Hi, Hopefully someone can help me here! I bought a Macbook from Curry's through Creation Finance approx 24 months ago. The keyboard and trackpad stopped working and I took it to Apple who provided me with a report that it was the logic board that needed replacing and they told me to go through Curry's to get it repaired under EU Laws. I did this and Curry's said they would send it off and repair it which was great. They had it for about 3 and a half weeks and I went to collect it today and the Macbook doesn't even turn on. Ive charged it up etc and its just completely dead. I rang Curry's again and they said all they can do was book it in for another repair. Do I have any other options here? Can I claim under section 75 through my credit company? Thanks!

Hopefully posted under correct thread. Purchased dining room table July 2015 and paid for in full. Delay in delivery item eventually arrived end of September 2015. March 2016, noticed table was faulty (movement) and when checked underneath there was visable damage to three leg joins. Took photo evidence and contacted retailer. April 2016 manager came to house to check product and confirmed under gaurantee. Said they would contact us within the week. Heard nothing so contacted them 2nd week in May 2016. Did not offer refund but said a replacement had been ordered. Told OH that not same table as been modified. Still no contact about replacement table so OH called them again and said that it will be delivered from 6-8 weeks. July 2016 called retailer again as heard nothing, confirmed that table ready to be delivered. Now due to the poor quality and customer service are we still entitled to a full refund or do we have to accept the replacement table ? Thank-you

Hi all, I have had a mattress from Next for just under three years, we noticed a considerable dip in the mattress about six months after purchasing and contacted them, they never got back to us and after periods of time in hospital recently contacted them again. The mattress has never fit the bed, also a Next item. However an inspector came and told me the 2.5 inch dip was normal for a mattress is this age. Next told me that because the mattress had a stain this has caused the dip and was not a manufacturing fault. They said the stain has caused the pillowtop (which was less than 0.5cm), to decompress and had caused the 2.5" dip I asked them about staining on a mattress which has had the usual human activity on it and stated that the stain was actually nowhere near the dip. They now want to send another inspector out. Is this right? i feel they are just going to try and cover up what they originally said? Anyone got any advice please? C x

Evening all, My parents purchased a very expensive tan Italian leather suite from Leekes around 3 years ago. Over the last few months the colour has been coming off the suite and there are mass swathes of white patches all over the sofa. Even on areas that your not sitting on the colour is coming off and the cushions have been collapsing on the suite. Having spoken to Leekes we had an independent sofa expert come out and look at the sofa, he confirmed it was a manufacturing fault and the sofa was never sealed correctly when it left the factory. Leekes have offered to put new cushions and respray/reseal the sofa but having this done on a previous sofa the colour was never right and was full of patches. With this independent report am I within my rights to demand a replacement sofa? We have no intention of allowing them to spray tan dye in the house with cream carpets and tear apart a 5k+ sofa to install new seat cushions. Any advice would be appreciated. Dan

A week ago I ordered a new Bosh washer from AO with next day delivery. From the first use it was obvious that something was wrong with it , it was making a very loud and not normal sound every time the drum was turning. I contacted them and they said I had to contact Bosh and use the guarantee to get an engineer to visit . At no point accepted themselves any responsibility as a retailer. The engineer confirmed straight away that there was a fault so I got a replacement. AGAIN from the first use there is the same and even louder noise. AO refuses to refund /replace without an engineer to visit again. They say that they have to make sure there is a fault and they treat me like an idiot as I wouldn't understand the noise or as I did something wrong with the installation. I said this is the SECOND time the same thing is happening and you confirmed the first time with an engineer that is a fault why do I have to go through this again? Citizens advice advised me that they are obliged to refund /replace as the washer arrived with a fault but AO replies that *citizens advice would advice me to my benefit but this is not how things work*. So TWO washers WITHIN A WEEK WITH SAME FAULT and AO still insist on engineer visiting first. All this is very annoying and inconvenient for me as I had to stay in waiting deliveries/ engineer , I still have to wait another engineer , spend hours on the phone with AO and Bosh and i still do not have a proper working washer.

I'm posting to see if anyone else has had been sold a faulty car from this garage (jk cars derby) ive seen a past thread from the same garage for the same problem. the salesman is refusing our refund after owning the car for 23days and it breaking down. we cant even tow the car as it has electrical steering lock and the key fob doesn't even work. we are currently i the process of the trading standards but have a feeling this is going to be a long process. would anyone concider me using the small claims court?

