Thanks silverfox, that's the conclusion I'd come to as well. Just wanted some reassurance before I went back to the seller. I'll keep you posted on how I get on.

Hi, I recently purchased a shelving unit for around £15 on Amazon through one of their marketplace sellers. The item arrived damaged to the extent that it could not be put together. I immediately informed the seller on the same day and initiated a returns procedure, printing off a returns label which stated I would need to pay postage but this would be included in the refund if the return was the sellers fault. However the seller only credited me with the original cost of the item and not the £12 postage fee. When I queried they pointed me to a policy not contained on their Amazon selling profile stating that damaged items returns postage costs are bourne by the buyer. I'm wondering what my rights are here to get my £12 back. I believe looking under the Distance Selling Regulations "Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty." What do you think? Kyle

Thanks for your help guys. I have witnessed managers and dozens of other staff members doing this before and as i said previously with regards to the calendars and Easter eggs, dozens of staff took part in this action and it would have almost been impossible for this to go unnoticed by a large management team.

Hey guys, i currently work at sainsburys and have done for the past 3 years. Yesterday i was called into office and informed that i would be investigated for gross misconduct with regards to not following the correct reduction procedures. The case they have is that i recduce items that are going out of date on that day. I reduce them to half price at around 6pm and then clearance prices at around 7.30pm. Last week i took several items out of the reduction area priced at half price and put them into the chiller area out back. I then reduced them to clearance prices for myself at 7.30pm but as i had taken them off of the shelves this is classed as gross misconduct. i have admitted these charges but i was wondering whether there is any chance of pleading something along the lines of common practice. Many people within the company do this on a regular basis, some quite blatently. For instance after easter and xmas, easter eggs and advent calenders are reduced respectively to clearance prices. Staff hear about these reductions before they happen and take the eggs and calenders off of the shelves and put them out the back in much the same way i did. They then get the products at reduced clearance prices when they purchase them. This is commonly accepted as a sort of unwritten perk of the job and no one else has been reprimanded for this. I will probably be dismissed but i was wondering if mentioning this common practice would help me get this down to a warning. Any help with this would be appreciated, thanks