offer so that I could maintain a written account of what did happen. I have since received more calls from Vodafone and each time I refuse to talk with them. Even though they have my email and home address details they have never communicated the so-called debt issue with me. They are now using a debt recovery agent (who do have my email address!!). As yet, I have not responded to their request. Any advise on what to do next would greatly be appreciated.

READ MORE HERE: https://www.gov.uk/government/publications/financial-top-tips-for-service-personnel/financial-top-tips-for-service-personnel

The following PDFs are the MOD Guidance on: Guidance notes for Service Personnel applying for a mortgage Guidance notes for Service Personnel when applying for Unsecured Credit FOI201600147_Annex_D_Guidance_Notes_for_Service_Personnel_Applying_for_a_Mortgage.pdf FOI201600147_Annex_C_Guidance_Notes_for_Service_Personnel_Applying_for_unsecured_credit.pdf

MOD Referral Scheme to help service leavers get accommodation. Information about the scheme to assist eligible service leavers to get accommodation via housing associations. The MOD Referral Scheme is coordinated by JSHAO to assist some service leavers to get accommodation via housing associations. to be eligible their is a criteria. Read More Here: https://www.gov.uk/government/publications/mod-referral-scheme-a-guide

hi there, I need some advice as I am now going out of my mind. On Thursday 14th January 2016 I took out a contract with Vodafone pay monthly for an iPhone 6s in Rose Gold 16gb I received an order acknowledgement but no further information. I then called on 15th January 2016 to find out what was going on with the order. After being passed around at least 6 different departments and often without being told and just being put on hold I got through to a very helpful sales advisor. This advisor took it upon himself to cancel my original order placed on the 14th and place a new order with himself which was a much higher tariff and quoted exclusive of VAT. He also took £29 for the phone cost upfront and £9.95 for it to be delivered the next day before 1pm. I was promised a text message and email of this order in the morning for delivery which NEVER arrived. Neither did an email confirmation of the order. On Saturday 16th 2016 by 10am I had not received any email nor any text. Thinking this suspicious I called Vodafone to find out where the order was. I was hung up on 4 times, passed to 3 different departments and in the end my husband had to talk to them as I couldn't handle the stress ( I suffer from a depressive illness and anxiety disorder). I broke down in tears from the stress of it all. I was shown no empathy, no friendliness nothing over the phone. Just spoken to like I was an inconvenience My husband was told by their customer service person (as not one of them will give their names willingly) that the phone would not be here until the Saturday 23rd January 2016. She was adamant and all we could do is take her word for it, as she was at least the 7th advisor we had spoken to and despite having paid £9.95 for the next day delivery. That same customer service agent advised to go into a shop and sort out the contract there as it had already passed credit checks. My husband told her not to cancel the contract in case we weren't able to get it sorted in the store to which she agreed over the phone. I was listening to the whole conversation on loud speaker. Being the gullible/trusting people we are we went to the Vodafone Store to get this contract sorted out. They looked into the order to discover the last advisor who promised they were going to leave the account alone had taken it upon herself to cancel the contract, which she had promised she would not do. So the store set up a new contract for the iPhone 6s in Rose Gold, 64gb. I was also told I would need to pay £69 up front for this phone also. At this point in time Vodafone had taken £136.95 whether in debits or reserve payments. Just to get this contract sorted out I conceded even though that is a lot of money. All was fine until we got home after having to drive 30 minutes back from the most local Store and then a knock on the door came. It was the first mobile, iPhone 6s in Rose Gold 16gb. The very phone that we were told would not be delivered until the following Saturday and which the advisor had cancelled . This arrived at 3.38pm. So I was charged for £9.95 next day delivery before 1pm via Royal Mail which ended up with a cheaper courier not wearing a Royal Mail uniform. On both occasions I was misled by the tariff with the advisor's so I decided to cancel the contracts and instead use the business tariff. Since that day I have been on the phone countless number of times trying to cancel both these contracts within the 14 days cooling off period and return the phones for a full refund of the upfront costs. This has proved stressful, difficult and impossible. The first phone that arrived through the post has been returned and received but has still not been refunded. I am having to take time out of my business to get this sorted out and it's not forthcoming. The other phone that I purchased from the shop has proved near impossible. I tried to return it to the shop but they wouldn't accept it as the customer service team had already cancelled it. To this day I have not received the returns bag and have called every few days to chase a new one. I am always told it will arrive but has not till this day. I'm now out of the cooling off period and received a letter dated 4th Feb stating I now owe over £800 as am out of my cooling off period. The line was cancelled over the telephone well before 21st January and by recorded letter which I have proof of. I have also kept every online chat with service advisor's. I have tried numerous attempts to get through to a resolution or complaints team only to be told they don't exist. Their very own website points you back at customer services - no dedicated complaints service. Today I asked for a deadlock letter so I could see resolution through the ombudsman quicker to be told I couldn't have one as the resolution team have not dealt with it. So I asked to be put through to them. I was told that no I couldn't be as their is a process. I asked what their process was to be told they couldn't deal with it. WTF?!!? I'm at the point where it is now affecting my mental health. I get extremely stressed and anxious at the thought of contacting them to only suffer the same treatment each time. What can I do? I haven't received a refund for the first phone and the second phone has still not been returned due to not receiving the returns bag. Even when that is returned the process for getting my money back is really going to affect my health. I have filed a complaint with the trading standards team but too early for the Ombudsman to get involved (shy of 4 weeks). I have never in my life experienced anything like this. I just want these phone lines cancelled and my up front costs return with no further hassle. Why is it so hard? Any advice would be greatly appreciate, this is the worst experience of customer services I have ever experienced and I will be moving my business mobiles as soon as the contracts on them run out. Jody

