Hi, Just wanted some advice please my son has Rent arrears form 2012/2013 when he was in a hostel for 3 weeks the debt is 580 pounds we have only just recently found out about the debt he has been put on the housing register as he is homeless but he's been suspended from bidding. we have asked how much to pay to be released from the suspension & 3 people have said different things we have said if we pay all off will he be able to bid they said its down to the housing managers to say whether he can bid. one person said 10 weeks someone else said 10 months. my thing is they have had 3 years to find him and they said they don't have the resources to look for him. I don't want to pay all off in one go and they come up with something else for why he cant bid! they say they want to see he pays his bills! can anyone help and let me know what the normal practice is with arrears just want some one to be straight he's been given 30 points for medical & social now he's homeless not because of his doing and he's priority due to mental health so waiting for those points and that process. If anyone can let me know the process would be much appreciated. Thanks

I have been in my current flat for 9 years and currently I get all my rent covered by housing benefit. However this year the landlord decided to make things difficult and my terms are changing. Extra £20 a week rent. New guarantor required even tho I dont have arrears or ever had arrears. Without this 3 months rent paid in advance. Early termination fee payable in advance So to renew I need this amount of money. £1245+£495 up front and extra £20 month rent. Council and charities have confirmed housing benefit will not cover extra rent, in fact I actually already get more than the allowance which I think has only been allowed as I was getting it anyway before the rates got revised. My only income is ESA SG. Given the situation I have put in a claim for PIP although I think I will only be rewarded lower rate mobility. It seems most councils will allow people to get on their choice schemes for needing more affordable housing, but my council seems very strict, unable to afford rent is not a valid reason and they wont let me register. They told me I can only register when I am actually homeless and only then if not intentional homelessness. Shelter have advised me I am in a very tough situation, I can be deemed intentional homeless if I refuse to sign the new tenancy terms, but also likewise if I sign knowing I cannot fulfill the terms. My landlord has said if I dont sign I will get a section 21. My council just kept refusing to acknowledge the private rental market is completely out of touch with local housing allowance rates and refusing me access to the housing association property market. Bedsits in my area cost more than the 1 bed flat LHA rates, thats how much of a difference there is. I found one housing association property on housefinder thats the same rent as LHA rates but sadly they already got a tenant, they said they got 200 available on choice website, but just this one available outside of it. It does seem a bit of a [problem] to be honest, one has to be homeless to get access to affordable housing. My sister's council choice scheme doesnt have such requirements, one can register simply for 'affordability' reasons. But I do require a 'local connection', my sister however has only lived there 2 years (didnt tell them this), and they want 5 years as a minimum term for a relation. Is there any advice on how to get housing association properties outside of choice schemes? or low priced benefit friendly places? I did wonder why these places never seem advertised and now I know why, they all seem locked away by the councils. I have registered on all the housing associations on my councils website, none of them have any properties available, but have been told I have to do this and keep checking them or I risk been deemed intentionally homeless. I dread to think what happens then, do they literally chuck me on the street? What a society. Since I have mobility issues and where I live now I currently cannot have a scooter, I am going to ask my GP this week if i get on the scheme for medical reasons, but I dont know if she will support me on that.

Daughter is expecting to receive an overpayment bill of approx. 2k for housing benefit Approx.. 12 months ago she was Made homeless L.A. (were very good with her) appointed her a homeless officer she was allocated homeless housing and her and her homeless officer filled in her housing benefit form she had to pay some rent as homeless property's come with a higher rent as they ate part furnished After 6 weeks in homeless accommodation she was allocated a house she was at work the day she was due to pick up the keys and the homeless officer took the keys to her work daughter asked her about her new claim for housing benefit for her new house homeless officer said she would deal with it as everything was the same and send her a receipt she was granted full housing and council tax benefit she didn't think this was right and phoned her homeless officer who went through it with her on there system everything was right income .tax credits ect . so it must be correct Not happy with that a few days later she phoned the benefits section and went through it with them again told everything is correct This yrs housing benefit came in and she has to pay rent she always had this little niggle in the back of her mind that something wasn't right and nothing had changed from the previous yr she phoned them they have asked her to take all her paper work to the local office so they can scan them and send them to housing benefit (and theirs a lot 100+ pages ) anyway she was going through them and one housing benefit rebate form has her working tax credit's on it but the one that was done by her housing officer hasn't (thence the 100% rebate) This is a lot of money and if she has to pay it back then that fine she will pay it however I would like her to go down the appeal root any thoughts on this

