I signed up for Scottish Power's Home Comfort service to provide peace of mind regarding my boiler.
I called them a month ago, on their emergency number provided by them, as I have problems with my hot water.
They gave me an appointment for Jan 4th 2014, between 8.00-13.00.
By the time noon came and went I was getting anxious as no sign of the engineer.
I called them and they confirmed that I was scheduled for an engineer to come to my house.
No-one arrived.
I called them again and was told that my appointment had been rescheduled the day before,
but they could not tell me why it was rescheduled nor by whom nor when the new date was supposed to be.
I was then referred to customer services, who also could not enlighten me as to why a unilateral decision to reschedule my appointment was taken
and why I was not informed.
I had to take time off work to wait for their engineer, and now I have to take another morning off for the next appointment.
Can i pursue any compensation?