Hi all. Hoping for some advise on next steps with a faulty TV that is 1 and a half years old. I want Co-op to repair it free of charge under the SOGA but they're not having any of it. I'll lay out the timeline as follows. Toshiba TV was bought by mother in law from a Co-op store in person in Oct 2014. She paid £208 for it (reduced by by about £50 as she had just finished working for a different Co-op store and had a discount card). She paid using her Barclaycard. In approx Jan this year it went faulty. Won't switch on. The power button on it alternates between red and green, but the screen remains blank. Read some online advice, tried keeping it unplugged, then plugging in and keeping finger on power button, etc. But no joy. Completely dead (apart from flashing power button). Mother in law speaks calls Toshiba, who tell her that she is over the 12 month warranty so tough, she will have to pay for any repair. She goes out and buys a new TV. Then i suggest that i take up the fight (as i'm a bit more clued up and don't like companies not taking accountability). Have been busy for a few months but have started contacting Co-op a few weeks ago to see what i can do (i guess i'm sort of hoping she'll give me the TV if i get it repaired, as she's gone out and bought a new one! But if not, i'm just happy to have helped her). I email Co-op Customer relations mid-March advising them that i am raising complaint that the TV is faulty and that i am wanting them to repair it free of charge under the Sale of Goods act as i believe it is not of satisfactory quality and not lasted a reasonable length of time. I attached a scan of the receipt as proof of purchase. I was expecting a reply along the lines of 'as it is over 6 months then prove it was inherent that the point of purchase', in which case i would have to go and get an independent technical assessment of the fault. First reply was the standard 'we're busy, we might take a while' email. 13 days later (i.e. late March) i get a reply acknowledging the complaint and advising me that they are forwarding it to their electric shop. The next day another email apologising as they now realise that it was bought from a store and not their electrical shop (i.e. not online). 30th March: Reply saying that will not repair it. and that i will need to contact Toshiba. I reply immediately stating that i am wanting it repaired under SOGA, and that i am pursuing them accordingly for this. Any warranty is in addition to my statutory rights (and the 1 year warranty has run out anyway). I reiterate that i want them to fulfil their obligations under SOGA, and if they are unable or unwilling to then to either take the complaint higher or refer me to any ADR scheme that they are a part of. 31st March: Email reply that they have spoken to one of their Team Leaders and are now referring it to their Group Risk and Insurance Division for advice. Yesterday: Reply received that they will not be repairing it, and again referring me to Toshiba. Some quotes from this email (as i can't believe how wide of the mark they are): "I have now discussed your complaint with our legal department. They advise me that the Co-operative Group is responsible for electrical products sold in our stores for twelve months after purchase until the initial twelve-month manufacturer's guarantee expires. After the initial twelve months, if an electrical product purchased from one of our stores develops a fault, the purchaser needs to contact the manufacturer of the product to arrange a repair. As the TV you purchased from our store is now out of its initial twelve-month guarantee, the responsibility for its repair is now with Toshiba, the manufacturer and remains with them for the six years following the expiration of the initial twelve-month manufacturer's guarantee." So, i have yet to ring Toshiba myself. But that would be a pointless exercise i would imagine as it is out of warranty and they have legal obligation to do anything for me. I have yet to approach any independent technician to assess the fault and provide a report, as i was waiting for Co-op to either prompt me for this or accept the fault as stated. Do i attempt to pursue the complaint with Co-op? Or ask for a deadlock letter? Or is there a Retail Ombudsman i should approach? Any help appreciated. (apologies for the long post, but always best to get all details and leave out any ambiguarity).

