Hello Forum, I'm a new member so please be gentle! Last weekend my husband used a council car park in Winchester. To be entirely in the space (and avoid a fine!) he had to pull forward over the kerb that was around the flower bed. He didn't think this would be a problem as it wasn't very high, and plenty of other cars were in similar spaces. He drives a Seat Leon, so not particularly low or big. The problem was, there was an unseen pothole at the front of the space so as my husband pulled forward the car dipped down and the bumper got stick on the kerb. As he reversed the bumper pulled away from the car on the drivers side and cracked on the passenger side. It has caused noticeable damage, which is ironic as my husband was in Winchester because he had been test driving a new car and had been hoping to part exchange, the damage obviously affects this plan now. Do we have a hope of making a claim against the council?

So i've purchased a 2nd hand BMW320i from a dealer. All was good until recently the car starts jerking violently. Ive sent it to KWIT- FIT and they couldnt find where the problem is, hence they advise me to bring it to the BMW manufacture. After the diagnostic test, they quoted me a 1600pounds replacement fee!!!!! The car was 5xxx pounds. Ive purchased it in october, and drove less than 3000miles. I've also tried to call the dealer but they refuse to take up any responsibility. The BMW manufacture told me the ABS wheel sensor for both rears and the rear drive shaft was corroded. I would like to get some advise as to what i should do!!!i am just a student and this replacement fee is a HUGE burden for me P.S: isit normal for the Rear wheel sensor or the Reer shaft to get corrosion? As its the interior of the car, could there be any other possible reasons leading to the corrosion?

could anyone advise please On the 20th December I bought a 1999 Mitsubishi l200 pickup from a local dealer the asking price was £1990 with 7 months mot and 117000 miles Although there was no service history the truck looked in reasonable condition to me and the guy said he'd been using it himself and had had no problems. when I asked if the timing belts were changed he said his mechanic had looked over it and they were good. we agreed on a price of £1700 so I paid using a credit card. After I'd paid he gave me an invoice on which he'd highlighted a line saying discount given in lieu of any warranty given or implied. At the time I didn't really take much notice of that. last weekend (17h Jan) I decided to give it an oil and fuel filter change due to it running a little rough When I noticed the crankshaft pulley wobbling. I then realized that the bolt that holds it had broken off at some point and the pulley had been crudely welded to the crankshaft which was now breaking up. An engineer advised me that the crankshaft had been previously damaged and the weld was a botched attempt to repair it so would need replacing and not to drive the truck. I rang the dealer first thing Monday and explained but he was busy and said he would ring me back which he didn't. so, I rang again Tuesday This time he said there was nothing he could do as he didn't know about the welding plus it was an old vehicle so I should expect problems. I did mention the sales of goods act but he said as he'd knocked off £290 and the receipt said no warranty it didn't apply. the law was on his side I've not had any contact with him since as I thought that was that but, as I sit here having another sleepless night worrying about the mess I'm in I think there must be something I can do. can anyone help please I've only had it 4 weeks and done 370 miles

I think I already know there is nothing I can do about this, but just in case... Was driving at the top of the Liberty / Mall car park in Romford a couple of days ago. Lots of traffic heading out to the exit. Went over a very high plastic lump of a speed bump going as slow as possible over it, (1mph or less) and after the front wheels went over, it scraped the entire bottom of my car breaking the exhaust which now is blowing. My car isn't partially low, it has an after market suspension on there, but some new cars come that low. The speedbump is higher than the allowed 10cm, looked to me around 20cm high and short. No way to avoid it other than blocking the car park... Anything I can do?

