Now onto Natwest... I previously had dealings with RBS... They wernt bad but wernt great. I joined up 5 days ago to get away from Barclays... and i thought all was good, asked for contact-less card etc, and also chequebook. Was promised that was fine. I get home today to find my new debit card awaiting to be opened... Open it up and to my horror, they havent given me a contact-less card. I ring in to them and say im not happy can they sort one out for me... "Sure" they say. Prior to this in branch they told me i could have one. Also the people in Telephone banking also said "The cards come as contact-less as standard" (Well clearly they dont) The woman on the phone was good tonight but had no idea why ididnt get one... On top of that theyve left me without a working debit card for my new account as they cancelled the card to try and send out another without my permission. The account i have with Natwest is a Select Silver Account. My friend has exactly the same and has the contact-less card chequebook and reader too. Now ive been told that i have a 14 day cooling off period that only works should i be unhappy about the insurance products, but in the T&Cs it says i cant cancel if im unhappy about any other element of the account. All i want is bank where i can spend my money as i see fit, have my salary paid into, and pay how i want too. I want a bank where things are 90% right and only Very rarely go wrong... But I really cant catch a break. For me this is usually a bad side of things to come so.... with that in mind. - Should i leave and return to Barclays or put up with Natwest making this mistake? - If i was promised this and they cannot deliver, where do i stand as above? Please feel free to visit the Barclays Thread here...

Does anyone have Hastings Direct CEO email address Thanks in advance

I have had problems with no signal or poor/intermittent service for the past 2 weeks, o2 say there is a problem with the signal in my area, I have asked for some compensation ( I am pay monthly) and they tell me that as they don't guarantee a service and (allegedly) the problem is only in my area due to a transmitter fault then they cannot offer anything. I pay monthly for a service that I am only receiving now and again , Does anyone have any advice, its really annoying I have had to ask friends to call me on the house phone as they cannot contact me.

Which bank offers the best customer service these days?

I signed up for Scottish Power's Home Comfort service to provide peace of mind regarding my boiler. I called them a month ago, on their emergency number provided by them, as I have problems with my hot water. They gave me an appointment for Jan 4th 2014, between 8.00-13.00. By the time noon came and went I was getting anxious as no sign of the engineer. I called them and they confirmed that I was scheduled for an engineer to come to my house. No-one arrived. I called them again and was told that my appointment had been rescheduled the day before, but they could not tell me why it was rescheduled nor by whom nor when the new date was supposed to be. I was then referred to customer services, who also could not enlighten me as to why a unilateral decision to reschedule my appointment was taken and why I was not informed. I had to take time off work to wait for their engineer, and now I have to take another morning off for the next appointment. Can i pursue any compensation?