Quick question that I think I know the answer to but it's always good to check right? I understand that you can have upto £6000 in savings and still claim HB. Anything over that will affect the amount of HB you are entitled to. So my question is - Does this relate to household savings or per individual in respect of a HB claim? For instance my wife gets a student loan which the benefits department consider to be savings (currently at about £4500 in the bank). So if I came into some money such as compensation, inheritence or something of that nature would anything over £1500 then directly affect the HB (£6000 - £4500) or would it be £6000 I could have saved up seperately from what my wife has in her bank?

we have been bidding on properties for over 3 years with this housing association, but in band d, after having shelter involved as environmental health say out property is not safe to live in. Shelter sent the reports and our sons report about his disabilities, we have been bidding with no problems for 3 years, then all of a sudden i couldn't log on to there system, after calling them, i was told the application was deleted due to rent arrears on a old property, of which we had paid off, but still want 1500 in charges from us!! i not happy, Environmental health have said this house is not safe, but the local housing is run by this housing association, who have now told us we can no longer bid or be with us. I've asked why they have done this after shelter got involved! they are refusing to answer us.

Well a quick start to a thread.I had no intention this morning to start another thread.But will,how can i resist. Maybe a touch rushed but will build on this.Got to go out to try to make a bob or two shortly So i hope it makes a little sense. Would rather hang round the Bear Garden but needs must. Want to know really wherever you are in the UK how you feel about housing in your areas,whether renting,mortgage,condition,evictions,pressures,landlords,rent deposits anything you want to say. Have you memories of times gone by,can you see into the future.Perhaps you have a crystal ball Why am i mentioning London,well got to start somewhere.And grabs some attention as well.Usually. Also i was reading King12345 post about Hounslow and had a look around his area and found a article that interested me and set me off. Within a minute or two i was looking all over London. I must answer the post on another thread.And remember starting in London perhaps but let us move round the UK.Just what it it like for you.Stressful,blissful anything you want to say,feel free. So without further ado,let me start.Got a busy day,first i have to let the pigeons out and feed the ferrets. Street-chart: London's housing crisis illustrated – in pictures A London renter has created street graphs throughout the capital to highlight fast-rising rents, evictions and homelessness, the chronic shortage of affordable housing and the decline in homeownership-in a different way. Street graphs in Hackney show how the average rent in London has increased since 2005 http://www.theguardian.com/housing-network/gallery/2015/may/14/london-street-chart-illustrate-housing-crisis