Hi I've been using a storage facility for a few years to store some old stuff. Recently, they seem to have started doing something a bit dodgy with their fines system to raise some extra cash. They send email invoices and not paper ones. I didn't get the invoice this month so didn't make the payment. Then I got two letters. They are dated a few days a part but the postmarks show that they were posted on the same day. The first refers to previous correspondence asking for payment and is a 5-day late fine for £5. The second also refers to previous correspondence and is a £10 for being ten days late. Bit annoying because they hadn't sent any previous correspondence, not even an invoice. I paid the same day. That was a week ago. Today I got a letter dated 1st February. That's around the date that I paid - but it's postmarked 3rd Feb which is two days after I paid. It's a 15-day late fine for £20. So, in total, they seem to have fined me a total of £35 for a service that doesn't cost much more than that, and have got some extra cash out of me simply by neglecting to send a demand for payment, and then delaying posting the fines until it's too late for me to pay. On the face of it this seems as dodgy as all hell, and looks like an attempt to up their profits. Is this legal? I'm planning to send them a letter asking for a copy of the "previous correspondence" and also asking for a list of the fines that have been levied on the account in the last year with the dates they were posted. I also want to ask why they send two fines on the same day, and why I've been fined after making the payment. Is there anything else I should be asking? And are these payments legal? I want to make sure I know where I stand before I write to them. I paid the fines inadvertently by sending a payment for 3 months in advance so I don't have to worry about more fines for a while. I'm also planning to move my stuff as soon as I can arrange a van. Thanks, H

So the issue itself is kinda "resolved" as I'm told to wait up to 4 days for it to arrive. But I'm left feeling misslead with the information that was provided when I made my order, and anoyed that whenever anyone from our household orders from Argos it always seems to encounter an issue!? Basicly I orderd a game that was due for release today, and I chose argos as it stated specificly that if I placed it I would get "delivery within 1 days" shame that's not the case however. As it was only till after my payment had been processed did it give me the typical error of, "Unfortunaltey we're unable to confirm your order at this time and will email you soon when it has been confirmed" or well something along those lines at least. Anyway I was paitent waited till the late morning which is now for any updates as I was expecting this today.So heard nothing and then I got in touch with Customer service, asked about the status of my order, I was calm and explained in detail what happend, they were short but quick to pass me onto someonelse who could handle with my queries. When I mentioned that it specificly said "1 day delivery" they told me straight that they "doubt" it said that and was probably for dispatch instead. Which I could understand more if it actually said that, but it didn't so I felt like i'd been misslead and that apperently they "knew" what it actually meant or said despite me seeing it clearly worderd with the words " 1 day delivery" not dispatch. They then proceeded to ignore my other quires and asked me to end chat and fill out the survey. In regards with my other quries which were, with what happend with the system as it's not even able to send notifications out or update my orders status? Or will I even receive SMS notifications at least?? When can I expect to hear any updates??? And then from that service it got me thinking about how this kind of thing has happend before numerous times when we've orderd Cookers, and Washing Machines, Tumble dryers and all sorts from them. I don't know why Me and my family keep trusting them probably becuase I had hopes they'd improve and it was all just unfortunate circumstances but this has been too often now and I'm just rather peeved and needed to vent. Sorry if this isn't the right place or if my spelling/grammar is off, I maybe dyslexic but I'm not blind and can understand the meaning of the difference between the words Delivery and Dispatch. Honestly it'd be nice to know at least that I'm not the only one who's experienced repeated poor service so I feel less of a personal target by them even if it's unintentonal and just system/human errors. ~ Sincerly a foolish customer.

