General Motors has agreed to pay $900m (£580m) to end a criminal inquiry into its failure to recall vehicles with faulty ignitions. The car maker was being investigated for not checking millions of cars, despite staff knowing for more than a decade about the defect. The fault has been linked to more than 100 confirmed deaths. It could shut down engines, disable power-assisted steering and brakes and prevent airbags working. BBC Could this fault show up over here.

I bought a car on finance about 6 months a go now. I found out recently that the compressor is faulty and needs replaced. The car had only done about 19000 miles and was just over four years old when I bought it. When I had an air con specialist look at it he told me he was very surprised it was the compressor causing a leak due to it being rare to fail on my type of car and because of the age and mileage. I found out about this just before I had the car for 6 months so first contacted the dealer I bought it from who said they could look at it and fix it but because I'd nearly had it for six months would not pay to fix it. I then made a complaint with my finance company who have sent me a letter as a final response saying that they won't repair the car as air conditioning is a wear and tear issue so is not covered under the sale of goods act. I don't agree with this as I have not been able to cool my car in the summer and I can understand if they meant something like the car having no refrigerant but a main component like a compressor which will cost around £500 or more to fix is not a wear and tear issue on a car that I bought less than six months ago. After doing research I've found out that this problem is normally caused by the car not being used for at least 2 weeks or more. It had only done 19000 miles in just over four years and I know it had been sitting at their dealership for weeks before I bought it as well so I believe I have a strong case. I'm now going to make a complaint to the financial ombudsman service but was also wondering if I got the car repaired would claiming the cost of the repair back at a small claims court be a possible option? I'm really annoyed with my finance company as I think they're being completely unreasonable.

Hello, I used this forum a few years back and it helped me greatly so hopefully I can get good advice on where I go with this problem. Basically I employed a car electronic/audio firm to fit a rear headrest DVD system into my car for the kids. This was back in May. Whilst the system worked lovely and I had no issues with it, it did however play havoc with my car's electronics. Within minutes of me driving off I had a tyre pressure system warning on the dash (which remained on) The reversing camera and the keyless door entry systems worked intermittently and the FM reception was poor. I messaged the guy a few times asking if anything he did could be contributing to these faults and his replies were basically to disable the tyre pressure system. I took it to the dealer and after plenty of visits and investigations they found the following : "disconnected DVD system. Found live wire wrapped around a fuse and pushed into fuse board for boot release. System earth wire was wrapped around a bolt. Advise wiring to be fitted correctly from a direct power supply". Basically the installation wasn't good by the sounds of it and it was interfering with my car's electronic systems. Anyway now they have left the DVD system disconnected and my car is all working perfectly again. Now however I am left with a system that I paid for not even connected. I paid for the DVD system by credit card but I am not sure what the score is here. Technically the DVD system worked ok and was not faulty. It was the installation that wrecked my car so are they still jointly liable or not? I am over £1000 out of pocket. Can anyone advise me on what I do and who is best to claim from. As I say it is not quite as cut and dry than if the system itself was faulty.

Hi there everyone! This is my first post so apologies if its in the wrong place. I brought a car at the begining of july, 8 weeks on and its developed a very serious fault that requires the car has a new engine. we have priced the engine at 600-700 then whatever the labour will be to fit it. having discussed the matter with the garage they have said they will offer me 500 pound back towards the cost and i do it myself. the car was purchased for 1300. i can fit it, i have someone that will do it for me but should the dealer be sorting this? Do i accept his offer and put the rest in myself? or should i continue to pursue the matter with trading standards? how long would i be looking at to sort this sort of issue? im in the position now where i cannot afford to pay for the work to be completed and i cant be without a car for much longer. i put everything i had into getting the car, making sure it was serviced, low mileage etc, good condition. thank you in advance for any help!