I need advice about Sharkleys as right this moment im fuming. Also though, please feel free to comment on my Natwest thread that im about to post. Once upon a time, I joined Barclays (More closer to Feb 2013), and decided to make it my new banking home. I thought all was well until i received 2 cash account cards (Not even Visa Debit based cards) which to me annoyed me. At no point during the conversation i had back in Feb did they mention to me anything was wrong with the accounts themselves. (Youll see what i mean in a minute) Once i realised this had happened, I contact their complaints team straight away. We had a long indepth conversation and eventually i proceeded to make a formal complaint. They contacted the branch but they didnt answer and eventually had to override this element of the complaint... The only resolution they would offer would be closing my accounts with no further damage to me. I personally went into branch and spoke both the manager and also the guy who sold me the account. I took the paperwork with me and they were both shocked. The paperwork made no mention of a "Cash Card Account" and mentioned Current Account only in most of the T&Cs as well as the products applied for. So much so eventually the manager pulled the banker aside and said got very annoyed. She came back out an apologised profusely for the monumental mistake and advised it wouldnt happen again. She promised to try and make it up to me. I refused and went on my way. But the last thing the agent said to me was, "We dont inform you if you dont pass our basic checks for a standard current account". I continued on with current banking provider at the time, and decided in April to enquire with Barclays once more to see if they had got a little better. And this is where things started alright... for 6 months, everything seemed to be Hunky Dorey and i didnt have a qualm. (They had actually got everything correct this time around and they were precise and upfront.. . The manager was even happy to have me back) Then, in a previous thread, i mentioned about Barclays and their CS... One of their staff calling me an idiot. This went one step too far and this has now developed into a full fledged complaint that has been back and forth. This was in October The original resolution was to be an internal enquiry and no further action to be taken as far as resolving my complaint. However I said I wasnt happy and wished to take it further because at no point should I be spoken to in they way i was. So I went to the next level... I had prepared a SAR request for a copy of the call transcript. (Youll also see why in a minute) Along with a £10 postal order, I went into branch and asked them to confirm the address i needed to send it to. I get a ditsy blond that had no clue... and advised she would have to speak to her manager. (Same bank manager as before) When the manager came to see me i told her and she said good on me and pointed me to Customer Relations. (21st Oct) In branch they rang CR and asked them. (Disty blonde did anyway) and they advised the process was incorrect. I had to do a "Status Enquiry" request which as they were Barclays and knew their systems and processes better than I do, I followed along. They then also said i didnt need the postal order and the £10 would be debited direct from my account. So i left it. Expecting it to take up to 40 days, i let Barclays do what they needed it to do, But on the status enquiry form i had to fill in, I was very clear... I wanted a copy of the call transcript and also any relative information along with all statements to date, seemed simple enough. I also specified the account for it to come out off. 7 days later i get a strange letter from them stating that this is their opinion on me. "We believe that Fkofilee will not enter into any arrangement that he or she cannot fulfil. " Something completely different to what i requested, So i was straight back again to talk to their complaints team. Also Barclays advised that they can only take the £10 out of an account that isnt associated with the account i was requesting the "Status Enquiry" on. (This is more a trivial part later) They took the £10 from the wrong account. Their complaints team took this with high priority and had it resolved within 30 mins. PAid me back my £10 from the account and gave me £20 "Goodwill Gesture" (I hate that phrase ) and advise me the CORRECT process to register a SAR. So on the 8th November i went straight back in and did it the correct way. Now this part will continue in due course but now onto the next part. (40 Calendar days) Direct debits. I spoke to Barclays to cancel a DD that i didnt want to go out any more and it was cancelled direct with the company too and they were happy as they were paid up to date. However Barclays ont he due date permitted payment although the company in question HAD NOT requested it!!! Pretty simple this part but Barclays confirmed they had balls up again and had decided to give me £60 "GWG" again for calls and also the situation. On the 28th of November, I had made 3 payments to Vodafone, Metrobus (Local Travel) & Southern Railway (A lot of money was involved here , travel etc) they were all processed and debited from my account. i thought everything was fine and they appeared on my statements online. However... on the 4th of December i suddenly find a huge credit in my account that i cant work out for any reason... I enquire and Barclays say "Well we dont know" then it twigged the amount was the same as the 3 payments. So i ask them again and they say "They haven't taken or requested the payments" It gets better! When i speak to the companies they have been given 3 x authorisation codes which means they were given the rights to my money. Strange i thought! Then it twigged... when i received a letter on the 12th December stating that the 3 transactions were held under "Fraud Guard".... They wouldn't be released for another 14 days. (Thats right 28 full days after the payments were originally authorised. Barclays then mentioned that they had held them because my card had been cancelled on the 30th after i got another card made up in branch. (I sat on it and it snapped) I kicked off big time because i got a phone call from Vodafone threatening to terminate all the agreements i have... I have my family with them in my name... I found it strange though as they had got what they wanted... But the pushed it down to me to fight their battle against Barclays for money they were owed. I had to fight tooth and nail person after person kept telling me the funds will be released in "Due Course" (14 days, which is no good if Vodafone cut me off) Next I complain AGAIN and they pull their fingers out and the funds get released there and then!! And im happy. but yet again they offer a "GWG" of just £30 because they feel its more "My fault" for cancelling my card. The last trivial part of this is going back to the SARs request and closing an account with them. The account issue is quite simple. I wanted one of my current accounts closed so i went into branch in Redhill, they asked me why i said i don't want to say and they said, its closed for you. I log on line on Monday to find its still open and ring and speak to someone again from Customer Relations and they say that its a mistake by branch and they will sort it but till this day 5 days later they still havent gotten it closed. A "GWG" of £50 again for a monumental cockup and being indirectly called a liar by their staff again. My credit file aswell!!! That £10 hey took from the wrong account was registered on my credit profile. They couldnt "See" the information they reported on to amend... Oh i give up with that part. Finally the SAR... I speak to them to ask where is it? I delivered it to branch and they put the address on it and sent it off (I saw them do it). This is 48 days later and they still havent fully completed the complaint... and my SAR request... Apparently its been "Lost" by branch... I have now got to the point of just wanting to wrap my hands around the neck of the next Barclays employee... - Do I have a case for BCOBS? - If so, how do i go about this and do i need to send a "Letter Before Action?" - What should i take into account for this SARs Complaint as a reasonable resolution? - If you have seen my Natwest Complaint on my other thread... Who should I stay with? - If I take them to the Small Claims and i decide to stay with them if Natwest screw up, Whats the chances they will withdraw my banking facilities?