Hi I wonder if anyone can advise. Before Xmas we ordered a sofa from HSL. We knew it would be around four weeks delivery time. Not to bothered about that but HSL didn't tell us that they would be using a logistics company to deliver. First contact from the logistics firm was about two weeks after we ordered and we were given a date for delivery this month. The evening before it was due to be delivered the company's customer services rang to give us a time. This was fine as we would be able to get our lounge ready for them. We got told that the sofa would get brought between 8am and noon. So you can imagine the shock we got when the delivery men turned up at 7.25am while it was still quite dark. 'No they couldn't wait because they where off to Blackpool next' we ended up being quite flustered and had to let them deliver the sofa. Now it seems that in their hurry to get the sofa in they forced it through a doorway without caring if anything got damaged. Got my husband to sign for it and scarpered as quick as they could. He didn't get chance to read what he was signing or even check the sofa over first. Now we realize that both the door and the sofa have been damaged. I tried to contact HSL on the same day using their online form but with no luck. What should we do next? We cannot afford to waste our money like this as we are both disabled. This sofa was a special treat for ourselves. Thanks Sheila

Did you by a accident damaged vehicle Cat C Or Cat D ? Have you had it repaired ? Have you put it through a mot ? If you have your fine. If you haven't you will be stuck big time. I have been helping somebody out with this. They bought a Cat D insurance write off and repaired the damage which was a wing rad wing mirror and bonnet. The existing mot was till June next year. They were involved in a no fault accident. Both their and the other insurance company have turned around and asked them for proof of repair from the previous accident. He has had to provide invoices etc. to prove the damage has been repaired. This has been going on for 3 months or so. However if he had done a mot then no questions would have been raised about it.

Can you advise please, I put my car in to have a slow puncture repaired but then the guy came back and said i needed a new tyre as there was a nail in the side wall and therefore could not be fixed, ok so I asked if I could inspect the tyre, when I went to look, the car sills were crushed under its own weight as they let it rest on the ramp, instead of putting supports under the main frame of the car. When I pointed to the damage and asked what the F was going he said i will get the service manager, so this joker said its ok the sills will reform when we let it down as they are only made of plastic?? Really!! But you can check and see if you think its ok, well it was not ok, so now he has offered to replace them with new ones but they will have to be resprayed to the colour of your car, told him I was not happy with that as they could not guarantee it would match the rest of the car, he then said they could take them off another car the same colour. Just to point out this is NOT a back street garage, and I now wonder if I had not asked to see the tyre they would have just let me drive off with the damaged sills, any thoughts on this folks. I have taken photos of the car when it was on the ramp showing how it was damaged and going in to see the general manager tomorrow.

Hi folks, I've been prompted to look for answers regarding a situation that happened today. Basically I took my watch in to a Timpson shop and asked if they could install a new battery, they said yes it'll be 15 mins and gave me a ticket. I returned to collect my watch only to be told they couldn't replace the battery as they couldn't get the backing of my watch. That was fine but when I looked at the watch they had damaged the bezel and the face quite badly (deep gauging) and also scratched the backing. This is a watch I've had for around 18 months and it didn't have a single mark on it before they touched it. The watch also has sentimental value. I immediately pointed out the damage and in fairness they accepted responsibility without any argument and agreed to pay for a new watch. They kept the damaged watch in order of finding the replacement but within an hour of leaving the shop I sourced the model from a nearby jewellers and so I called Timpson to let them know where they could get it. They requested I go to purchase it and they will reimburse me the cash when I take in the receipt for proof of purchase. What I want to know however is, do I have the right to request my original watch back when I go in to be reimbursed ,even though they are replacing it, or do they keep it now that they paid for the replacement. Any help and advice on this would be appreciated. Thanks.

Hello there, Over the weekend we hired a van which my husband accidentally dented on a lamp post. The dent was at the joint of 2 panels and has tarnished some of the paint. From memory I'd say it's about 15" long. My husband admitted to the damage over the phone and was told they'd probably just replace the panels rather than try to repair them. He paid CDW so our excess was limited to £400 - which they want us to pay upfront without getting quotes or doing the work. Whilst I'm not that sure about realistic repair costs for the damage caused, I don't want to pay an excess if they then don't actually repair it. Would it be reasonable to not pay the excess until we've actually received a receipt for payment of the work? And is there any point asking them to get a few quotes?