HI, I am wondering if you could offer any advice regarding my faulthy GHD's that are about 2 1/2 years old Whilst using them the GHD’s overheated, made a fizzing sound and burnt my hair. Obviously, there is a safety issue with them overheating and burning my hair. It took a good chuck of hair that ended up stuck to the plates. In terms of what can be done with regards getting in touch wtih GHD, what hints / tips do you have? I have seen a fair few reports on the internet about the ghd's overheating.

hi all im after some advice. I purchased a clutch kit for my mondeo from a company called nationwide clutch at blackpool their ebay username is techniclutch. now the clutch was supplied with a 4 year 40000 mile warranty. however it managed to complete just over 18000 miles in around 20 months before it broke up (the center plate) the concentric bearing also fell apart. not wanting to have a poor quality clutch put back in my car I purchased a genuine clutch kit as I needed the car on the road. I sent back all the parts asking for a full refund as I had a garage fit the new clutch and also put a claim in for the labour cost. I got a letter back from the company saying all they will do is supply a center plate as the concentric bearing would not fall apart?????? no refund for labour costs as I did not give the company chance to sort it out??? like most people I need the car for work etc.. ...personally I think they are taking the mick bigtime.. ...do I have a case?

Hi, I received a faulty phone from Vodafone (sometimes it displays nothing even though there is "life" in the phone) where i have been a customer for 2 years. I received this phone on the 6th went on holiday come back and started using the phone requesting that my number change (because of PPI calls), they happily arranged this. Once i reported the faulty phone they said that they would send a courier to switch the phone for a brand new one which i was pretty happy with. Then the customer service assistant discovered i had changed my number and that this switch wasn't possible and told me that a courier would have to come and pick the phone up, take it for repair then have it sent back to me. I asked for some times scales as i need my phone as part of my job and she couldn't give me any and the earliest the courier could get to me was the 25th. So not only am i sat with a broken phone for 6 days I also don't know how long im going to be without a phone. When i pressed on the issue of weather its going to be a week, month or year she still couldn't give me any sort of indication. To top it all off i get a faulty phone that's been refurbished when surely i should be entitled to a brand new phone. Surely I'm entitled to a better service than i received I'm just not too sure the best way of going about it. Could somebody suggest the best way? Thank you.

Handheld rechargeable vacuum. Purchased (online) 31st March. Initially fully charged in accordance with the instructions, works fine. Used 3 times before fault appears - battery will not charge again, though the charging light comes on as it is supposed to. Reported to retailer (in this case, also the manufacturer, Vax) 24th July after several attempts at getting the battery to charge. Retailer insists the charger must be at fault and have now been waiting 2 weeks for a replacement, which has apparently not even been sent yet as they don't have any in stock. In the meantime I have a useless product sitting around doing nothing when I need a working vacuum cleaner - I didn't buy this one for fun! Am I obliged to wait indefinitely for something which is unlikely to solve the problem (if it was the charger, it's unlikely that the charging light would come on, more likely it's the battery) or is there anything else I can do?

Hi. I took my BMW 3 series to my local garage to have a 2nd hand engine put in as my last engine died due to no oil after a leak in that engine. the RAC took it to the garage and the garage gave me a quote of £800 that's the engine and delivery then about 30 mins later they rang me back and said it was £900, so I paid. I got the car back after about 3 weeks the engine was fitted and they also charged me for a new clutch plate but not the labour this was an extra £250 that they didn't even ask me about. altogether I spent £1,900 on this engine and I drove it round for a week and it started making a noise and loosing power again so once again I called RAC and they said I had an oil leak. so took it down garage and they said they couldn't find a leak but cleaned the engine and told me to go back in a week to see if they can see where its coming from. in the mean time I took it to another garage for some advice and they said I have 3 leaks in this engine. what can I do to make sure they repair the engine and also they said that if they have to take the engine out to repair it it will cost me labour even tho its their fault for not checking before putting the engine in. PLEASE help Thank you

I have an LG G3 which keeps switching off. It has been repaired 3 times, and it still keeps switching off. Initially vodafone said they would replace the phone, but now say they won't as I can do an early upgrade. The best they will do now is to have the phone looked at by a senior engineer. I don't want the phone going into repair a 4th time, I want what they initially offered, a replacement handset. I really don't see what a 4th repair will do, that the previous 3 didn't. I do not want an early upgrade as an early upgrade is just fobbing me off with saying go and buy a new one, but they say as i am within 70 days of an upgrade they say it's now another repair or upgrade. Surely that's their problem not mine. The phone is actually only 9 months old, as the previously supplied phoned also kelp going wrong and was replaced.