I paid via PayPal but the service still say i do not have enough funds. can any one help? i have send an email to consumeractiongroup via paypal

I bought a car from Car giant four days ago. On the way to home I noticed a knocking kind of noise from the engine. I believed it's a minor problem but I immediately booked an appointment with a SEAT service center for an inspection. They confirmed engine sound was due to lack of service and it will take 5-8 hrs to strip the engine and find the problem. They said most probably new engine may required. They also showed me next service due to date and mileage on the service book had been tampered. Actually I didn't noticed or believed that it had altered at the time of purchase. Next service date altered to 07-06-2016 from 07-06-2015. We can see this clearly, it has been altered by pen. No service been carried out in 2015. Had I seen there was a missed service I wouldn't have bought the car. Now due to this lack of service, engine appear to have damaged. Only one service been done from new (06-2012). I called to Cargiant today to return the car for a full refund. They said they want to inspect the car and fix the fault. Recovery has been booked. I told them I was sold the car with tampered service book hence I need the full refund of the car regardless of type of the engine fault. They said they cannot take the responsibility of the tampered service book because that's how they received it from the previous car owner. I believe this so un-fare to sell a car like this. I'm wondering what are my rights in this case. Can I request for a full refund just based on tampered service log book ? Thanks for your advise in advance

Hi I just wanted to ask if anyone has used the PPI claim complaints page offered by Barclaycard to make a PPI claim? They have an online form and an option to print out a large PDF form to fill and send. To me there seems to be a large number of questions they are asking including employment status at the time etc, which I can not see the relevance of. If anyone has used this I would appreciate it if you can let me know of your experience,

I deposited some money to an online trading account who have an operations in the UK. This was about 7 days ago and i have come to have some reservations about the company. I am trying to withdraw my funds but according to their system they charge a £25 fee for withdrawals. Do i still have a penalty free option for 14 days using such a service or am i liable for the fee.? Not sure if this is in the right part of the forum but any advice would be useful.

I moved into a housing association property around three years ago. I received a letter from the housing association today stating that they now intend to introduce a service charge for the TV aerial maintenance costs and the door entry intercom maintenance cost. The reason why these new costs are being introduced from the 1st April is that when the tenancy agreement was signed the housing association did not apply the correct charges for provision and maintenance, however they will not be seeking the recovery of previous costs. Surely because a contract had been signed it cannot be changed?

Hi have been called in for an assessment and it appears that i will go from Severe Disability Allowance with care & mobility ( supposedly for life To JSA looking at the assessment am guaranteed to score zero points loin pain heamaturia syndrome Have an intrathecal morphine pump attached to a spinal catheter believe that would make me unemployable and logically would not be able to sign as " fit " for work 1988 to 1992 spent 18 months in hospital with chronic kidney pain had a kidney removed in error in 1992 as a form of pain relief misdiagnosed as kidney stones because of this had ten years of untreated chronic pain before being correctly diagnosed had my remaining kidney stripped of its nerves and placed in my groin which gave 6 months of pain free before having the morphine pump installed in 2002 which i have filled once a month and replaced every 5 years any words of wisdom would be welcomed regards marlene ( wife of les)

Hi folks, A quick question - can an employer insist that staff attend a christmas carol service?

