Hi guys. It was packed dry. I made extra specially sure of that knowing how canvass is. Its a bell tent and its just the stitching on the inner part of the apex point where there is 2 layers to protect against the pole. It would be a fairly simple repair and after reading your posts with a much calmer head im inclined to agree. I wont be shopping at Boutique Camping again after spending £800 on a temt plus stove to receive that BS. Thanks again guys.

Hi everyone, I bought a Bell Tent from Boutique Camping on 29th July 2014. We used it for 3 days in august 2014 then yesterday I put the tent up at home to air it for this years holiday and noticed the canvass stitching had unravelled causing the inner canvass to begin to come away. After emailing the company some pictures they claim it is wear and tear and not covered by manufacturers warantee. My thinking is that it needs to be repaired/replaced as not fit for purpose. They claim the best they can do is to recommend a good canvass repair centre. Surely they cannot expect a tent to last 3 days before the stitching fails? I figured I would throw the breach of sale of goods at them and if need be a claim against them. Any ideas would be welcome, Warm Thanks Tom

Success!!!! They are going to exchange my phone!!! The CEO rep called just now and couldnt apologise enough!! Thanks for all the help Locutus I wish I could do more than just say my heartfelt thanks!!!

Sent the letter to Phones 4U yesterday Locutus. Will let you know how I get on!

OK Locutus, Thanks for all your positive feedback and not calling me an idiot for letting this go on so long Im now on it.

Oh and yes I do have a report to say no water damage sorry

Hi Locutus, I understand your frustration when someone doesnt appear to listen lol. However I thought if I obtained an honest report from an accredited company or at least try then it would help my case but these guys have played havoc with my timetable and at least I do now have them in a recorded call giving false info about my phone. They claim the indicators have been triggered and are red but in fact they havent and are purple (I have photo proof). I am due to call their manager today and was going to give him my ultimatum either give me phonecall compensation and an honest report or face court procedure for giving false info. My plan for remaining honourable as possible led me on a really long tangent. If you have any ideas mate I DO listen and have taken on board your ealier help which is very much appreciated.

Hi all, If a service company (Phone repairs) lies, (I have recorded evidence) does this breach OFT rules? They told me my phone has been water damaged and it hasnt. They have made every excuse why I havent received a service report with photos for the last 16 days. Can I accuse them of failing to abide by OFT or Trading Standards?

This is the bulk of the letter but i am missing the section of the SoG Act detailing the responsibility of evidencing the fault falling to me as I have had the phone longer than 6 months. Any help there would be gratefully received!! Dear Tim, I hope this correspondence finds you well. I am writing to you today concerning my mobile phone (Samsung Galaxy S II, i19100), acquired through a 24 month contract from your company on the 29th May 2011. Unfortunately the phone suffered a fault on or around 8th March 2012. The fault occurred after placing it on charge as usual overnight. This resulted in the phone being unable to switch on or do anything at all in the morning. As per the Sale of Goods Act 1979 s as the fault occurred after 6 months of sale, the onus is on myself to provide Evidence of Fault. So I sent the phone for repair to a reputable repair centre, and awaited their report. Unfortunately they were unable to repair the phone as it was the CPU which had failed. In my research I found that water or moisture damage although slight can cause a fault in mobile phones so when they contacted me I asked if the phone had suffered any accidental moisture damage. I was informed no and that is the first thing they check for. All circuitry was fine and moisture indicators had not been activated. They stated in their emailed service report to me that there were “No signs of water anywhere”. This could only mean that an irreparable fault had occurred. So I took the phone back to the branch, where I spoke to the manager where upon he put me in touch with your Customer Services who insisted they would not replace the phone without an engineer’s report. The following day my wife returned to the branch and they sent my phone to be examined. I was extremely surprised when I received a call from the repair centre a few days later to hear that the phone had suffered major moisture damage across 70-80% of the circuit board. I received a generic letter informing me that my phone was moisture damaged and this could have happened without being dropped in liquid due to condensation. I contacted the repair centre and was informed that usually photographic evidence was taken but for some reason no pictures were taken of the damage on my phone. This led me to believe that the phone is not and has not suffered from moisture damage. In calling the original repair centre concerning this, they explained that this much moisture damage would definitely trigger the indicators inside and their equipment would have detected any damage to the circuit board. This brings us up to date. Apologies for the long story Tim, but I feel it was necessary to provide you with the full background. So with this in mind I feel I have done everything possible to provide Phones 4U Ltd with the means to replace my phone and have been very helpful and courteous through this trying time. Therefore the only recourse left is for me to formally request a replacement for my damaged phone within fourteen (14) days of your receipt of this letter. I have no problem returning to the branch: Unit LG01 Chapelfields Centre, Norwich, NR2 1SB if the manager there is authorised to exchange the phone. I feel this is a very reasonable request after all the time, trouble and cost I have spent on your error. If there is a failure to execute this request I must inform you it will be my intention to reach a settlement via court action. If this becomes a necessary step I will be reclaiming ALL costs and damages of this tort incurred thus far including, but not limited to, days without the handset. It is my wish and will that this shall not be necessary. Again apologies for the length of this letter and many thanks for persevering! Yours sincerely , without ill-will, vexation or frivolity, By:

Hi Locutus and everyone else! I have spent the time so far trying to get the phone sorted and I sent off to a 3rd repair centre, this time accredited as phones 4U wanted and suprise they came back with the same story as phones 4U only this time I recorded the conversation and they lied about the water indicator inside, they said it had been activated but I have photo evidence before I sent it that it hasn't. Plus they received it on the 3rd of April and I only got it back yesterday, 23rd April. I have been promised an engineers report with pictures and they claim the try'd to clean the phone. (A service they did for free when they say it is a £20 non refundable service) But just as Phones 4U no pictures were taken before the "damage" was cleaned. A quick examination of the phone when recieved it back yesterday showed the indicator was exactly as I had sent it. Un-activated. Also I still have not been emailed the report with photos they took of the "damaged" chip (Which, during the phone call started out as a couple of chips then later changed to just one) as they promised they would and did not call me back today as stated when I phoned them this morning. So have now written a letter to Tim Whiting waiting to be sent. I can post this if anyone would be good enough to proof read it just to help me out! Thanks to all

Thanks Locutus (great name!), great info, I was always guessing it would take the threat of court but it builds confidence to know others would do the same. Also the procedure you mentioned before action is a bonus as I probably would have jumped straight in. Thanks a lot, will post to let you know how I get on and hope others can get some ammo if they end up in a similar boat! Thanks again Tom

Hi everyone, sorry if this has been addressed elsewhere I did look but couldnt find a similar thread, My phone (Samsung Galaxy S 2) broke down after 10 months into the contract. To get a peaceful easy life I simply sent it to a repair centre i found online. They were unable to repair due to a damaged CPU. I took it to Phones4U local branch and they said it had to go to a repair centre,"their" repair centre. I argued as a consumer I was entitled to request replacement or repair and I wanted a replacement, after a lengthy call to their CS no joy. So my wife took the phone in the next day and they sent it off. I got a call a few days later and was informed it was unrepairable due to liquid damage. I know the phone had not got wet so I called the independent repair centre and asked them if they noticed any water damage and they said no, its very obvious especially as I was told it was extensive water damage. So I told Phones4U CS I believe they are wrong, and they said they cant accept the report I had done as they are not Samsung accredited. I had to get a second opinion from an accredited repair. I dont have the phone back yet but are they right about needing accreditation as I am concerned that any centre will be biased in their favour. Thanks for any help Tom

right i see, thanks atlantis in my case it was all signed, not digital, and i wasnt lookin for unenforceability, just matter of interest. This thread was the closest i could find, barclays have missed their allowed 12 days and then only sent t+cs within 30 days as i assume the act says agreement with a space for a sig, which that did not have. Great info tho thank you something else i didnt know 5 minutes ago! lol

yes?

I see, im assuming all the hassling in the world aint gonna change that then... but was i right in my thinking about the executed copy do you know, i have requested mine from barclays and one from barclaycard/egg.