Dear CAG users, I recently put my 3-year-old car in for service at a main dealer that is part of a much larger chain. It was a special fixed-price deal for an interim service. I noticed the next day that the invoice listed an oil of the correct viscosity, but which is not in line with the car manufacturer's recommendations and is not appropriate for an engine with DPF. It is also suspiciously cheap for the spec that should have gone in (£20 for 4.5L), however the pricing on the itemised invoice was fudged for the price-fixed offer so I'm aware it may not have actually been £20. After phoning the dealer twice and getting nowhere, I went by in person to speak the service manager. He showed me some top up bottles of the oil they said they used on the car, which would be a suitable oil but was not what I was invoiced for. He was not aware of the differences between the oil listed on the invoice and that which they were using (from the same manufacturer with similar but still distinct names). The chain of dealers appear to have a deal with this oil manufacturer, but it wasn't clear whether they get one product that is used in all cars (in which case I got the right stuff) or several products (in which case its still possible they put the wrong one in). All through this I was being made to feel like a very awkward customer. Their normal clientele evidently don't ask many questions! I'm still not convinced that I got the correct oil, but don't know what I can do next. Any ideas? Thanks

sent 3 items back to isme in same parcel. they received one back but not other 2. I have been trying to resolve this since December 2012 and still trying to get it sorted. sent at least 60 emails. isme recently told me to send them my original returns receipt from post office which I did recorded delivery and was signed for in march 2013 so they could make a claims with the post office. then was told they could not help me. I contacted someone else again at isme to go through all this again and was told all I could do was make my own claim with the post office I told this person twice now that I cant do this as isme has my receipt. she replied back to me by letter saying nothing she can do but make my own claim. I am wondering is she stupid or just not reading my letters to her. THAT I DO NOT HAVE THE RECEIPTS TO DO SO AS ISME HAS THEM AS THEY HAD ASKED FOR THEM. I am beginning to wonder if isme are pulling a [problem] as they know I cant claim without the receipts, they expect me to pay for items which I returned. MY ADVISE TO YOU IS DONT SHOP AT ISME

OK to keep it short and sweet, I have TV, Phone & Broad band with these muppets the broadband and phone service went down for 15 days to the extent where they had to dig the road up to repair the line. To insult me they would only compensate me £4 off an £87 bill, I said to them you failed to provide me with the service I have paid for therefore I would get at least 30% of the bill knocked off, they declined and said £4 was fair. Surely thats never right?

A friend is a secure tenant renting from a housing association. In 2006 the landlords decided to extend their existing communal aerial scheme to include the maisonette in which she lived. There had never been one before and she was adamant she didnt want it as she knew her loft aerial was working well on analogue and digital. The landlord had claimed to be trying to ensure tenants in residential blocks would not lose reception come digital switchover. The service charge was for the 'Tv connection point and the landlord has continued adding the weekl;y amount to her arrears despite the amenity not being there . There simply isnt a connection point in the dwelling. All there is an aerial on the roof and a roll of cable which could be eventually ran into the building and the connection plate fitted then. The landlord issued notices of intent to possess in /2010/2011/2012 but didnt take it to court and in December 2012 wrote a letter claiming to have already issued possession proceedings which turned out not to have been done. In Nov 2013 they issued proceedings I am wondering whether the landlord is entitled to make a claim to arrears for a 'service' called the 'tv connection point' when it hasnt been installed Also whether the landlords 6 years of apparent noise and bluffing (including claiming a year ago that the proceedings had been issued when they hadnt) amounts to such acquisence in reality that my friend can claim estoppel ? The landlord has not been consistent/sincere so far in terms of gestures towards enforcement and the 'defendant' could hardly be expected to have taken them seriously. Could she potentially claim (counter claim) for harassment The interesting dimension is that she maintains in an y event that the advice to government pre digital switchover was that few people would need a new aerial. The landlord didnt conduct any testing and she says that this means all tenants forced to have a communal aerial who werent previously in such a scheme have almost certainly been paying for nothing, the 'service' being of no amenity value as existing aerials were doing and would continue to do the job The landlord has ignored all such representations and seems to be at least maintaining intention to proceed with the possession proceedings I'm a little concerned that the courts deal with these possession rent arrears cases like a conveyor belt and wonder how the judge might receive such arguments especially from an unrepresented litigant in person Any advice on any of the above would be appreciated