I had an Indesit washing machine delivered on 10th November but when I went to level it for use, I discovered that the 4 rubber feet were missing. I have called their helpline, messaged them on facebook, posted on their facebook wall and emailed, yet I am not receiving what I need. They sent 1 single foot 3 weeks ago and then promised to send the rest on next day delivery, they sent me 4 springs. I was once again promised next day delivery and I got 1 more foot!! I don't know what much more I can do and it's really stressing me out. I have a family of 5 and not washing in this weather is driving me crazy. I really hope someone has some advice for me.

Please would someone kindly offer me some advice. I bought a flat in a converted house about 9 years ago. I have never lived in it as I married shortly afterwards but I rented the flat to an older gentleman who has lived there since, for about 9 years now. When I bought the flat I was responsible for maintaining my part of the building as there was no management company in place, so I took out buildings insurance for my flat. There are five other flats in the buildings. All the other residents are owner occupiers. About two years ago, one of the residents contacted my husband to say they were thinking of banding together to purchase the freehold so that the maintenance of the building would be secured and the cost shared. They first needed to track down the freeholder. We said we would be interested. Please keep us informed. One of the residents contacted my husband about 18 months ago to say they had two residents interested so far but would keep us informed. To my horror, I received a solicitors letter a few weeks ago stating that I owed over a thousand pounds in service charges for this year till March 2016. It transpires that the other occupants have formed a management committee and had banded together to become the freeholders. I replied to the solicitors stating that the last I heard was the discussion stage and I had not received notification of the forming of a committee or that the other residents had purchased the freehold. They did not want to know. They said that if I did not pay immediately they would take me to court and I could lose the flat. I reluctantly paid the thousand pounds requested by the solicitors for the service charges, as they said I could lose the flat if I did not pay immediately, money that I had put aside for Christmas, but despite my payment they have now sent a claim form stating that I still owe the service charges and have added on another two and a half thousand pounds in legal fees. Can anyone please help, I cant sleep at night. The claim form came last Friday and it says I have 14 days to reply. Any help at all would be greatly appreciated, Thank you

Dear all, I unfortunately suffer from chronic depressive illness and have done so for many years with the condition significantly worsening over the past few years. In the year 2011 I had been subject to police investigation. I attended a police interview on a voluntary basis. Due to my debilitating depression I had an appropriate adult also attend this interview who I understand was a social worker at that time. The social worker, without my explicit consent, went on to record the details of the alleged criminal charges I faced on the NHS Trust’s IT system and within my electronic patient records. This information is categorised as highly sensitive information as defined under section 2 (h) of the Data Protection Act and the Trust seemingly recorded this information unlawfully. Their response however is that the processing of this information was 'necessary for medical purposes'. The criminal matter has been long since disposed of in my favour however the Trust are continuously processing this information wherever and whenever possible. I am not clear on whether or not explicit consent was needed here. It seems to me it was. I should be most grateful for any input.

I ordered a Smeg minibar fridge from a company called Capital Cooling. Service was great prior to ordering. Then it plummeted. The Smeg fridge had manufacturing defects. The ice tray section was not level so useless if you want ice. Also, the manual said it was 32L but the advertising said it was 40L. I contacted Capital Cooling, who then got in touch with Smeg. Smeg said it was a misprint. I assume all the other documentation saying 32L was a misprint too. Its been 2 weeks and they still have not collected the faulty fridge for replacement. I have contacted both Smeg and Capital Cooling. The latter said they are waiting for a reply from Smeg. Smeg said they contacted Capital Cooling a week ago. Each blaming one another. Smeg did the delivery, FYI. If they don't collect it after a certain amount of time, do I get to keep it and still get a refund? Its a constant source or irritation, taking up space. Thanks, Jon