We bought our kitchen and appliances from Hombase back in January 2014. We bought an oven package which included oven, hob and extractor. At the time of purchase, they tried to fob us off with extended warranty, we said no because under the Sale of Goods Act you are covered up to 6 years if items develop electrical faults. 14 months after purchase, the oven started to cut out when heating up and was making a loud rattling noise. We sent in am email to Homebase; they said for us to get a tester out and they would honor the call out charge and replace the oven if it was faulty. We called a firm out, and when they tested said the cooling fan was faulty and looked like it had been faulty from original purchase. We sent this in to Homebase who sent us payment for call out charge and replacement oven. Everything was fine with the new oven, however within a week of using it, the glass door in the oven smashed and went all over the kitchen floor and also ruined our dinner. We took photographs immediately and sent it in to Homebase. We could not believe it 2 faulty ovens from the same shop!! Anyway, we got a call on Friday, to say the department dealing with the issue will be in touch to discuss the matter, yesterday, out of the blue, Argos phoned to say they had an order for a replacement oven. I refused the oven because Homebase was supposed to have contacted me beforehand to discuss the matter which they failed to do so. I stated I wanted a full refund of the £499 we originaly paid for the oven package so that we wanted to buy an oven elswhere as we did not felt confident in another one being provided. I was suppossed to have had a phone call from the manager of Homebase this morning, nothing!! So, what can I do, not been down this road before, and certainly never had 2 faulty appliances being given!!

My Sky+HD box won't come out of standby. I called Sky CS to be informed as my box was out of it's 12 month warranty I would have to pay a charge of £60 which they quickly brought down to £30. I'm not happy about an 18 month box being faulty and being forced to stump up £30. I would have thought I would be covered by the SOGA as I wouldn't consider 18 months a reasonable length of time. Opinions?

Hi all I am just back from spending 2 and half hours in a store arguing about the Sale of Goods Act. I bought a Laptop online, which keeps freezing, so I phoned Customer Services and asked how I go about returning it, I was advised to just call into my local store and they will sort it all out. So off I go to said local store, only to be met with abuse by the General Manager. Anyway, the guy on the 'KnowHow' desk claims the Laptop is not faulty at all and therefore I can't have my refund, so I quote the SoGA and he said hes not allowed to talk to me about that, so I ask for the Manager, he comes over and again refuses to speak to me about this. He phones Customer Services and I speak to them and am put through to their 'Legal' Department, who also dismiss my claim, even though I quoted the SoGA to them. I also asked them for a Letter confirming why they were refusing my refund and why they think they are above the Law but they even refused to do that. So I am now left with a faulty Laptop and no refund. Where do I stand on this? Can I pursue a Criminal case under the Consumer Protection from Unfair Trading Regulations 2008? Thanks in advance.

After a little bit of advice at the moment… I am concerned our integrated Neff Fridge Freezer may not be fit for purpose (as opposed to faulty). I purchased it from AO.com roughly 18 months ago and paid via credit card. For the moment I have been following the manufactures warranty claim procedure. I am aware my contract is with the retailer but elected to contact the manufacture as I deemed this the path of least resistance and quickest route to a working fridge freezer. To their credit, they have been very quick in despatching engineers and overall I am pleased with their response. Unfortunately however it hasn’t necessarily resolved my concern. To put it into context, last Wednesday was the hottest day for several years, I believe temperatures peaked around 34c in the hottest parts of the country, and that’s when problems started. I came downstairs at roughly 10PM and heard the fridge freezer alarm sounding. I went to check and the freezer was at -10 (it should be -18). I attributed it to what had been a hot day (though by this point it was obviously much cooler), put the freezer on to ‘super’ mode and assumed it would be back to normal in the morning. By the morning it was still alarming, this time at -2! That’s despite being on ‘super’ freezing all night! I contact Neff who advise me to do a manual defrost (turn it off for 8 hours). Once I had done this (pretty inconvenient) I turned it back on. The fridge very quickly reached its set temperature of 4c. The freezer did absolutely nothing for at least 5 hours until we went to bed. I contact Neff who arrange an engineer visit. Annoyingly, at some point during the night the freezer miraculously started working and by breakfast time it was at -7. By evening it was back to -18. At this point I prepared to put it down to ‘weirdness’ and hope that it’s just a one off. Not wanting to end up paying for an engineer to find “no fault” I cancel the visit. Saturday comes and it’s also a pretty warm day. Early afternoon the freezer alarm sounds again, its back at -7. I clear the alarm and reside myself to the fact it really is faulty. I did not monitor the temperature beyond this but noted the alarm light was on until my last observation in the evening. I call Neff once again and schedule an engineer visit. But, once again come the next morning it’s back at -18. Being quite convinced there is something wrong with it I see through with the engineer visit. The engineer has today visited and whilst being helpful and thorough, unable to isolate any particular fault putting it down to a “glitch with the weather”. I attempt to clarify this, but don’t really get anywhere – the freezer is rated for ambient conditions up to 38c – even in the hottest parts of the country it’s only touched 34c. To my mind a £1000 Neff fridge freezer should be the best of the best, I shouldn’t get nonsense like this just because it gets a bit warm – a freezer should by definition keep food frozen (within its rated environment). If no individual component is faulty yet the system as a whole does not meet specification surely this renders the device not fit for purpose? My question is; if I ever wanted to bring a claim against the retailer under the sale of goods act how would I substantiate this? Even an independent engineer may not be able to document a specific fault - It appears to be a result of an under specification in the units design. As I mentioned earlier, it’s not like this is a cheap and cheerful fridge freezer – it really should be able to cope with the extremes of a British summer, as indeed significantly cheaper models do.