Hi everyone, Any help or advise on where to go on this would be most welcome please as it's a battle I've been fighting for just over 6 years, without a break, and I NEED to get the Pension Service to put right the ultra vires decision (on the wrong legislation) and recieve the back pay owed. I am 110% correct in my findings from both DMG and legislation, the Pension Service are completely wrong and no-one will look at it. I list below a copy of the letter I have last sent, a brief outline of events leading to the wrongful withdrawal, by the Pension Service (PS), of allowable housing costs, with evidence. Brief Background History As a result of a divorce and Court proceedings an order was issued for me to acquire my ex-husband’s share in the house within a specified time limit of the Divorce. We had a joint mortgage for £30000 on our home. I had to remortgage (i) to redeem the original mortgage balance of £27108 and (ii) add £22500 equity acquisition to be paid to my ex-husband’s solicitors within a Court-specified time limit and (iii) to cover legal aid and other acquisition costs involved. However the costs amount was not only unknown but unexpectedly delayed until late 2008 because of solicitor errors. There was absolutely no problem with IS and they let me know that acquiring my ex-husband’s equity share in the house was an allowable housing cost. I received housing costs as Support for Mortgage Interest (SMI), paid direct to lender, as part of IS. The relevant letter from Wendy Steele, IS Decision Maker dated 02.06.06 quoted: “The Income Support (General) Regulations 1987, No. 1967, Sch 3, para 4(6)(a), 15(1), 16(2), DMG 29825”. After my having to involve the Law Society regarding solicitor error and resulting Legal Services Commission (LSC) error, they were resolved in my favour and as a result the LSC wrote and apologised for their error and issued the amount of legal costs to be paid back for legal aid of £5875. There was also a £500 arrangement fee and £350 broker’s fee which had to be added to the legal aid bill of £5875 making basic acquisition costs of £6725. In August 2007, on reaching age 60, I was transferred from Income Support to Pension Credit and housing costs, including the equity acquisition of my ex-husband’s share of the home, remained the same without question, as confirmed in writing by the Pension Service (PS) State Pension Credit Regs, Schedule 2, para 11, DMG 78407 – 78410. However they failed to allow the full original mortgage redemption of £27,108 because evidence had been burned by my ex-husband so I had no proof of full allowable costs, e.g. conservatory (est) £4200). Only £17776.66 was allowed as per receipt evidence. Since the beginning of the re-mortgage IS (and later the PS) were advised of the delay in submitting legal costs because of solicitor and LSC errors but after the acquisition costs were established, late 2008, I requested that the PS added these costs to my SMI now that the matter was resolved and the amount was known. I repeated the request for acquisition costs to be added several times between late 2008 and July 2009 because each request was ignored. In response to yet another request to add costs, in July 2009 “Abdul” (no surname given), instead of adding acquisition costs to SMI, informed me that I was not allowed to acquire an interest in my home and that SMI for it was stopped! The reason given was that the PS had made a mistake. This error of one lone PS employee caused the whole fiasco from which I have suffered very badly. His error opposed all correctly decided housing costs by IS and PS Decision Makers and all other current Government information whether written or online and Case Law and this miscarriage of justice to my very great detriment has not been addressed or corrected! I appealed which was denied. I telephoned IS who were at a loss as to know why the PS had stopped SMI because acquiring an interest in my home was an allowable housing cost. Buying out an ex-partner (my case) is even exampled in detail in Decision Makers Guides (DMGs) (78405, 78407, 78409) and clearly specified in other Government information and Case law. I have struggled without ceasing to get this miscarriage of justice corrected whilst my financial situation has become more and more extremely serious. This goes against the very reason for the legislation being passed in the first place. I repeatedly requested specific responses to the following because these were all correctly applicable to my case as initially determined by both IS and the PS: (i) the relevant legislation (SPC Regs 2002, Schedule 2, para 11), (ii) the relevant DMGs 78405, 78407, 78409, (iii) all current online and documented Government information and (iv) all relevant Case Law The specific responses were not addressed and, because of my persistence in trying to get the PS unlawful disallowance of legislated housing costs reversed, I was told by the PS that I would no longer be responded to except by way of acknowledgement of my correspondence. I have been disgracefully treated, dismissed and ignored over a long period of time. I have been denied any opportunity to represent myself at any interview, local or otherwise despite repeatedly explaining the extremely severe financial difficulties and anxiety/distress caused to me by the PSby the refusal to address the specific issues raised which would have resulted in reinstatement of my housing costs. Would you very kindly urgently look at the simple and uncomplicated facts relevant to my claimant category (residential homeowner acquiring an interest in my home) and the applicable legislation relevant to it, SPC Regs 2002, Schedule 2, para 11, the DMGs that apply to Schedule 2, para 11, 78405, 78407, 78409 and if necessary confirmatory Government information and Case Law and reinstate my housing costs from the unlawful disallowance. I am happy to supply any information and/or documents should they be required. To avoid any complication in looking at the above request, I would add that I am not and never have been a renter and therefore I have never been in receipt of housing benefit via the local council. I have only re-mortgaged once to acquire my ex-husband’s share in my home by Court Order. My case is very simple and straightforward: I am a residential homeowner acquiring an interest in my home which is an allowable housing cost as per: State Pension Credit Regs 2002, Schedule 2, para 11: Loans on residential property 11.—(1) A loan qualifies under this paragraph where the loan was taken out to defray monies applied for any of the following purposes— (a)acquiring an interest in the dwelling occupied as the home; or (b)paying off another loan to the extent that the other loan would have qualified under head (a) above had the loan not been paid off. (2) For the purposes of this paragraph, references to a loan include also a reference to money borrowed under a hire purchase agreement for any purpose specified in heads (a) and (b) of sub-paragraph (l). (3) Where a loan is applied only in part for the purposes specified in heads (a) and (b) of sub-paragraph (1), only that portion of the loan which is applied for that purpose shall qualify under this paragraph. The mandatory guidance referenced to the legislation above and which Decision Makers are obliged to follow is DMGs, 78405 – 78409 as copied below. Note: The suspension of IS from 6th March 2006 to 10th May 2006 referred to above (on the screenshot from the Pension Service dated 2010) was due to the remortgage funds being released through my bank to pay my ex-husbands solicitors for the acquisition. This is normal banking procedure and the money was paid out immediately. A decision maker decided that the remortgage funds constituted savings and therefore I wasn’t entitled to any Income Support or housing costs. This inappropriate decision was readily acknowledged by the people I spoke to at the IS department but I still had to go through the process of Tribunal to get this folly reversed by 10th May. None of the above circumstances (screen-shot) relates to a residential homeowner acquiring an interest in the home. That legislation is found in SPC Regs 2002, Schedule 2, para 11 and DMGs 78405, 78407, 78409. None of the DMG in the PS screenshot refer to acquiring an interest in the home or to Schedule 2, para 11. The DMGs which reference para 11 have been omitted by the PS and the PS Decision Maker has justified his error with irrelevant and unreferenced DMGs and faulty reasoning based on legislation totally inapplicable and irrelevant to my case. This Decision Maker’s faulty reasoning can be seen on examination. He stated above that increases are only allowable in points 1-5 listed. This is an error and the descriptions of points 1 and 2 above especially shows no understanding of the legislation. In point 1 above there is no increase in housing costs in a relevant period (1994/5 legislation brought in to prevent up-marketing by a full homeowner taking out a loan (e.g. change of lender, equity release) to either stay in the same home or move to a different one. The housing costs payable currently will not be increased. There is no relevance to acquiring an interest in the home in this provision of Schedule 2, para 5(7)(a)(b). This legislation is not interchangeable with Schedule 2, para 11 and cannot be applied to para 11. DMGs clearly reference each one and neither is interchangeable. In point 2 above there is no increase in housing costs in a relevant period (1994/5 legislation brought in to prevent up-marketing by changing from renting to buying in a relevant period. If a renter acquires an interest (becomes owner/co-owner Rent to Buy Scheme especially) then he must qualify by being in receipt of housing benefit payable to renters via the local council the week before the acquisition and the amount of SMI payable direct to lender will not exceed the amount of housing benefit previously paid via the local council. There will not be an increase in housing costs allowable. This legislation is not interchangeable with Schedule 2, para 11 and cannot be applied to para 11. DMGs clearly reference each one and neither is interchangeable. In points 3 and 4 above the circumstances have to be individually determined by the Decision Makers and some increase in housing costs can be allowable. In point 5 above other housing costs specifically exclude involvement of para 11 (residential homeowners acquiring an interest in the home) and there is no reference to para 11 in the relevant DMG. Many thanks and I would be so grateful for any help on how to get this sorted as I'm just hitting my head on a brick wall with every letter written. TPP x