Misleading, and Untrustworthy After having dismal internet connection, my teenage sons couldn't tolerate the awful connection for their ps4. I decided to change my broadband to Virgin so my boys could have really fast broadband for gaming. I have all of services with UW and until that point was a genuinely happy customer. When I informed UW that I wanted to change my broadband, (but keep all my other services, gas,electricity and 3 mobiles) I had the rude retenti...ons call. Essentially I was blackmailed into keeping UW broadband or face a major price rise in my gas & electricity prices and the loss of insurance cover for the mobile phones. As a single parent I couldn't take the financial hit of being forced into fuel poverty. I was patronisingly 'upgraded' to a 22mb per second modem & was assured that would be more than adequate. Not surprisingly we weren't given the installation date we needed and the connection is still useless. After 5 years of being a customer, I thought I was angry until I saw this months bill where I was hit with a £83 data charge. I've had to use my mobile data to see emails since I've been constantly applying for jobs. I emailed UW to challenge this & was informed that it was justifiable since I had been texted to warn me that I was near my data limit but had continued to use my data. So I'm stuck with a bill for over £300. I pointed out that this company relies on people's opinion to save on advertising. I was given the customer number to call. The moral of the story is they are not as cheap as they profess to be. However they are cheap and trashy with their customer service and don't see anything wrong in blackmailing people into staying with them to avoid fuel poverty. Avoid them like the plague, unless you like atrocious customer service and hidden costs.

Hi, I am new here, but I have an issue that is cause myself and my family quite a bit of stress and I am hoping and Looking for a bit of advise. We have a Boiler service agreement/Insurance with one of UK energy suppliers for a Vaillant Boiler, and have done so for nearly 3 years. Now we have only had to make use of it once (in August this year they replaced the expansion vessel as pressure was dropping), but around a week ago it brought up an F75 error and would not heat central heating system or hot water. I immediatley called the customer service line, and they said they could not get someone out until after the weekend. So Monday came (after no heating or hot water all weekend), and the engineer turned up (different engineer to the previous 2 that we had - now both left the company). He dismantled the boiler to take a look and said this doesnt look good, and then said that it needed various parts, and that because the amount of parts that it needed he wouldnt be able to order them up without speaking to his field service manager. So he made some notes and looked at the water (took a sample - visual test) and said that the water appeared to not have any inhibitor in and should have in a hard water area. He then went out to his van to make the call to the field service manager who said that they would not be able to carry out the work. The problem I have with this is that I personally put inhibitor in the system (max of 3 years ago - which he said it needed doing every 3 years), our system also has an in line Furnox TF1 filter which I explained to him. This engineer said that there were notes on our account to say that they had seen scale in the boiler when did the first service but I was not advised of this (we have a booklet but most of the notes in the booklet are totally unreadable). The engineer also mentioned that two of the parts that need replacing have been an issue on this particular model of Boiler (which he has seen personally), and Vaillant have updated the parts over the years, but have not admitted there is a problem. So obviously what I am axtremely angry about is that we have been paying for this agreement, and all along they have noted that they have seen scale in the boiler and so could at any point use it to not honour a repair to the boiler if it was water related, but because nobody eveer told us of this we were not to know of the issue. Also the expansion vessel in a boiler obviously carries water and so why was this changed only 2/3 months ago? Should they be testing the water for inhibitor when they do a annual service and then advising if the level is low? I feel now right or wrongly the two previous engineers were the type of guys that just went for the easy life and didnt advise us of anything that may cause a future issue, and should the 2nd engineer have agreed to replace the expansion vessel if there was a water issue. It seems that they may have been doing us a favour short term, but obviously now it feels they may have let us down (conveniently they have now left the company), and then it would seem we have had the complete opposit guy attnd last Monday and he wants to do everything by the book. So if I wish to pursue this - do I stand any chance at all, and if so what should my stance be (as I feel there are several historical errors on there part)?