hi, we reported that our vodafones had stopped working a month ago, no updates from them since and the best advice offered at the time was "do you have any other mobiles? yes, well use that" and after a 90 minute call today that i have had to pay for i still have no idea whats going on. can i use a break in service to cancel my contract? we have 5 numbers with vodafone and all are affected.... ...funniest thing was the guy from voda, when i phoned to tell about lack of any service asked why i didnt call them from my voda handset as it would have been free.. ..can you beleive it!!

I am campaigning to have the Financial Ombudsman Service removed and a new service to replace it which actually adjudicates and honestly resolves the problems consumers have with financial institutions. The FOS appears to have got worse and worse and merely serves to uphold the actions of those financial institutions. I have been at the receiving end of this ineffectual and biased service to my cost and they refused to adjudicate when the law (in my case) is black and white on my side. I cannot do anything as the financial service refuses to answer my letters and all the FOS will say is that it's okay. It is not okay and having read of the many people failed by the FOS, realised it is not just me and it is time to change things. [REMOVED] please read our rules - dx , we can change this.....

My first time so I hope this is the right forum. I am the freeholder of a property with 5 flats. I also own 4 out of the 5 flats. I have a highly regarded management company (MC) complying with necessary laws & regulations. The lady (leasholder) of the 5th flat has been nothing but trouble over many years. She has always been late on paying service charges and almost every year the MC recovers the money from the the mortgage company and/or small courts route. This year (2013) she hasnt paid at all. She asked many questions of the MC and they answered everything she wanted. Annual Budget, Certified Accounts etc. The MC has been sending her notices and she finally says she wants to go to court. The judgement is set for 18th December. I have no idea on what she could be using as her defence. The MC company are using solicitors and will attend/prepare for the courts. Being just a small block - I am not sure how well the MC will preapre/defend. They nirmally manage 100+ Unit Blocks. Is there anything I could be doing to ensure success? I have been very good with the lady - but has never really cared. Being on a high floor, she has had many water leaks that she has never fixed properly and it keeps happening. Once the whole ceiling in the flat below her collapssed. The leak kept on happening - and the insurance kept on paying for the repair. I have dozens of photos of the damage. In teh car park she awlays makes sure she doesnt park in the slot allocated to her - causing issues with other residents. Anyway - guess all this isnt that important. Just dont want her to get away on some 'technicality'. All 4 flats are paying and she is not. Any suggestions/advice would be very much appreciated

Took them 3 months to inspect/service my boiler to check my eligibility for joining. The annual "service" was a 10-minute check. Called them to fix a radiator leak, I had to stay home from work on 3 separate days before an engineer turned up. I discovered after he left the boiler wasn't keeping pressure, so unusable. I stayed home for another no-show engineer, later to be told they had 3-times the usual callouts so couldn't send anyone until after the weekend. That was just an excuse - they clearly don't have enough engineers to cover. After numerous calls from me - still no call from them 6 days after the boiler broke to arrange an engineer. I eventually cut my losses and called my own engineer who diagnosed the problem over the phone - he had emtied the boiler through the pressure relief valve, which is a bad idea. He ordered a new valve and repaired my boiler. Unfortunately they tell me they won't reimburse me the £114 to fix my boiler from a 3rd party engineer and that also invalidates my contract. I don't think they have an ombudsman for this service either, so may have to cut my losses. I am not renewing their contract!!! Does anyone have any advice?