Hi all, I purchased a second-hand freezer for £40 from a second-hand shop two weeks ago. My father and I loaded it into the back of his car with the help of the shop assistant. We drove it home, unloaded it carefully and plugged it in. I threw some frozen food in there the next day and, a few days later, went to get it out. It was all melted, because the freezer wasn't working. We unplugged it, plugged it back in, fiddled with the dial switch ... Nothing worked. When I went back to the shop to tell them this (they offered a one-month guarantee that it would work), the manager asked me if I'd plugged it in immediately when getting it home. I said yes. He told me I should have waited 12 hours, as sometimes the gases in the freezer can be dislodged if it is laid on its side. A quick Google revealed he was right about this, but I asked why I hadn't been advised of this when I purchased it as it doesn't strike me as common knowledge. He went quiet and told me he'd get back to me. I called again today. He told me again that it was working perfectly when he picked it up and it was probably a result of me plugging it in immediately that has "broken it" and, once again, he's said he'll get back to me. I have no way of knowing whether it did work when he picked it up as it wasn't plugged in in the shop. I have no way of knowing if it was a result of plugging it in immediately that caused it to stop working. But I do know that I wasn't advised to wait 12 hours, that he's sold me a freezer that doesn't work and he's not taking any steps to solve the problem. I've had a look at the Consumer Rights Act, which suggests second-hand goods purchased from a second-hand shop are the same as those for new goods. My question is whether I have a leg to stand on if I was the one to "break it", even though the perils of moving a freezer weren't explained to me and we can't prove it either way. I'm trying to think of another example to use to get my point across to him that it was the shop's responsibility to instruct me on this, especially as they sell a lot of freezers/fridges, but my mind's a blank. I know it's only £40, but it's the principal and the hassle of having to move the thing again, then buy another one, move that ... and I'd like to prevent him doing this to other people in future. Any help would be much appreciated. Thank you, Capybara

we have a three year old house which has the nhbc certificate.however the clause for interior fittings expired after 2 years. in the block of 9 houses 6 have had issues with laminate surfaces cracking or falling off the kitchen units. we have had the kitchen manufacturer visit the site who was suggesting a heat and moisture issue. to date they have offered to supply only replacement panels. we have to collect them from the retailer the builders purchased them from and obviously have to pay for removal and refitting. to my mind this does not sound fair when these units are nearly 3 years old. can anyone suggest a course of action we can take as a management group?

My elderly relatives have purchased a static caravan near the coast for retirement but have had some issues and I was hoping someone here with a sharper brain than mine could help as they are old and very distressed after spending a huge chunk of life savings. The caravan is only 18 months old but already starting to rust away. They were hoping that it would last at least 15 years which is what was promised when sold. The site have written to them stating that the caravan is indeed faulty but as they had no knowledge of this at the time of sale they feel that the caravan was sold in good faith “as fit for purpose.” The site have proposed a repair in good faith as the caravan is outside the 12 month guarantee. Several other have been repaired nearby in the last 18 months and all have been subject to several problems and repeat repairs as it seems that once they are taken apart they are never the same. My understanding is that after 12 months the onus is on the consumer to prove that the fault was present at the time of purchase. And they have admitted this in writing.

AN AMAZON customer who returned 37 items over 15 years has been banned from the site and had his gift card balance taken away. He insists there was a genuine reason for all his returns over the past two years – the goods were either faulty, damaged or not as described. However, Amazon has refused to let him continue buying from the site without giving him, in his words, a “proper explanation”. Amazon told Nelson that the money held on his account as a gift card balance is lost to him, as gift vouchers can only be used on the site and have no transferable value. http://www.theguardian.com/money/2016/mar/18/banned-by-amazon-returning-faulty-goods-blocked-credit-balance

hi, Has anyone confronted with the situation like I have an iphone with contract from 3 and now phone not working, went to apple genius bar and they confirmed that phone unrepairable and needs a replacement , went to 3 store and got info that in that case i need to purchase a new apple phone from apple store, send to them authorisation paperworks from genius bar and receipt and then they will refund that money amount back to me. So maybe someone has any experience with this? Anyone got a refund ? I need a phone , and 3 customer service says this is the only option , but it is quite big amount of money and i'm afraid that they won't refund me ? ........