Let me begin by saying this - I have never experienced such awful customer service on this level. Or in my life. Quite upsetting really. I upgraded with Vodafone for a 2 year contract and a new handset - an iPhone 6. I then discovered a fault with the screen. Went to the Vodafone store in Trinity Leeds and was told by the manager that it was Apple's problem. I was not even offered a repair by Vodafone as 14 days had passed. Got an appointment with Apple - they agreed, faulty screen and provided me with a refurbished handset. Once I got home that day, I discovered the new handset had the same problem, but it was 10 times worse than the first handset. You could actually hear the screen click when pressing on it gently. Went back to Apple the following day - got another handeset. Surprise, surprise...handset also has clicky screen. I subsequently called Vodafone and asked them if I could get another handset or even a different model. They said go in store as we don't deal with it. This was on Sunday. So, to recap, this weekend gone, I have been provided with 2 refurbished phones with faults. Monday - went to the store. Was told we don't deal with it, call customer service. It's also an Apple phone which is provided by them, so we can't repair. Called customer service - was told that they would look into the issue as this was my third handset in just over 1 month. Promised a call back. Vodafone never called back. They didn't even call back today. So, I decided to go back in store today. Was told that as it belonged to Apple, they had to repair and that they should have provided a new handset. Aaron at Trinity Leeds store seemed to be baffled as to why Apple had provided refurbished handsets. If it had been the phone Vodafone provided they could have sent it for repairs. Told him I was not informed of this. Went to Apple - spoke to manager. They are going to take steps to retrieve original handset provided by Vodafone, but can't guarantee it will be in one piece. They also queried why Vodafone had not offered repairs. Take note Vodafone, Apple's customer service was fantastic. Always polite and lovely, and the lady dealing with my issue was clearly going out of her way. Went back to Vodafone store - asked Aaron to confirm what part of the agreement related to faulty handsets. He rudely replied 'go online'. After having questioned him some more, he became defensive and appeared to have very little understanding of the contract. In addition to this, he was also training a newbie - might not be the best person to train him. Got home for 6pm, have spent the last 2 hours on call to Vodafone. Was put through to a lady in the billing department after I requested to be transferred to someone senior. She said she did not have the authority to send out a new iPhone but the only option was to send it back for repairs, and if it was faulty the 4th time, a new handset would be issued. However, I had to go in store to do this. I said this was not good enough as I use my mobile for work therefore I required a mobile. She put me through to someone else. Rather a very rude Scottish chap who ended up shouting at me, and cutting me off. And he also did not leave a note on the system. I was able to find this out as I was out on hold for 58 mins before someone spoke to me again. I have even screen shot this for my records. Perhaps this is a new record? The final chap seemed more concerned about finishing his call as it was nearing 8pm. The line also started to echo at this time, very convenient. He offered to repair handset, which would mean that I would be without a mobile for 2 weeks. No replacement phone to use whilst repairs taking place. I stated this was ridiculous for a professional person, he simply laughed and offered no alternative. He then started to accuse me of actually damaging the phone by stating 'how do we know you've not caused it if it wasn't evident in the first 14 days'. My response is this - I take great pride in an item, particularly handsets which I have contracted for 2 years. I would not intentionally damage my phone at all, and to suggest this in his line of questioning was unprofessional if not underhand. In short, Vodafone appear to be very good at making attempts to 'pass the buck'. I asked him what other options I had - he offered none. I asked him why a new handset could not be sent out, as this would simply solve the problem. I would not have to be without a phone whilst repairs were taking place. He did not offer much insight, the call ended with him taunting me and I cutting him off. Bravo Vodafone for employing professionals such as this imbecile. Can anyone advise some next steps? I feel like Vodafone customer service and instore are extremely unhelpful, I have been passed from pillar to post, with different accounts, and just general lack of respect. They don't even seem to have a complaints department hence my reason for this post. I honestly wish I had not upgraded with Vodafone. They are quick to sign you up to a contract, but when you actually genuinely need assistance, they simply do not care. I have experienced better customer service in countries from people who do not even speak the same language. Vodafone has some serious customer service issues. I welcome your thoughts and hope this can be resolved ASAP. If I get my original iPhone back from Apple, in pieces, are they going to attempt to fix it?