So the latest [problem] from the fantastic team at Currys PC World Knowhow. I phoned the team on 17th September. Told them that my cat had knocked my laptop out of the windowsill and damged one corner resulting in a dead HDMI port and audio wasn't working. I was told to take it into store and it would take around 5 days. I took it to the store, told the guy there same thing and he checked the damage and said it would be no problem. I then left it til 20th and called the team to see what progress was being made. They told me it had not been picked up and was not going to be until 23rd sept. I chased it the following Saturday, and was told it had all been repaired and was coming back to store by the Monday 30th oct. Then on the sunday I get an answerphone message to say the laptop was awaiting parts and would not be delivered on time. Called back and one of the team told me that it had been damaged when they were putting it back together. Admitted it was their fault. I then called several time s over the next week, and got told several different stories. On Tuesday 8th October it was 21 days, was told by the team and the store I was elegible for a write off and a new laptop of same spec. It was a good laptop so was happy at that. on the 11th I got a call to say the write off was being processed but they would only go to the value of what I paid for it, and there was nothing in the store at that spec for that price. Wasn't too happy at this, but said ok just to get a laptop and had the view that I could upgrade it. An hour later I got another answerphone message to say the write off was rejected by head office. Called back and was informed it had gone to head office and the damage was inconsistent with the fall and they had 2 different stories of the event so were rejecting it, and my laptop would be back at the store by the Monday. Monday comes, and there is no laptop in store, so called again, it was being reassessed, and got the news that the store had written down that it had fell down the stairs, and there was a crack in the mouse rest and a bulge in the case. I went back to store and spoke to the guy that booked it in. He confirmed the damage was not there when he sent it off and that the story was not the one I told. He called the team and confirmed this. I then called on Tuesday and spoke to the engineers. They admitted they had caused the damage, and assured me, with manager backing it would be written off by Friday and I would have a new laptop. I then called back on Friday and was told due to excessive workload it hadn't been dealt with. I then refused to get off the phone until I spoke to a manager and as a result was promised a call from the write off team by close of business. I got a call from Shaun from claim investigations, and was told that the laptop would get repaired but was not going to be replaced. He was extremely arrogant and told me there was nothing I could do. they would reapir the damage they had done as that is their legal obligation, but could not tell me how long it would take. I questioned the 21 day agreement and was told as per terms and conditions, I can request a replacement after 21 days, but they do not have to give one. So it is now day 35 without my laptop, I have no idea how long it is going to take, and I have been told tough, there is nothing I can do but wait. Knowhow?? know nothing I think........

I got myself a tv nowt fancy logic make the same day I got it I noticed a volume problam I ad no way of getting back to the store £15 in a taxi I rang up to b told I cudt change it I rang of a mobile asked wud they ring me back my credit ad gone 2s I rang n my credit went wen I finally got through sum guy in technical dep sed it woz my aerial I new it wozt all 12mhts iv rang complained 2s theyv tryed fixing it the faults still there iv prooved its not my aerial yet its not good enough they mite as well of gave me a blank garantee FOR ALL THE GOOD THAT DID ME it turns out I bought a faulty tv

Hi im not sure if this is the right place to post but the best I could find ! My sister in law received an amount of community service last year . She only has a few months left to complete her hours but recently had a baby and also had 4 other children one of which is disabled and her partner works full time . She has no childcare to enable her to do the hours either and she is worried sick - she tried speaking to the probation people about this to no avail , is there any advice I could give her .? Thank you in advance

My step father passed away in early 2010. We arranged a funeral service with a local company. As my sister, who was 17 at the time, was officially his next of kin (I am not blood related) she asked about claiming the funeral costs through the DWP. The funeral provider assured her this was possible, and that they could offer a basic service with a cremation. They helped her fill out the forms for the DWP and sent them off. Approximately 2 months after the funeral, the funeral directors wrote to her asking about payment. She in turn phoned the DWP and they simply replied 'it was being processed'. That was well over 3 years ago. Yesterday she received a letter from MCOL with the funeral director for a claim of £2232 plus interest and fees. It specifically claims they have written to her on several occasions, which is untrue, as stated she has heard nothing for 3 years. Any advice on what to do? Does the fact she is was under 18 at the time get her out of any contract/agreement she signed? The fact that we heard nothing from the DWP or funeral directors in over 3 years? I am going to seek advice from the citizens advice bureau tomorrow. Should I return the form and defend the claim, as I know I have 28 days to file a defence Thanks in advanced

I have tried calling to complain, chatting and in last, writing to highlight some issues which i have faced but no one some seems to care at all. Still waiting for someone to reply to my letter which was sent 2 weeks ago but to no avail.....asked a simple question several time to give me details of Head of Customer Services but either there is no such Post at Vodafone or No one wants to Share the details so i can complain to him her directly.