Sorry for the lengthy post Bought a second hand 4x4 off a dealer, and it's had a wealth of problems. It was out of warranty (3 months - though I know this mean nothing), we took it to a local garage - in fact, we actually only took it to a local garage because of another issue, so weren't to know we should have taken it to the dealer (who's mechanics would not have been able to look at it for at least a week anyway). Here's my letter so far below (my partner is the owner, so in the letter I read as the partner). Our issue is right now, that he has agreed to get the garage he uses to fix the timing chain, but not for 3 weeks, and to be honest, a) this is the garage that looked at the car saying the brakes were ok, b) the mechanic who swore at my partner c) we have no guarantee when he looks at it in 3 weeks, he won't try and argue that it doesn't need doing, or is a recent fault and expect us to pay for it anyway d) we have lost complete faith in them. We have looked into it, and to hire a 4x4 pickup for this time, will cost more than the cost of the repairs. We also believe that he will fit non genuine parts, as there as no way that he could get fixed for cheaper with genuine parts. Also, we would have to, for peace of mind, have the car inspected afterwards. Where do we stand? Will we get anywhere if we claim for any of this? I know he has agreed to repair, but it will cost us more to go with that option. I've had enough quite frankly. It has made my partner ill (and I mean ill, he has a historic brain injury and the stress has knocked him down, and will effect him for a long time yet), and already cost us over £600 as we have spent 3 days trying to resolve. INFO: the car has done just over 2000 miles since we bought it, now at 80,000 miles. the issue with the brakes, bearings etc occurred approx 400 miles ago. The issue with the timing chain was diagnosed this week, but according to the mechanic has been present for a long time, and could have broken at any time. DRAFT LETTER I brought my vehicle from your garage on 3rd November 2015 for £9650. I collected on 7th November 2015, as you said you would have the car serviced and the brakes checked. Vehicle make & model: Nissan Navara Registration: XXXXXXX Before collecting the car you assured me that the car would be serviced and the advisory on the MOT certificate for the brakes looked at. On collecting the car, you advised me that there was no problems with the brakes and this had been checked and was satisfactory. After driving the car, I still felt that the brakes were not in satisfactory condition. You assured me, that the mechanic had looked at them and this was just ‘how they were’ on this type of car. Within a month, the car developed an issue which meant it kept cutting out. You said you would fix, but were unable to do so for at least 1 week, which meant I had to hire a vehicle in the meantime. I also mentioned the brakes again, and asked for them to be checked. When I brought the car in to have the issue resolved, the mechanic was extremely rude to me, but the car was booked in, and I was assured that the problem had been resolved and there was no issue with the brakes. The car did cut out a few times, in the next few months, but we put this down to the cold weather as it was very intermittent. At the start of February, I had to call green flag out due to an issue with car (a large metallic scraping sound from the right front wheel). Green flag attended, took the right front wheel off, finding rusted out brake discs, a loose track rod end. Green flag advised that they couldn’t see anything serious, but that I should book the car into the garage as the track rod end may need replacing, or that it could have been rust scraping on the car making the noise. The green flag mechanic advised, that he if needed he would follow me to the garage, or if I came into difficulties, to call Green Flag again for the car to be recovered. I said, I would book it into the garage and drive it there, but ring Green Flag if I had any concerns during the journey. Needing some new tyres, I booked the car into the local garage (Sidmouth Tyres and Exhausts), and asked them to look at the track rod end whilst it was in. I then received a phone call to say that the track rod end and bearings did need replacing, and the brakes were in such a bad condition, they were dangerous and needed to be changed. As I needed the car to be safe and useable, I agreed to have this done. This made me very concerned, as I had been assured by you that the car was in a safe condition and that the brakes had been checked, I booked the car in for a full service . I then had to go to an event in London, so planned to contact you the following week to see if we could find a resolution. The sat nav & media system also started to work inconsistently when i looked into repairing/updating, was told, they couldn’t do this, as it was a cheap Chinese import and hence, could not be repaired. On the day before the service, the car started to cut out again, we asked him to check this. On the day of the service (23rd February), initially, the mechanics thought it was an issue with a sensor and changed that, but after further research found that the issue was with the timing chain, and had been the issue all along. The mechanic believes that this was a fault when the car was sold. The mechanic advised that it was not in a safe condition to drive. My partner then contact you via phone on the morning of 25th February. You said, you would have to look into this. At this point you admitted that you had not had the car serviced as promised when you sold me the car. You said that as it had a recent MOT (1.5 months earlier and over 1000 miles earlier), you had not bothered with a service. You agreed to call back by 1pm You called back at 11.45am, and my partner explained the issues again. She also explain that the garage were prepared to write a report detailing the issues, and stating that they believed them to be there when the vehicle was sold. You said that I should have brought the car back to the garage. My partner explained, that this would not have been possible, as we had taken the car in for a service, and they were replacing a sensor (which was thought to be the issue), and it was only then that the problem with the timing chain was found. My partner explained, that the car was unsafe to drive, and that it could not be moved. You said that you could not authorise the repair without your partner, and this would be at the earliest Tuesday. My partner politely explained that we needed the car for business purposes, and if it wasn't fixed in the next few days we would have to hire a vehicle, which would be very expensive. My partner tried to be reasonable, and said that we would write off the money spent on brakes, bearings, car hire, sat nav, if you would agree to cover the costs of timing chain. My partner advised, that if we could not come up with a resolution, then unfortunately we would have to start with legal proceedings to claim all of the costs back. You said you needed to speak to people, and would call back by 2pm. You called back at 2pm and said that you would not repair the vehicle, or cover costs. You told my partner that she should contact VOSA about the MOT not showing up wear on the brakes. My partner stated that this was not up to her, as she had been sold the vechile with the MOT already, and that you had said you would service, and didn't. My partnet tried to reason with you, but you were adamant that it was not your issue. You were quite rude, and my partner was very upset. My Father then visited you at XXXXX, and spoke with you in person. You then agreed that you would speak to the local garage the following day and get the problem resolved. On the 27th February at 3.30pm you did speak to the local garage, and you then advised that you would not pay for the vehicle to be fixed by the local garage, but would have it recovered to your mechanic and that he would complete the repairs. You said this would be on the 16th March (nearly 3 weeks later). The vehicle would also take at least 2 days to fix. My father then rang you and asked if you would provide a courtesy vehicle, or pay for hire vehicle in the meantime, as I had to continue to use a vehicle for my business. You declined to do this. I then got quotes for the hire of a similar vehicle for 3 weeks which amounted to more than the cost of repair. I feel you have left us in a situation where we will have to get the car repaired ourselves, or we will lose money, not to mention the stress involved, and time taken.