I have had my vehicle now for 6 months and when i purchased it i paid extra to have the service and M.O.T. package included for 5 years. On Tuesday the 10th june i took my car to Rochdale car craft to have my 6 month service and M.O.T. i had to take the day off work unpaid and travel from Hazel Grove to Rochdale and then wait around for 3-4 hours because the Trafford based carcraft does not have a service centre! Once they had finished it they informed me it had passed and would see me in 12 months, i walked to my vehicle and straight away noticed a large scratch and scuffs in the rear bumper! The car is black and was covered in dust from the motorway and the scratches and scuffs had all white powder and flakes from what ever had caused the damage while being serviced and M.O.T.ed . . they also had fresh fingerprints around the damage like someone has rubbed it so was quite obvious it was fresh!! I immediately went back into the office and complained as i was furious and someone came to have a look at it and straight away said "yes it looks fresh and needs to have a word with the guys". He came out the back after 10 minutes and said "all our guys are honest guys and they said they have not damaged it!" said "i'm not trying to get anyone in trouble but i am so annoyed someone has damaged my car and want it sorting as its my pride and joy and i take real good care of it!" He apologised and said "i'm really sorry and we will repair it for you but you would need to bring it back to rochdale." I took plenty of pictures before leaving and got them to put it in writing, once i got home i sat and calmed down and realised i would have to again pay for fuel to get back up to Rochdale and take a day unpaid from work to get it repaired! This is totally unacceptable as it should not cost me a penny as i only took my car for its service etc and was damaged in carcrafts care! I have spoke to a legal department and they have advised me they should be responsible to cover my fuel costs there and back to get it repaired and rather than me take a day off work you should be able to provide me with a spare car or a courtesy car so i can drop my vehicle off at half 8 in the morning to be repaired and then have a courtesy car with fuel to use for the day and then come back the next morning to pick my car up and drop courtesy car off otherwise it is going to cost me about £75 in expenses to have my car repaired when it was Carcraft that damaged it! I did try ringing the rochdale branch to express my issues but the person i spoke to was very unhelpful and spoke to me like i was a small child and said we are already repairing your car out of good will so your not going to get anything else! I advised him that they were repairing my car because they damaged it not out of good will!! I heard a lot of bad things about CARCRAFT before i got the car but now its looking like all the stories where true!!!! I work for the AA and am speaking with our legal department and if nothing gets sorted i will be advising them about the bad service that carcraft provide and will be taking this futher! Any ideas anyone?

Hi all, I had a mattress delivered on Thursday by Arrow XL which I bought from a company on Amazon. It was already three days late (another story!) and I was waiting outside for them with my children in the car ready to take them to school as I'd been waiting nearly fifteen minutes for them to arrive after a call saying they would be five minutes! They put the mattress in the hallway and I left to take my children to school as they were now late! However, once I returned home and had time to inspect the mattress it was in an awful state! The double layered protective plastic was filthy and ripped in many places! This in turn had caused dirty marks (like grease?!) on the mattress and there is a rip in the corner of the actual mattress too! Having contacted the company I bought it from by email, with pictures of the damage attached, they have called me today to say that as I signed for it, they can't claim back from the delivery company, but as a "good will gesture" they will replace it if I pay £40 for carriage! My husband then spoke to them and they eventually said they may be able to offer us some money back and we keep the mattress. Now, neither of these options seem particularly appealing to me. When I buy a new mattress, I at least expect it to be in good clean condition to start with!! I feel this should be brought up with Arrow XL as well, seeing as they are the ones that have damaged my property. Funnily enough though, I can't seem to find anywhere I can send an email to raise my concerns (other than sales or press addresses) as I want to send them the pictures with the information. I have attached a few pictures to this so you can see the damage I am talking about! Any advice on how to handle either of these companies would be greatly appreciated as I know there are people out there who know more about consumer rights than I do! Thank you in advance Martini