Hi All I have followed the procedure as per the Sticky Note Thanks

Firstly I would like to apologise for the rant and the length of this post, but I feel its necessary. I upgraded my phone with Vodafone in July and everything was working fine until September. My phone started to have issues with its screen and would start doing things when I wasn't even touching it. I proceeded to use Vodafone’s live chat and spoke to someone named Shancky, this was on the 27th September. I decided to ask the question of "If i send you my faulty iPhone 6plus, would I be able to get an iPhone 6sPlus instead?". Shancky proceeded to tell me that this was fine and I confirmed this around 3 or 4 times to make sure I hadn't misunderstood anything. Happy with my answer I was told that someone would ring my the following day to arrange this. I made sure to save this conversation so that I had the evidence should anything go wrong. This never materialised so I decided to get back onto the live chat and spent a good 3/4 hours being passed from person to person in trying to get this sorted. I was told by someone on the live chat that there was no recollection of the conversation I had the previous day and they advised me that I had to go to my local Vodafone store to show them the conversation so that that I could then ring the repairs team and they would be able to see the notes. I spoke to a gentleman in the store who then sad that he couldn't add these notes to my account and that I had to ring up and get an email address to send my chat conversation to. I was again left feeling rather frustrated with this as I had driven 25 minutes to my local store and the person I spoke to wasn't really that interested in what I was saying. The assistant actually decided to start cleaning his desk while I was telling him the problem. I drove home and ended up ringing for the email address to send my live chat conversation to. I was then told there is no email address and they weren't sure why I was told this. I was beginning to get a little frustrated with this now as I was just trying to get sorted what I was promised. I was finally told that my problem would be sorted and that I could get a "none like for like swap" and that I would have to go back down to the Vodafone store to send my phone off. This was now Monday 5th October. I went back down to the Vodafone store and sent my phone off to be sorted. I showed the assistant in the store the live chat once again and he wrote on the form that was sent off with it that he had seen the live chat and I was promised a non like for like swap. Happy with this I went on my way and waited for Vodafone to get back in touch to let me know my phone had arrived back. On the 12th October I received a text message to say that my phone had arrived at the Vodafone store so i rushed back down to the local store to pick it up. I was disappointed to see that it wasn't the 6s+ I had been promised. I question this with the assistant in the store and he informed me that they would only have repaired it and it would then be swapped for the new 6s+. Getting more and more frustrated with this now I headed back home. I rang Vodafone on the 16th October to get my phone swapped as this is what had been advised by the assistant in store. I rang at 1.30pm and was on hold for 26 minutes before being cut off so I rang again and was on for another 39 minutes. When I finally spoke to someone, I was told that there ws nothing on my account to state that I had been promised this phone swap. I was now starting to get extremely frustrated. So, I headed back down to the Vodafone store AGAIN. I showed the assistant in store the live chat conversation AGAIN. The person spent around 10 minutes writing out in detail everything that was in the live chat. Off home I went to ring Vodafone AGAIN. I spent 1 hour and 44 minutes on hold/being passed from person to person and not getting anywhere at all. Each person I spoke to I was being asked the same questions, I told the same story and was told that it was the wrong department and that I would need to speak to someone else. After spending so much time with this, I finally got to speak to a member of a department who knew what they were talking about. He could see the notes on my account and got my phone sorted for me...Or so I thought. I was informed that the iPhone 6s+ was currently out of stock but I should get a text message to tell me when its back in stock within a week or so. A DPD driver would collect my 6+ and deliver a 6s+ at the same time. Its now the 2nd November and I still haven't heard anything. Frustrated that I hadn't heard anything I have rung Vodafone back today to get an update. I was passed again from one person to another, to another and then cut off. So I rang back again. I have spoken to someone today that is now saying there is no recollection of the live chat conversation or any of the messages/notes put on my account from each time I went into the Vodafone store and that I was not entitled to a phone swap. That was the last straw for me and I have now had enough. I was told that I had to go back down to the Vodafone store to show a member of the team the live chat conversation that I had already done 3 times before! I am now at the end of my tether with Vodafone and the levels of service received from them. I rang to get an update of when my phone was being delivered and was told there was nothing at all on my account. I have complained on social media with no response and have complained again today. TL: DR – Vodaphone promised me iphone 6s+ as a replacement for faulty iphone 6plus, endless chasing and can never “find notes” – losing my mind with frustration. My second reference of the complaint to Vodafone: WRT165 [#11810278]‏ EDIT: Just wanted to add in my initial conversation with the live chat adviser from the 27th September. Ive removed the first few sentences as it was my personal details... Shancky: Perfect our dedicated team will contact you and get the replacement handset at your place. You will receive an email conformation for the same by 6PM today and within 24 hours this will be done . Shancky: Is there anything else I can do for you today? ME: Great! Although I've only just recently got this phone, is there any way of getting a 6Splus instead? Shancky: Yes you can opt for this . Shancky: If you wish to have an Iphone6plus I will request you co contact us between 8AM to 8PM tomorrow and we will connect you to our dedicated team who will help you get the Iphone6 plus at a very discounted price . Our team is closed on weekends or I would have helped you with this right away. Shancky: So please help me confirm if I shall place the order for replacement now or will be be contacting us tomorrow for the new iphone deals ? Shancky: If you can help me with your best possible time I can help you even with the call back arranged . ME: Would I have to pay something to get the 6S plus? Shancky: No you need not have to pay anything extra for this. ME: Okay great! ME: Well if someone can contact me to get a 6S plus instead then that would be great. Just to confirm that I can speak to someone and get a 6S Plus instead of a 6Plus for no cost? Shancky: Yes we will help you get the call back arranged for the same. Please help me with the best time so that I can call back arranged . Shancky: Please help me with best time so that I can help you get the call back arranged. . ME: Okay, but just to confirm, I can get a 6S Plus for no extra cost? Shancky: Yes exactly . ME: Great ME: Around 9am tomorrow would be a good time Shancky: Perfect...!!! We will help you get sharp at 9am and will make up your morning really happy and the day filled with joy