Seller Refused Mediation Issue I purchased a used quad bike from ** A MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPNY ** 7h May I paid the deposit of £2050 (£2000 off quad and £50 fees) on my credit card to **THE MANS COMPANY **, I attended **THE COMPANY ADDRESS WHICH IS ALSO HIS HOME ADDRESS** 11th may with remainder of cost in cash £2000 I was not given a receipt at the time of purchase I was issued a receipt later on after several requests The Quad bike became faulty 2nd June when I contacted the seller, he told me the sale was between myself and the last registered owner of the quad bike as shown on the V5 and was not a sale by him or his company. I have never seen or spoken to anyone else about this transaction, other than ** THE MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPANY ** he is the man / company I gave all my money to and it was his business / home where I collected the quad from, there was only 3 people visible in his yard (myself, THE MAN and a friend of mine who had traveled with me to collect the quad) **THE MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPANY** was inspecting the quad as I arrived to collect it,the inspection was being carried out in the workshop he has established as his business within his personal dwelling At the point of collection I was told he found a few small issues (parts that needed replacing) to which his company provided me with replacement parts (I don't recall paperwork but certainly the packaging tape from him established business was used The quad bike was sold to me as a used machine, the quad was 2.5 year old with 5k ish on the clocks, I was informed the quad had a manufactured rebuilt engine recently, I was told the quad was in good condition Repairs carried out so far Repairs carried out so far Part’s supplied by seller Replacement hand/foot brake cable Stater motor Voltage regulator Part’s purchased by myself 3 Set’s Of brake pads (needed on the day of collection but wasn’t mentioned I paid for these parts) Part’s I have replaced but will accept as fair use and wear on second hand quad Water pump gasket CVT Belt after 2nd June the quad was sent to a dealer for repairs, Various repairs have currently been carried out costing a total of £1355.96, I have secured £718.92 for repairs via section 75 via credit card company leaving a shortfall **THE MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPANY** after the issues had been brought to his attention gave my personal mobile number to the previous registered keeper who he states was the seller of the quad, although all payment's were made to THE COMPANY Total Looking To recover £30.00 Mediation Fee's £100.00 Labour To fit faulty parts supplied by seller £637.04 Shortfall difference on repair bill £45.00 Brake pads £45.00 Labour for Brake pads £90.00 0181-314000 Gear Motor £40.00 Labour To Fit Gear Motor £200.00 Gesture Of Goodwill (misuse of my personal data) Total £ 1187.04 **THE MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPANY** stated to MEDIATION COMPANY that the sale was between myself and the last registered keeper, THE MAN offered details of a third party PREVIOUS REGISTERED KEEPER and suggested talking to a finance company aswell ? I am trying to establish if the sale was legally between myself and **THE MAN WORKING FOR HIMSELF ESTABLISHED AS A COMPANY** I need to know which court's I apply to England (where I live) or Scotland (where seller live's) I need to know would the judge allow the cost's of mediation I need to know would the judge allow the gesture of goodwill for misuse of my personal details I need to know would the fact I have received a section 75 claim for part of the repair effect the outcome ? I am not applying for the money the S75 covered just the shortfall which cam after THE COMPANY refused to communicate with me, prior to requesting mediation I was given details for THE COMPANY solicitor, they have ignored all letter's sent to them via recorded post, is this acceptable ? Sorry for the longer post, I hope that everything can be seen clearly, I just need to find which court I should apply to I have done everything I can to try and resolve the matter