Good afternoon, I am hoping that I am posting this in the right part of the forum, sorry if it isn't. I am looking for advice on dealing with Hotpoint Service. Last week our washing machine broke down (Hotpoint WT965) which is covered by a DGS policy - rang them up and got a reference number and then had to spend two days phoning Hotpoint as their new phone system kept cutting us off. Eventually got an engineer round and despite being told the fault code, he changed the heater element, sealed it up, did not test the machine and then told my wife it was all fixed and could be used in three to four hours to make sure it didn't leak. 3-4 hours time, my wife tried to use the machine, no water heating was taking place, no spin cycle and it seem to get into a loop in the programme cycle it couldn't get out of. Tried to ring hotpoint to complain and had the issue with the phone cutting off again. When we eventually got through to Hotpoint they got hold of the engineer and he said that he had to order more parts - despite telling us it was fixed (he hadn't tested it so how would he know). So we had told Hotpoint the correct fault code, even told them what parts were needed and the engineer came and spent 22 minutes in the house changing a part that doesn't need changing (I have since tested the heater element he removed and it is fully functioning). I have sent an email to Hotpoint asking for us to be re-imbursed for all our phone calls (about £50), time for waiting and making phone calls and also for expenses and time over the weekend to try and get some of our laundry done. Sorry for the long explaination, but does anybody know what my rights are on this and am I allowed to send them an invoice requesting payment for expenses that are down to their failing phone system and an inept engineer? Thanks for reading Paul.

I bought an expensive leather 3 piece suite costing £3000 from the SCS store on Portrack Lane Stockton about three years ago: within a year the leather starting to peel, showing a lighter colour underneath. My wife contacted the SCS store we bought the suite from and they sent a technician from a company called Servico to repair it. This repair lasted a few months before the colour started to peel again, only this time much worse. We then e mailed the SCS customer service dept and we were contacted by customer service representative who apparently contacted the manufacturer of the three piece suite who then contacted Servico yet again, who sent another technician out to repair the damage. At this time we noticed the cushion on the settee starting to sag. My wife pointed this out to the technician who agreed with her that this shouldn't have happened and he also pointed out when he sprayed the peeling leather it wouldn't deteriorate again. In fact the leather has peeled again only this time over two cushions and now it is in a seriously bad condition. After waiting a number of weeks for either SCS or Servico to contact us, we had to e mail SCS yet again, who told us that the technician who had carried out the repairs to the suite had put in his report that the repairs had been carried out and the sagging of the cushions was due to the way we had been sitting on them, and that as a result the initial complaint was dealt with and was now closed! The upshot of all this is that I am still in correspondence with SCS with a view to getting either replacement or refund from the company as I'm entitled to under the Consumer Goods Act, but SCS are still fobbing us off and say they will colour spray the suite yet again but are saying that as the warranty is expired they are doing this as a favour to us. I would be grateful for any advice on how I can gain a refund or replacement of the three piece suite other than taking direct legal action, which will obviously get bogged down in the legal system, and the whole saga has caused my wife great anxiety and stress so I would like to bring this to a satisfactory conclusion as soon as possible. Graham

i moved into my property in jan 08, the first thing i did was to get sky installed, they was already a dish on the side of the house but the engineer put the new one on the front, come april/may we started to get poor quality signal and the picture was freezing, so i called them up and they came out, they said it was due to a tree over the road which funnily enough had some leafs on, with it being spring, and because they put it up in january when the tree was bare this was the reason for the picture, so they moved the dish maybe a metre higher, i asked them why they simply did,nt just use the dish on the side of the house, which is still there to this day, and they said everything would be okay now, but the last few months the picture has been really poor especially in windy or bad weather, i phoned them several times, i suggested that the tree might have grown but they want to charge me £65 call out fee, which i,m not happy about, i pay between £115 - £130 a month for there package so why should i have to pay for them to fix a problem which was fault to start with, any ideas what to do next, there is nothing wrong with any of the equipment provided by sky, (which as there agent pointed out is out of warrenty) it was put in the wrong place by the engineer, which i told them till i was blue in the face, and then i was told nothing could be done until i paid the call out fee, whats my next move?

