Hi folks,
I've been prompted to look for answers regarding a situation that happened today. Basically I took my watch in to a Timpson shop and asked if they could install a new battery, they said yes it'll be 15 mins and gave me a ticket. I returned to collect my watch only to be told they couldn't replace the battery as they couldn't get the backing of my watch. That was fine but when I looked at the watch they had damaged the bezel and the face quite badly (deep gauging) and also scratched the backing. This is a watch I've had for around 18 months and it didn't have a single mark on it before they touched it. The watch also has sentimental value.
I immediately pointed out the damage and in fairness they accepted responsibility without any argument and agreed to pay for a new watch. They kept the damaged watch in order of finding the replacement but within an hour of leaving the shop I sourced the model from a nearby jewellers and so I called Timpson to let them know where they could get it. They requested I go to purchase it and they will reimburse me the cash when I take in the receipt for proof of purchase.
What I want to know however is, do I have the right to request my original watch back when I go in to be reimbursed ,even though they are replacing it, or do they keep it now that they paid for the replacement.
Any help and advice on this would be appreciated. Thanks.