Could not see a forum for this, please move if needed We got a quote yesterday for a carp et cleaning service (Northern England). It came it at £295 for the 3 bedroom house. We thought this was a lot but said okay. However, on reflection we thought it wasn't worth it as we will be replacing all the carpets anyway (its a new house). And further they were in worse condition than we though (smelt of animal urine). So we have hired a skip and will remove them. We then cancelled first thing this morning. The appointment is for tomorrow morning. However, I just got a missed call and he doesn't sound happy. What are my rights? Thanks

Hello guys, I hope you will be able to help/advice me on this one. I bought a a second hand car through the London used cars dealer at the end of July2015. After 31 days I noticed that there are some serious mileage discrepancies between MOT and service history booklet. I phoned all the garages from the stamped booklet and I found out that first six stamps, claiming to be a BMW garages, doesn't exist and that the numbers provided were answered by private people. I get back to the dealer asking for a full refund. It was rejected, given the reason of high mileage done on the car (as I drove on myholiday in that car) and that the car has lost its value etc. During and after that 31 days other things came to light. The car was not like in the dealers description (ie. I discovered that the second key was from completely different car, rain sensors missing, main BMW dealer garage discovered leaks, brake pads alterations and many other faults). But the main issue is that faked service booklet, the dealer doesn't want to take the responsibility for, claiming it was the previous owner's duty to check it(British Car Auctions) not his. As a result, it leaves me liable for it and if I would like to sell the car in the future, which was my plan, It would put me in serious disadvantage position and encounter a money loss if I were to tell the buyer the car has got fake service history. Since the end of August this year I had been trying to make them to accept my offer and get my money (13k) back-but no results so far. They have came back with the ridiculous offer of a refund 11k instead of 13k because of wear and tear of the I am liable for. Or if I drop the claim, an offer of repair of the leaks, replacing missing sensors and an offer of 500£ for missing service history (they do not admit its fake). They hold on to that 3 last worthless stamps are valid and that they are sufficient service history. Two of those stamps are from independent garages (that couldn't say if the car was even seen by them because or what was done, as they don't keep the records of what have been done to the particular car). Last stamp was from the dealers garage and so its worthless. At the time of sale I wasn't aware that the service booklet and its first 6 out of 9 stamps are counterfeits but I bet they knew it from the very beginning. As a result, I couldn't sell my other car, therefore have been incurring the cost of running two cars instead of one (fuel, garaging, taxes, insurance)-so another loses. Need to mention that the car was bought with Debit Card.The trading standard officehas been involved but not very helpful as at the begining they were absolutely sure I am on the winning possition till yesterday, when I was told that I need to be prepared that the judge might not decide in my favour! I am a the point where I've exhausted all the options for resolving that matter through the polite correspondence. I am just about to write the last letter before court action. The dealer rejected all my previous claims and in the last letter points, or even threatens me, that the judge will order a deduction, in their favour, from the original amount I paid because the car has been used. So I should accept their offer. What are the chances of winning in the high court with the given arguments?Should I take it to court?And If yes, would I be able to claim not only a full refund for a car but also additional loses, court and solicitor fees I have encountered due to the tardiness of the dealer etc.? Will I have any chance to win without solicitor? I would be be very,very grateful for all your help and suggestions as I am not English and it seems that it also puts me in disadvantaged position. Thank you in advance! Jan