Hello CAG: I have a problem with a built-in cooker delivered damaged - but it has a different twist. I bought two ovens on March 25 - a combination oven and an electric oven. Both were delivered on March 31: the combination oven came via Know-How and the electric oven directly from Bosch, in separate deliveries. Neither oven was unpacked or inspected by the driver on delivery - in spite of the stated pledge on the invoice: "What will be done for you? - We will unpack your product and dispose of the packaging for you - we'll recycle it if we can. - Before we leave, we'll make sure you're happy with the work we have done." Now you must understand that these are built-in ovens and are heavy and complex products. What I did was to superficially check both ovens for any scratches on the glass fronts and trim. There appeared to be none and the external polystyrene packing seemed fine. So I left them unpacked, to await installation. These were the first items to arrive for our kitchen refurbishment. Seven weeks later the installers came and they immediately found that the electric oven was badly damaged - beyond repair. There is an extra twist in that I was going on holiday for a week on that day - our kitchen was being refurbished while we were away. So I phoned Currys immediately on my return. I have sent letters, emails, photographs - and many phone conversations. Initially I was told to contact Bosch. I didn't see why I should but I did - I sent a brief email message about the problem. Someone phoned me next day - apologised profusely and told me not to worry, it would be replaced. She told me all she need was an 'uplift number' from Currys and it would be sorted. (I have the name, time and phone number of that call.) A phone call back to Currys revealed that this was the wrong way round - Bosch provide the uplift number, not Currys. And so it went on ... . Currys are steadfastly refusing to replace the damaged oven on the grounds that seven weeks is beyond a 'reasonable' time. After several phone calls to Currys and Bosch - I have been given various time intervals for reporting damage on delivery: 48 hours, 4 weeks (Currys); 24 hours, by the driver on the day (Bosch) - there is no consistency. But they are all adamant that 7 weeks is just too long. My questions to anyone in CAG who might know the answers please: 1. Do I have any chance of getting a replacement oven from Currys? If so, what is the chance: 20%, 50%, 80% or what please? 2. I have written a standard (CAB) letter to Currys about SOG 1979, asking for a replacement - and have received a brief email saying 'No'. Anything else I can do? 3. I have applied to my credit card company about Chargeback - no reply yet, it has only been sent a week. What are my chances there please? Obviously, I now wish I had attempted a more thorough check myself on delivery. But I didn't - and anyway, the full extent of the damage might not have been obvious to me. The fact remains that I now have an oven that was damaged in transit and is beyond repair. It is still sitting in my garage in its packing. Currys have offered me 10% off a replacement! (As if ... !) Had they offered 90% as an act of goodwill at the outset then I would probably have accepted it. But I can buy it on Amazon for 10% less anyway!

Hi, I recently purchased a shelving unit for around £15 on Amazon through one of their marketplace sellers. The item arrived damaged to the extent that it could not be put together. I immediately informed the seller on the same day and initiated a returns procedure, printing off a returns label which stated I would need to pay postage but this would be included in the refund if the return was the sellers fault. However the seller only credited me with the original cost of the item and not the £12 postage fee. When I queried they pointed me to a policy not contained on their Amazon selling profile stating that damaged items returns postage costs are bourne by the buyer. I'm wondering what my rights are here to get my £12 back. I believe looking under the Distance Selling Regulations "Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty." What do you think? Kyle

Hi - I'm new to consumer forums, so if I've posted in wrong place or the answer has been posted elsewhere - apologies! I ordered 2 single divan beds 2 weeks ago -they were fairly cheap and only intended for the spare room. They arrived by courier - bases and mattresses wrapped in thick polythene and taped up. My husband signed for them and 2 hours later, when we had unwrapped them we noticed the base had a tear in the material, the black material under the base wasn't wide enough and wasn't stapled correctly, 1 base had staples sticking out and 1 mattress you could feel a spring sticking out of the side. I immediately contacted the seller and they advised me to send photos - which I did. Now - nearly 2 weeks later they say they will only arrange replacements and will not give a refund unless we pay the delivery charges, because we did not note that the items were damaged when we signed for them. It took us 15 minutes to unwrap the beds - i can't see any courier comapnay waiting that long! As the goods are damaged is it their responsibility to refund or can they make us pay for their return?