Hi All A company called GhostArk last year put a device on the market for pre-order called a GhostArk. If you pre-ordered the device you got a discounted price and two models were available. Orders were taken around August last year and we were told the devices would ship in December. In December they told on a post on Facebook in a video comment the unit would no longer have a built in speaker and would come with an external speaker at no extra charge. This upset a lot of people as the device is no longer an all in one as you have to carry the speaker around with you. They also informed us there would be a delay and the first 200 units would ship by the end of January 2016. People have started receiving their units but most of them are faulty with various issues below: Switches breaking Off (Poor Quality). Switches actually stuck (Seem to be glued?) Units not powering on (On/Off Switch Issues). An SD card needs to be inserted in the unit for it to work but most units do not recognise the card. Overheating Issues. There are lots on complaints on their Facebook page requesting refunds and the company common response is email tech at ghostark.com People have done this and some get no answer or silly answers not relevant to their question? I wish to get a refund the reason being it is no longer the item I ordered as it no longer has an internal speaker and have emailed tech at ghostark.com but have not had a reply which is very common? The company have just announced a statement on Facebook. Their page is GhostArk. All those customers who have received the first batch of GhostArk devices and who have reported problems related to the shielding system or box assembly can kindly send the defective devices back to Moko Technology in the form of registered letter at this address: Moko Technology 4F, 2nd Building, Guanghui Technology Park, Mingqing Road, Longhua, Shenzhen, China 518109. Phone: 86 13128850716 and inform us by writing an email to tech at ghostark.com in order to communicate shipping and the problems encountered; we will send you another, perfectly functioning, GhostArk device. However the shipping is expensive ( I was told around £46 by royal mail insured up to £250.00). My wife paid for this using her credit card company (was going to be an xmas present) and they (her credit card company) have informed her that I must send it back and get a receipt of posting so my wife can then make a claim with them. I then have to fill out a form to send to her credit card company with attached posting receipt. The question is how do I proceed? Do I pay the postage to progress the claim through my wife's credit card company? Any help appreciated TimbreWolf

Hi all, Bought a hotpoint tumble dryer from John Lewis back in December 2012. So far I have had no problems. In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use. Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened. I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that the one they sold me in the first place was never fit for use of more to the point safe to use. Any help much appreciated. Kind Regards BB John lewis tumble dryer indesit_Redacted.pdf

good morning to all slight problem here banging my head on a brick wall with lidle .september 2015 purchased a hoover on offer at lidle only £69.99 .december 2015 the hoover would not suction when used note the brush under the hoover was not spinning around had the purchase receipt so contacted lidle they advised me to contact a company called bevaform.who i understand is the supplier and service agent for lidle.attempts to contact bevaform very difficult as the company is based in austria. so contacted lidle via social media also sent them an e mail lidle are just ignoring the problem.was told before purchasing the hoover it had a 2 year warranty with it supported by lidle.have had to go out and purchase a new hoover from a diffrent outlet.any advice on my rights how to move forward here regards

Greetings, Back in Feb 2014 I puchased a dash cam for £320. (Credit card) It has now failed with an intermittent but frequent power problem. I have contacted the seller but have been informed that they only offer a 12 month warranty. I have replied quoting SOGA. Do you think this has got legs or should I count my losses? I expect a point blank refusal to be assiseted so what to do next? Many thanks, Stevetheboy.