Please could someone inform me if carers allowance is taken into consideration for housing benefit and council tax? I have been receiving carers allowance for around three years for my disabled wife, at the time I contacted my local authority to inform them that I had been awarded Carers Allowance to see if it would affect my housing benefit and council tax and I was informed no it does not affect these benefits. I received an ESA2 form this week, which is a renewal for ESA asking for information on savings and benefits etc. I checked the benefits that are being received on the entitledto website and it appears that carers allowance is taken into consideration when working out housing benefit and council tax, and it appears that I should have been paying around £12 a week towards HB & CT for the last three years.

I have been looking into entitlements all day and I am just going round in circles. I could really do with some advice. The abolishment of the family element in housing benefit is my main worry. I don't know if it will affect me or not? I have a 2.5 year old and our second baby is due in May, and according to 'entitledto' we will be entitled to some housing benefit in 16/17. But I don't know if this will start after I have the baby, or when I go on maternity leave in April. Also, as mentioned above, I don't know whether the abolishment will affect the result I am getting. I know it only affects new claims after 1st May, so if I submit my claim in April when my maternity leave starts- will I be entitled to the family element? I am thinking I will still get it, because I already have a child and my circumstances are changing prior to 1st May. Now, it seems I will be entitled to more help (around an extra £70 a month) if I do not continue with my childcare vouchers through my employer. But I don't want to opt out of the scheme to find that the calculations were all wrong and I would have been better off with continuing with the childcare vouchers. Would it be possible to cancel the childcare vouchers once I've heard back regarding my claims? Anything else I need to consider? Thank you in advance!