I brought an Acer laptop at the end of March from Argos. This came with a free pack that included a laptop bag, speakers, mouse and some software. The laptop has been sat on a desk for most of it's short life, the start of this weekend I decided to take it out, so I placed it into the free laptop bag that came with the laptop and took it around to a friends. While in the bag the laptop was subject to no forces what so ever. It was placed down on the floor gently, great care was taken just as I always do with my electronic goods. Upon opening the laptop bag, I found the laptop to have a cracked screen and a very minor crack to the bottom half of the casing in a corner, consistent with the crack on the screen. Anyone that works with laptops or portable devices will understand that it does not take much force at all the crack or damage a laptop screen, even less force when the force is applied to a corner. I went to Argos. I explained to them the situation, they immediately tried to fob me off that it was accidental damage and therefor it was not covered by their guarantee. I took the laptop out the bag and showed them that the laptop apart from this minor chip and cracked screen (which was caused while in the laptop bag) was in immaculate condition. Not a single scrach, mark or dent anywhere. The lady then agreed with me that if I had not been careful with the laptop then more marks or damage would be visible. She then went to get a manager. The manager came back with a number for Acer, and told me to ring them and then come back in store. He also told me that the laptop bags were sold for transportation purposes only and not for protection. I rang Acer knowing they would be no help at all, seeing that the problem was with Argos who had sold me a laptop bag with my laptop that had damaged my laptop while being transported and subjected to no unusual forces. I then went back into the store, spoke to the manager again, firstly I pointed out that on the card sleeve the laptop bag came in clearly stated on it that it had 'foam protection' so his claim half hour ago that they only sell them for transportation was lies. They agreed to take the laptop away for analysis but I will probably have to pay for any costs. I refuse to pay a penny and refuse to accept the laptop back in its current condition, due to the damage happening while the laptop was in a case that was sold by argos with the laptop as offering 'foam protection' and the laptop was not subjected to any unusual or harsh forces. Can anyone please tell me where I can go from here, thank you.

Hi all, I have been writing constant emails over the past couple of weeks so will try and keep it as brief as possible. I have a note 3, unfortunately it started to loose signal, I took it to vodafone who booked it in for repair. I have always had my phone it a spigen case since new, therefore it's completely mint. A few days pass and I get a txt informing there is water damage in the USB port and they won't fix it, I asked for the phone to be sent back with a report. I went to the store and when the phone was produced I immediately said that it wasn't mine as there was substantial dents and scratches all over the phone. Ok to cut a long story short, I had to send my repair form in to prove that it was in good condition when I sent it this was detailed on my paperwork.......2 weeks on and they offered me a replacement at last I'm getting somewhere, however note 3 is out of stock. I was offered an iPhone 4s, blackberry and Nokia lumia I thought they were joking. After countless calls they offered me a galaxy s5 and received a txt saying it was being processed, I know received a call today saying that it's been rejected as the initial findings on my phone was water damage therefore a replacement can not be processed. I can't honestly believe what is going on, as far as I'm concerned this could of happened when the rest of my phone was being damaged. I'm really not over reacting on the damage the silver bezel is dented on 2 corners and has scratches on the front and screen. What can I do? They have said they are still trying but I'm starting to loose my patience. Will the store help me or just over the phone? Thanks Rich