We bought a used car, part exchange on 1st November. We bought a 2006, VW golf, priced at £2695 for £2200 and the rest px for our MG ZR. We were told that there was a one month warranty with it, but were given no paperwork to this effect. Within half an hour of leaving the garage, the emissions light had come on so we immediately took it back. We were informed it was likely to be a filter problem, he made a phone call to a local auto shop so we could collect something to put in the fuel tank and we were advised that driving it in in a high gear between 2 & 3,000 revs for about 8 miles, this would clear it. Having done this, the light didn't go off and they told us to go back to the dealer, which we did on the Monday. We turned up there to be told that it would need to be left for an hour, someone would need to fit a Lambda sensor and to bring it back the following Thursday, which again we did. This time my partner was told that it would have to be left until the Saturday, it would take longer than an hour as the electrics would have to be reset as well. My partner explained this wasn't convenient, he needed the car for work and it was agreed that he would drop it in the following morning (Friday), on the proviso that it would be ready for collection at the end of the day. This meant he could see about getting a work colleague to go with him when he dropped it off, and then take him to collect it at the end of the day. After sitting in morning rush hour traffic for over half an hour to get to the garage (5 miles from his work) they had to turn back as they had to be at work. He informed the dealer, and asked if the mobile engineer/electrician could attend his workplace instead to do the repairs. Later he rang to say the mobile engineer only covered Halifax, and wouldn't come out to my partner's place of work in Brighouse, 5 miles away! Instead it was arranged that he would collect the car from my partner's place of work on the Monday, and return it to him the same day. My partner texted to find out what time he'd be collecting the car, and got a response saying 10-11. He also let the dealer know that the airbag light had also come on reporting an airbag fault on the dashboard. My partner received a phone call asking if he could instead bring the VW back and he would give him a refund. My partner asked why, and was told that the coolant light on the MG had come on, it took a while to start, and when it did, blue smoke was coming out of the back. It was agreed that he would return the MG to my partner at work on the Tuesday morning and bring cash to refund us the car (he obviously couldn't bring his card machine!). We thought that the problem with the MG was likely to be due to him having had it sat on the forecourt since we left it and it being a very cold morning. Monday night my partner enquired to find out what time the MG would be returned and confirm he would pay us in cash. On Tuesday morning my partner received a text reneging on this agreement (contract break?) saying that he wasn't going to drive the MG as it had problems and he didn't want to break down, and that he would transfer the money by card when the VW was returned. However our car is up for sale on their website, and today was reduced in price, with comments saying it is a good drive etc etc. We felt that he was not playing fair, kept changing the goal posts and now implied that there were major faults with our car and so sought to find out what the problem was with the VW to consider our situation for getting the VW fixed, as per the original agreement. My partner took the VW to a VW dealer to get an exact breakdown on the faults. What he was saying was the fault was incorrect; there is no problem with the filter or the sensor. They diagnosed problems with EGR Valve and Hose, Glow Lamps and airbag the tracking needs sorting and two of the tyres are borderline illegal, the other two at 3%. We had looked on the MOT at time of purchase it having only been done in September and nothing was stated about the wheels needing changing. So assume he has changed in the meantime and we won't really have a claim there, we should have noticed it before purchase. We have been told that we're looking at over £1k to get it fixed with them (without the price of the tyres), so have booked it into an independent garage, where the hourly rate isn't the £100ph as per the VW garage, but until they have checked out the full extent, cannot advise on the labour cost. They have confirmed the parts will be the same price as will be VW parts. We informed the dealer of this, explaining it had to be booked in urgently for safety and the cost of doing so, and invited him to come to an agreement for paying the repairs or part of. He has straight out refused this, saying that it's a good car and doesn't need that much work doing on it(!!). Yet we have a report saying that it does. He simply keeps saying about a refund, no further mention of our MG. He has previously been given the chance to repair it, but didn't sort it. We explained that the parts are on now order and, again asked how much he was prepared to pay, as our car was still under warranty but he hadn't fixed it as previously arranged. How do we stand at getting him to pay at least some of the bill through small claims, if he won't settle when the work is done? Further, their advert explicitly stated that it had a full service history, which he also told us, but going through the log book when we got home it only has one until 2012. I understand a lot of people are probably thinking we should get our money back and walk away, but how do we know that they have not been the cause of the problems with our car, as it had been fine up until we sold it, and had had a 21 point service a few weeks prior. Also, it's about the principle that he'll put it back on the forecourt for someone else to go through the same thing with, as is likely to happen with the MG if he's saying it's broken, but is still advertising it for sale. Looking on a reviews page, seems that we've not been the only ones to be given a shoddy response when it comes to fixing faults and someone else is also reporting him to Trading Standards. Help!!!

my daughter bought a iPhone charging lead from a 3 store and 5 days later the lead did not charge so is damaged..she lost her receipt but took her bank statement in to show as proof or purchase.....they refused to refund her saying the receipt has a code on the bottom and they need this...help please...paul