Hi everyone, I bought a Bell Tent from Boutique Camping on 29th July 2014. We used it for 3 days in august 2014 then yesterday I put the tent up at home to air it for this years holiday and noticed the canvass stitching had unravelled causing the inner canvass to begin to come away. After emailing the company some pictures they claim it is wear and tear and not covered by manufacturers warantee. My thinking is that it needs to be repaired/replaced as not fit for purpose. They claim the best they can do is to recommend a good canvass repair centre. Surely they cannot expect a tent to last 3 days before the stitching fails? I figured I would throw the breach of sale of goods at them and if need be a claim against them. Any ideas would be welcome, Warm Thanks Tom

Hi, I was wondering if anyone could help me dealing with Wacom.eu I bought a Cintiq from them which is still under guarantee unfortunately, it only worked for a day and went completely dead. Wacom offered to send me a refurbished one or alternatively repair my one but I have to cover the postage cost in this case. My problem is that the item in question costed about £1600 and I do not want to accept a refurbished model as I think it would be extremely unfair to get a second hand machine in return for a fault that was inherent in the machine to begin with. Any help would be very much appreciate it, Thanks!

Hi Everyone I am after some advice regarding a laptop bought 26/1/15 A few weeks after I bought the laptop it began to be very slow at loading pages. I rang Rang Knowhow Customer Service Team who tried to help but as they were unable to help me they said to take it back to the store for them to take a look. I did this and when they gave it back to me it was exactly the same so I took it back a second time for them to investigate. When it came back it was exactly the same so it went back a third time. When i got it back it was even slower and was taking 6 or 7 mins to load any web pageit went back to store a for a 4th time. When I got the laptop back it was exactly the same it went back for a 5th time. It is now worse than ever and is taking 15 mins for a web page to load. The store are saying it is really not their problem. As I am still within the first 6 months and as they have tried and failed in store five times to fix the problem, am I now entitled to ask for a replacement? I am worried that if it keeps going in for repairs I will go past the 6 month mark and I will lose some of my rights. Thanks

What's the situ when you purchase something that has to be professionally installed by , say , an electrician and that item fails within the guarntee period and then you have to have to pay an installer again to have the new one fitted ? Are the supplier or maker of the product liable for your re-install cost? Thxs

Please can you help me? My sister bought my son a Play Station 4 (PS4) games console complete with 2 games from Very Catalogue of which she is a customer. She bought the PS4 April 24th 2015 to give to him on his birthday June 9th 2015.She kept the present unopened at her home and gave it to my son on his birthday. Unfortunately on opening the PS4 and setting it up, the PS4 is faulty and does not work so we would like to return it. My sister contacted Very so that she could return it to them but was told,that because the PS4 is out of the 28 day guarantee period that we must send it back to the PS4 suppliers.My sister told them that she bought the PS4 from them as a present and it was not opened until his birthday when we discovered that it was faulty. We contacted PS4 and they said that if we send it to them, that they would probably repair it or send us a reconditioned model.This we find is totally unacceptable! PS4 also gave us a reference number and said that it is easier for Very to send it back to them via their distributors. Very are refusing to accept the faulty PS4 back. My sister called Very again yesterday and is now awaiting a call from one of their managers. The PS4 cost £409.00 ( £412.95, included 3.95 postage) of which she is paying it off over 3 months interest free £137.65). The first payment has already been paid. My sister will pay for the console as she does not wish to have any credit problems. If necessary Very will have to refund her later on. From reading other threads about this company I fear a long and protracted battle ahead. So I would like to know how best we can move forward. Also in the meantime I have an unhappy son and a useless games console that doesn't work. Any advice would be greatly received,many thanks!