Hello everyone, I have a bit of an issue with a cooker I received from curry's that was damaged on delivery. Me and my other half have been saving for a new kitchen ever since we moved into out new house 2 years ago. To get the money together I have voluntarily served long periods in some very dangerous and unsavoury locations around the world and Sarah my girlfriend whom I bought the house with has been working every hour that she can. It's taken us two years to finally afford to have it done the way we want it, in this day and age we felt very lucky to have been able to save enough money for it having worked so hard with no holidays for 2 years. the day came we found an excellent well established local carpenter with all the fully qualified professional contacts we need to get it all done with all the correct paper work for the works been carried out. In excitement and anticipation for the fitting we ordered quite a few items from on-line retailers, the cooker and hub from Curry's. All seamed to go well, kitchen install looks stunning, the last two items to go in were the cooker and dishwasher. Now I was aware that I had 7 days to inspect the goods and report any damage, when the cooker arrived I did notice the packaging had a broken piece of wood, I thought nothing of it at the time it was just a piece of wood. I removed the packaging and looked around the oven to make sure it was OK. Not been in anyway a qualified professional in the field of household appliances I could see nothing wrong. Also not being on anabolic steroids and built like a professional power lifter I couldn't exactly lift the 140Kg+ free standing cooker out of the packaging to see near the bottom to check for damage so I just assumed it was fine. On the last day of the kitchen install the final appliance to go in was the cooker, it took 4 young 6ft plus manual labouring blokes to lift the thing out of the packaging. The first to look at it was the electrician, a fully registered and qualified professional business owner. He noticed that at the very bottom at the back the cooked had taken an obvious knock which looked like a folk lift had hit it. It wasn't a huge dent but it was enough to warp some of the panels on the back and push one right in. Because of the position it was in I would never have been able to see it without removing it completely from the packaging which I would never have been able to do on my own. The electrician said he wasn't happy to install it as there may be internal damage that could be potentially very dangerous and possibly cause electrocution or a gas leak if used. The news absolutely devastated us, my girlfriend fell to the floor in floods of tears at the news. I got straight onto the phone to Curry's to explain the situation, after eventually getting through the automated system I was put through to the company who made the cooker who said because it was outside of the 7 days I had to go directly to Curries. I got through to the customer services at Curries who after speaking to several of their representatives and 5 phone calls later agreed to recover the item and inspect it to determine the cause of the damage. Who inspects the damage? is it an independent and unbiased company or just Curries them selves? If so how is that fair to the customer? I'm very worried they are going to try and get out of sending us a replacement, I don't really want a refund I'm very happy with the make and model of the Cooker, I just want what I paid for in a new condition undamaged condition. The customer representative said on the phone if it was a cheaper product we wouldn't have had an issue, I don't see what difference the price of an item makes, if it's delivered damaged it should should be replaced no matter what the cost. We haven't had a hot meal now for 2 weeks, it starting to affect our physical and mental health from the stress and cold food, can anyone advise me on anything I can do or say to them to hurry things along and get a replacement. One thing we have done is report the fault within 21 days of receiving the product. Any advice would be much appreciated and on another note I have full recordings of all phone conversations with Currys about this fault. Thank you. Dave

My sister travels to Barcelona next weekend for her hen do and this evening her three year old daughter has used her mum's eyeliner to scribble on her passport. She has done it on the page to the left of her page with her photo and details on, NOT the biodata page as gov.uk advertises but rather if you were to flip the passport as they will at customs control the one directly above it. Obviously she's very worried and gov.uk's categorization of a damaged passport is not very clear. It says that one of the definitions of a damaged passport is "any chemical or ink spillage on any page." Would this cover eyeliner markings on a non-relevant page? If the worst news is that yes, it's now classified as a damaged passport what does she do? Can she realistically get a new one by next Saturday? We already have the details for the Passport Customer Service Centre but can this be done within 5 days as I know they offer a premium service in which you can obtain a passport within 4 hours directly from the office but it also seems to suggest you have a waiting period to book that appointment? Any ideas? Any help? Previous experiences welcome. It's all much appreciated! Thanks