I bet it don't mean according to one's needs..

Hi, hope someone can help please. To start with I must point out I have mental health problems and and have just been put in the support group for esa for 18 months due to my problems.for 5 years on and off I have tried to get on housing register and it has been so hard to get on it the council have never accepted me being homeless they have put me in emergency accommodation and then they say I've intentionally made myself homeless because I don't get on well with people so it's my fault I had 90 points and then 5 years ago they took all most all my points away left me 2 points. recently I've tried again to apply for homeless again they said that I wasn't on enough mental health meds!! So I wasn't a priority they said, even my doctor sent a letter saying I was vulnerable adult with mental health and needed help they said they needed to know exactly how vulnerable I was they decided I wasn't priority they had no duty to me, even shelter said that they were discriminating against me I appealed and they said I had arrears for 2 weeks stay in temporary accommodation in 2011 or 2012 but I had applied for benefits to cover the stay they said I owed fifty pounds for a one night b n b stay but I had phoned council to say a friend was going to put me up so wasn't need . last November council said I can't go on register because I have 700 debt from 2 weeks temp accommodation and the bnb thing. My mum and I went to council and said prove the debt please because in all these years since I have never had anything from housing to say we have debt please. she said perhaps we couldn't find you or your lying. they said we can't help I said I'm homeless they said nothing I found a room in a house because I panicked and the room is a plaster board wall put up to cut up half kitchen off I have no door I have sheet up to block it off to give some privacy people are in kitchen at all times cooker doesn't work hob doesn't work. My anxieties and stress and mental health is really bad at moment I can't cope with not knowing whose coming into this property I have ptsd which I'm on high alert at all times. So council have not responded to my prove debt. Doctor has written another letter to say I need help with housing so I can be in control of my own front door so council have finally awarded me 30 points today but suspended it due to arrears now council have known where I am since last year still not arrears letters . I would like to know do I have any rights because they left it so long I know they hate me there because I'm not easy person to get on with I get very agitated building up to speak to them I'm stressed but I want and need help with housing. Sorry it's long winded this. TIA.

I live in a sheltered housing property and I am currently in receipt of housing benefit. My landlord is a social housing association, this year the weekly rent has been reduced, but the service charge has risen dramatically. Currently the service charge is paid for by housing benefit but what happens when Universal Credit comes into force? I believe when UC is introduced the rent is then paid directly to myself and that I am responsible for paying the weekly rent to the landlord. The question is the "service charge" still included through housing benefit when UC is in force? The housing association does appear to be very keen lately in adding these additional services and increasing the service charges with no improvements to the services.

Hi I have found out that someone i Know is getting full Pension Credit his wife also works 40+ hours a week and they get FULL Housing and Council Tax Benefit. Surely this cant be right. Anyone know if this is right, or are they committing Benefit Fraud? Thanks in Advance

Read More HERE: http://www.bbc.co.uk/news/uk-politics-35515993

Hi, I moved into a one-bedroom rented flat at the end of December and got my first electricity bill toward the end of January, totaled at approx £180. I knew I had used the heating a bit excessively over the past month as January was cold, however I was still surprised to see that I am charged £140 for heating only (at around 10p per kilowatt). The other thing was that I am charged with two standing charges - 25p/day for electricity and 75p/day for "Band 5", which I found goes to the developer of the building and is based on the size of the property. This means that I have to pay £30 a month in standing charges even if I don't use any electricity or heating at all. I switched everything off immediately and had an engineer coming over to check the meter, which he tested and found it is working okay. The meter readings are transmitted electronically to the supplier so when I got the bill I compared it with the current instant reading and it was about right. However, I only have the first reading at the start of the tenancy for the electricity only and not the one for the heating, which were provided to me by the agency, so I wonder if there is a way to check if the one for the heating is also correct? I watched the meter for a while and noticed that with thermostat set to 18-19 degrees and heaters open at max, it rolls 1 kilowatt per about 10 minutes. Some quick calculations later and I found that if I use the heating for 2.5h per day it will cost me around £40 without the standing charges, which will nearly double my bill. I have spoken with an advisor at another supplying company and checked with them if there is any way to switch, however they couldn't help much. I understand that if I switch suppliers, the whole building will have to switch too as part of the scheme. I also understand that I have little control over leaving the scheme (if this is even possible), as I am only a tenant and not the owner of the property. Is there anything I can do to reduce this bill or fight this before it takes me to bankrupt? My tenancy is on a 12-month basis and leaving the flat earlier is hardly an option. Thanks in advance, L