I'm posting this on behalf of a friend who has a contract with T-Mobile that has another year to run. She sent her phone for repair way back at the beginning of the year. It was away for over two weeks and when it came back the problem was still there so she had to send it off again in July when they told her it would be "between two and four weeks" There was no offer of a replacement, even though it was the same fault that hadn’t been fixed properly before, and they have continued taking to monthly charge out of her account while she has been without the phone. She is having to use her old PAYG phone and this is obviously costing her as well. The phone has now been away for six weeks. They are still taking direct debits from her account and, although a very nice lady promised to refund 30 quid which has not yet been done, they insist that they are not in breach of contract and she has to keep paying the monthly charge irrespective of whether or not she has the phone. I suspect this is rubbish and that they are just quoting their ‘policy’ and ignoring Consumer Law. I think, if the phone is not returned forthwith, fully working – ie; tomorrow – she should tell them they are in breach of contract and demand, at the very least a new phone and, more fairly, the option to terminate the contract. Further if the phone is returned and the same problem resurfaces as it has in the past, the same should apply. Does anybody have any thoughts or experience relevant to this situation. We’d love to hear from you Thanks Andy

Can anyone give any advice on where to go with this please? It all began at the start of the year when my broadband, supplied by the post office, began to drop out. First it was once every two days then it was numerous times every day. I also had a problem with the phone line. This problem continued for just under two months in spite of numerous calls made to the post office plus emails, the problem was never resolved! I was promised a new modem as an I.T friend of mine spoke to the post office explaining to them what the problem was with the BB dropping. They also had him changing sockets, filters etc. This modem never did arrive. So my last option was to cancel the subscription citing they had broken their contract by lacking to supply a service. (Plus the fact that I really need an internet connection and a phone I can rely on) Why did I not receive bill from the post office for their service's and why is the customer services so diabolical, in regards of promising to return calls and never once doing so? Not sending a break down monthly bill’s, let alone a finale receipt, is this an acceptable appropriate way to deal with financial transactions between the supplier customers. After two months, the post office took money out of my account (in the hundreds) without my knowledge, but my bank did block that transaction. After calling Ofcom" who told me to call the ombudsman who then began to deal with the complaint against the post office. Now the ombudsman have past me back to Ofcom who are currently looking into the lack of paperwork from the post office, statements etc. Meanwhile the ombudsman is continuing with investigating my complaint, after I called them once again today to highlight my concerns, which they apparently completely missed this included my email sent some weeks ago. The point is, if the ombudsman chooses in favour of the multimillion post office, would there be another body I can take this complaint to be analysed, as I really do feel the post office failed in their duty to supply me with a working service for almost two months with never sending me a single statement, paper or otherwise. The ombudsman said, the post office has informed them that they have tried to contact me on numerous occasions, but that is just a plain and simple lie, I have not received an email, letter or phone call on the both phone numbers that was provided to the Post Office not even on my first complaint. :jaw:Today Ofcom informed me that I would have to PAY for legal advice should the decisions go against me. They also informed me that they “only monitor” and cannot give out advise, and similarly ombudsman can only mediate and make the final decision. All very CONfusing. Thank you for taking the time to read this.

Morning All! I have accrued a fairly large sum on service charges on my leasehold flat...however a sum of this is for retention for home improvements which I and another lessee are disputing....I wont bore you with the details of the complete lack of service that the management agents charge for but my situation is this... Despite my pleas that I cannot pay currently they have passed this to a DCA who have now givn me 7 days to pay or they will go to my mortgage lender asking them to pay within the terms of my lease. I have only just put right arrears on the flat and my account remains within litigation at the bank pending six months of on time mortgage payment....2 down 4 to go! My questions.... Would the mortgage company pay the service charge and add it to the term as a matter of course? AS I want to dispute an amount of the outstanding balance would this be enough to put the DCA off for a time while I try to raise the balance? Thanks very much in advance for your thoughts and advice GIB