My car is insured with Hastings Direct. It was damaged in storms at Christmas whilst parked overnight and then bodge repaired on my insurance by Hastings approved repairer RGM Bodyworks of Haverfordwest Pembrokeshire. The repairs were so bad that Hastings had to send out their own independent engineer form AIA Independant Assesors who agreed with another bodyshop that RGM have caused £3000 worth of damage to my car which has actually written my car off as I only paid £4100 for it a few months ago. Now Hastings claims dept and the repair agent Fleet Accident Repair Group ( FARG as they like to be known) are doing everything to delay and bully me from getting justice and my car repaired. The bodywork and paintwork is so badly repaired that their engineer states it in his report which I have managed out get out of them. We have a disabled child and our car is now useless to us, we have to depend on friends to get our child to hospital and appointments etc now. I recommend that you stay well clear of Hastings Direct and their agents FARG as they are totally useless and a rip off. You get treated like you are something they have trod in on the street.

Good afternoon All, I'm seeking some advice with regards to a part exchange I did last month. I have received a letter today from the dealership claiming that my part exchange was damaged on the passenger side door and that they have CCTV of me driving the damaged car. I have no knowledge whatsoever of the car having been damaged when I dropped it off and the sales guy did a walk around the car whilst I was there. The next day I did receive a missed call from the garage but I wasn't able to answer the call at the time and by the time I noticed the missed call, the garage had shut. There was no further contact from the garage until today when they sent me the letter. They're claiming £495 for repairs and that I have 14 days to pay otherwise they'll take me to court. The main issue I have is that I had to park the car on the road because there was no where in the dealership to park when I got there. I did pull into the dealership (and drove straight past the sales guy), but had to reverse back out and park on the road due to lack of space. I suspect that this is where the car stayed overnight, and I can only assume that the damage has been caused overnight. Can anyone advise me on what I should do next? I honestly believe that the car wasn't damaged when I dropped it off and the fact that I didn't get a call until the day after is making me very wary. Can I request a copy of the proof they claim to have? If the car was indeed damaged when I dropped it off, I'll pay for the damage. But I think they're having my leg up and trying to bill me for damage that was caused whilst the car was in their ownership, and not mine. Any advice or insight into where I go with this would be MASSIVELY appreciated! Thanks.

I was driving in West Sussex yesterday night about 21.00 hrs, I hit a pothole which appeared to be a puddle. Turned out to be a 4' long by 9" deep hole with a burst water main below, it's caused damage to the steering /suspension on the car. I called the Police and waited for the to arrive. They coned the road off etc. and gave me an incident no. My question is... Should I claim for damage from West Sussex County Council, or The water company?

Good morning, One of my friend has had an issue with an employee, the situation is below - just wondering if there is anything that can be done, or if we can be pointed in the right direction for help? (The situation is written from my friend, so in the first person) Basically a guy worked for me On the Saturday I used my vehicle and left it at my unit all in tact. On the Monday he used it to do deliveries, he was the only user that day. That evening he txt me to say he quit, so I accepted that. At 4 am the next day I loaded my van and set off to do my deliveries I got 6 miles down the road and all the electrics failed I nursed it back to my unit and left it.I used my car to do my deliveries. My mechanic looked at it the same day and found that the alternator had been filled with water and effectively boiled itself to death as a result of, in his opinion someone driving through deep water.!! As my ex driver was the only driver of this vehicle on that day I am looking to take him to county court for the cost of repairs and hiring of a vehicle.To date the vehicle has not been used because the damage is such that a new electric loom has to be specially made.I am claiming for the cost of repair approx £470 plus £150 for hiring a vehicle and fair wear and tare on my private car.