Won a motorbike off Ebay on 30th May, paid via bank transfer the next day as Paypal doesn't offer protection on motor vehicles. Was described as fully working, just had an MOT. Got a courier to pick it up and deliver it, received it yesterday, wouldn't start, had to buy a battery charger, discovered battery is knackered so will need to be replace, there may be other issues but hopefully not. Where do I stand on this with it not being as described? Can I make the seller reinburse any repairs I have to pay for? Or if I really wanted to could I return it? Thank you.

Hi , Not sure if anyone can help here however I applied for finance to purchase a machine. The finance was agreed and forms sent out for me to complete. Included in the forms was a certificate of acceptance for the machine stating it was in good working order. I called the provider to say I was signing for the finance but would not sign the acceptance until I had viewed the machine. After a month of delays the machine arrived however it was not as described. There were numerous defects and it had logged over 25% more hours worked than had been advertised. I called the supplier immediately to tell them it was unacceptable and to remove it from site. They apologised and promised to resolve the issues. They have not and I insisted they take the machine back as I requested in the first instance. I also informed the finance company on the first day that it was unacceptable and not to pay out any money as the deal was to be aborted. I have since discovered that they have taken payments from my bank. They insist I must maintain payments for the machine (which has since been removed) despite me informing them that it was unacceptable and to cancel the finance. In clause 1.1 of the finance proposal it states that if I find the goods to be defective, I must inform them within 5 working days. I did so within an hour. Am I within my rights to withhold any finance payment for this machine and can I claim my money back. I continue to hire a machine as the one I was purchasing was defective as well as having to pay finance on a machine I do not have. Any comment / advise welcome. Thanks in advance

Last Thursday we had a Dometic Freshjet 2200 air conditioner fitted into our caravan. This unit comes with heating, dimmer function and a remote control. The unit cools down okay, but on checking the heating function (1200w) there is a strong burning smell, a rattling noise and no heat. We have tried the heat function several times in the past week and it will not function. In addition, the unit has a light which can be dimmed using the remote control. This function does not work either. We managed to contact the supplier who in turn said that they would contact the manufacturer When there was no return phone call, we phoned them back to be told that the tech who could advise at Dometic was away on holiday! They said they woudl phone back this morning, but no call. It is nearly impossible to get through to the supplier as you always end up in a queue which is no joke if you are phoning from a PAYG mobile phone. We are not very happy with the unit considering it has a major fault from first use and another fault also from first use. We have contacted the supplier by phone and also have completed their Online query form. No happy with no resposne to either. The unit was paid for by credit card and the deposit was paid over the phone with the balance payable when the work was compelted! Please advise. Thanks.

I bought a used car for £7000 with climate control which appeared to work on the test drive, but it was a cold day. Now I went to use it and it is only blowing warm air so the car is uncomfortably warm. The car was advertised as having climate control and air conditioning, being well maintained and with 6 months warranty. They have stated they only cover major engine and gearbox faults under warranty. They are a decent sized garage with about 50 - 60 cars for sale ranging from £1500 - £30,000. I've had the car a week and I'm otherwise happy with it. But if I had realized the climate control didn't work properly I would have offered less or bought elsewhere. What rights do I have to get them to fix it or pay for a diagnosis and repair? I accept I should have realized it wasn't working but then again so should they and they shouldn't have advertised it with Climate control if it doesn't work!

We recently used Zen Internet to provide our business broadband service, however the service was extremely slow, unreliable and connection randomly dropping / losing connection. After 5 days and several hours of speaking to the tech support we gave up with the faulty service and cancelled. We have been charged £160+ for installation / activation which we have requested to be refunded. Unfortunately they are not willing to refund our money and have implied that the service provided was satisfactory and working. I managed to get them to email me the call log history notes for all of the support calls we have made and the tech support state several times there are different faults on the line and the 'speeds look exceptionally poor' Being B2B I presume we are not covered by the SOGA, would we be covered by the Supply of Goods and Services Act?