It seems this is being snuck in under the radar from 1st April while we are watching Cameron and his EU antics. Previously you could be absent from Great Britain for a period of 13 weeks for example on holiday and still receive benefits such as Pension credit etc. However this has changed from 13 weeks to 4 weeks and does create a problem as many people go to Spain for the winter especially if you suffer from arthritis as the UK winter can be a killer. See here for more information

Hi guys and gals I need some advice please. Basically I lived with my partner and 3 kids and started a new job after having my baby. HB requested my first 2 wage slips on receipt which I handed in and continued to get HB payments. So now this is where it gets complicated. My ex was abusive (we have moved away from him recently) and took all my money for himself so I thought I would buy replacement wage slips with different amounts on them so he wouldnt know how much i had earned. Problem is that I left them with my paperwork and thats what I had handed in to the council not my actual slips. This came to light on monday when I received a letter stating the details HMRC had provided were different to the ones I had. I looked properly into my paperwork and immediately saw what i had done. I went in to the council and gave all 3 of my slips in but now im worried that I should have given an explanation into what happened. At the very least there is a small over payment. My main concern is that they will think I tried to trick them. What should I do and what will happen now ???

Hi Can someone point me in the right direction. We live in County Durham with our 3 daughters aged 16, 13 and 11. Can someone tell me what happens if my eldest who is currently at college goes on to university. Although it's over a year away I was wondering what happens if she goes off to uni but comes home during the holiday holidays. Am I allowed to still keep her bedroom and still receive housing benefit for a 3 bed house. I have tried on the Durham council website but it mentions nothing of keeping a room for s student to come home to. Many thanks

I moved into a housing association property around three years ago. I received a letter from the housing association today stating that they now intend to introduce a service charge for the TV aerial maintenance costs and the door entry intercom maintenance cost. The reason why these new costs are being introduced from the 1st April is that when the tenancy agreement was signed the housing association did not apply the correct charges for provision and maintenance, however they will not be seeking the recovery of previous costs. Surely because a contract had been signed it cannot be changed?

Hi everyone, I feel I am being put into a position by housing benefit regulations of having to consider giving up my job, I would be grateful for any help or advice. My story starts with leaving a job I was in after 12 years as an employee to do the job I am doing now. I started this job in June 2104. Basically I am a door to door collection agent, (like a provident agent), different company. I am NOT self employed but PAYE, I am on a commission only basis and I pay all my own expenses from my Net Pay, e.g fuel, car repairs, mobile phone, wifi etc. these expenses are not recoverable from my employers but from HMRC in the form of a new UTR (Unique Tax Reference). I also pay an accountant annually from my Net pay to calculate my expenses and submit them to HMRC and Tax Credits. I have had no issues with HMRC or tax credits, my award has been altered accordingly, but Housing Benefit will NOT accept these expenses because they do NOT show up on either my P60 or Pay Slips. HMRC are sending me out a calculation to give to the council showing my annual wage after expenses, but I know this will be fruitless, as another agent has been denied after providing his. I have took this to appeal and tribuneral and to my local MP, but I am still banging my head against a brick wall. Housing benefit are quoting me Housing Benefit Regulation 35 2(b) as the reason why I am not entitled. Basically in my previous job on approx £11,000 per year I was recieving £64 per week housing benefit and some council tax benefit. This job after expenses I get £10,700 per year and receive nothing and have to pay back an overpayment of £1900. I am a single parent with 2 teens under 18 and work in excess of 30 hours per week. I love my job and do not want to have to search again, I would be grateful for any advice offered. Thank You