Hello everyone, We ordered a Samsung American style fridge freezer from Currys on 2 January 2014. The first unit that was delivered was damaged (handles were cracked) so we arranged a for a replacement to be delivered. On the 9 January the replacement was delivered but the delivery driver hit and damaged my hardwood gates when attempting to drive the lorry onto our driveway. I emailed customer services with a description of what happened and also attached pictures of the damage. I received an automated response. After a week I hadn't heard anything from customer services so I phoned them. The person I spoke to opened another claim form and sent the details to "head office". Today I received a letter from DSG RETAIL LIMITED stating: We have been sent your details regarding an incident which took place on 11 January 2014. Would you please note that this vehicle is hired and insured by one of our Contractors whose details are below. Company Name: B & A Logistics Insurance Details: Aviva Aviva Insurance Ltd Pitheavlis Perth PH2 0NH If you would like to redirect your claim to the above, we are sure they will be able to assist you. Surely my contract was with Currys so they should handle the claim? I didn't deal with B & A Logistics so why should I redirect my claim to them? I notice that they say "like to redirect", well actually I wouldn't like to redirect. Thanks, Paul

Hello all I am new to this site but hope someone can help. I will briefly explain events. I booked my car into an autocentre to have a tyre changed. Not where I have always taken my car for work before. I left my car outside the bay, left premises, only across road a shops, I noticed my car had changed position returned. Yes, my car had been done my eyes were drawn to tyre which had all white stuff around rim. I went in garage paid my bill as it was raining I got straight in my car. Drove literally 10 mins to shop, went to get bags out of boot but when closing the boot I noticed the quater panel was dented and two gashes. I returned immediately, told manager there was a problem he came outside had a look. I didn't tell him what the problem was but he said we haven't done it! looking at the dent. all my guys are honest guys..they would have told me we've not doen this. So we condicted the conversaion in the rain outside, I disputed what he said as you could clearly see the damaged was brand new... In the end I asked if he should ask his workers about it, left in the rain he went away and the returned with another guy... he said I've not done that all I did was change the wheel I point out to both men that it was clear the damage was new. It was implied that the damage was done in the car park which they are not accountable for ..except there was no one parked by my car and it is clear that it is not a side impact the daent has been done from above.. they then impllied it was done on my drive at home.. the mechanic who worked on my car stated that no one else came by or touched my car. but strangly my car seat was pushed all the way back and this guy was my height... plus the damage caused is above the tyre which was changed.... I have complained to the head office and 1 week later I received a phone call off the same manager all he said was they are not liable. what is my next step, I refuse to let them get away with it... all help will be helpful...

Back in September 2013 i recieved keys to a new flat 1 month before i actually moved in. 2 Days after getting the key (17.09.13) the contractors working for my landlord managed to knock my motorbike over off its side stand, whilst trying to access the bins. I didn't know for sure at the time that it was them that knocked it over. I was getting the bike ready that day for long ride to visit family for a weeks holiday. So i had to ride the bike damaged. The landlord sent me a text the following week confirming it was his contractors that did cause the damage. i suspected the damage to be more than £200, so asked if the contractors would pay up to the value of £200. They begrudgingly agreed, only in £50 a week payments. However after 6 weeks of not receiving any money, i sent them texts asking when they were going to pay. These went ignored for another week, until i sent one saying i would get the police involved. I immediately got a text back, saying the landlord was going to take care of it. I took my bike back to the dealer for an official evaluation, which should have cost £80, which they did free of charge because my bike was due its service soon. And the damage was closer to £400 The landlord agreed to meet me a couple of weeks later, and told me point blank: "If you want your money, you are going to have to take it to a civil court. And as its private land, i don't fancy your chances. That said i am prepared to knock £100 off your rent, and that's it" I tried showing him the piece of paper from the dealer, showing that £100 wouldn't even cover the cost of replacing my windscreen. He wouldn't even look at it. Since i've hinted to the contractors that i am serious about taking this to small claims court, they said that them & the landlord will deny any knowledge of any involvement as far as damaging the bike is concerned. Now don't forget i have the landlord admitting the contractors damaged the bike in text message. Its an iphone, so these can be screen captured & printed What can i legally do here? I mean i am planning on moving closer to work as soon as my 6 months is up in april, so i can see me having to fight him again to get my bond back.