Hi I bought a TV in October of 2012 and it developed a fault after just over 24 months. I emailed LG because on their site it says they guarantee TVs for that 24 months but they said it was just out of time. I ended up paying about £150 to get it repaired on the high street but after a month or so one of the two symptoms reappeared. It started exhibiting the symptom very infrequently but is now getting worse. The date of repair was some time in March or April I think, and we've never taken it back to get it looked at again. Can I go back to Currys/PCWorld with durability claims under the SOGA? I should mention that the primary issue is that the screen goes black until the TV is power cycled. Sound continues ok.

first I will describe the problem, I am paying for gas by prepayment meter , the prepayment screen on the meter is blank and it will not except payment by the card, the meter gas reading still works and there is gas supplied even without payment via the card, it's been like this for at least two years. I recently transferred to another supplier for both gas and electricity. I was sent a final estimated bill for nearly two and a half thousand pounds from my former supplier, assuming that I will have to pay them something my questions are: 1 can they calculate an arbituary estimate which I must pay or should it be based on actual readings from meter, I have noticed on some of my previous statements that they indicate that I have submitted readings to them which I haven't done. 2 can I make them send me documentation of the period that they are charging for and the calculation of the fee for that period. 3 with the rules of them not being able to back charge beyond the last twelve months, how could they accuratly calculate how much was used during that period. 4 The point of being on a prepayment meter is not to get into debt, is part or all of the fault down to the former supplier and should they have to accept all or some of the the losses incurred 5 if I have to pay would they except payment by installments niyaman

Hi I'm currently in a back and forth with AppleCare regarding my Macbook Pro, which I purchased in from Apple's online store in 2012. I also purchased AppleCare for £279, which is due to expire in November. At that point, I'll have had the machine for three years. I've had three repairs on the machine so far. I've had the screen replaced twice, within a couple of weeks of one another, and then the bottom case replaced (a screw hadn't been tightened properly and came loose, scratching the bottom case in transit). I've been offered a fourth repair, after which Apple said they would seek to replace my laptop if the problem persisted. Given that I keep having issues with the screen, I requested a replacement rather than a fourth repair. My argument is that in the three years I've had the laptop, it has rarely worked the way I would've expected. After doing some reading on Apple's own website about consumer law/SOGA, I decided to pursue that route instead, and request a replacement. Apple obliged, and have arranged an independent, Apple certified technician to have a look at the machine and decide whether the fault was caused by misuse. From Apple.com Since I've had three repairs, does this not mean that I have the right to withdraw from the contract? I don't want a full refund, though. I just want a replacement laptop. I now want to know whether it will be feasible, if the results come back in my favour, for Apple to replace my MacBook rather than repair it again. I've had to go back and forth to the Apple store multiple times with this laptop, and as a result have spent almost a month without a machine, so I don't think it's unfair for me to say enough is enough. Where do I stand legally in this matter? Any input or advice is appreciated. Kind regards

Hi, I have a TV from brighthouse (a baird 48") The quality of sound is very poor, there is quite obviously a fault as as soon as you turn it up (Just a little bit) the back of the unit vibrates. The sound is like its playing through a tin can. ive phoned them today and they are coming to collect it, they have offered to repair etc but ive said no and i will sign the cancellation waiver form. Now, I took the contract out 20 days ago so im outside the '14 day cooling off' period to receive a refund. I have quoted the consumer rights act which states that the buyer is entitled to a refund within 6 months. The manager was not very clued up so has said they would phone me back tomorrow after she had done a bit of 'research' So when they phone i just need to know for sure that if the item is faulty i am entitled to a full refund within 6 months regardless of the '14 day period' Many Thanks

Good Morning everyone, hope im posting this in the right area. I bought a Toshiba Chromebook 10 days ago from Very on a buy now pay later. The product is not fit for purpose and when having only a few tabs open it freezes, crashes and restarts. This is very frustrating as my DD is trying to study and research for college. We reviewed the product before we bought it online and it seemed a fairly good product for the price and more then capable of doing what we needed it for. Phoned Very last night which of course meant i ended up with a over seas calls center. I explained the problem and told them i was rejecting the goods under the sales of goods act as it was not fit for purpose. This got me nowhere and they are insisting i contact Toshiba to arrange a collection and repair. I dont feel i should have to accept a repair to a product we have had for 10 days. Ive tried reading up about my rights but everything seems so vague. So thought i would ask you guys as you have always been very helpful in the past. So, what is the best course of action and what are my rights in a situation like this Kind regards Haven xx