Hi, Hope someone can help. I went to court this morning to defend a possession order. It was above section 8 but before the hearing we got it to £300 below section 8. The Judge said he wouldn't accept the £500 figure made 2 hours before the hearing and the landlord claimed he hadn't received a furthered £600 from October even though the Halifax building society gave me proof that it had gone out my account and the Judge saw that. We had the Duty Solicitor who didn't say what we wanted her to say and didn't defend us. Also the Judge did not let us speak so for example the boiler has not worked since June. I and my brother has text him to ask him to fix it. He told the Judge he fixed it in June, he didn't and I had texts from July and August asking him to fix the boiler. Is there any help or any advice that someone can give us. We expect the eviction order in a couple of days Thanks. 5:06pm: Can you believe after I posted before the landlord who swore blind to the Judge that he fixed the boiler in June even though we had proof he hadn't, has now text to ask when can he come and fix the boiler. Lying Sod!

Trying to get a bit of advice for my step daughter, as with most teen tenants they can be a bit noisy at times and she had some justified complaints made against her, she has listened and turned things around and now has stopped the noise however the complaints keep on coming, the last one came today in writing stating on the 1st of December there was people urinating on cars in the communal car park and that she was verbally abusive towards another tenant, My step daughter was not at her flat all day having stayed over a friends the night before and I myself picked her up at around 5pm I had with me her mother, sister and brothers in the car, and we didn't leave her flat until around 10pm (helping her with a bit of decorating) she has spoken to Gwalia housing about the issue but the person basically got very abrupt and said I don't believe a word you say I believe the complainant (she had the phone on loud speaker so I could here), she informed them she had family members over on the evening in question and he in a round about way blamed them (us) for urinating on the cars in the car park! She told them she was not there during the day and he tried to say it was her friends then, she has asked for in depth information (time's etc) as the allegation was false but he said he was not at liberty to disclose the information, she has had a spare key disappear which she has reported to Gwalia and offer to pay for her locks changing over 2 weeks ago which they agreed to do but as of yet have not done so, so even when she is out her flat is not technically secure so if someone lets them self in and makes a racket would she still be responsible for the complaint as Gwalia says she would be? This is a worry now as she had a warning letter last month and could now loose the flat, as I stated yes she was noisy at first but has now turned things around and is just trying to get on with her life but the officer at Gwalia seems to not want to help and is just interested in getting her out.

Long but i would appreciate some answers, im so sick of these people and their treatment against me, so i beg you help if you can. I lived in one of their properties after coming out from a woman refuge for 4 years with no problems, however my ex boyfriend found me and kept harassing me. I was living in Brent (lets say) and on my report from the police and national DV workers it CLEARLY stated i cannot be re housed in Brent. However i was re housed in Brent, i took this property as i was TOLD if i refused it i will be kicked off the management transfer list as im only allowed ONE choose. so im in the same borough i was fleeing and told not to be housed in. Whilst at this property i had a woman upstairs who racially abused me, harrassed me and threatened me several times. she never admitted to racially abusing me but she did admit to the neighborhood manager, knocking on my door to start arguments (harrassment) and banging on the floor at me (harassment) she was also recorded as i had noise recorders in my flat banging around on purpose to harrass and upset me, however because i only recorded for 5 days and not the whole 14days they said it isnt a "pattern" even though legally a pattern constitutes of more than two occurrences. I also contacted the police who didnt do anything, nobody wanted to do anything. In fact they didnt even want to move me only because i brought up i wasnt meant to be housed in Brent they moved me again. I actually developed BAD depression from all of the above. I was pregnant and i lost my baby from the stress. I have a claim with the Housing obud but they have a "backlog" of work and a year later still NO answer from them. so again im only allowed ONE choose as it is management transfer and im now in Camberwell london again had issues with the neighbor downstairs, he constantly knocked on my door, followed me to the end of the road, stared through my windows, had some stuff on cctv and he admitted to knocking on my door. This time the police were great however Had to go to top management for my neighborhood manager to even tell him to leave me alone. They kept saying its a "police matter" even though it says in the tenancy to not harrass other tenants Instead my NHM was more interested in harrassing me about getting carpet as the man downstairs kept complainin , as when i moved i left my job and was on benefits i had no money to get carpet, so i again had to go to top management to get £300 worth of vouchers for carpet, which ONLY covered a hallway, the flat is BIG NHM never addressed the fact the guy downstairs was harrassing me, in fact none of them did they seem to justify his stalking behaviour with the fact i didnt have carpet like that some how means he is allowed to stalk me because im making normal living noises. NOWHERE in my tenancy does it state i MUST have carpet, it just says you cannot have laminate flooring. they blackmailed me because they gave me £300 which didnt even cover the flat, they constantly mentioned this £300 and said i will have to give it back if i somehow dont carpet the whole flat with this £300 the flat actually cost £800 to carpet and underlay, thats CHEAP carpet too Now final issue the guy upstairs to me has laminate flooring, this is making it very noise upstairs, i have complained about it and stated i was told i had to carpet my flat (even though i could of had vinyl or lino due to tenancy) and again they bring up the £300 vouchers they also said to me that the man upstairs is just normal living noise and they will have to prove he is intentionally making noise i asked them if thats the case why wasnt i considered normal living noise when the man downstairs was complaining about me instead i was harrassed and blackmailed and they said because i had no flooring which i stated is untrue as i had carpet in my living room within 3 weeks of being here and he was complain about noise from the living room. they said guy upstairs has old tenancy and it doesnt say anything about laminate flooring i said well mine doesnt say anything about carpet but i still laid carpet and was told to lay it. QUESTION: I find their treatment of me very unfair, anytime i have a complaint it is brushed off, anytime anyone complains about me it is legitimate. They discriminate against me, ignore me, harass me and apply the tenancy when it comes to me but when it comes to others the tenancy doesnt include. they refuse to deal with harrassment which is stated in the tenancy they refuse to deal with noise nuisence which is in the tenancy for me but for guy downstairs they dealt with it what can i do? (i know some people may think im a nightmare, im not, im an easy target, im 21yrs old, short female who is usually home alone doing my uni work, im an easy target for bullies which is why i get into so many issues) just to add, when i made a complaint about the guy upstairs and his walking in boots on laminate flooring, he got the letter and came and banged on my door bout 20times in a row. I was asleep and he woke me up, it sounded like a police raid no joke. When i complained the next day to the Housing management they said he only wanted to talk to me i said NO this is untrue he wanted an argument, why wopuld you knock on someones door so much and i KNOW if i was a male he wouldnt of been bang down my door like that. they again brushed it off saying the guy is reasonable and i should talk to him, which tbh i dont want to i find him creepy. this guy has started to run up the stairs and stamp on the floor ever since i complained about him, but HM ignore it and act like im making it up because the guy has been here for 8 yrs with no complaints. but they fail to aknowledge the fact his flat has mostly been vacant within those years and the last main tenant who lived here was a deaf old women. the man upstairs thinks he owns this flat, he used to get his visotrs to press MY bell (because its so loud due to the last deaf tenant and his is broken) the fact that he even brings up he has been here 8yrs is irrelvant

Hi guys I rent a 2 bedroom house with my partner and 2 children 1 being 3 years old and other being 9 weeks. I pay full rent and work full time but having an issue with these idiots at the moment I called them out to acess the damp to see what they can do as im sick of scrubbing the walls and re painting them he messes about with this laser tool i asked him what he was doing and he says it will tell him how cold the walls was he was doing this for 20 minutes hoping he came to a solution for us his only solution was to keep my heating on 24 hours a day 7 days a week What a stupid solution when i asked him are they going to pay my gas bill he just laughed really annoyed this is one of the worst people i have had a home off nothing but hassle from day one they have never done any work on this place from day 1 of living here 5 years

It's a brand new build, and is suppose to be very energy efficient, however I'm not convinced it has been properly insulated. The heater is a "heat exchange unit", so there is no boiler in the property, just a big unit somewhere else which pumps hot water to each flat which is used for hot water from the taps, and heating. The issue is that I would leave the heating on its highest setting (30), for several hours at a time, but the flat never gets warm, it stays below 20 I would imagine. The radiators warm up (can comfortably hold your hands on them), but no where near the temperature I have seen with gas boilers. I am having to use electric heaters along with the central heating to warm the flat. Is there any duty for them to provide me adequate heating?